Grain bowls and Salad toppers Overview
Our Lunch To-Go add on menu category (launching menu week 26) features grain bowls and salad toppers! Both add ons:
Come ready to eat and are designed to be enjoyed cold, for customers on the go. No need to heat!
Are packed with protein as they feature sliced, grilled chicken
May have varying recipe titles and ingredients as we continue to increase our variety
Always refer to What's on the Menu for the most up to date offerings and pricing
Specific to salad toppers:
Our salad toppers contain fully prepared, delicious ingredients needed to create a chef-made salad, all customers have to do is add their own lettuce
Depending on the topper, a specific type of lettuce will be recommended; however, customers are able to pair the topper with any lettuce of their choice!
If you receive any inquiries surrounding a customer confused or claiming they are "missing lettuce":
Do not provide any compensation or report this in the ART
Only educate the customer:
Thank you for reaching out! I understand the confusion, and I'm more than happy to clarify. Our salad topper add on does not include lettuce because it is only toppers. Each one contains fully prepared, delicious ingredients needed to create a chef-made salad. To complete your salad, all you need to do is add our topper to your preferred lettuce! For your convenience, we always include these instructions, a recommended type of lettuce based on the, a full product description, and an ingredient list on our menu which can be seen by clicking on the item you wish to view.
For any additional pushback:
Thank you for your valuable feedback! We're working to expand our offerings as we continue to grow and will certainly share this recommendation with the appropriate team.
Keto Dark Chocolate Fudge Brownies
Our newest creation, Keto Dark Chocolate Fudge Brownies as an add on are available on rotation. Due to how this specific add on is packaged, we want to make you aware of potential issues that can occur during transit and provide direction on how to assist customers.
What are the details of this add on?
Keto Dark Chocolate Fudge Brownies will:
Be available as an add on during menu weeks 48-50
Include 6 individually wrapped brownies in one meal tray for $17.99
Feature important details on the meal sleeve as normal, clarifying the enjoy by date and that the should only be stored in the refrigerator
What are the potential issues and how should I assist customers?
Because the brownies are individually packaged, one or more of the brownies could arrive to the customer broken
If customers reach out with this specific complaint, follow the procedure below:
Step 1: Express empathy and ask any necessary probing questions
For example: Thank you so much for reaching out regarding this. I’m so sorry to hear your Keto Fudge Brownies arrived broken. This is certainly never the experience we want for you. I understand there are 6 within the box. To clarify, how many of the brownies arrived this way? I’m asking because I will be submitting your detailed feedback surrounding how they arrived to the appropriate team.
Step 2: Reassure the customer that their add on can still be enjoyed and provide a $5 credit for the inconvenience
For example: Please know, even without external box damage, issues can occur due to a rougher transit. As long as the packaging remains intact and your order arrives in the safe temperature range of 41 degrees or lower, you can still enjoy the separate pieces of your brownie add on as desired. However, we always wish for you to have a flawless experience including with delivery. For any inconvenience, I’ve gladly placed a $5 credit on your account that will apply to your next full priced order on [insert specific date]. I have submitted a detailed report of this situation and want to assure you we’re working with our carriers to help alleviate any potential issues.
If the customer as a recurring discount, you can offer the $5 as a refund
Step 3: If the customer is satisfied with the $5 credit, offer additional assistance and wrap up the interaction as normal
Step 4: If the customer pushes back for more compensation, you may only honor a full refund when:
More than 1 of the 6 brownies were impacted or they are unable to eat the entire add on due to an additional issue.
Shakes
Description
Flavors: Chocolate Brownie, Vanilla Cake, and Variety Pack! (Bundles are available depending on the week)
These are designed to be a boost of nutrients and protein. They are not meant to be a meal replacement shake
Keto-friendly, plant-based shakes (made with plant-based protein blend)
2 grams of net carbs and no added sugar
Sweetened with monk fruit extract and stevia as natural, zero calorie sweeteners
Expiration Best Practices
Keep refrigerated
If Unopened - typically good for several weeks
If Opened - typically good for three days
Always refer to the use by date listed on the product for the exact expiration date as it varies by batch
Other
Each container is 1 serving and comes in a pack of 6
The shakes do not have the option to be ordered individually
Freezing
We do not recommend freezing
Soups & Bone Broths
Description (All items are not available as selections)
Soup Flavors: Tomato Basil, Broccoli Power Greens, Pumpkin Bisque, Corn Elote, Chipotle Black Bean, Red Pepper Bisque Soup, and Spicy Butternut Squash
Broth Flavors: Chicken Bone Broth and Beef Bone Broth
These flavors rotate on the website depending on seasonality and customer ratings
Expiration Best Practices
Keep refrigerated
Unopened - typically good for several weeks
Opened - typically good for three days
Refer to the use by date listed on the product for the exact expiration date as it varies by batch
Freezing
For optimal taste we recommend storing in the refrigerator until the use by date
It is not recommended to freeze as this may cause the container to crack or leak
Other
Our soups and broths contain a natural preservative called nisin, which inhibits bacterial growth and extends the shelf life
We recommend consuming our soups as a side dish to a meal or as a light meal or snack by themselves
Not designed to be keto-friendly
Wellness Shots
Description
Flavors: Live Greens, Turmeric Spice, Cayenne Cleanse and Variety Pack!
Packed with vitamins, minerals and antioxidants
You can take them whenever you want during the day to get a boost of nutrients. There is no recommendation for time of day. You will receive the benefits no matter what time of day you take it
They are not a “cleanse,” just simple a boost of nutrients
Drink like a juice, no need to dilute with water
Expiration Best Practices
Keep refrigerated
Unopened - typically good for 7-10 days upon arrival, but will have a specific expiration date listed on the container
Opened - typically good for three days
Freezing
For optimal taste we recommend storing in the refrigerator until the use by date
It is not recommended to freeze as this may cause the container to crack or leak
Other
Not designed to be keto-friendly, but the Live Greens or Cayenne Cleanse could fit into a keto diet depending on overall carbohydrates intake per day
Cold Pressed Juices (CPJ)
Description
Flavors: Apple Kale Wheatgrass, Pineapple Turmeric Basil, Apple Beet Ginger, Carrot Orange Ginger
Designed to be a boost of micronutrients. They are not meant to be a meal replacement
It contains sugar that is naturally occurring in the fruits and vegetables, but there is no added sugar
CPJ is not keto-friendly
Expiration Best Practices:
Keep refrigerated
Typically good for 7-10 days upon arrival, but will have a specific expiration date listed on the container
Freezing
We do not recommend freezing
Smoothies
Frozen smoothies:
Review Factor Ready To Blend Smoothies FAQ (Shipped Using Dry Ice) | F_
Juiced (Non-Frozen) smoothies
Description
Flavors: Strawberry Banana, Tropical Fruit, and Variety Pack.
Dairy-Free & Plant Based. Contains fresh fruits and plant-based protein
Not designed as a meal replacement but can be used as a snack
Each container is 1 serving and comes in a pack of 6.
Not Keto-Friendly because of the naturally occurring sugar in the fruits, but does NOT have added sugar
Expiration Date
Keep refrigerated
Unopened - typically good for several weeks
Opened - typically good for three days
Always refer to the use by date listed on the product for the exact expiration date as it varies by batch
Freezing
We do not recommend freezing
Various Keto Desserts
Keto Cookies:
Description
Keto-Friendly & Vegetarian
Snickerdoodle: Made with cinnamon, almonds, butter, coconut flour, and sweetened with a satisfying zero-calorie monk fruit erythritol blend.
Snickerdoodle: 18g carb – 6g fiber – 8g sugar alcohol – 3g allulose = 1g net carb
Chocolate Chip: made with almonds, coconut flour, butter, and a monk fruit erythritol blend
Chocolate Chip: 19g carb – 5g fiber – 7g sugar alcohol – 5g allulose = 2g net carb.
Heating Instructions
No need to heat. Just grab and eat
Variations: CHEESECAKES, TRUFFLES, BROWNIES, COFFEE CAKE, MACAROONS, & CINNAMON ROLL FAT BOMB, etc.
Description (Variations listed above)
Truffle flavors vary depending on seasonality!
Cheesecake flavors vary depending on seasonality!
These desserts are keto-friendly due to their high fat and low carbohydrate content
Contain monk fruit sweetener with erythritol as a zero calorie sweetener
Expiration Best Practices:
Keep refrigerated
Unopened: Typically good for 7 days upon arrival
Opened: Recommend consuming within 3 days, but can be consumed up to 5 days after opening
Other
Calculating net carbs of our keto-friendly desserts
Total carbohydrates (in grams) minus dietary fiber (in grams) and sugar alcohol (in grams)
For example: 20 grams of total carbohydrates, 15 grams of sugar alcohol, and 2 grams of dietary fiber would = 3 net carbohydrates
Freezing
We do not recommend freezing
Proteins
Description
Great to add onto plant-based and vegetarian meals for more protein!
Be sure to view What's On the Menu for the current protein add ons available by week!
Freezing
We do not recommend freezing
Packs
Variations: Picnic Pack & Power Pack
Description
Great for on-the-go
Picnic Pack & Keto Picnic Pack
Meant to be consumed cold as a meal, but can also be split into a snack
Protein Power Pack
Includes figs and apricots as a carb source
Keto Power Pack
Uses more nuts instead of figs and apricots
7 grams net carbohydrates
Expiration Best Practices
Keep refrigerated - do not microwave
Good for 7 days from the date of arrival
Freezing
We do not recommend freezing
Energy Bites
Description
Sweet treat made from wholesome ingredients
Flavors: Brownie, Salted Peanut, & Oatmeal Raisin
Not keto-friendly because of the naturally occurring sugars
1 serving is 2 bites
Expiration Best Practices
Keep refrigerated and do not bake
Good for several days in the refrigerator. Each container will have a specific best by date
Freezing
We do not recommend freezing
Peanut Butter Bites
Description
Sweet treat made from wholesome ingredients:
Oats, peanut butter, and dates!
2 Flavors:
Chocolate
Oatmeal Raisin
Calorie Smart and Vegan
Not keto-friendly because of the naturally occurring sugars)
12 bites total per order (6 packages with 2 bites each)
1 serving is 2 bites
Expiration Best Practices
Do not refrigerate and do not bake
The average shelf life is around 18 months, but each package will have a specific best by date
Freezing
We do not recommend freezing
Granola & Crumbles
GRAIN-FREE HONEY GRANOLA
Description
Made with walnuts, pecans, almonds, and cashews + pumpkin and sunflower seeds
Dairy-Free, Plant-based & Vegetarian!
1 serving is around ⅓ Cup
Expiration Best Practices:
Keep refrigerated
Good for several days in the refrigerator. Each container will have a specific best by date
Freezing
We do not recommend freezing
CRUMBLES
Description
Blueberry Vanilla Oat Crumble: Made with blueberries, apples, oats, almond flour, walnuts, maple syrup and coconut
Apple Pecan Oat Crumble: Made with apples, oats, almond flour, pecans, maple syrup and coconut!
Vegetarian
1 serving is ¼ Tray
Expiration Best Practices
Keep refrigerated
Good for several days in the refrigerator. Each container will have a specific best by date
Freezing
We do not recommend freezing
Cooking Instructions:
MICROWAVE: 1. Remove meal sleeve and pierce clear plastic film. 2. Microwave crumble on HIGH for 1 minute. If needed, heat an additional 30 seconds or until desired temperature is reached. 3. Carefully remove and let stand for 2 minutes. 4. Remove film, scoop onto plate and enjoy!
OVEN: 1. Preheat oven to 375°F. 2. Remove meal sleeve and clear plastic film. 3. Place tray on an oven safe baking sheet, position in the center of the oven and heat for 5 minutes. 4. Check temperature. If needed, heat an additional 2 minutes or until desired temperature is reached. 5. Carefully remove crumble, scoop onto plate and enjoy!
Plant-based Bars
Description
Dairy-Free, Plant-Based, & Vegetarian
Apple Cinnamon: Made with Kale, Apples, Almond Butter, Gluten-Free Oats, Pumpkin Seeds, and lightly sweetened with Coconut Sugar
Peanut Butter Cookie: Made with Butternut Squash, Peanut Butter, Gluten-Free Oats, Pumpkin Seeds, and lightly sweetened with Coconut Sugar
Expiration Best Practices
Keep refrigerated
Each will have a specific best by date
Freezing
We do not recommend freezing
Sides
Description (Offering Variations)
Keto Cauliflower "Stuffing" & Parmesan-Buttered Broccoli
Roasted Carrots & Parmesan Broccoli
Sweet Pea Risotto and Roasted Brussels Sprouts
Keto Gouda Cauliflower Girts & Green Bean "Casserole"
Keto Celery Root-Parm Mash & Garlic Green Beans
Poblano Cauliflower Mash & Cheesy Zucchini
Expiration Best Practices
Keep refrigerated
Each will have a specific best by date
Freezing
We do not recommend freezing
Heating Instructions
Heating instructions for each side will be shown on the package they receive
Breakfast Pancakes
Description
Flavors will rotate depending on customer ratings and season!
Expiration Best Practices
Keep refrigerated
Typically good for 7 days upon arrival
Heating Instructions
MICROWAVE: 1. Remove meal sleeve and pierce clear plastic film over pancakes. 2. Peel back clear plastic film slightly to remove the cup of apple compote. 3. Microwave meal on HIGH for 45 to 50 seconds. 4. If sausage is not heated, remove pancakes and heat for an additional 30 seconds. 5. Carefully remove film, plate meal and enjoy
OVEN: 1. Preheat oven to 375°F. 2. Remove meal sleeve and clear plastic film. Set aside cup of apple compote. 3. Place butter on pancakes. 4. Place tray on an oven safe baking sheet, position in the center of the oven and heat for 5 minutes. 5. Check the temperature. If needed, heat for an additional 2 minutes or until desired temperature is reached. 6. Carefully remove meal, plate and enjoy
Original Biltong, Air-Dried Beef & Chile Lime Biltong, Air-Dried Beef
Description
Original Biltong: Premium cuts of beef are dry-rubbed with black and white pepper, garlic powder, and hints of coriander, clove, and nutmeg. They’re air-dried for two weeks and then very thinly sliced for a super-tender bite. Zero sugar, zero carbs, zero additives, MSG, or preservatives
Chile Lime Biltong: Premium cuts of beef are dry-rubbed with chiles, lime, black and white pepper, garlic powder, and hints of coriander, clove, and nutmeg. They’re air-dried for two weeks and then very thinly sliced for a super-tender bite. Zero sugar, zero carbs, zero additives, MSG, or preservatives
Heating Instructions
No need to heat! Just grab and eat
Expiration:
The best by date varies and is visible on the packaging
Rotating Breakfast Options & Specials
Breakfast Options
Description
Gingerbread Spiced Pancakes
Keto Chorizo Egg Skillet & Turnip Hash
Pancakes & Sausage
Red Velvet Pancakes
Apple-Raisin Overnight Oats
Chorizo & Chive Scrambled Eggs
Caramel Pecan Pancakes
Potato, Bacon & Egg Breakfast Skillet
Orange Pancakes
Honey Yogurt Pancakes
Breakfast Tostada Bake
Apple Cinnamon Pancakes
Blueberry Pancakes
Chorizo & Chive Scrambled Eggs
Various Specials
Description
Keto Shake Bundle - Vanilla Cake
Breakfast Bundle
Keto Shake Bundle - Chocolate Brownie
Keto Shake Bundle - Variety Pack
Plant-Based Bars - Variety Pack Bundle
Protein Bundle - 1 Pan-Seared Salmon & 1 Herb-Roasted Chicken
Protein Bundle - 1 Herb-Roasted Chicken Breast & Herb and Black Pepper Pork Chop
Biltong, Air-Dried Beef - Variety Bundle
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REFERENCE :
Factor Add Ons (Nutrition) | F_
https://hellofresh.shelf.io/read/dfa43f60-3348-402e-8762-d3609c325bf8?view=snippet-view&trigger=title&searchEventId=01HE7GE9GYAA4N1SN1K2TV019B&source=shelf