NOTE: If you are using a VIZIO SmartCast Display with HDR capabilities, ensure you are using an HDMI 2.0 cable (included on some models). Older 1.4 cables may cause the display to flicker or black out intermittently.
If there is no video and no audio on the TV at all:
- Press the power button on your VIZIO TV to make sure the television is powering on & off. If the television isn't powering on and off you may need help troubleshooting a "Power Issue" (Click Here)
- Turn the TV off and unplug it. Press the power button on the side of the TV for 30 seconds. Let go of the power button and plug the TV back in.
- Check the connections between the TV and the device. Ensure the cord is connected securely to the TV and the source device.
- Check to see if there is an on screen display by pressing the menu button. Do you see a Menu?
- Yes: If you can see a menu, the Television is working. Try connecting another device to the TV. Since the television is capable of showing you a picture, it may be a problem with the device you have connected to the TV.
- No: The issue is likely a problem with your television. Please contact Support by giving Vizio a call Monday - Friday from 7am - 11pm Central Time or Sat. & Sun. from 9am to 6pm Central Time at 855-833-3221.
If there is no video but you have audio or you have intermittent video:
- Press and hold the mute button on the VIZIO remote for 3 to 5 seconds. Some VIZIO TV's have a "Mute Screen" feature that turns the screen off if you are streaming an audio application (Pandora, Spotify, etc) and don't want the screen on. To activate/deactivate this feature, hold the mute button for 3-5 seconds.
- Turn the TV off and unplug it. Press the power button on the side of the TV for 30 seconds. Let go of the power button and plug the TV back in.
- Check the connections between the TV and device. Ensure the cord is connected securely to the TV and the source device.
- Try a second device. (Example: If the issue happens on a Cable/Satellite box, try using a DVD player or gaming system to see if the issue occurs there.)
- If the issue occurs on multiple devices there is an issue with your TV.
- If the issue only occurs on one device the issue is not with the TV but with the device or the cables used to connect it to the TV.