Netflix is providing an error that says 'Sorry, your account can't be used on this device' when you try. Good news is there's nothing wrong with your account. Read on to find more information about this issue.
Samsung is aware of certain models receiving a "Sorry, your account can't be used on this device" message when trying to use Netflix.
The affected models include:
Netflix and Samsung are both aware of this issue and working hard to resolve it as soon as possible in order to provide the best experience for our customers.
A firmware update will not be needed once the issue has been resolved.
Service is not required.