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TV Tech Support Guide
Home
Samsung
Samsung - Connecting to WIFI
Cannot locate routers
Unhide SSID instructions
TV is more than 20 feet away from router
Customer has objects within direct line of sight
Connects to router, but no internet
Security Encryption (Router)
Samsung - Update TV's DNS
Set up port-forwarding from router to TV
SMG - Network Status Test Instructions
SMG - TV Does Not Connect to the Home Network
SMG - TV Connects to the Home Network but Not to the Internet
SMG - TV Does Not Detect My Network
Samsung - Connect Wired Connection (LAN)
Samsung - Firmware Updates
Samsung - Audio Troubleshooting
SMG - TV Speakers Sound Keeps Dropping Out
SMG - TV Has Low Audio When Watching Movies
SMG - TV Makes a Cracking or Popping Sound
SMG - Buzzing, Crackling, or Humming Coming From TV Speaker
SMG - TV is Not Outputting 5.1 Audio Through the Optical Output
SMG - Audio is Fluctuating
Samsung - Picture Display Troubleshooting
SMG - Adjusting Picture Settings
SMG - Select a Picture Mode
SMG - Adjust Picture Size
SMG - Customize Picture Settings
SMG - Adjust the Color Tone
SMG - Special Viewing Modes
SMG - TV Calibration
SMG - Reset the Picture
SMG - More Picture Settings
SMG - Ghosting or Blurry distortion on screen
SMG - TV picture colors appear wrong
SMG - TV picture appears to be cloudy
SMG - Ambient Mode Tutorial
Samsung - Connecting Wired External Devices
SMG - Connect a Blu-ray, DVD Player, Video Game Console, Cable, or Satellit
SMG - Connect a Soundbar, Speaker, or Surround System
SMG - Connect an Audio Device that Uses ARC
SMG - Connect a PC
Samsung - Smart Applications (Netflix, Hulu, ect.)
SMG - Cold Boot the TV
SMG - Delete the App from Your TV and Download it Again
SMG - Reset Smart Hub on Your TV
SMG - Netflix Error
Samsung - TV Error Messages
SMG - TV Displays "No Time Information" Error Message
SMG - TV Displays "Locked" Error Message
SMG - TV Displays "The HDCP Has Been Compromised" Error Message
SMG - TV Displays "Mode Not Supported" Error Message
SMG - TV Displays "No Signal" or "Weak Signal" Error Message
SMG - TV Displays "Check Signal Cable" Error Message
SMG - TV has grayed out menu options
Samsung - Connecting Bluetooth Devices
SMG - Pair Bluetooth Soundbars, Speakers, and headphones
SMG - Pair a Keyboard or Gamepad
SMG - Get Help When Devices Won’t Connect
Scanning 'Over The Air' Antenna Channels
SMG - Remote Control
SMG - Use Phone to Control TV
SMG - TV constantly changing inputs or volume
SMG - Download User Manual
Samsung - One Connect Box Set Up
LG
LG - Connecting to Internet
LG - Router Not Visible
LG - Other devices can't connect to network
LG - Connect to Hidden Network
LG - WiFi Router Visible
LG - TV Connects to WiFi Router
LG - WiFi Network Diagnostics
LG - Internet TV Icon Error
LG - Internet Modem Icon Error
LG - Internet DNS Icon Error
LG - Internet Icon Error
LG - No Internet Icon Errors
LG - "Wi-Fi is Off" message
LG - WiFi Router Visible but Cannot Connect
LG - Firmware Updates
LG - Audio Troubleshooting
LG - External Speaker Troubleshooting
LG - External Sound Out Yes
LG - External Sound Out No
LG - Sound present with Live TV
LG - Sound Not present with Live TV
LG - TV Speaker Troubleshooting
LG - No Audio
LG - Audio Distortion
LG - Crackling or Popping sounds
LG - Optical Cable Troubleshooting
LG - Connecting Head Phones
LG - Picture Display Troubleshooting
Update Picture Settings (Picture Test)
LG - Poor Picture Quality
LG - Picture Size and Aspect Ratio
LG - Dark or Dim Picture
LG - Lagging Video
LG - Connecting Wired External Devices
LG - Access USB Storage Device
LG - Smart Applications
LG - Netflix
LG - YouTube
LG - Other Premium Apps
LG - TV Error Messages
LG - Connecting Bluetooth Devices
LG - LG Channel Plus / TV Plus - TV
LG - Remote Control
LG - Screen Sharing / Mirroring
LG - Closed Captioning (Sub-titles)
LG - Image Retention / Burn In
LG - Intermittent Powers Off
LG - TV Operation Guides
LG - Download User Manual
Vizio
Vizio - Connecting to Internet
Vizio - Wireless Connection (WiFi)
Vizio - TV detects wireless network but can't connect to router
Vizio - TV connects to wireless network but internet does not work
Other reasons for loss of WiFi
Vizio - Wired Connection (LAN/Ethernet)
Vizio - Firmware Updates
Vizio - Audio Troubleshooting
Vizio - No Audio
Vizio - Volume Problems / Fluctuations
Vizio - Picture Display Troubleshooting
Vizio - Picture / Display Issues
Vizio - No Video / No Picture / Black Screen
Vizio - Connecting Wired External Devices (Soundbard, etc)
Vizio - Troubleshooting Soundbar
Vizio - Setting Up TV Cables and Connectors
Vizio - SmartCast
Vizio - SmartCast Setup
Vizio - SmartCast Troubleshooting
Vizio - Applications (Netflix, ect.)
Vizio - Troubleshooting Applications
Vizio - How to add Apps to VIA and VIA+ Smart TV
Vizio - Netflix FAQs
Vizio - How do I connect to Netflix?
Vizio - How do I remove a device from Netflix?
Vizio - Power Cycle Netflix device
Vizio - Disconnect a device from Netflix
Vizio - Where's the code for Netflix?
Vizio - Netflix is freezing or not loading
Vizio - How do I close Netflix account?
Vizio - TV Error Messages
Vizio - "No Signal" & "No Channel in Master List" Error
Vizio - Connecting Bluetooth Devices
Vizio - Scanning 'Over The Air' Antenna Channels
Vizio - Remote Control
Vizio - Tablet Remote Troubleshooting
Vizio - Download User Manual
TCL
TCL - Connecting to Internet (WiFi / LAN)
TCL - Wireless (WiFi)
TCL - Wireless Network Name & Password
TCL - Ethernet (LAN cable)
TCL - Wireless Network Error Codes
TCL - Firmware Updates
TCL - Audio Troubleshooting
TCL - No Sound
TCL - Poor Audio Quality
Picture Display Troubleshooting
TCL - Connecting Wired External Devices
TCL - Connecting with HDMI (Recommended)
TCL - Connecting with Composite RCA Cable
TCL - Connecting with Coaxial Cable
TCL - Connecting Sound Components to Your TV
TCL - Connecting External Antenna
TCL - Connecting a Sound Bar to your TV using ARC
TCL - Connection issues related to gaming console (PS4)
TCL - Smart Applications
TCL - Roku Software Troubleshooting Tutorial
TCL - TV Error Messages
TCL - TV Specs and Capabilities by Series
TCL - Remote Control
TCL - Troubleshooting Remote
TCL - TV Operation Guides
Download User Manual
Sharp
Sharp - Roku TV Model Troubleshooting
Sharp - Connecting to Internet (Wireless / LAN)
Sharp - Wireless (WiFi)
Sharp - Update DNS
Sharp - Ethernet Cable (LAN)
Sharp - Firmware Updates
Sharp - Audio Troubleshooting
Sharp - No Audio
Sharp - Audio Noise / Distortion
Sharp - TV Crackles or Pops
Sharp - Picture Display Troubleshooting
Sharp - Aspect Ratio
Sharp - Picture Color is Wrong
Sharp - Dotted lines or stripes appear on the screen
Sharp - Connecting Wired External Devices
Sharp - Connection Set Up (HDMI, A/V, Coax)
Sharp - Connecting a Computer / PC
Sharp - Connecting Headphones
Sharp - Connecting Digital Audio Receiver with ARC
Sharp - Connecting USB Flash Drive
Sharp - Connecting Analog Audio Device
Sharp - Miracast Setup
Sharp - Smart Applications (Netflix ect.)
Sharp - Removing Apps from TV
Sharp - TV Error Messages
Sharp - Scanning 'Over The Air' Antenna Channels
Sharp - Remote Control
Sharp - Download User Manual
Philips
Philips - Connecting to Internet (WiFi / LAN)
Philips - Software Updates
Philips - Audio Troubleshooting
Philips - Picture Display Troubleshooting
Philips - Connecting Wired External Devices
Philips - Smart Applications
Philips - TV Error Messages
Philips - Registering Message
Philips - Remote Control
Philips - Download User Manual
Hisense
Element
Element - User Manual
Element - Connecting Smart TV to the Internet
Setting Up an Element Smart TV
Element - Fixing a Blue or Blank Screen
Element - No Audio Troubleshooting
Element - Connecting External Devices
Element - Connecting a Sound Bar
Element - Factory Reset Support
Element - Channel Scan Support
Toshiba
Magnavox
Hitachi
Other (Generic TV Tech Support)
Other - Picture Display
Other - Screen is too dark
Other - Colors don't pop
Other - Picture skips/jumps
Other - White objects/clouds too yellow or blue
Other - Colors look wrong
Other - Blacks look gray
Other - TV not displaying maximum resolution
Other - Dark portions are pixelated
Other - Grain on the picture
Other - Picture looks out of focus
Other - Sparkles/banding appearing on screen after calibration
Other - Stuck pixels on screen
Other - Audio / Sound
Other - TV not outputting sound
Other - Sound is delayed
Other - Internet Issues
Other - Smart Apps
Other - Can't stream 4k video on 4k TV
Other - Video won't stream in TV's browser
Other - Cable / Satellite / Antenna
Other - TV channels look fuzzy
Other - Can't find/change channels
Other - Remote Control
Back to Troubleshooting Survey
Universal Remotes
Issue Not Resolved
TV Tech Support Guide
Home
Samsung
Samsung - Connecting to WIFI
Cannot locate routers
Unhide SSID instructions
TV is more than 20 feet away from router
Customer has objects within direct line of sight
Connects to router, but no internet
Security Encryption (Router)
Samsung - Update TV's DNS
Set up port-forwarding from router to TV
SMG - Network Status Test Instructions
SMG - TV Does Not Connect to the Home Network
SMG - TV Connects to the Home Network but Not to the Internet
SMG - TV Does Not Detect My Network
Samsung - Connect Wired Connection (LAN)
Samsung - Firmware Updates
Samsung - Audio Troubleshooting
SMG - TV Speakers Sound Keeps Dropping Out
SMG - TV Has Low Audio When Watching Movies
SMG - TV Makes a Cracking or Popping Sound
SMG - Buzzing, Crackling, or Humming Coming From TV Speaker
SMG - TV is Not Outputting 5.1 Audio Through the Optical Output
SMG - Audio is Fluctuating
Samsung - Picture Display Troubleshooting
SMG - Adjusting Picture Settings
SMG - Select a Picture Mode
SMG - Adjust Picture Size
SMG - Customize Picture Settings
SMG - Adjust the Color Tone
SMG - Special Viewing Modes
SMG - TV Calibration
SMG - Reset the Picture
SMG - More Picture Settings
SMG - Ghosting or Blurry distortion on screen
SMG - TV picture colors appear wrong
SMG - TV picture appears to be cloudy
SMG - Ambient Mode Tutorial
Samsung - Connecting Wired External Devices
SMG - Connect a Blu-ray, DVD Player, Video Game Console, Cable, or Satellit
SMG - Connect a Soundbar, Speaker, or Surround System
SMG - Connect an Audio Device that Uses ARC
SMG - Connect a PC
Samsung - Smart Applications (Netflix, Hulu, ect.)
SMG - Cold Boot the TV
SMG - Delete the App from Your TV and Download it Again
SMG - Reset Smart Hub on Your TV
SMG - Netflix Error
Samsung - TV Error Messages
SMG - TV Displays "No Time Information" Error Message
SMG - TV Displays "Locked" Error Message
SMG - TV Displays "The HDCP Has Been Compromised" Error Message
SMG - TV Displays "Mode Not Supported" Error Message
SMG - TV Displays "No Signal" or "Weak Signal" Error Message
SMG - TV Displays "Check Signal Cable" Error Message
SMG - TV has grayed out menu options
Samsung - Connecting Bluetooth Devices
SMG - Pair Bluetooth Soundbars, Speakers, and headphones
SMG - Pair a Keyboard or Gamepad
SMG - Get Help When Devices Won’t Connect
Scanning 'Over The Air' Antenna Channels
SMG - Remote Control
SMG - Use Phone to Control TV
SMG - TV constantly changing inputs or volume
SMG - Download User Manual
Samsung - One Connect Box Set Up
LG
LG - Connecting to Internet
LG - Router Not Visible
LG - Other devices can't connect to network
LG - Connect to Hidden Network
LG - WiFi Router Visible
LG - TV Connects to WiFi Router
LG - WiFi Network Diagnostics
LG - Internet TV Icon Error
LG - Internet Modem Icon Error
LG - Internet DNS Icon Error
LG - Internet Icon Error
LG - No Internet Icon Errors
LG - "Wi-Fi is Off" message
LG - WiFi Router Visible but Cannot Connect
LG - Firmware Updates
LG - Audio Troubleshooting
LG - External Speaker Troubleshooting
LG - External Sound Out Yes
LG - External Sound Out No
LG - Sound present with Live TV
LG - Sound Not present with Live TV
LG - TV Speaker Troubleshooting
LG - No Audio
LG - Audio Distortion
LG - Crackling or Popping sounds
LG - Optical Cable Troubleshooting
LG - Connecting Head Phones
LG - Picture Display Troubleshooting
Update Picture Settings (Picture Test)
LG - Poor Picture Quality
LG - Picture Size and Aspect Ratio
LG - Dark or Dim Picture
LG - Lagging Video
LG - Connecting Wired External Devices
LG - Access USB Storage Device
LG - Smart Applications
LG - Netflix
LG - YouTube
LG - Other Premium Apps
LG - TV Error Messages
LG - Connecting Bluetooth Devices
LG - LG Channel Plus / TV Plus - TV
LG - Remote Control
LG - Screen Sharing / Mirroring
LG - Closed Captioning (Sub-titles)
LG - Image Retention / Burn In
LG - Intermittent Powers Off
LG - TV Operation Guides
LG - Download User Manual
Vizio
Vizio - Connecting to Internet
Vizio - Wireless Connection (WiFi)
Vizio - TV detects wireless network but can't connect to router
Vizio - TV connects to wireless network but internet does not work
Other reasons for loss of WiFi
Vizio - Wired Connection (LAN/Ethernet)
Vizio - Firmware Updates
Vizio - Audio Troubleshooting
Vizio - No Audio
Vizio - Volume Problems / Fluctuations
Vizio - Picture Display Troubleshooting
Vizio - Picture / Display Issues
Vizio - No Video / No Picture / Black Screen
Vizio - Connecting Wired External Devices (Soundbard, etc)
Vizio - Troubleshooting Soundbar
Vizio - Setting Up TV Cables and Connectors
Vizio - SmartCast
Vizio - SmartCast Setup
Vizio - SmartCast Troubleshooting
Vizio - Applications (Netflix, ect.)
Vizio - Troubleshooting Applications
Vizio - How to add Apps to VIA and VIA+ Smart TV
Vizio - Netflix FAQs
Vizio - How do I connect to Netflix?
Vizio - How do I remove a device from Netflix?
Vizio - Power Cycle Netflix device
Vizio - Disconnect a device from Netflix
Vizio - Where's the code for Netflix?
Vizio - Netflix is freezing or not loading
Vizio - How do I close Netflix account?
Vizio - TV Error Messages
Vizio - "No Signal" & "No Channel in Master List" Error
Vizio - Connecting Bluetooth Devices
Vizio - Scanning 'Over The Air' Antenna Channels
Vizio - Remote Control
Vizio - Tablet Remote Troubleshooting
Vizio - Download User Manual
TCL
TCL - Connecting to Internet (WiFi / LAN)
TCL - Wireless (WiFi)
TCL - Wireless Network Name & Password
TCL - Ethernet (LAN cable)
TCL - Wireless Network Error Codes
TCL - Firmware Updates
TCL - Audio Troubleshooting
TCL - No Sound
TCL - Poor Audio Quality
Picture Display Troubleshooting
TCL - Connecting Wired External Devices
TCL - Connecting with HDMI (Recommended)
TCL - Connecting with Composite RCA Cable
TCL - Connecting with Coaxial Cable
TCL - Connecting Sound Components to Your TV
TCL - Connecting External Antenna
TCL - Connecting a Sound Bar to your TV using ARC
TCL - Connection issues related to gaming console (PS4)
TCL - Smart Applications
TCL - Roku Software Troubleshooting Tutorial
TCL - TV Error Messages
TCL - TV Specs and Capabilities by Series
TCL - Remote Control
TCL - Troubleshooting Remote
TCL - TV Operation Guides
Download User Manual
Sharp
Sharp - Roku TV Model Troubleshooting
Sharp - Connecting to Internet (Wireless / LAN)
Sharp - Wireless (WiFi)
Sharp - Update DNS
Sharp - Ethernet Cable (LAN)
Sharp - Firmware Updates
Sharp - Audio Troubleshooting
Sharp - No Audio
Sharp - Audio Noise / Distortion
Sharp - TV Crackles or Pops
Sharp - Picture Display Troubleshooting
Sharp - Aspect Ratio
Sharp - Picture Color is Wrong
Sharp - Dotted lines or stripes appear on the screen
Sharp - Connecting Wired External Devices
Sharp - Connection Set Up (HDMI, A/V, Coax)
Sharp - Connecting a Computer / PC
Sharp - Connecting Headphones
Sharp - Connecting Digital Audio Receiver with ARC
Sharp - Connecting USB Flash Drive
Sharp - Connecting Analog Audio Device
Sharp - Miracast Setup
Sharp - Smart Applications (Netflix ect.)
Sharp - Removing Apps from TV
Sharp - TV Error Messages
Sharp - Scanning 'Over The Air' Antenna Channels
Sharp - Remote Control
Sharp - Download User Manual
Philips
Philips - Connecting to Internet (WiFi / LAN)
Philips - Software Updates
Philips - Audio Troubleshooting
Philips - Picture Display Troubleshooting
Philips - Connecting Wired External Devices
Philips - Smart Applications
Philips - TV Error Messages
Philips - Registering Message
Philips - Remote Control
Philips - Download User Manual
Hisense
Element
Element - User Manual
Element - Connecting Smart TV to the Internet
Setting Up an Element Smart TV
Element - Fixing a Blue or Blank Screen
Element - No Audio Troubleshooting
Element - Connecting External Devices
Element - Connecting a Sound Bar
Element - Factory Reset Support
Element - Channel Scan Support
Toshiba
Magnavox
Hitachi
Other (Generic TV Tech Support)
Other - Picture Display
Other - Screen is too dark
Other - Colors don't pop
Other - Picture skips/jumps
Other - White objects/clouds too yellow or blue
Other - Colors look wrong
Other - Blacks look gray
Other - TV not displaying maximum resolution
Other - Dark portions are pixelated
Other - Grain on the picture
Other - Picture looks out of focus
Other - Sparkles/banding appearing on screen after calibration
Other - Stuck pixels on screen
Other - Audio / Sound
Other - TV not outputting sound
Other - Sound is delayed
Other - Internet Issues
Other - Smart Apps
Other - Can't stream 4k video on 4k TV
Other - Video won't stream in TV's browser
Other - Cable / Satellite / Antenna
Other - TV channels look fuzzy
Other - Can't find/change channels
Other - Remote Control
Back to Troubleshooting Survey
Universal Remotes
Issue Not Resolved
More
Home
Samsung
Samsung - Connecting to WIFI
Cannot locate routers
Unhide SSID instructions
TV is more than 20 feet away from router
Customer has objects within direct line of sight
Connects to router, but no internet
Security Encryption (Router)
Samsung - Update TV's DNS
Set up port-forwarding from router to TV
SMG - Network Status Test Instructions
SMG - TV Does Not Connect to the Home Network
SMG - TV Connects to the Home Network but Not to the Internet
SMG - TV Does Not Detect My Network
Samsung - Connect Wired Connection (LAN)
Samsung - Firmware Updates
Samsung - Audio Troubleshooting
SMG - TV Speakers Sound Keeps Dropping Out
SMG - TV Has Low Audio When Watching Movies
SMG - TV Makes a Cracking or Popping Sound
SMG - Buzzing, Crackling, or Humming Coming From TV Speaker
SMG - TV is Not Outputting 5.1 Audio Through the Optical Output
SMG - Audio is Fluctuating
Samsung - Picture Display Troubleshooting
SMG - Adjusting Picture Settings
SMG - Select a Picture Mode
SMG - Adjust Picture Size
SMG - Customize Picture Settings
SMG - Adjust the Color Tone
SMG - Special Viewing Modes
SMG - TV Calibration
SMG - Reset the Picture
SMG - More Picture Settings
SMG - Ghosting or Blurry distortion on screen
SMG - TV picture colors appear wrong
SMG - TV picture appears to be cloudy
SMG - Ambient Mode Tutorial
Samsung - Connecting Wired External Devices
SMG - Connect a Blu-ray, DVD Player, Video Game Console, Cable, or Satellit
SMG - Connect a Soundbar, Speaker, or Surround System
SMG - Connect an Audio Device that Uses ARC
SMG - Connect a PC
Samsung - Smart Applications (Netflix, Hulu, ect.)
SMG - Cold Boot the TV
SMG - Delete the App from Your TV and Download it Again
SMG - Reset Smart Hub on Your TV
SMG - Netflix Error
Samsung - TV Error Messages
SMG - TV Displays "No Time Information" Error Message
SMG - TV Displays "Locked" Error Message
SMG - TV Displays "The HDCP Has Been Compromised" Error Message
SMG - TV Displays "Mode Not Supported" Error Message
SMG - TV Displays "No Signal" or "Weak Signal" Error Message
SMG - TV Displays "Check Signal Cable" Error Message
SMG - TV has grayed out menu options
Samsung - Connecting Bluetooth Devices
SMG - Pair Bluetooth Soundbars, Speakers, and headphones
SMG - Pair a Keyboard or Gamepad
SMG - Get Help When Devices Won’t Connect
Scanning 'Over The Air' Antenna Channels
SMG - Remote Control
SMG - Use Phone to Control TV
SMG - TV constantly changing inputs or volume
SMG - Download User Manual
Samsung - One Connect Box Set Up
LG
LG - Connecting to Internet
LG - Router Not Visible
LG - Other devices can't connect to network
LG - Connect to Hidden Network
LG - WiFi Router Visible
LG - TV Connects to WiFi Router
LG - WiFi Network Diagnostics
LG - Internet TV Icon Error
LG - Internet Modem Icon Error
LG - Internet DNS Icon Error
LG - Internet Icon Error
LG - No Internet Icon Errors
LG - "Wi-Fi is Off" message
LG - WiFi Router Visible but Cannot Connect
LG - Firmware Updates
LG - Audio Troubleshooting
LG - External Speaker Troubleshooting
LG - External Sound Out Yes
LG - External Sound Out No
LG - Sound present with Live TV
LG - Sound Not present with Live TV
LG - TV Speaker Troubleshooting
LG - No Audio
LG - Audio Distortion
LG - Crackling or Popping sounds
LG - Optical Cable Troubleshooting
LG - Connecting Head Phones
LG - Picture Display Troubleshooting
Update Picture Settings (Picture Test)
LG - Poor Picture Quality
LG - Picture Size and Aspect Ratio
LG - Dark or Dim Picture
LG - Lagging Video
LG - Connecting Wired External Devices
LG - Access USB Storage Device
LG - Smart Applications
LG - Netflix
LG - YouTube
LG - Other Premium Apps
LG - TV Error Messages
LG - Connecting Bluetooth Devices
LG - LG Channel Plus / TV Plus - TV
LG - Remote Control
LG - Screen Sharing / Mirroring
LG - Closed Captioning (Sub-titles)
LG - Image Retention / Burn In
LG - Intermittent Powers Off
LG - TV Operation Guides
LG - Download User Manual
Vizio
Vizio - Connecting to Internet
Vizio - Wireless Connection (WiFi)
Vizio - TV detects wireless network but can't connect to router
Vizio - TV connects to wireless network but internet does not work
Other reasons for loss of WiFi
Vizio - Wired Connection (LAN/Ethernet)
Vizio - Firmware Updates
Vizio - Audio Troubleshooting
Vizio - No Audio
Vizio - Volume Problems / Fluctuations
Vizio - Picture Display Troubleshooting
Vizio - Picture / Display Issues
Vizio - No Video / No Picture / Black Screen
Vizio - Connecting Wired External Devices (Soundbard, etc)
Vizio - Troubleshooting Soundbar
Vizio - Setting Up TV Cables and Connectors
Vizio - SmartCast
Vizio - SmartCast Setup
Vizio - SmartCast Troubleshooting
Vizio - Applications (Netflix, ect.)
Vizio - Troubleshooting Applications
Vizio - How to add Apps to VIA and VIA+ Smart TV
Vizio - Netflix FAQs
Vizio - How do I connect to Netflix?
Vizio - How do I remove a device from Netflix?
Vizio - Power Cycle Netflix device
Vizio - Disconnect a device from Netflix
Vizio - Where's the code for Netflix?
Vizio - Netflix is freezing or not loading
Vizio - How do I close Netflix account?
Vizio - TV Error Messages
Vizio - "No Signal" & "No Channel in Master List" Error
Vizio - Connecting Bluetooth Devices
Vizio - Scanning 'Over The Air' Antenna Channels
Vizio - Remote Control
Vizio - Tablet Remote Troubleshooting
Vizio - Download User Manual
TCL
TCL - Connecting to Internet (WiFi / LAN)
TCL - Wireless (WiFi)
TCL - Wireless Network Name & Password
TCL - Ethernet (LAN cable)
TCL - Wireless Network Error Codes
TCL - Firmware Updates
TCL - Audio Troubleshooting
TCL - No Sound
TCL - Poor Audio Quality
Picture Display Troubleshooting
TCL - Connecting Wired External Devices
TCL - Connecting with HDMI (Recommended)
TCL - Connecting with Composite RCA Cable
TCL - Connecting with Coaxial Cable
TCL - Connecting Sound Components to Your TV
TCL - Connecting External Antenna
TCL - Connecting a Sound Bar to your TV using ARC
TCL - Connection issues related to gaming console (PS4)
TCL - Smart Applications
TCL - Roku Software Troubleshooting Tutorial
TCL - TV Error Messages
TCL - TV Specs and Capabilities by Series
TCL - Remote Control
TCL - Troubleshooting Remote
TCL - TV Operation Guides
Download User Manual
Sharp
Sharp - Roku TV Model Troubleshooting
Sharp - Connecting to Internet (Wireless / LAN)
Sharp - Wireless (WiFi)
Sharp - Update DNS
Sharp - Ethernet Cable (LAN)
Sharp - Firmware Updates
Sharp - Audio Troubleshooting
Sharp - No Audio
Sharp - Audio Noise / Distortion
Sharp - TV Crackles or Pops
Sharp - Picture Display Troubleshooting
Sharp - Aspect Ratio
Sharp - Picture Color is Wrong
Sharp - Dotted lines or stripes appear on the screen
Sharp - Connecting Wired External Devices
Sharp - Connection Set Up (HDMI, A/V, Coax)
Sharp - Connecting a Computer / PC
Sharp - Connecting Headphones
Sharp - Connecting Digital Audio Receiver with ARC
Sharp - Connecting USB Flash Drive
Sharp - Connecting Analog Audio Device
Sharp - Miracast Setup
Sharp - Smart Applications (Netflix ect.)
Sharp - Removing Apps from TV
Sharp - TV Error Messages
Sharp - Scanning 'Over The Air' Antenna Channels
Sharp - Remote Control
Sharp - Download User Manual
Philips
Philips - Connecting to Internet (WiFi / LAN)
Philips - Software Updates
Philips - Audio Troubleshooting
Philips - Picture Display Troubleshooting
Philips - Connecting Wired External Devices
Philips - Smart Applications
Philips - TV Error Messages
Philips - Registering Message
Philips - Remote Control
Philips - Download User Manual
Hisense
Element
Element - User Manual
Element - Connecting Smart TV to the Internet
Setting Up an Element Smart TV
Element - Fixing a Blue or Blank Screen
Element - No Audio Troubleshooting
Element - Connecting External Devices
Element - Connecting a Sound Bar
Element - Factory Reset Support
Element - Channel Scan Support
Toshiba
Magnavox
Hitachi
Other (Generic TV Tech Support)
Other - Picture Display
Other - Screen is too dark
Other - Colors don't pop
Other - Picture skips/jumps
Other - White objects/clouds too yellow or blue
Other - Colors look wrong
Other - Blacks look gray
Other - TV not displaying maximum resolution
Other - Dark portions are pixelated
Other - Grain on the picture
Other - Picture looks out of focus
Other - Sparkles/banding appearing on screen after calibration
Other - Stuck pixels on screen
Other - Audio / Sound
Other - TV not outputting sound
Other - Sound is delayed
Other - Internet Issues
Other - Smart Apps
Other - Can't stream 4k video on 4k TV
Other - Video won't stream in TV's browser
Other - Cable / Satellite / Antenna
Other - TV channels look fuzzy
Other - Can't find/change channels
Other - Remote Control
Back to Troubleshooting Survey
Universal Remotes
Issue Not Resolved
Other - Can't stream 4k video on 4k TV
Make sure the service/subscription allows or is capable of 4k streaming.
Instruct the customer to test with an alternate 4K device to see if they can duplicate the issue
Make sure wireless network and internet connection have sufficient bandwidth (usually at least 25 mbps).
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