Instruct customer to:
- Connect PC/Laptop to TV, and instruct customer to go to www.jscreenfix.com to use their Pixel Refresh tool to try and unstick the stuck pixel
- Try applying gentle pressure on the stuck pixel with soft non-abrasive cloth. Turn the TV on and off, then check again.
The pixel is dead and not stuck, then their is no fix (Customer must contact original manufacture to file a claim)