Vizio - Picture / Display Issues

The following steps will help you diagnose whether your issue is a problem with the TV or the device broadcasting the picture.

Step 1: The first step you need to perform will be to narrow down whether the issue is being caused by the TV or by a device. To test this, open the Menu on the Television. Is the issue occurring over the menu?

• Yes: If the issue is occurring over the menu, reset the television (Open the menu and select System, Then Reset and Admin, then Reset TV to Factory Defaults). If the issue is still there, there may be an issue with your TV (Contact Vizio OEM if within the first year of purchase or continue to create claim if within SquareTrade warranty period)
• No: If the issue is not occurring over the menu, the issue is not with the TV, but could be an issue with the source video or the device.

Step 2: Check to make sure the cord is securely connected to the device and the TV. If a cord comes loose it could cause a display issue.

Step 3: If the issue doesn’t appear over the menu, it may be a problem with that device. Try using another device to view video. (Example: if the issue happens on a cable/satellite box, try using a DVD player or gaming system to see if the issue occurs there)

Does the issue occur on a second device?

• Yes: If the issue is occurring on a second device, reset the television (Open the menu and select System, Then Reset and Admin, then Reset TV to Factory Defaults). If the issue is still there, there may be an issue with your TV (Contact Vizio OEM if within the first year of purchase or continue to create claim if within SquareTrade warranty period)
• No: If the issue doesn’t occur on another device, the issue is not with the TV.

(Example: If the issue only occurs when you watch your cable box, but not your Blu-Ray player or gaming system, the issue is probably with the cable box. If the TV was malfunctioning it would present the issue on all of the devices.)