Expectation:
Solve Problems
We identify and solve problems through analysis based on first hand observation
Embedded Files
This page shares formal learning resources in the 10% (education) area.
This page shares formal learning resources in the 10% (education) area.
70% (experiential) development resources can be found here.
20% (exposure or mentoring/coaching) options will be coming soon!
Available modes of formal learning:
Available modes of formal learning:
ILT
Instructor-led Training
EL
E-Learning: Online classes and videos
Other
Other Resources: Books, TED talks, articles, etc
You will learn to:
You will learn to:
- Apply the six-step Process Mapping Methodology to visually map out processes, identify waste, and analyze gaps and formulate action plans
- Identify who should be involved in process mapping to ensure success
- Employ the tools and best practices needed to launch a successful process mapping initiative
ILT
8.5 hrs
Cost
This course is available as a custom training event for your department. Contact LPD for more details.
You will learn to:
You will learn to:
- Recognize the major characteristics of great and poor processes
- Identify one or more key processes in your work area that would benefit from process improvement
- Apply practical tools that will assist in identifying improvement gaps
- Determine the appropriate individuals who should be involved in a business process
- Identify barriers to process changes and methods to overcome them
- Determine the impact of your actions through proven measurement techniques
- Develop an implementation strategy for your redesigned processes
ILT
8.5 hrs
Cost
You will learn to:
You will learn to:
- Identify the six different thinking hats and how they apply to problem-solving
- Use the Six Thinking Hats tool to help determine “what can be” rather than “what is”
- Discuss how to use Dewitt Jones’ Nine Key Concepts of Creativity to improve your problem solving and decision-making skills
- Apply systematic thinking and process mapping to the problem-solving process
- Use critical thinking skills to improve your management of individual and shared tasks
ILT
8 hrs
Cost
You will learn to:
You will learn to:
- Distinguish the main difference between change and transition
- Apply a change management model that focuses on specific business results
- Determine a unit’s change readiness and effective employee coaching strategies to prepare them for it
- Apply the tools and best practices needed to engage the people dimension of change
ILT
8 hrs
Cost
Learn the art and science of business decision-making from leadership trainer and coach Mike Figliuolo. Mike outlines the four styles of decision making—autocratic, participatory, democratic, and consensual—and reveals which styles are best suited for specific situations. Recognizing that ambiguity is a part of any decision-making process, Mike covers the four types of ambiguity you'll face so that you can recognize what you don't know in order to reduce risk and plan for contingencies. He also presents techniques for involving stakeholders in the decision-making process, and explains how to use a RACI (responsible, accountable, consulted, and informed) matrix. Applying these major concepts will help you make better decisions faster, incur less risk, and gain more support for your decisions.
EL
45 mins
No Cost
Smart decision making, whether it's who to hire or what strategy to play, is a skill that sets you apart personally and professionally. In this short course, Todd Dewett shows you five simple steps to making better decisions. He'll help you evaluate if you have enough time, sufficient information, the right people involved, and other key factors necessary to making strong choices.
EL
15 mins
No Cost
Strategic thinking is the ability to think on a big and small scale, long and short term, and into the past and the present. While strategic thinking is a valuable skill for everyone in an organization, it becomes increasingly essential as you ascend the ladder. In fact, you may have a difficult time being promoted or succeeding as a leader without it. Yet, no one formally teaches strategic thinking—so it's critical to take the initiative and learn how to do it yourself. This course teaches managers and leaders how to use strategic thinking to guide the direction of their teams and come up with solutions to key business problems. Career and personal branding expert Dorie Clark shows you how to carve out time to think about strategy, gather data, learn from the past, create a vision for the future, and implement strategic thinking within your team.
EL
40 mins
No Cost
Critical thinking is the ability to think reflectively and independently in order to make thoughtful decisions. By focusing on root-cause issues critical thinking helps you avoid future problems that can result from your actions. In this course, leadership trainer and expert Mike Figliuolo outlines a series of techniques to help you develop your critical thinking skills. He reveals how to define the problem you're trying to solve and then provides a number of critical thinking tools such as blowing up the business, asking the 5 whys and the 7 so whats, exploring the 80/20 rule, and more. He also provides guidance on how to develop this skill across your whole team.
EL
1 hr
No Cost
You can't solve a problem unless you can get to the cause—and sometimes there's more than one. In this course, learn techniques for identifying the root cause of a problem, generating options, and selecting the best solution. Chris Croft takes you through several methods for identifying what's actually causing a problem, including looking at the whole system when a problem is actually a symptom of a larger issue. He also explains how to generate potential solutions using mind maps and decision trees, how to boost your creativity to help you come up with more insightful options, and how to use both logic and your intuition to select the right solution to your problem.
EL
1.5 hrs
No Cost
Do you have a business problem that you are having trouble solving? Mike Figliuolo has a simple five-step process for solving problems and leading your business through everyday uncertainty and larger change initiatives. Learn to pin the problem down and define it, generate possible solutions, determine the best solution, and create a clear recommendation to solve your particular challenge. This is the same process Mike has taught multibillion-dollar companies to solve their business problems. Learn how to use it to solve your own.
EL
40 mins
No Cost
Mindset is a choice. People with a growth mindset—who choose to believe that talent and ability can grow—experience better performance, focus, and success. You have the power to change your mindset. The key is learning how to make the shift. This course shows you how. Executive coach Gemma Leigh Roberts introduces real-life examples of individuals and organizations who have successfully adopted a growth mindset, as well as the latest research from the fields of performance psychology. She boils down the lessons into practical advice you can apply to reach your own potential. Plus, get tips to stay motivated and help you navigate change successfully.
EL
1 hr
No Cost
Report abuse