What type of network are you trying to connect to?
Guest or Shared Networks - If you are trying to connect to a Guest Network or a Shared Network such as a College Dorm, Hotel, Hospital, or any other network that requires a username or password be entered through a browser you may need to contact the Network Administrator to have the device connected. Many of these networks are filtered by MAC address or have certain restrictions that will not allow it to connect without their assistance. Some networks also require a login to access the network. If this is the case the TV will be unable to connect to the network as our VIA and VIA+ TV's do not have a browser application available to them.
Wireless Hotspots - If you are trying to connect to a wireless hotspot such as one provided by many cell phone companies VIZIO cannot guarantee the connection will stay as strong or stable as if you are connecting through a modem or router. This is based on the nature of how hotspots work.
Personal Network - VIZIO recommends connecting through a personal network as this is the most common type of connection.
Step 1: Check the Mac address of the TV.
This can be found in the system information of the TV's Menu. To get to this information:
Step 2: Verify other devices able to connect and use the wireless network in the same location.
To do this use a 2nd device such as a computer, smart phone, or tablet and open up a browser. Once the browser is open try accessing a website that you normally don't use such as ESPN.com or QVC.com. If a 2nd device is not currently opening a website the issue may be with your internet provider. In this case you would need to contact your ISP for further assistance as there may be an outage in your area.
Step 3: Run a Playback Quality Test through the Vudu Application
To Do this:
If the speed test shows SD 480p or higher then we know the TV is working. If you experience alot of buffering there may be a problem with the internet speed the TV is receiving. In this situation you would need to contact your Internet Service Provider for further assistance or upgrade your internet plan.
Step 4: Check your DHCP settings in the TV Menu.
To check DHCP:
If DHCP is set to Off VIZIO recommends changing it to On.
Step 5: Power Cycle the Network and Factory Reset the TV.
To power cycle your router:
To Reset the TV to Factory Defaults:
Once the TV is powered on go through the first time setup of the TV. If you receive an error message when connecting to the Network please contact our Customer Support Team at 855-833-3221 Monday thru Friday from 7 a.m. - 9 p.m Central time or Sat. & Sun. from 9 a.m. - 6 p.m Central timefor further assistance.