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FACTOR
FACTOR
In the coming weeks, we will be offering a Hero Discount for Factor through ID.me similar to HelloFresh and Green Chef! Because our tech team is working on the website page, a test version of the direct link customers will use to sign up can be found. However, this offer is NOT available at this time.
DO NOT PROACTIVELY MENTION the Hero Discount until it has officially launched. If you receive any inquiries from customers that may have found the test page, you must educate the customer. It’s important to provide proper education to avoid any frustrating experiences.
Do not confirm a specific timeframe or date with the customer.
Do not offer to apply this as a promotion on our end (we do not have this option). If the customer wants to sign up now, they will need to sign up as normal at factor75.com (without a hero discount)
Thank you for reaching out about our Hero Discount. We're sorry for any confusion, and I'm more than happy to provide clarification on the promotion. At this time, our Hero Discount is still in the works.
Our team is in the process of testing the webpage so this is why you may have seen this offer. I will certainly pass along your feedback as we never wish for any confusion.
Of course we would love for you to receive our meals, and we recommend that you keep an eye out for our Hero Discount. This will be featured and linked at the bottom of our website once it is live. Please know, you can always visit factor75.com to view our menu prior to signing up for our service. If you have any further questions or concerns, please don't hesitate to reach out.
What is the Hero Discount Offer?
Factor offers "Hero Discounts" to eligible customer groups when verified through ID.me
New and returning customers will receive 55% off + free shipping on their first Factor box, plus on-going 15% off (discount applied for 52 weeks)
NOTE: This cannot be combined with another offer at sign up
Who is eligible for the Hero Discount Offer?
First Responders
Medical Providers (complete list of eligible medical providers that can be verified)
Nurses
Military and Veterans
How does a new customer sign up to receive the discount?
To be eligible for the discount, the customer must verify their status with ID.me and review and agree to the terms and conditions. Once verified, they will be supplied with the unique discount code they can use at sign up
Direct URL: You should not provide/offer the hero discount at this time. This section will be updated in Shelf once the offer is LIVE for customers to use
NOTE: This CANNOT be done by Customer Care, the customer must complete the process as directed in the above link
What happens if the customer is not verified by ID.me?
If a customer is not verified by ID.me, then they are not eligible to receive the Hero Discount
If the customer has an issue getting a code, they should reach out to ID.me directly by emailing help@id.me
Can the Hero Discount be combined with other offers?
No. This discount cannot be combined with any other promotions
What should I do if an existing customer is requesting the Hero Discount?
If an existing customer wants to sign up for the discount, kindly explain that the offer is currently for new and returning customers and that they are not eligible for the discount
Do not offer compensation or another promotional code
GREEN CHEF
GREEN CHEF
Thanks for reaching out to us regarding our Hero Discount Offer. This discount is only available to :
First Responders
Medical Providers
Nurses
Teachers
Military and Veterans
To be eligible for the discount, you must verify your status with ID.me and review and agree to the terms and conditions.
Once you are verified verified, you will be supplied with the unique discount code that you can use at sign up.
I understand that you are having issues with getting a verification from ID.me, as much as I wanted for you to have the discount, sadly, I do not have the option to manually add the Hero Discount to your account.
ID.me is an online identity verification for government agencies, healthcare, financial services, and ecommerce which we partnered with to be eligible with the discount. If you still get errors after trying a few times, we highly advise for you to reach out to ID.me directly by emailing help@id.me
If a customer is not verified by ID.me, then they are not eligible to receive the Hero Discount
What is the Hero Discount Offer?
Green Chef offers "Hero Discounts" to eligible customer groups when verified through ID.me
New (or returning) customers will receive 65% off + free shipping on their first Green Chef box, plus on-going 15% off (discount applied for 52 weeks)
NOTE: "Returning customers" are canceled customers who have reactivated their subscriptions. These customers can reactivate their account with the hero discount offer (if eligible)
Who is eligible for the Hero Discount Offer?
First Responders
Medical Providers (complete list of eligible medical providers that can be verified)
Nurses
Teachers
Military and Veterans
How does a new customer sign up to receive the discount?
To be eligible for the discount, the customer must verify their status with ID.me and review and agree to the terms and conditions. Once verified, they will be supplied with the unique discount code they can use at sign up
Direct URL: https://www.greenchef.com/pages/group-discounts
NOTE: This CANNOT be done by Customer Care, the customer must complete the process as directed in the above link
What happens if the customer is not verified by ID.me?
If a customer is not verified by ID.me, then they are not eligible to receive the Hero Discount
If the customer has an issue getting a code, they should reach out to ID.me directly by emailing help@id.me
Can the Hero Discount be combined with other offers?
No. This discount cannot be combined with any other promotions
What should I do if an existing customer is requesting the Hero Discount?
This offer is NOT available for active customers. If an existing customer wants to sign up for the discount, kindly explain that the offer is only for currently for new and returning customers and that they are not eligible for the discount
Do not offer compensation or another promotional code
NOTE: "Returning customers" are canceled customers who have reactivated their subscriptions. These customers can reactivate their account with the hero discount offer (if eligible)
REFERENCE :
Factor Hero Discount | F_
https://hellofresh.shelf.io/read/ca8d2f40-50da-4d30-8d06-d3a90fbd083e?view=gem-page&trigger=title&searchEventId=01HE288ZQ3K9QG0VJG02WB2FP4&source=shelf&component=auto-suggest
Green Chef Hero Discount | GC
https://hellofresh.shelf.io/read/1c5f5473-f170-425a-ae43-b63c99c01f86?view=gem-page&trigger=title&searchEventId=01HE288ZQ3K9QG0VJG02WB2FP4&source=shelf&component=auto-suggest
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