Old

Video Tutorial 

Maintenance Process Video Tutorial 

Service Manager (Service Ticket)

A service ticket is the starting point of the Maintenance process for Bumatech and is created in the Service Manager module.

There are 5 types/categories of  Service Tickets

• Breakdown

• Repair

• Maintenance

• Projects

• Inspection

For each Service Ticket there is a Severity level which is either Low/Medium/High.

The Service Ticket will provide detail on the Job description eg. Breakdown. 

Generic Documentation 

Job Cards

A Job card is generated by the Service Manager to assign tasks to operators and keep track of time.  A category selected has been added to identify the nature of the job namely:

• Breakdown

• Repair

• Maintenance

• Projects

• Inspection

A Priority level (Urgent/Standard) selection has been provided to indicate the severity of the job.  The operator will do an assessment and update the Job Card accordingly. The Note field is used to enter details of the Job. 

For each Job Card there is Priority level (Urgent/Standard) which needs to be flagged.  Job Card is issued by shift Supervisor/Manager which is then assigned to an operator who will do the assessment first Operator will fill in assessment detail on the Job Card  which state  parts that are needed for the breakdown and any outsource work that might be needed. This process of capturing  the assessment directly is to replace the physical/manual job cards Bumatech has. See link to sample job cards which have detail captured.   Job card Samples  

The Operations Manager and production Managers will approve the Job Card before any parts are issued from stock or RFQ processed. Approving the Job Card entails checking the Assessment report, parts required, recommendations

Only After Job Card is Approved Notification will go stores dept to action the parts required via processing a Goods Issued if its available in stock or start procurement process via RFQ.

The Job Card is the transaction to which timekeeping is done for the Artisans doing the work. The Timekeeping is recorded via production tablet or the maintenance supervisors' pc machines

Notifications

Job Card Approved Notification

This comes from the Job Card module. The Notification will go out to the Stores Department to inform that they can go ahead with either processing a Goods Issued to issue out parts required or start the procurement process via RFQ