Our box sizes include: Extra Small, Small, Medium and Large

• Extra Small boxes weigh 12 lbs on average

• Small and Medium boxes weigh between 15 and 20 lbs

• Large boxes weigh between 25 and 35 lbs

Depending on the size of a Good Chop order, distribution centers may split orders into multiple boxes as this is based on the amount of products requested

• Additionally, we always do our best to use our smallest box sizes to reduce as much packaging as possible; however, due to the variation of our offerings, the boxes customers receive can vary and will be specific to the customer’s order

Which products and how many products a customer selects

How much dry ice is left after transit (in the summer, we add 20 lbs of dry ice for 3 days of transit. If dry ice is fully sublimated when the box reaches the customer, then the box looses 20 lbs of weight in transit)

Depending on the transit region a customer has and the current season, some customers will not receive any ice in their box. This is normal for Good Chop and should not be reported in the ART

For example: Typically a winter season delivery that is delivered to the customer the next day (1 day transit) does not require dry ice to stay at optimal temperature. 

• During any month outside of the summer season, it is very typical for many customers with a 1 day transit or in a very cool climate, not to receive any ice/dry ice in their Good Chop delivery 

• If this occurs, do not report this in the ART. Instead, only educate the customer letting them know it is standard to receive different variations of our dry ice throughout the year including none at all depending on the season and their specific delivery transit region

I understand your confusion, and I'm more than happy to help clarify. Our boxes are shipped with different variations of our dry ice throughout the year which can include no ice depending on the season and your specific delivery region. Please know, we freeze our meat and seafood cuts at peak freshness and always pack them inside an insulated box to keep them at optimal temperature. We thoroughly test our shipping and packaging in all climates and regions while focusing on sustainability. Your cuts should arrive at or below 40 degrees and can be stored in the fridge or freezer! If you ever have any concerns when you receive the cuts, please reach out to let our team know.

If customers continue to probe more, you can also provide them with verbiage surrounding our stance on sustainability: 

I certainly understand and want to note that being mindful of waste is very important to us. In addition to our packaging being fully curbside recyclable, we also take care to prevent the overuse of materials. We use eco-friendly insulated liners year round to maintain the temperature of your cuts! Of course we're always testing our packaging throughout the year to help ensure our cuts always arrive in optimal condition for you to enjoy. We truly appreciate any feedback and will pass this to the appropriate teams. If you ever have any concerns when you receive the cuts, please don't hesitate to let us know.