A. Troubleshooting steps:-
Gear problem, shifting issue, Reset system https://youtu.be/rQKIR6KQu5M
B. If the issue is resolved after following the troubleshooting steps, then - Raise a Ticket and resolve it on call.
C. If the issue is not resolved by the troubleshooting steps, then - Raise a complaint and assist the customer in sharing product details.
D. Handling :-