NOTE: 2018 model series NU7100/NU710D, NU7200, and NU7300/NU730D only support 2.4 Ghz networks. They will not detect 5 Ghz networks.

Make sure the customer has their wireless network name (SSID) and password ready before trying to troubleshoot

1. Use the directional pad on your TV's remote to select: Settings > General > Network
2. Select Open Network Settings, and select your desired Wi-Fi network.
   • If prompted, enter the network password, select Done, and then select OK

If the customer is unable to connect to their router or unable to access the internet, continue to run a Network Status test:

• Network Status Test Instructions