Security Encryption (Router)

If the TV can locate the local router, but has difficulties establishing a wireless internet connection, try the following:

1. Reset the router: Reset the router following the steps from the router’s manufacturer. Check the internet connection after having reset the router (Continue with the next steps if the internet connection issues maintain)
2. Check the router's password: The WiFi password on the router can have some requirements
   • WPA & WPA2 encryption (usual): the TV accepts all passwords
   • WEP encryption key: the TV only supports hexadecimal passwords (0-9, A-F)
     • Hexadecimal passwords: The hexadecimal digits are the numbers from 0 to 9 and the letters from A to F (capital letters only). Encryption keys require 10 or 26 characters. If your password has a length of 5 or 13 characters and / or letters other than those listed above, contact your Internet Service Provider (ISP) and ask them to convert the password that you have to hexadecimal format.
     • The wireless key is usually noted on the router’s label or in the documents of the router.
     • Make sure that upper and lower cases are written correctly
3. Press the "WPS" button on the router prior to connecting TV:
   • Some routers have a WPS button that temporarily lowers security in order to let devices connect to the network. When connecting the TV to the internet, choose WPS instead of scan.