Please review the common mistakes below leading to 'No Audio' type symptoms:
- Volume is down or muted: make sure the sound is not muted and there is no external speakers plugged into the TV
- Headphones may be connected: Make sure that you do not have headphones connected. When headphones are connected, no sound comes from your TV speakers.
- TV speakers may be turned off: If you want sound to play through your TV speakers, make sure that your TV speakers are turned on.
- Audio mode compatibility: Change to a different audio mode
- Home theater system, soundbar, or external speaker system may not be turned on or may not be set up correctly:
- If you are using a home theater system, soundbar, or external speaker system, make sure that it is turned on and is not muted and that it is set to the correct source.
- If you connected an ARC audio device to the HDMI 1/ARC jack, make sure that you have turned on the ARC feature.
- If you are using a home theater system, soundbar, or external speaker system and have connected it with a digital audio cable, make sure that you have set up the digital audio connection.
- Make sure that the audio cables are connected correctly and securely to your TV
- Bad content, no audio: Make sure that the selected channel or content is intended to be broadcasting with sound (Request the customer to test with an alternate device)
- Cables may not be connected correctly: Make sure that the antenna or cable TV is connected correctly and securely. The audio cables you are using may be bad (Try with alternate cables)