TV is more than 20 feet away from router

Educate customer that routers have a very limited range and the distance between the TV and Router could be affecting the visibility

• Attenuation (Proximity Issue): Attenuation is a natural occurrence in wireless signals. It means that a wireless signal is degraded over distance, causing what are commonly referred to as “range issues”. Routers have a limited broadcast range, although this varies from device to device. A device’s range will also be additionally reduced when the signal passes through solid objects

Instruct the customer to relocate the TV within the same room as the router in order to re-test connection (TV should be close enough to plug in a 10ft Ethernet (LAN) cable from the router to the TV)