- Have customer locate the service sticker on the back of their router (Many routers provided by Internet Service Providers have a sticker on the bottom or side, listing the default SSID. This is usually labeled as the SSID or "Network Name" and may be located next to a barcode.)
- Have the customer use an alternate device that is currently connected to their network to find the SSID.
- Windows: Left-click the wireless signal icon (most often located in bottom right corner of the desktop).
- Mac OS: Select the Wi-Fi icon in the menu bar, and within the list of networks, look for the network name listed with a check-mark
- Android: From the Apps menu, select "Settings", select "Wi-Fi", look for network device is connected to
- iOs: Select "Settings", select "Wi-Fi", look for network device is connected to
- Once SSID Network Name is identified, the customer will need to use their PC or similar device to find the router's IP address (often listed as "Default Gateway"). Depending on the customer's operating system, this is done differently
- Windows 10:
- Select the start bar in the lower-left corner, and type cmd into the search bar.
- Select "Command Prompt."
- Type "ipconfig/all" and press Enter
- Your network’s IP information should now be displayed in a list. Scroll through the list to find the following settings:
- IPv4 Address or IP Address
- Subnet Mask
- Default Gateway
- DNS Servers
- Mac OS
- Select “System Preferences” from the Apple Icon in the top left corner.
- Select “Network” under “Internet and Network”.
- On the left side, select the type of connection you are using (Airport, Ethernet, etc.) The active connection should say “Connected.”
- Select “Advanced.”
- Click the TCP/IP button.
- Your network’s IP information should now be displayed. The following may be used when connecting your system online:
- IPv4 Address (IP Address)
- Subnet Mask
- Default Gateway (listed as "Router"
- DNS Servers
- Once the IP Address is obtained, type the router's IP address into their Internet browser's address bar and press "Enter."
- If prompted, enter your router's username and password to login (Customer may need to contact ISP if they are unsure of their username / password)
- Search through the router for phrases such as SSID or Wireless Network Name. The terms and locations can change from router to router. Below are examples for common router brands:
- D-Link: You can typically find the SSID by selecting the "Setup" option, and then "Wireless Settings." Enable SSID broadcast by selecting "Visible" for the "Visibility Status."
- Netgear: You can typically find the SSID by selecting the "Basic" settings option, and then selecting "Wireless Settings." The SSID may be labeled as "Wireless Network Name." The option to enable SSID Broadcast is often located by selecting "Wireless Settings" under the "Advanced" settings.
- Belkin: You can typically find SSID by selecting the "Wireless" tab and then selecting the "Channel and SSID" option. The option to enable SSID broadcast is located here as well.
- Linksys: You can typically find the Network Name (SSID) by choosing the "Wireless" tab, and then "Basic Wireless Settings." The option to enable SSID broadcast here as well