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Create Value for the Diverse Communities We Serve
We foster a climate of service excellence, engaging staff, faculty, and students
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This page shares formal learning resources in the 10% (education) area.
This page shares formal learning resources in the 10% (education) area.
70% (experiential) development resources can be found here.
20% (engagement or mentoring/coaching) options will be coming soon!
Available modes of formal learning:
Available modes of formal learning:
ILT
Instructor-led Training
EL
E-Learning: Online classes and videos
Other
Other Resources: Books, TED talks, articles, etc
Most organizations are looking for ways to improve how employees work in teams. A standard functional organization encourages people to focus on their own individual tasks. Cross-functional teams, on the other hand, bring everybody together to deliver the whole product. You no longer depend on rigid organizational lines, and instead focus on tighter collaboration and greater employee empowerment. In the course, Doug Rose talks about the importance of understanding cross-functional teams and how they allow employees to work better together. Plus, see how to overcome common challenges and maximize your team's performance. As you'll learn, cross-functional teams can be more productive, as well as a fun and rewarding way to work together to quickly deliver your product.
EL
1 hr
No Cost
We're all biased. Our experiences shape who we are, and our race, ethnicity, gender, height, weight, sexual orientation, place of birth, and other factors impact the lens with which we view the world. In this course, diversity expert Stacey Gordon helps you recognize and acknowledge your own biases so that you can identify them when making decisions, and prevent yourself from making calls based on a biased viewpoint. Stacey explains some of the most common forms that a bias takes: affinity bias, halo bias, perception bias, and confirmation bias. She helps you recognize the negative effects of bias within your organization, as well as the benefits to be realized by uncovering bias in decision-making processes. Finally, she outlines strategies for overcoming personal and organizational bias.
EL
30 mins
No Cost
When you seek to understand the perspective of another person, you are practicing empathy. When empathetic communication is encouraged at work, individuals feel more comfortable speaking openly, they feel like they matter, and they feel safe. That's why empathy at work is crucial to company-wide success. In this course, communication expert Sharon Steed explains the principles of empathetic communication and shares specific strategies to help improve your approach to difficult conversations. Get ready to learn how to converse empathetically to improve your one-on-one conversations and team interactions.
EL
1.25 hrs
No Cost
Emotional intelligence can help you build effective relationships at work. Executive coach and organizational psychologist Gemma Roberts explains what emotional intelligence is and why it's important. She helps you become more self-aware so that can identify triggers that may hijack your performance. She also helps you align your intentions and your impact so that you can build strong and collaborative relationships.
EL
1 hr
No Cost
Communicating effectively isn't an innate talent that some people have and others don't—it's something that anyone can learn and practice. In this course, learn strategies that can help you hone and master your interpersonal communication skills. Join personal branding and career expert Dorie Clark as she shares techniques for getting your message across effectively in the workplace, and explains how to tackle potential communication challenges with your colleagues and supervisor. She also discusses how to grapple with tricky situations, taking you through how to handle interruptions, respond to critical feedback, and communicate across cultures.
EL
35 mins
No Cost
Being able to work across cultures is an increasingly necessary skill for all employees. Communications expert Tatiana Kolovou helps you develop the cross-cultural intelligence to navigate cultural differences. She outlines the six primary areas of cultural difference, highlighting the differences between high- and low-context cultures. Once you can recognize the differences, she helps you use visual and nonvisual cues in the environment to inform your actions and respond effectively. The course closes with two scenarios that demonstrate how to apply the principles of cross-cultural intelligence.
EL
1.25 hrs
No Cost
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