Step 1: What type of network are you trying to connect to?
Guest or Shared Networks - If you are trying to connect to a Guest Network or a Shared Network such as a College Dorm, Hotel, Hospital, or any other network that requires a username or password be entered through a browser you may need to contact the Network Administrator to have the device connected. Many of these networks are filtered by MAC address or have certain restrictions that will not allow it to connect without their assistance. Some networks also require a login to access the network. If this is the case the TV will be unable to connect to the network as our VIA and VIA+ TV's do not have a browser application available to them.
Wireless Hotspots - If you are trying to connect to a wireless hotspot such as one provided by many cell phone companies VIZIO cannot guarantee the connection will stay as strong or stable as if you are connecting through a modem or router. This is based on the nature of how hotspots work.
Personal Network - VIZIO recommends connecting through a personal network as this is the most common type of connection.
Step 2: Check the Mac address of the TV.
This can be found in the system information of the TV's Menu. To get to this information:
Step 3: Verify that you are able to see your wireless network in the list of network
From the TV's Network Menu check to see if the network you need to connect to is listed. If the network is not on the list check to see if other networks, such as a neighbors network, are listed.
If no networks are listed or your network isn't listed power cycle your router and the TV.
To power cycle your router:
To Power cycle the TV:
Once the TV is powered on go back to the Network menu by pressing the Menu button on the TV, Highlight and Select Network and let the list of available networks refresh.
Step 4: Verify you are using the correct password / wireless key.
If your password or wireless key has any special characters such as !, @, #, $, etc., or the password / wireless key is longer than 24 characters the TV may be unable to connect to the network. VIZIO's VIA and VIA+ TV's do not support special characters. If your networks password / wireless key has special characters or is longer than 24 characters you will need change your password / wireless key. If you are unsure on how to do or you do not know your password / wireless key this please contact your Router Manufacturer for further assistance.
Step 5: Verify other devices able to connect and use the wireless network in the same location.
To do this use a 2nd device such as a computer, smart phone, or tablet and open up a browser. Once the browser is open try accessing a website that you normally don't use such as ESPN.com or QVC.com. If a 2nd device is not currently opening a website the issue may be with your internet provider. In this case you would need to contact your ISP for further assistance as there may be an outage in your area.
Step 6: Check your DHCP settings in the TV Menu.
To check DHCP:
If DHCP is set to Off VIZIO recommends changing it to On.