Maintenance, Keys, Pest Control
work requests
Facilities Work Requests
Need help from MAINTENANCE?...
Submit a Facilities Maintenance Request for your residence hall spaces via Schooldude. Access Schooldude directly from your Guilford email or the link below.
Some examples of why you might do this: your desk drawer won't open, you noticed ants in your room, your sink is backed up, or your smoke detector is chirping, the room temperature is too hot or too cold.
For Facilities EMERGENCIES...
Such as water leaks, major power outages, major outages with heat or air conditioning, etc., contact Facilities directly at (336)316-2800 during regular business hours or Public Safety at (336)316-2909 at any time.
Need a new smoke detector battery after hours?
Don't stay up all night listening to the chirping and do not remove the battery and forget about it! Call Public Safety at (336)316-2909.
LAUNDRY issues?...
Laundry issues in the East Apartments should be reported through this same system however washer/dryer issues in any other common laundry room should be entered through the CSC Service Works app.
Call Facilities Operations with questions about work orders or general maintenance: (336)316-2800.
Residence Hall Keys
You will be issued a room key when you check-in for housing at the start of the Term. You are responsible for this key, using it to secure your room, and for returning it immediately upon moving out of a room (see Check-out Procedures). Duplicating College keys is strictly prohibited.
Lost your room key?...
If you have lost or misplaced your room key, contact ResEd&Housing immediately! Visit us in 101 King Hall and we can issue you a spare key until the lock can be changed. There is a fee for a lost key: in the amount of $125 for stand-alone bedrooms and $200 for apartments and suites. However do not delay reporting the lost key! Re-keying the room is for your and your roommates' safety and you would be charged the fee at check-out anyway.
Locked out?...
If you are locked out of your room, contact Public Safety at (336)316-2909. They can let you into your room; you will be subject to Public Safety's unlock policies and fees.
ITS Help Tickets
You may submit an ITS Help Ticket (Information Technology & Services) for technological needs. Examples of why you might do this: you're experiencing issues with the WiFi connectivity, you're having login issues, you need assistance with printing.
There are three ways to get assistance from ITS:
Go to https://itshelp.guilford.edu and choose "Sign in with Google." Use your Guilford email credentials to access the online system and click the "New Ticket" button at the top right to open a request.
Call the ITS Help Desk at (336)316-2020.
Visit the ITS Helpdesk on the first floor of Bauman Hall.
Custodial Services
Guilford College staff members provide housekeeping and custodial services across campus, including common areas of the residence halls. You may routinely encounter these staff members as they work in the corridors, stairwells, lounges, kitchens, and bathrooms. Please be respectful of the scope of their work which should not include cleaning up after individuals' messes.
Custodial services DOES NOT maintain common areas within Apartment suites. It is the responsibility of the residents to clean these areas regularly.
Custodial services can be contacted through the Facilities Work Request process outlined above.
Pest control
Guilford College contracts with an external vendor for campus pest control. They are on-campus weekly. However, if any areas in your residence hall need specific or immediate attention, do not hesitate to follow the Facilities Work Request process outlined above or call Facilities directly at (336)316-2800 if you believe there are any health or safety risks.