Grain bowls and Salad toppers Overview

Our Lunch To-Go add on menu category (launching menu week 26) features grain bowls and salad toppers! Both add ons:

• Come ready to eat and are designed to be enjoyed cold, for customers on the go. No need to heat!

• Are packed with protein as they feature sliced, grilled chicken

• May have varying recipe titles and ingredients as we continue to increase our variety

Always refer to What's on the Menu for the most up to date offerings and pricing

Specific to salad toppers:

• Our salad toppers contain fully prepared, delicious ingredients needed to create a chef-made salad, all customers have to do is add their own lettuce

• Depending on the topper, a specific type of lettuce will be recommended; however, customers are able to pair the topper with any lettuce of their choice!

• If you receive any inquiries surrounding a customer confused or claiming they are "missing lettuce":

Do not provide any compensation or report this in the ART

Only educate the customer: 

Thank you for reaching out! I understand the confusion, and I'm more than happy to clarify. Our salad topper add on does not include lettuce because it is only toppers. Each one contains fully prepared, delicious ingredients needed to create a chef-made salad. To complete your salad, all you need to do is add our topper to your preferred lettuce! For your convenience, we always include these instructions, a recommended type of lettuce based on the, a full product description, and an ingredient list on our menu which can be seen by clicking on the item you wish to view.

For any additional pushback:

Thank you for your valuable feedback! We're working to expand our offerings as we continue to grow and will certainly share this recommendation with the appropriate team.

Keto Dark Chocolate Fudge Brownies

Our newest creation, Keto Dark Chocolate Fudge Brownies as an add on are available on rotation. Due to how this specific add on is packaged, we want to make you aware of potential issues that can occur during transit and provide direction on how to assist customers. 

What are the details of this add on?

• Keto Dark Chocolate Fudge Brownies will:

  • Be available as an add on during menu weeks 48-50

  • Include 6 individually wrapped brownies in one meal tray for $17.99 

  • Feature important details on the meal sleeve as normal, clarifying the enjoy by date and that the should only be stored in the refrigerator 

What are the potential issues and how should I assist customers?

• Because the brownies are individually packaged, one or more of the brownies could arrive to the customer broken

• If customers reach out with this specific complaint, follow the procedure below: 

Step 1: Express empathy and ask any necessary probing questions

• • • For example: Thank you so much for reaching out regarding this. I’m so sorry to hear your Keto Fudge Brownies arrived broken. This is certainly never the experience we want for you. I understand there are 6 within the box. To clarify, how many of the brownies arrived this way? I’m asking because I will be submitting your detailed feedback surrounding how they arrived to the appropriate team.

Step 2: Reassure the customer that their add on can still be enjoyed and provide a $5 credit for the inconvenience

• • • For example: Please know, even without external box damage, issues can occur due to a rougher transit. As long as the packaging remains intact and your order arrives in the safe temperature range of 41 degrees or lower, you can still enjoy the separate pieces of your brownie add on as desired. However, we always wish for you to have a flawless experience including with delivery. For any inconvenience, I’ve gladly placed a $5 credit on your account that will apply to your next full priced order on [insert specific date]. I have submitted a detailed report of this situation and want to assure you we’re working with our carriers to help alleviate any potential issues.

      • If the customer as a recurring discount, you can offer the $5 as a refund

  • Step 3: If the customer is satisfied with the $5 credit, offer additional assistance and wrap up the interaction as normal

  • Step 4: If the customer pushes back for more compensation, you may only honor a full refund when: 

    • More than 1 of the 6 brownies were impacted or they are unable to eat the entire add on due to an additional issue.

Wellness Shots

Description

• Flavors: Live Greens, Turmeric Spice, Cayenne Cleanse and Variety Pack! 

Packed with vitamins, minerals and antioxidants

• You can take them whenever you want during the day to get a boost of nutrients. There is no recommendation for time of day. You will receive the benefits no matter what time of day you take it 

They are not a “cleanse,” just simple a boost of nutrients

• Drink like a juice, no need to dilute with water

Expiration Best Practices

• Keep refrigerated

Unopened - typically good for 7-10 days upon arrival, but will have a specific expiration date listed on the container

Opened - typically good for three days

Freezing

• For optimal taste we recommend storing in the refrigerator until the use by date

• It is not recommended to freeze as this may cause the container to crack or leak

Other

Not designed to be keto-friendly, but the Live Greens or Cayenne Cleanse could fit into a keto diet depending on overall carbohydrates intake per day

Cold Pressed Juices (CPJ)

Description

• Flavors: Apple Kale Wheatgrass, Pineapple Turmeric Basil, Apple Beet Ginger, Carrot Orange Ginger

• Designed to be a boost of micronutrients. They are not meant to be a meal replacement 

• It contains sugar that is naturally occurring in the fruits and vegetables, but there is no added sugar

• CPJ is not keto-friendly

Expiration Best Practices:

• Keep refrigerated

Typically good for 7-10 days upon arrival, but will have a specific expiration date listed on the container

Freezing

• We do not recommend freezing

Various Keto Desserts

Keto Cookies: 

Description

• Keto-Friendly & Vegetarian  

• Snickerdoodle: Made with cinnamon, almonds, butter, coconut flour, and sweetened with a satisfying zero-calorie monk fruit erythritol blend.

Snickerdoodle: 18g carb – 6g fiber – 8g sugar alcohol – 3g allulose = 1g net carb

• Chocolate Chip: made with almonds, coconut flour, butter, and a monk fruit erythritol blend

Chocolate Chip: 19g carb – 5g fiber – 7g sugar alcohol – 5g allulose = 2g net carb.

Heating Instructions 

No need to heat. Just grab and eat

Variations: CHEESECAKES, TRUFFLES, BROWNIES, COFFEE CAKE,  MACAROONS, & CINNAMON ROLL FAT BOMB, etc.

Description (Variations listed above)

• Truffle flavors vary depending on seasonality!

• Cheesecake flavors vary depending on seasonality! 

These desserts are keto-friendly due to their high fat and low carbohydrate content

Contain monk fruit sweetener with erythritol as a zero calorie sweetener

Expiration Best Practices:

• Keep refrigerated

Unopened: Typically good for 7 days upon arrival 

Opened: Recommend consuming within 3 days, but can be consumed up to 5 days after opening

Other

• Calculating net carbs of our keto-friendly desserts

Total carbohydrates (in grams) minus dietary fiber (in grams) and sugar alcohol (in grams)

For example: 20 grams of total carbohydrates, 15 grams of sugar alcohol, and 2 grams of dietary fiber would = 3 net carbohydrates

Freezing

• We do not recommend freezing

Proteins

Description

• Great to add onto plant-based and vegetarian meals for more protein!

• Be sure to view What's On the Menu for the current protein add ons available by week!

Freezing

• We do not recommend freezing

Packs

Variations: Picnic Pack & Power Pack

Description

• Great for on-the-go 

• Picnic Pack & Keto Picnic Pack

Meant to be consumed cold as a meal, but can also be split into a snack

• Protein Power Pack 

Includes figs and apricots as a carb source

• Keto Power Pack

Uses more nuts instead of figs and apricots

7 grams net carbohydrates

Expiration Best Practices

• Keep refrigerated - do not microwave

• Good for 7 days from the date of arrival

Freezing

• We do not recommend freezing

Energy Bites

Description

• Sweet treat made from wholesome ingredients 

• Flavors: Brownie, Salted Peanut, & Oatmeal Raisin

• Not keto-friendly because of the naturally occurring sugars

• 1 serving is 2 bites

• Expiration Best Practices

• Keep refrigerated and do not bake

• Good for several days in the refrigerator. Each container will have a specific best by date

Freezing

• We do not recommend freezing

Peanut Butter Bites

Description

• Sweet treat made from wholesome ingredients:

Oats, peanut butter, and dates!

• 2 Flavors:

Chocolate

Oatmeal Raisin 

• Calorie Smart and Vegan

Not keto-friendly because of the naturally occurring sugars)

• 12 bites total per order (6 packages with 2 bites each)

1 serving is 2 bites

Expiration Best Practices

• Do not refrigerate and do not bake

• The average shelf life is around 18 months, but each package will have a specific best by date

Freezing

We do not recommend freezing

Plant-based Bars

Description

• Dairy-Free, Plant-Based, & Vegetarian

• Apple Cinnamon: Made with Kale, Apples, Almond Butter, Gluten-Free Oats, Pumpkin Seeds, and lightly sweetened with Coconut Sugar

• Peanut Butter Cookie: Made with Butternut Squash, Peanut Butter, Gluten-Free Oats, Pumpkin Seeds, and lightly sweetened with Coconut Sugar

Expiration Best Practices

• Keep refrigerated

• Each will have a specific best by date

Freezing

• We do not recommend freezing

Original Biltong, Air-Dried Beef & Chile Lime Biltong, Air-Dried Beef

Description

• Original Biltong: Premium cuts of beef are dry-rubbed with black and white pepper, garlic powder, and hints of coriander, clove, and nutmeg. They’re air-dried for two weeks and then very thinly sliced for a super-tender bite. Zero sugar, zero carbs, zero additives, MSG, or preservatives

• Chile Lime Biltong: Premium cuts of beef are dry-rubbed with chiles, lime, black and white pepper, garlic powder, and hints of coriander, clove, and nutmeg. They’re air-dried for two weeks and then very thinly sliced for a super-tender bite. Zero sugar, zero carbs, zero additives, MSG, or preservatives

Heating Instructions

• No need to heat! Just grab and eat

Expiration:

• The best by date varies and is visible on the packaging 

Rotating Breakfast Options & Specials

Breakfast Options

Description

• Gingerbread Spiced Pancakes

• Keto Chorizo Egg Skillet & Turnip Hash

• Pancakes & Sausage

• Red Velvet Pancakes

• Apple-Raisin Overnight Oats

• Chorizo & Chive Scrambled Eggs

• Caramel Pecan Pancakes

• Potato, Bacon & Egg Breakfast Skillet

• Orange Pancakes

• Honey Yogurt Pancakes

• Breakfast Tostada Bake

• Apple Cinnamon Pancakes

• Blueberry Pancakes

• Chorizo & Chive Scrambled Eggs

Various Specials

Description

• Keto Shake Bundle - Vanilla Cake

• Breakfast Bundle

• Keto Shake Bundle - Chocolate Brownie

• Keto Shake Bundle - Variety Pack

• Plant-Based Bars - Variety Pack Bundle

• Protein Bundle - 1 Pan-Seared Salmon & 1 Herb-Roasted Chicken

• Protein Bundle - 1 Herb-Roasted Chicken Breast & Herb and Black Pepper Pork Chop

• Biltong, Air-Dried Beef - Variety Bundle

• Choose an emoji icon to provide speci