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Customer may have an invalid router network password:
- Instruct the customer to access their router in order to remove the password
- If the TV is able to connect without the password enabled, the customer will need to update their router password to something simpler
- Passwords with characters like %, #, *, or " do not work
- Ensure the password does not have any spaces " " within it
- Ensure the password is not over 24 characters
- If the TV is able to connect without the password enabled, the customer will need to update their router password to something simpler
If updating the password is not successful, continue with next step
Customer must change security encryption settings:
- LG recommends using WPA / WPA2, however customer is able to use WEP
- In case the customer does not feel WEP is secure enough, they should contact their ISP for instructions on how to create a guest network with WEP encryption for their TV to automatically connect to
Attempting to connect via WPS to bypass security encryption and password
Attempting to connect via WPS to bypass security encryption and password
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