Did the customer set up hidden wireless network to prevent neighbors from viewing their network?
- Yes
- If no, continue to check other devices
(Note: If the customer does not have another device to test with, you can connect the modem to the TV using an Ethernet Cable to ensure the modem is sending a signal)
- If customer is using their cell phone to test the network, make sure the customer turns off their "Data Usage Assist" to prevent them from using their phones data if a poor WiFi signal is being received
Are other devices able to connect to the customer's WiFi? (Select Yes or No)