Set up port-forwarding from router to TV

Port Forwarding: Similar to a wall in your home, your Wireless Gateway keeps out potentially harmful risks from the Internet while opening doors or "ports" for safe Internet traffic. Most Smart TV's require a designated port in order to work properly, and that's where port forwarding comes in handy.

First the customer will need to identify the TV's IP Address and Mac Address

1. Press “Menu” button on the remote.
2. Under “Settings menu” select “Network” (1) then choose “Network Status” (2)

3. The TV's IP Address and Mac Address should be presented on the TV screen (Instruct customer to write these numbers down for future use)

4. Accessing the Router: The customer will need to use their PC or similar device to find the router's IP address (often listed as "Default Gateway"). Depending on the customer's operating system, this is done differently

• Windows 10:
  1. Select the start bar in the lower-left corner, and type cmd into the search bar.
  2. Select "Command Prompt."
  3. Type "ipconfig/all" and press Enter
  4. Your network’s IP information should now be displayed in a list. Scroll through the list to find the following settings:
     • IPv4 Address or IP Address
     • Subnet Mask
     • Default Gateway
     • DNS Servers
• Mac OS
  1. Select “System Preferences” from the Apple Icon in the top left corner.
  2. Select “Network” under “Internet and Network”.
  3. On the left side, select the type of connection you are using (Airport, Ethernet, etc.) The active connection should say “Connected.”
  4. Select “Advanced.”
  5. Click the TCP/IP button.
  6. Your network’s IP information should now be displayed. The following may be used when connecting your system online:
     • IPv4 Address (IP Address)
     • Subnet Mask
     • Default Gateway (listed as "Router"
     • DNS Servers

1. Once the Network IP Address is obtained, type the router's IP address into their Internet browser's address bar and press "Enter."
   • If prompted, enter your router's username and password to login (Customer may need to contact ISP if they are unsure of their username / password)
   • Routers may list it simply as Port Forwarding (all on its own) or Virtual Servers. Below is what a filled-out port forwarding table looks like:

While the view may differ slightly depending on the customer's ISP router, this table is relatively standard. Here's what all of those fields mean:

• Application - The name of the application you're forwarding this port for. You can use any descriptive text you want—this field is here to help you remember why you set this up; like the name suggests, you normally want to use the name of the application you're setting up port forwarding for.
• Port to - "Port to" is the port on your local IP address. If you were setting up a Smart TV, the best ports to use are "80" -or- "443"
• Port from - "Port from" is the port on your external IP address. Generally you'll also enter the same port as you would in the "Port to" field.
• Protocol - This is where you specify whether or not your service uses the TCP protocol, UDP protocol, or both (When connecting to port "80" or "443", continue to select "Both" as the protocol
• IP Address - This is where you specify the LAN (local area network) IP address of the TV you want to use for this port forwarding rule (Customer should have documented this number when asked earlier in these steps)
• Enable - You need to check this box to enable the port forwarding rule

Continue to set up DHCP Reservations for TV within router: One of the annoying aspects of port forwarding is that your router dynamically assigns IP addresses to your computers. That means the local IP addresses of you computers may change, which can render that port forwarding you did incorrect or non-functional.

• DHCP reservations let you specify static local IP addresses on the router's side so that when your TV connects to your network, your router will always assign it the same local IP address.

Have the customer locate the DHCP reservation setting when accessing their router via a PC browser (Same process as above). This could also be called "DHCP Static Lease" within the "Gateway" category (Could vary from ISP to ISP)

• To set it up, refer to the TV's IP Address and MAC address. Once you've got that you can just enter it in the reservation list with the local IP address you want and you're also set. Just be sure to save and enable it. You may need to restart your router to see the changes take effect, but once you do the computers and devices in the reservations table will retain the same local IP addresses