Expectation:
Communicate
We encourage the open expression of ideas and opinions, and serve as role models in actively listening
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This page shares formal learning resources in the 10% (education) area.
This page shares formal learning resources in the 10% (education) area.
70% (experiential) development resources can be found here.
20% (exposure or mentoring/coaching) options will be coming soon!
Available modes of formal learning:
Available modes of formal learning:
ILT
Instructor-led Training
EL
E-Learning: Online classes and videos
Other
Other Resources: Books, TED talks, articles, etc
You will learn to:
You will learn to:
- Recognize the importance of silence within a conversation
- Distinguish between verbal noise and true content
- Identify your own personal listening bad habits
- Practice listening for key words within a conversation
- Construct questions to assist you in listening more fully to others
- Determine when listening is most difficult for you
ILT
8 hrs
Cost
You will learn to:
You will learn to:
- Recognize how your communication style impacts your interactions with everyone you work with
- Apply various techniques that will allow you to be "in the present" when speaking with others
- Identify ways to manage your conversations to focus on clarification, not confrontation
ILT
3 hrs
Cost
You will learn to:
You will learn to:
- Recognize the four Straight Talk® styles and the strengths, weaknesses, similarities and differences among them
- Identify your unique Straight Talk® profile and determine how it contributes to your success
- Determine practical ways to effectively adapt your style to improve your communication with others
- Discuss a range of strategies to proactively apply the strengths of your style and others back to your work
ILT
3 hrs
Cost
You will learn to:
You will learn to:
- Shift to a learning stance in order to better interpret the other person’s position
- Examine your assumptions about the situation
- Recognize the part we each play in difficult conversations
- Use the best ways to analyze and address the issue successfully
ILT
4 hrs
Cost
In any organization, communicating with directness is vital to success. But to build a truly healthy culture, directness must go hand-in-hand with compassion. When you combine these qualities, the result is truly powerful, creating a culture of increased clarity and productivity that also values and respects people's essential humanity. In this course, Arianna Huffington and Joey Hubbard discuss the art of effective, compassionate communication, giving you tools and strategies to be a more honest, kind, and director communicator.
EL
40 mins
No Cost
Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, negotiation and leadership coach Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. She presents "The Resolution Roadmap," a practical framework for exploring and navigating conflict resolution, including identifying the issue and distinguishing fact from fiction. A scenario helps take you through best practices for opening the conflict conversation, brainstorming solutions, and coming to an agreement. In addition, she shares powerful conflict resolution techniques that can help you enhance your listening skills and re-frame problems to find common ground.
EL
50 mins
No Cost
Listening is a critical competency, whether you are interviewing for your first job or leading a Fortune 500 company. Surprisingly, relatively few of us have ever had any formal training in how to listen effectively. In this course, communications experts Tatiana Kolovou and Brenda Bailey-Hughes show how to assess your current listening skills, understand the challenges to effective listening (such as distractions!), and develop behaviors that will allow you to become a better listener—and a better colleague, mentor, and friend.
EL
1 hr
No Cost
The modern workplace is an exciting place. The digital revolution has provided new tools and ways of working that are spreading quickly throughout all industries. In this course, Phil Gold shows how technology and a proactive, collaborative culture can actually result in better business communication than ever before. Learn how to make the most of a suite of communication tools, from video conferencing to cloud productivity software; explore best practices to collaborate in the digital workplace; and get tips to incorporate new technology into your existing organization. Phil covers topics such as managing and securing digital files, choosing the right tools, maximizing efficiency, building a mobile workforce, and promoting continuous learning. Plus, learn how technology such as artificial intelligence, machine learning, and the Internet of Things will continue to push the boundaries of the modern workplace.
EL
1.5 hrs
No Cost
Learn how to communicate more effectively. Your communication skills affect your career prospects, the value you bring to your company, and the likelihood of your promotion. This course helps you communicate better in a variety of professional situations, including meetings, email messages, pitches, and presentations. Instructors Tatiana Kolovou and Brenda Bailey-Hughes introduce the four building blocks of communication—people, message, context, and listening—and show how they apply in different circumstances. Through the use of vignettes and applied tools, the course shows how to build this core competency and communicate in a way that effectively and professionally conveys your message.
EL
1.5 hrs
No Cost
Just as public speaking is a skill that you can hone through practice, good listeners aren't in possession of a special, unattainable gift—careful listening is a skill that you can learn. In this course, join career expert Dorie Clark as she helps uncover why it's hard to listen well, and how to develop the mindset of a good listener. She also provides multiple listening strategies to help you manage when you're the one not being listened to, how to keep yourself from interrupting, and how to listen to what's not being said. In addition, she explains how to let others know that they've been heard, and how to listen when someone is annoying.
EL
30 mins
No Cost
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