Sharp - Picture Color is Wrong or Poor Quality

The TV's picture settings may be incorrect. Review the picture setting details below with the customer to identify if a different mode would be more beneficial for the customer:

Preset Picture Modes:

• Movie: Enhances the color and brightness levels in low- to no-light environments.
  • Movie THX: Minimizes digital artifacts and produces colors that are both clean and vibrant. Fine-tune this preset even further by entering the "THX Setup" options to select "Bright Room" or "Dark Room" based on the surrounding light conditions.
• Gaming and Dynamic: both increase the color saturation and contrast for vivid images and increase the screen’s refresh rate to minimize the blur and jumpiness that occurs with fast-moving on-screen action.

Adjusting Color Temperature:

• Color temperature is an important preconfigured setting that relates to the levels of reds and blues in the overall display. TVs are typically factory set with a “cooler” temperature that better enhances brighter color settings — especially on the showroom floor — but can be adjusted to better suit your home's environment and lighting scheme. On Sharp's LED televisions, the temperature settings run from a "High" or cool, bluish setting to a "Low" or warm, golden tone. Adjust your display to your preference, keeping in mind that too much on either end of the spectrum could produce negative effects on skin tone and other natural colors. A midpoint — in other words, Sharp's "Middle" temperature calibration — will likely please most viewers.

Adjusting Basic Display Settings:

• If the preconfigured picture modes and color temperature adjustments don’t deliver the picture you want, a manipulation of the basic settings can enhance the overall picture. Start with the brightness — known as “black level” to those in the know — and turn it down until the black appears black without hiding details in darker scenes. Next, manipulate the contrast — or “white levels” — so the edges of white objects appear crisp instead of blurry. Color, tint, temperature and other basic adjustments are a bit more subjective. Since factory settings are typically close to ideal for these calibrations, you should only need to adjust them minimally based on your own preferences.

Environmental Lighting:

• External light in the viewing area may be interfering. Make sure that the room is not too bright. Light reflecting off the screen can make the picture difficult to see.

Picture quality is good on some channels/ apps and poor on others:

• Broadcast signal is weak - If you connect to cable or satellite without a set-top box and experience poor picture quality, you may need to install a set-top box to improve signal reception and picture quality. Contact your cable TV provider about upgrading to a set-top box.
• If the customer already has a receiver, the video quality is is coming from the broadcast network provider's signal, and issue is not with the cable/satellite nor the TV

*Review User Manual by Model for Specific Instructions (Click Here)*