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Thanks for the patience.

I went ahead and escalated your issue. One of our supervisors will reach out to you within 24-48 hours. May I ask what would be the best number to call you back with?

ASKING TO TALK TO SOMEONE IMMEDIATELY

• I understand that you have been wanting a supervisor right this very minute, we normally set supervisor call request wherein a supervisor calls you back with in the next 24 hours. The reason why it would take that long is because it will allow them enough time to come up with the best solution for you, CUSTOMER.

I have already set up the call back appointment and have put you on the priority list here.

• I can assure you that my supervisor will call you as soon as he /she comes in. I know how your time is precious and I would also like to transfer you in an instant so that you can go ahead with your day. Please be assured that I have put your name and concerns in the priority request that this is an urgent matter.

LAST RESORT - make sure that there is an internal agreement with one of the supervisors before providing the spiel

Your concern has been escalated as top priority, one of our supervisors will call you back in the next 30 minutes to 1 hour. May I ask what would be the best number to call you back with?