What is covered:
Certificates of insurance may be requested by phone: (801) 225-5000, fax: 801.277.3511, or email: eoi@sentrywest.com. These will include coverage information and should be shared with your loan provider and your private insurance provider to insure your property of covered appropriately. All Shadowbrook owners should have this certificate in a safe place as a reference as it is useful in event of loss.
Claim protocol:
Claims for a covered cause of loss, within the following amounts, should be handled as
follows:
$0 to $5,000 is the unit owner’s sole responsibility. Cost of cleanup and repair would
be paid out of pocket or from personal insurance coverage. Claims under $5,000 will not
be filed against the Association policy unless circumstance dictates otherwise.
Claims over $5,000 should be submitted to the Association’s policy.
Please review our current Rules and Regulations before submitting a claim.
When a loss Occurs:
Please follow the below steps when something happens to your property that might be claimable on your personal insurance or Shadowbrook's group policy.
Take action to prevent further damage to your home. For example, it may be
necessary to call an emergency restoration company to start water extraction if water
damage has occurred inside your home.
Contact your own insurance company and report the damage to your home. Remind them you have a Condominium policy and follow their instructions.
Contact a Board member or our Property Manager regarding the damage. Provide evidence of loss and current estimates of repair costs. They will be making the claim to the insurance company within 1 week and sharing the claim information with you.
If after a few days no response has been received from the above contacts Contact a member of our staff 801-225-5000. They will contact the board to get the claim submitted.