Hello CUSTOMER,

Thank you for reaching out to HelloFresh.

I am really sorry about the ISSUE. This is certainly not the experience we want our valued customers, like you, to experience. My goal is to always provide you with the best customer service experience, which is why I am glad to make this right for you.

MULTIPLE BOXES

By the way, we would like to thank you for the COUNT boxes you have so far. We really appreciate the support.

FIRST BOX

We would like to thank you for looking into a subscription with us. Your support is greatly appreciated. I can see that this is your first box with us. Please know that we never intend for this to happen.

CUSTOMER ATTACHED A PICTURE

We realize what a huge inconvenience this is and we hope you'll accept our deepest apologies. We also appreciate the picture you sent. I've gone ahead and forwarded your feedback to our kitchen for further investigation to make sure that the incident is avoided.

NO PICTURE ATTACHED

We realize what a huge inconvenience this is and we hope you'll accept our deepest apologies. I've gone ahead and forwarded your feedback to our kitchen for further investigation to make sure that the incident is avoided.

FULL MEAL CREDIT

I wish I could replace the MEAL but, since we utilize local suppliers in the area we are not able to get these out to you this week. To address this issue, let me add a full meal credit to your account in the amount of $AMOUNT and this credit will automatically go towards your next full-priced box delivery on DATE. You are able to view this credit by going to Account Settings in your app then Account Info.

FULL MEAL REFUND

I wish I could replace the MEAL myself but, since we utilize local suppliers in the area we are not able to get these out to you this week. To address this issue, let me add a full meal refund to your account in the amount of 

Refunds will be reflected back to the card on file within 5-10 business days, excluding holidays, from today.

Feel free to explore our website at https://www.hellofresh.com/ to help you get more details with regard to your subscription. I also would like to make you aware of our awesome FAQ page at https://www.hellofresh.com/about/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at 646-846-3663 or initiate a chat with us again at https://www.hellofresh.com/contact-us, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hello CUSTOMER,

Thank you for reaching out to Factor.

I am truly sorry to hear that you have decided to part ways with us. We certainly wish things would have turned out better. My goal is to always provide you with the best customer service experience, which is why I am glad to assist you today.

By the way, we would like to thank you for the COUNT boxes you have so far. We really appreciate the support.

I would like to share that aside from canceling, you have the option to pause your subscription, change the frequency of your deliveries from weekly to bi-weekly or monthly, or change the size of your plan. As requested, I went ahead and canceled your subscription and as well as any future boxes for you. 

(NO UPCOMING DELIVERY) Your final box was delivered on DATE. You will receive an email confirmation of this cancellation within 24 hours.

(UPCOMING DELIVERY) Your final box will be delivered on DATE. You will receive an email confirmation of this cancellation within 24 hours.

CUSTOMER, if you ever decide to have fun cooking with us again (and we hope you do, you can simply follow the steps below to reactivate the account:

Desktop: 

Once you have logged in to your account at www.factor75.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top right of the screen

Mobile:

Once you have logged in to your account at www.factor75.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top of the screen.

App: 

Step 1: Open the Factor app and select 'Review & Reactivate My Account' at the bottom of the screen

Step 2: Confirm or update your meal preferences, plan size, delivery address and payment method and then select 'Reactivate My Account' to see confirmation that the subscription has been successfully reactivated.

Feel free to explore our website at https://go.factor75.com/ to help you get more details with regard to your subscription. I also would like to make you aware of our awesome FAQ page at https://go.factor75.com/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at 888-573-5727 or initiate a chat with us again at https://www.factor75.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hello CUSTOMER,

Thank you for reaching out to Green Chef.

I am truly sorry to hear that you have decided to part ways with us. We certainly wish things would have turned out better. No worries, let me help you.

By the way, we would like to thank you for the COUNT boxes you have so far. We really appreciate the support.

I would like to share that aside from canceling, you have the option to pause your subscription, change the frequency of your deliveries from weekly to bi-weekly or monthly, or change the size of your plan. As requested, I went ahead and canceled your subscription and as well as any future boxes for you.

(NO UPCOMING DELIVERY) Your final box was delivered on DATE. You will receive an email confirmation of this cancellation within 24 hours.

(UPCOMING DELIVERY) Your final box will be delivered on DATE. You will receive an email confirmation of this cancellation within 24 hours.

CUSTOMER, if you ever decide to have fun cooking with us again (and we hope you do, you can simply follow the steps below to reactivate the account:

Desktop: 

Once you have logged in to your account at chef.greenchef.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top right of the screen.

Mobile:

Once you have logged in to your account at chef.greenchef.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top of the screen.

App: 

Step 1: Open the Green Chef app and select 'Review & Reactivate My Account' at the bottom of the screen

Step 2: Confirm or update your meal preferences, plan size, delivery address, delivery date and payment method and then select 'Reactivate My Account'  to see confirmation that the subscription has been successfully reactivated.

Feel free to explore our website at https://www.greenchef.com/ to help you get more details with regard to your subscription. I also would like to make you aware of our awesome FAQ page at https://www.greenchef.com/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at 888-236-7295 or initiate a chat with us again at https://www.greenchef.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hello CUSTOMER,

Thank you for reaching out to Factor.

I am bummed to hear that you want to cancel your Factor account. My goal is to always provide you with the best customer service experience, which is why I am glad to assist you today. I am saddened by your choice to cancel our partnership in the kitchen. But we would still like to thank you for the privilege of being part of your kitchen.

I would like to share that aside from canceling, you have the option to pause your subscription, change the frequency of your deliveries from weekly to bi-weekly or monthly, or change the size of your plan. 

I tried to look for your account using :

NAME/EMAIL/PHONE NUMBER

sadly, I was unable to pull up any information.

For us to take action with your concern, I would like to ask for additional information.

Full name : 

Customer ID (if available) : 

Phone # : 

Order # or Payment confirmation # : 

Delivery address : 

Other email addresses : 

I understand that this will take extra of your time but we would love to help address this issue. Your patience and understanding is greatly appreciated on this matter.

You can turn off your subscription at any time. Please note, we are not able to modify or cancel an order that has already been processed. Orders are processed immediately after our weekly cutoff, which is always 11:59 pm CT on Wednesday for delivery the following week.

For your reference, here are the steps on how to cancel your account/subscription :

Desktop: 

Step 1: Once you have logged in to your account at www.factor75.com, click on the person icon at the top right of the screen and then click 'Settings'

Step 2: From the Plan Settings page, scroll down to the 'Status' section and click 'Deactivate my plan'.

Step 3: Click 'Cancel Anyway' to continue

Step 4: Choose a description that best fits your reason for cancelling the subscription and click 'Deactivate now'

Step 5: Enter a comment detailing any additional feedback or information and select 'Deactivate my plan'.

Mobile:

Step 1: Once you have logged in to your account at www.factor75.com, select the 3 horizontal lines at the top right of the screen.

Step 2: Select 'Settings' from the dropdown menu.

Step 3: From the 'Plan Settings' menu, scroll down to the 'Status' section and select 'Deactivate my plan'.

Step 4: Select 'Cancel anyway' to continue.

Step 5: Choose a description that best fits your reason for cancelling the subscription and select 'Deactivate now'.

Step 6: Enter a comment detailing any additional feedback or information and select 'Deactivate my plan'.

App: (Feature not available)

Feel free to explore our website at https://go.factor75.com/ to help you get more details with regard to your subscription. I also would like to make you aware of our awesome FAQ page at https://go.factor75.com/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at 888-573-5727 or initiate a chat with us again at https://www.factor75.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hello CUSTOMER,

Thank you for reaching out to Green Chef.

I am bummed to hear that you want to cancel your Green Chef account. My goal is to always provide you with the best customer service experience, which is why I am glad to assist you today. I am saddened by your choice to cancel our partnership in the kitchen. But we would still like to thank you for the privilege of being part of your kitchen

I would like to share that aside from canceling, you have the option to pause your subscription, change the frequency of your deliveries from weekly to bi-weekly or monthly, or change the size of your plan. 

I tried to look for your account using :

NAME/EMAIL/PHONE NUMBER

sadly, I was unable to pull up any information.

For us to take action with your concern, I would like to ask for additional information.

Full name : 

Customer ID (if available) : 

Phone # : 

Order # or Payment confirmation # : 

Delivery address : 

Other email addresses : 

I understand that this will take extra of your time but we would love to help address this issue. Your patience and understanding is greatly appreciated on this matter.

You can turn off your subscription at any time. Just would like to share our cutoff/deadline that you may make changes one week or 5 days by 11:59 PM PST prior to your scheduled delivery day.

For your reference, here are the steps on how to cancel your account/subscription :

Desktop: 

Step 1: Once you have logged in to your account at chef.chef.greenchef.com, click on the person icon at the top right of the screen and then click 'Settings'

Step 2: From the Plan Settings page, scroll down to the 'Status' section and click 'Deactivate my plan'.

Step 3: Click 'Cancel anyway' to continue

Step 4: Choose a description that best fits your reason for cancelling the subscription and click 'Deactivate now'

Step 5: Enter a comment detailing any additional feedback or information and select 'Deactivate my plan'.

Mobile:

Step 1: Once you have logged in to your account at chef.chef.greenchef.com, select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Settings' from the dropdown menu

Step 3: From the 'Plan Settings' menu, scroll down to the 'Status' section and select 'Deactivate my plan'

Step 4: Select 'Cancel Anyway' to continue

Step 5: Choose a description that best fits your reason for cancelling the subscription and select 'Deactivate now'

Step 6: Enter a comment detailing any additional feedback or information and select 'Deactivate my plan'

App: (Feature not available)

Feel free to explore our website at https://www.greenchef.com/ to help you get more details with regards to your subscription. I also would like to make you aware of our awesome FAQ page at https://www.greenchef.com/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at 888-236-7295 or initiate a chat with us again at https://www.greenchef.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hi CUSTOMER,

Thank you for reaching out to Factor.

I understand that you are inquiring about a Partnership with us. We are so lucky to have your interest. My goal is to always provide you with the best customer service experience, which is why I am glad to assist you today with your request.

Please fill out and submit your application through this link : https://go.factor75.com/pages/corporate-sales-partnerships

We offer one time bulk purchases and on-going partnerships for weekly orders through our Factor for Teams program.

A Factor team member will review your submitted request.

As a FFT (Factor for Teams) customer, you will receive access to specific corporate offerings, as well as a designated account representative to assist you during your entire customer experience.

Feel free to explore our website at https://go.factor75.com/ to help you get more details with regard to your subscription. I also would like to make you aware of our awesome FAQ page at https://go.factor75.com/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at 888-573-5727 or initiate a chat with us again at https://www.factor75.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hello CUSTOMER,

Thank you for reaching out to Green Chef.

I understand that you are inquiring about a Partnership with us. We are so lucky to have your interest. My goal is to always provide you with the best customer service experience, which is why I am glad to assist you today with your request.

You have reached our Customer Service department. For all partnership inquiries please reach out to: influencerpartnerships@greenchef.com.

If you have any questions about Green Chef or if we can provide further assistance, please let us know.

Feel free to explore our website at https://www.greenchef.com/ to help you get more details with regard to your subscription. I also would like to make you aware of our awesome FAQ page at https://www.greenchef.com/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at 888-236-7295 or initiate a chat with us again at https://www.greenchef.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hello CUSTOMER,

Thank you for reaching out to Factor.

I am really sorry about the ISSUE. This is certainly not the experience we want our valued customers, like you, to experience. My goal is to always provide you with the best customer service experience, which is why I am glad to make this right for you.

MULTIPLE BOXES
By the way, we would like to thank you for the COUNT boxes you have so far. We really appreciate the support.

FIRST BOX

We would like to thank you for looking into a subscription with us. Your support is greatly appreciated. I can see that this is your first box with us. Please know that we never intend for this to happen.

CUSTOMER ATTACHED A PICTURE

We realize what a huge inconvenience this is and we hope you'll accept our deepest apologies. We also appreciate the picture you sent. I've gone ahead and forwarded your feedback to our kitchen for further investigation to make sure that the incident is avoided.

NO PICTURE ATTACHED

We realize what a huge inconvenience this is and we hope you'll accept our deepest apologies. I've gone ahead and forwarded your feedback to our kitchen for further investigation to make sure that the incident is avoided.

FULL MEAL CREDIT

I wish I could replace the MEAL but, since we utilize local suppliers in the area we are not able to get these out to you this week. To address this issue, let me add a full meal credit to your account in the amount of $AMOUNT and this credit will automatically go towards your next full-priced box delivery on DATE. You are able to view this credit by going to Account Settings in your app then Account Info.

FULL MEAL REFUND

I wish I could replace the MEAL myself but, since we utilize local suppliers in the area we are not able to get these out to you this week. To address this issue, let me add a full meal refund to your account in the amount of 

 Refunds will be reflected back to the card on file within 5-10 business days, excluding holidays, from today.

Feel free to explore our website at https://go.factor75.com/ to help you get more details with regard to your subscription. I also would like to make you aware of our awesome FAQ page at https://go.factor75.com/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at 888-573-5727 or initiate a chat with us again at https://www.factor75.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hello CUSTOMER,

Thank you for reaching out to Green Chef.

I am really sorry about the ISSUE. This is certainly not the experience we want our valued customers, like you, to experience. My goal is to always provide you with the best customer service experience, which is why I am glad to make this right for you.

MULTIPLE BOXES
By the way, we would like to thank you for the COUNT boxes you have so far. We really appreciate the support.

FIRST BOX

We would like to thank you for looking into a subscription with us. Your support is greatly appreciated. I can see that this is your first box with us. Please know that we never intend for this to happen.

CUSTOMER ATTACHED A PICTURE

We realize what a huge inconvenience this is and we hope you'll accept our deepest apologies. We also appreciate the picture you sent. I've gone ahead and forwarded your feedback to our kitchen for further investigation to make sure that the incident is avoided.

NO PICTURE ATTACHED

We realize what a huge inconvenience this is and we hope you'll accept our deepest apologies. I've gone ahead and forwarded your feedback to our kitchen for further investigation to make sure that the incident is avoided.

FULL MEAL CREDIT

I wish I could replace the MEAL but, since we utilize local suppliers in the area we are not able to get these out to you this week. To address this issue, let me add a full meal credit to your account in the amount of $AMOUNT and this credit will automatically go towards your next full-priced box delivery on DATE. You are able to view this credit by going to Account Settings in your app then Account Info.

FULL MEAL REFUND

I wish I could replace the MEAL myself but, since we utilize local suppliers in the area we are not able to get these out to you this week. To address this issue, let me add a full meal refund to your account in the amount of $AMOUNT. Refunds will be reflected back to the card on file within 5-10 business days, excluding holidays, from today.

Feel free to explore our website at https://www.greenchef.com/ to help you get more details with regard to your subscription. I also would like to make you aware of our awesome FAQ page at https://www.greenchef.com/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at 888-236-7295 or initiate a chat with us again at https://www.greenchef.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hello CUSTOMER,

Thank you for reaching out to Factor.

I am sorry to know that you are experiencing issues with your delivery, CUSTOMER. My goal is to always provide you with the best customer service experience, which is why I am glad to make this right for you.

MULTIPLE BOXES
By the way, we would like to thank you for the COUNT boxes you have so far. We really appreciate the support. Please know that we never intend for this to happen.

FIRST BOX

We would like to thank you for looking into a subscription with us. Your support is greatly appreciated. I can see that this is your first box with us. Please know that we never intend for this to happen.

Sometimes delivery delays beyond our control happen, like when a truck unexpectedly breaks down or gets stuck due to traffic or bad weather. Our packaging is designed to handle unexpected delays, and your ingredients should all arrive in great condition. Our pre-cooked meals in their respective trays are designed to stay fresh for up to 48 hours from the original delivery date and they should arrive at a temperature of 41°F (5 degrees Celsius) or below. We don't advise you to consume the meals in case you received them beyond 41°F  or if the meals trays are no longer cool to the touch.

 Feel free to reach out to us in case there will be issues with the items/meals that you will be receiving.

I have reported this issue to our logistics team. I want to let you know that mistakes like this do not usually happen and if it does, we go to great lengths to make sure that this is taken care of and take further actions to further improve our service. My utmost apology for the inconvenience that this caused you. We do not tolerate such incidents and take these things seriously. 

We will coordinate with our distribution center to ensure that the courier becomes aware of this situation. At the end of the day, if we lose customers due to these types of incidents, so will they. We sincerely appreciate the time you took to let us know of this mishap. This allows us to prevent this from recurring with you and other customers as well.

For the meantime,  let me add a  late delivery credit to your account in the amount of $10.00 to compensate you for the inconvenience this has caused you and this credit will automatically go towards your next full-priced box delivery on DATE. You are able to view this credit by going to Plan Settings in your online account 

Please allow us until 8pm today/tomorrow to straighten things out. In case there is no delivery by 8pm today/tomorrow, please reach out to us so that you will be compensated accordingly.

I hope I was able to take care of this issue for you.

Feel free to explore our website at https://go.factor75.com/ to help you get more details with regard to your subscription. I also would like to make you aware of our awesome FAQ page at https://go.factor75.com/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at 888-573-5727 or initiate a chat with us again at https://www.factor75.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hello CUSTOMER,

Thank you for reaching out to Green Chef.

I am sorry to know that you are experiencing issues with your delivery, CUSTOMER. My goal is to always provide you with the best customer service experience, which is why I am glad to make this right for you.

MULTIPLE BOXES
By the way, we would like to thank you for the COUNT boxes you have so far. We really appreciate the support. Please know that we never intend for this to happen.

FIRST BOX

We would like to thank you for looking into a subscription with us. Your support is greatly appreciated. I can see that this is your first box with us. Please know that we never intend for this to happen.

Sometimes delivery delays beyond our control happen, like when a truck unexpectedly breaks down or gets stuck due to traffic or bad weather. Our packaging is designed to handle unexpected delays, and your ingredients should all arrive in great condition. Our boxes are designed to stay fresh for up to 48 hours from the original delivery date. The ingredients, especially the meats, should arrive at a temperature of 41°F (5 degrees Celsius) or below. We don't advise you to consume the meals in case you received them beyond 41°F or if the meals trays are no longer cool to the touch.

 Feel free to reach out to us in case there will be issues with the items/meals that you will be receiving.

I have reported this issue to our logistics team. I want to let you know that mistakes like this do not usually happen and if it does, we go to great lengths to make sure that this is taken care of and take further actions to further improve our service. My utmost apology for the inconvenience that this caused you. We do not tolerate such incidents and take these things seriously. 

We will coordinate with our distribution center to ensure that the courier becomes aware of this situation. At the end of the day, if we lose customers due to these types of incidents, so will they. We sincerely appreciate the time you took to let us know of this mishap. This allows us to prevent this from recurring with you and other customers as well.

For the meantime,  let me add a  late delivery credit to your account in the amount of $10.00 to compensate you for the inconvenience this has caused you and this credit will automatically go towards your next full-priced box delivery on DATE. You are able to view this credit by going to Plan Settings in your online account 

Please allow us until 8pm today/tomorrow to straighten things out. In case there is no delivery by 8pm today/tomorrow, please reach out to us so that you will be compensated accordingly.

I hope I was able to take care of this issue for you.

Feel free to explore our website at https://www.greenchef.com/ to help you get more details with regard to your subscription. I also would like to make you aware of our awesome FAQ page at https://www.greenchef.com/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at 888-236-7295 or initiate a chat with us again at https://www.greenchef.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hello CUSTOMER,

Thank you for reaching out to Factor.

I am sorry to know that you are experiencing issues with your delivery, NAME. My goal is to always provide you with the best customer service experience, which is why I am glad to make this right for you.

MULTIPLE BOXES
By the way, we would like to thank you for the COUNT boxes you have so far. We really appreciate the support. Please know that we never intend for this to happen.

FIRST BOX

We would like to thank you for looking into a subscription with us. Your support is greatly appreciated. I can see that this is your first box with us. Please know that we never intend for this to happen.

Sometimes delivery delays beyond our control happen, like when a truck unexpectedly breaks down or gets stuck due to traffic or bad weather. Our packaging is designed to handle unexpected delays, and your ingredients should all arrive in great condition. Our pre-cooked meals in their respective trays are designed to stay fresh for up to 48 hours from the original delivery date and they should arrive at a temperature of 41°F (5 degrees Celsius) or below. We don't advise you to consume the meals in case you received them beyond 41°F  or if the meals trays are no longer cool to the touch.

I have reported this issue to our logistics team. I want to let you know that mistakes like this do not usually happen and if it does, we go to great lengths to make sure that this is taken care of and take further actions to further improve our service. My utmost apology for the inconvenience that this caused you. We do not tolerate such incidents and take these things seriously. 

We will coordinate with our distribution center to ensure that the courier becomes aware of this situation. At the end of the day, if we lose customers due to these types of incidents, so will they. We sincerely appreciate the time you took to let us know of this mishap. This allows us to prevent this from recurring with you and other customers as well.

To address this issue, let me add a full box credit to your account in the amount of $AMOUNT and this credit will automatically go towards your next full-priced box delivery on DATE.

$AMOUNT for the add-ons will be refunded.

$AMOUNT for the premium meals will be refunded.

$AMOUNT for the shipping fee will be refunded.

Refunds will be reflected back to the card on file within 5-10 business days, excluding holidays, from today.

I hope I was able to take care of this issue for you.

Feel free to explore our website at https://go.factor75.com/ to help you get more details with regard to your subscription. I also would like to make you aware of our awesome FAQ page at https://go.factor75.com/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at 888-573-5727 or initiate a chat with us again at https://www.factor75.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hello CUSTOMER,

Thank you for reaching out to Green Chef.

I am sorry to know that you are experiencing issues with your delivery, NAME. My goal is to always provide you with the best customer service experience, which is why I am glad to make this right for you.

MULTIPLE BOXES
By the way, we would like to thank you for the COUNT boxes you have so far. We really appreciate the support. Please know that we never intend for this to happen.

FIRST BOX

We would like to thank you for looking into a subscription with us. Your support is greatly appreciated. I can see that this is your first box with us. Please know that we never intend for this to happen.

Sometimes delivery delays beyond our control happen, like when a truck unexpectedly breaks down or gets stuck due to traffic or bad weather. Our packaging is designed to handle unexpected delays, and your ingredients should all arrive in great condition. Our boxes are designed to stay fresh for up to 48 hours from the original delivery date. The ingredients, especially the meats, should arrive at a temperature of 41°F (5 degrees Celsius) or below. We don't advise you to consume the meals in case you received them beyond 41°F or if the meals trays are no longer cool to the touch.

I have reported this issue to our logistics team. I want to let you know that mistakes like this do not usually happen and if it does, we go to great lengths to make sure that this is taken care of and take further actions to further improve our service. My utmost apology for the inconvenience that this caused you. We do not tolerate such incidents and take these things seriously. 

We will coordinate with our distribution center to ensure that the courier becomes aware of this situation. At the end of the day, if we lose customers due to these types of incidents, so will they. We sincerely appreciate the time you took to let us know of this mishap. This allows us to prevent this from recurring with you and other customers as well.

To address this issue, let me add a full box credit to your account in the amount of $AMOUNT and this credit will automatically go towards your next full-priced box delivery on DATE.

$AMOUNT for the add-ons will be refunded.

$AMOUNT for the premium meals will be refunded.

$AMOUNT for the shipping fee will be refunded.

Refunds will be reflected back to the card on file within 5-10 business days, excluding holidays, from today.

I hope I was able to take care of this issue for you.

Feel free to explore our website at https://www.greenchef.com/ to help you get more details with regard to your subscription. I also would like to make you aware of our awesome FAQ page at https://www.greenchef.com/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at 888-236-7295 or initiate a chat with us again at https://www.greenchef.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hi CUSTOMER,

Thank you for reaching out to Factor.

We are so sorry to know that you were unable to enjoy your MEAL. My goal is to always provide you with the best customer service experience, which is why I am glad to assist you today with your deletion request.

I would like to share that here with Factor, we use an innovative way of packaging called MAP (Modified Atmosphere Packaging) to deliver the desired shelf life of our meals. We lower the amount of oxygen in the container, which helps to slow the natural breakdown of food products. This process allows food to last longer without the use of preservatives.

If you've ever bought a bag of salad or any fresh, packaged food product at a grocery store, it has been packaged using the same technology. Your meals will stay fresh for a full 7 days until your next delivery arrives! Just like milk can last in your refrigerator sometimes for 3 days and other times 10 days, the shelf life of our meals can be impacted by the type of meal as well as the temperature of your refrigerator and sometimes this can be seen by a puffy package. This may indicate that the specific meal is losing its freshness. If you experience puffy packages in the future we encourage you to contact us and we will do our best to immediately understand and resolve any concerns you may have.

Just like milk can last in your refrigerator sometimes for 3 days and other times 10 days, the shelf life of our meals can be impacted by the type of meal as well as the temperature of your refrigerator and sometimes this can be seen by a puffy package. This may indicate that the specific meal is losing its freshness. If you experience puffy packages in the future we encourage you to contact us and we will do our best to immediately understand and resolve any concerns you may have.

We want to be sure that you fully enjoy all the meals you receive, so please discard the meal/s and I am so sorry as much as I love to replace the affected meal/s, we are unable to as we utilize our local suppliers in your area.

MULTIPLE BOXES

By the way, we would like to thank you for the COUNT boxes you have so far. We really appreciate the support.

FIRST BOX

We would like to thank you for looking into a subscription with us. Your support is greatly appreciated. I can see that this is your first box with us. Please know that we never intend for this to happen.

CUSTOMER ATTACHED A PICTURE

We realize what a huge inconvenience this is and we hope you'll accept our deepest apologies. We also appreciate the picture you sent. I've gone ahead and forwarded your feedback to our kitchen for further investigation to make sure that the incident is avoided.

NO PICTURE ATTACHED

We realize what a huge inconvenience this is and we hope you'll accept our deepest apologies. I've gone ahead and forwarded your feedback to our kitchen for further investigation to make sure that the incident is avoided.

FULL MEAL CREDIT

I wish I could replace the MEAL but, since we utilize local suppliers in the area we are not able to get these out to you this week. To address this issue, let me add a full meal credit to your account in the amount of $AMOUNT and this credit will automatically go towards your next full-priced box delivery on DATE. You are able to view this credit by going to Account Settings in your app then Account Info.

FULL MEAL REFUND

I wish I could replace the MEAL myself but, since we utilize local suppliers in the area we are not able to get these out to you this week. To address this issue, let me add a full meal refund to your account in the amount of $AMOUNT. Refunds will be reflected back to the card on file within 5-10 business days, excluding holidays, from today.

Feel free to explore our website at https://go.factor75.com/ to help you get more details with regard to your subscription. I also would like to make you aware of our awesome FAQ page at https://go.factor75.com/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at 888-573-5727 or initiate a chat with us again at https://www.factor75.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hello CUSTOMER,

Thank you for reaching out to Factor.

I am really sorry to know that you have issues with changing your password using our online platforms. My goal is to always provide you with the best customer service experience, which is why I am glad to make this right for you.

By the way, we would like to thank you for the COUNT boxes you have so far. We really appreciate the support.

For you reference in the future, here are the steps that you may follow to change your password (and email) once you are logged in :

Desktop:

Step 1: Once you have logged in to your account at www.factor75.com, click the person icon at the top right of the screen and then click 'Settings'

Step 2: Choose 'Account Settings' from the left side of the screen and click 'Edit' to the right of 'Personal Info' to update your email address or 'Password' to update your password

Step 3: To change your email address, enter your updated email address is the 'Email' field and click 'Save'

Step 4: To change your password, enter your current password, input your new password twice to confirm, and then click 'Save'

Mobile:

Step 1: Once you are logged in to your account at www.factor75.com, select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Settings' from the the dropdown menu

Step 3: Select the 'Plan Settings' carrot near the top right of the screen

Step 4: Choose 'Account Settings' from the dropdown menu

Step 5: Select 'Edit' to the right of 'Personal Info' to update your email address or 'Password' to update your password

Step 6: To change your email address, enter your updated email address and select 'Save'

Step 7: To change your password, enter your current password, input your new password twice to confirm, and then select 'Save'

App : 

Step 1: Open the Factor app and select 'Settings' at the bottom right of the screen

Step 2: Choose 'Personal Information' from the Settings menu

Step 3: Select 'Edit' below your email address or 'Reset Password' below your current password

Step 4: To change your email address, enter your updated email address in the 'Email' field and click 'Save Changes'

Step 5: To change your password, enter your current password, input your new password twice to confirm, and then select 'Reset Password'

If You've Forgotten Your Password

1. Go to www.factor75.com and click LOGIN in the upper-righthand corner.

2. Click “Forgot Password?” underneath the green Login button.

3. Input the email address associated with your account and select “Reset Password.”

4. You’ll soon receive an email with instructions on how to reset that pesky password and access your account again.

I also would like to share a few suggestions :

1. Try a different browser (Example : Chrome, Firefox, or Safari)

2. Restart your device

3. Clear cache, cookies, or clear history.

Feel free to explore our website at https://go.factor75.com/ to help you get more details with regard to your subscription. I also would like to make you aware of our awesome FAQ page at https://go.factor75.com/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at 888-573-5727 or initiate a chat with us again at https://www.factor75.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hello CUSTOMER,

Thank you for reaching out to Green Chef.

I am really sorry to know that you have issues with changing your password using our online platforms. My goal is to always provide you with the best customer service experience, which is why I am glad to make this right for you.

By the way, we would like to thank you for the COUNT boxes you have so far. We really appreciate the support.

For you reference in the future, here are the steps that you may follow to change your password (and email) once you are logged in :

Desktop:

Step 1: Once you have logged in to your account at chef.greenchef.com, click the person icon at the top right of the screen and then click 'Settings'

Step 2: Choose 'Account Settings' from the left side of the screen and click 'Edit' to the right of 'Personal Info' to update your email address or 'Password' to update your password

Step 3: To change your password, enter your current password, input your new password twice to confirm, and then click 'Save'

Mobile:

Step 1: Once you are logged in to your account at chef.greenchef.com, select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Settings' from the the dropdown menu

Step 3: Select the 'Plan Settings' carrot near the top right of the screen

Step 4: Choose 'Account Settings' from the dropdown menu

Step 5: Select 'Edit' to the right 'Password' to update your password

Step 6: Enter your current password, input your new password twice to confirm, and then select 'Save'

App : 

Step 1: Open the Green Chef app and select 'Settings' at the bottom right of the screen

Step 2: Choose 'Personal Information' from the Settings menu

Step 3: Select 'Reset Password' below your current password

Step 4: To change your password, enter your current password, input your new password twice to confirm, and then select 'Reset Password'

If You've Forgotten Your Password

1. Go to https://www.greenchef.com/ and click LOGIN in the upper-righthand corner.

2. Click “Forgot Password?” underneath the green Login button.

3. Input the email address associated with your account and select “Reset Password.”

4. You’ll soon receive an email with instructions on how to reset that pesky password and access your account again.

I also would like to share a few suggestions :

1. Try a different browser (Example : Chrome, Firefox, or Safari)

2. Restart your device

3. Clear cache, cookies, or clear history.

Feel free to explore our website at https://www.greenchef.com/ to help you get more details with regard to your subscription. I also would like to make you aware of our awesome FAQ page at https://www.greenchef.com/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at 888-236-7295 or initiate a chat with us again at https://www.greenchef.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hello CUSTOMER,

Thank you for reaching out to Factor.

I apologize to know that you are having issues with selecting your meals. My goal is to always provide you with the best customer service experience, which is why I am glad to assist you today.

MULTIPLE BOXES
By the way, we would like to thank you for the COUNT boxes you have so far. We really appreciate the support.

FIRST BOX

We would like to thank you for looking into a subscription with us. Your support is greatly appreciated. I can see that your first box was delivered on DATE.

Before we proceed, I would like to share that here at Factor, we offer different preferences which includes, Chef's Choice, Keto, Calorie Smart, Vegan, Vegetarian, and Protein Plus. Each week we will automatically select meals for you based on any meal preferences indicated on your account, but you can edit meal selections anytime before our weekly cutoff, which is 11:59 pm CT on Wednesdays for delivery the following week.

For your reference, here are the steps on how to select your meals :

Desktop: 

Step 1: Once you have logged in to your account at www.factor75.com, select the order you would like to edit from the 'My Menu' page and click 'Edit Meals'.

Step 2: Scroll down and click 'Explore full menu' on the right below the preselected meals to see all options.

Step 3: Once you are viewing the menu, you can click on the photo of any meal to view the nutritional information, meal description, ingredients in the meal, and heating instructions.

Step 4: Remove any of the preselected meals by hitting the minus ( - ), select 'Add to Your Box' or 'Add Extra Meal' to add to your order, select the plus ( + ) to increase the quantity, and click 'Save Meals' to continue to the Factor Add Ons.

Step 5: Select 'Skip Add-Ons' , or select 'Add To Your Box' beneath the photo of an item to include it in your order, click the minus ( - ) to remove an add on, click the add ( + ) to increase the quantity, and select 'Save Add-Ons'.

Mobile:

Step 1: Once you have logged in to your account at www.factor75.com, Choose the date of the order you would like to edit from the top of the screen.

Step 2: Scroll down and select 'Edit Meals'.

Step 3: Once you are viewing the order, you can select the photo of any meal and scroll down to view a description, nutrition information, ingredients, and heating instructions.

Step 4: Remove any of the preselected meals by hitting the minus ( - ), select 'Add To Your Box' or 'Add Extra Meal' to add to your order, click the plus ( + ) to increase the quantity, and click 'Save Meals' to continue to add ons.

Step 5: Select 'Skip Add-Ons', or select 'Add To Your Box' beneath the photo of an item to add to your order, click the minus ( - ) to remove an add on, click the add ( + ) to increase the quantity, and select 'Save Add-Ons'.

App:

Step 1: Open the Factor app and select 'Deliveries' at the bottom left of the screen.

Step 2: Scroll down to the date of the order you would like to edit and select 'Make Changes'.

Step 3: Once you are viewing the order, you can select the photo of any meal and scroll down to view nutrition information, allergens, ingredients, and heating instructions.

Step 4: Remove any of the preselected meals by hitting the minus ( - ), select 'Add to Your Box' or 'Add Extra Meal' to add to your order, click the plus ( + ) to increase the quantity, and click 'Save' to continue to add ons.

Step 5: Select 'Skip Add-ons', or select 'Add to Your Box' beneath the photo of an item to add to your order, click the minus ( - ) to remove an add on, click the add ( + ) to increase the quantity, and select 'Save'.

You could go directly to this link to get started : https://go.factor75.com/weekly-menu

Feel free to explore our website at https://go.factor75.com/ to help you get more details with regard to your subscription. I also would like to make you aware of our awesome FAQ page at https://go.factor75.com/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at 888-573-5727 or initiate a chat with us again at https://www.factor75.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hello CUSTOMER,

Thank you for reaching out to Green Chef.

I apologize to know that you are having issues with selecting your meals. My goal is to always provide you with the best customer service experience, which is why I am glad to assist you today.

MULTIPLE BOXES
By the way, we would like to thank you for the COUNT boxes you have so far. We really appreciate the support.

FIRST BOX

We would like to thank you for looking into a subscription with us. Your support is greatly appreciated. I can see that your first box was delivered on DATE.

Before we proceed, I would like to share that here at Green Chef, we offer different preferences which includes, Vegetarian, Vegan, Mediterranean, Fast & Fit, and Protein Packed. Each week we will automatically select meals for you based on any meal preferences indicated on your account, but you can edit meal selections anytime before our weekly cutoff, which is  5 days prior to the delivery date at 11:59PM PST.

For your reference, here are the steps on how to select your meals :

Desktop: 

Step 1: Once you have logged in to your account at chef.greenchef.com, select the order you would like to make changes to from the 'My Menu' page and click 'Edit Meals'

Step 2: Once you are viewing the order, you can click on the photo of any meal to view the recipe card, nutritional information, meal description, and ingredients 

Step 3: Remove any of the preselected meals by hitting the minus ( - ), select 'Add to Your Box' or 'Add Extra Meal' to add to your order, select the plus ( + ) to increase the quantity, and click 'Save Meals' to continue to the EveryPlate Add Ons.

Step 4: Select 'Continue To Add-Ons'

Step 5: Select 'Skip Add-Ons', or select 'Add To Your Box' beneath the photo of an item to include it in your order, click the minus ( - ) to remove an add on, click the add ( + ) to increase the quantity, and select 'Save Add-Ons'.

Mobile:

Step 1: Once you have logged in to your account at chef.greenchef.com, choose the date of the order you would like to edit from the top of the screen.

Step 2: Scroll down and select 'Edit Meals'.

Step 3: Once you are viewing the order, you can select the photo of any meal and scroll down to view the recipe card, a description, nutrition information, and ingredients.

Step 4: Remove any of the preselected meals by hitting the minus ( - ), select 'Add To Your Box' or 'Add Extra Meal' to add to your order, click the plus ( + ) to increase the quantity, and click 'Save' to continue to add ons.

Step 5: Select 'Skip Add-Ons' (a), or select 'Add To Your Box' beneath the photo of an item to add to your order, click the minus ( - ) to remove an add on, click the add ( + ) to increase the quantity, and select 'Save Add-Ons'.

App:

Step 1: Open the Green Chef app, scroll down to the date of the order you would like to edit from the 'My Deliveries' page, and select 'Make Changes'

Step 2: Once you are viewing the order, you can select the photo of any meal and scroll down to view the recipe card, nutrition information, allergens, and ingredients

Step 3: Remove any of the preselected meals by hitting the minus ( - ), select 'Add to Your Box' or 'Add Extra Meal' to add to your order, click the plus ( + ) to increase the quantity, and click 'Save' to continue

Step 4: Select 'Skip Add-ons', or select 'Add to Your Box' beneath the photo of an item to add to your order, click the minus ( - ) to remove an add on, click the add ( + ) to increase the quantity, and select 'Save'.

You could go directly to this link to get started : https://www.greenchef.com/weekly-menu

Feel free to explore our website at https://www.greenchef.com/ to help you get more details with regard to your subscription. I also would like to make you aware of our awesome FAQ page at https://www.greenchef.com/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at 888-236-7295 or initiate a chat with us again at https://www.greenchef.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hello CUSTOMER,

Thank you for reaching out to Factor.

I understand that you needed assistance with changing your meal plan size from NUMBER to NUMBER meals. My goal is to always provide you with the best customer service experience, which is why I am glad to assist you today.

By the way, we would like to thank you for the COUNT boxes you have so far. We really appreciate the support.

For your reference, here are the steps on how you could change your box or plan size :

Desktop:

Step 1: Once you have logged in to your account at www.factor75.com, click on the person icon at the top right of the screen and then click 'Settings'.

Step 2: From the Plan Settings menu, navigate to the 'Plan Selection' section.

Step 3: Choose the desired number of meals per week and click 'Save'.

Mobile:

Step 1: Once you have logged in to your account at www.factor75.com, select the 3 horizontal lines in the top right corner

Step 2: Select 'Settings' from the dropdown menu

Step 3: From the Plan Settings menu scroll down to the 'Plan Selection' section, choose the desired number of meals per week and select 'Save'.

App:

Step 1: Open the Factor app and select 'Settings' at the bottom right of the screen.

Step 2: Select 'Plan Settings' from the settings menu.

Step 3: Choose the desired number of meals per week and click 'Save'.

As requested, I went ahead and updated your plan size to NUMBER meals, this update should take effect towards your next delivery scheduled on DATE.

Feel free to explore our website at https://go.factor75.com/ to help you get more details with regard to your subscription. I also would like to make you aware of our awesome FAQ page at https://go.factor75.com/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at 888-573-5727 or initiate a chat with us again at https://www.factor75.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hello CUSTOMER,

Thank you for reaching out to Green hef.

I understand that you needed assistance with changing your meal plan size from NUMBER to NUMBER meals. My goal is to always provide you with the best customer service experience, which is why I am glad to assist you today.

By the way, we would like to thank you for the COUNT boxes you have so far. We really appreciate the support.

For your reference, here are the steps on how you could change your box or plan size :

Desktop: 

Step 1:  Once you have logged in to your account at chef.greenchef.com, click on the person icon at the top right of the screen and then click 'Settings'.

Step 2: From the 'Plan Settings' menu, navigate to the 'Plan Selection' section.

Step 3: To update your serving size, choose the number of people for your plan on the left side of the screen and click 'Save'.

Step 4: To update your plan size, choose the number of meals per week on the right side of the screen and click 'Save'.

Mobile:

Step 1: Once you have logged in to your account at chef.greenchef.com, select the 3 horizontal lines in the top right corner.

Step 2: Select 'Settings' from the dropdown menu.

Step 3: From the 'Plan Selection' section, choose the number of people and select 'Save' to update your serving size.

Step 4: From the 'Plan Selection' section, choose the number of meals per week and select 'Save' to update your plan size.

App: 

Step 1: Open the Green Chef app and select 'Settings' at the bottom right of the screen.

Step 2: Select 'Plan Settings' from the menu screen.

Step 3: Choose the number of servings you would like to receive and select 'Save Changes' to update your serving size.

Step 4: Choose the number of recipes you would like to receive and select 'Save Changes' to update your plan size.

As requested, I went ahead and updated your plan size to NUMBER meals, this update should take effect towards your next delivery scheduled on DATE.

Feel free to explore our website at https://www.greenchef.com/ to help you get more details with regard to your subscription. I also would like to make you aware of our awesome FAQ page at https://www.greenchef.com/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at 888-236-7295 or initiate a chat with us again at https://www.greenchef.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hello CUSTOMER,

Thank you for reaching out to Green Chef USA.

(ACKNOWLEDGE ISSUE)

I tried pulling up your account but it seems like you may have intended to reach our Green Chef Family in the UK. While we are always excited to help, sadly, we only cater to Green Chef USA customers.

The best way to reach them is through the link below :

https://www.greenchef.co.uk/contact

Thank you for your time today. If you have any further questions, please do not hesitate to contact us directly through our call center at 888-236-7295 or initiate a chat with us again at https://www.greenchef.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj

Hello CUSTOMER,

Thank you for reaching out to Good Chop.

I understand that you are inquiring about a Partnership with us. We are so lucky to have your interest. My goal is to always provide you with the best customer service experience, which is why I am glad to assist you today with your request.

You have reached our Customer Service department. For all partnership inquiries please reach out to: pr@goodchop.com. Our social team will follow up with any collaboration opportunities. Have a wonderful day.

If you have any questions about Good Chop or if we can provide further assistance, please let us know.

Feel free to explore our website at https://www.goodchop.com/ to help you get more details with regard to your subscription. I also would like to make you aware of our awesome FAQ page at https://www.goodchop.com/faq where you can find quick answers to some of our most frequently asked questions.

We highly appreciate your comments as we see feedback as a gift. Your thoughts and opinions fuels our growth. Receiving 5-Star Feedback from 5-Star customers allows us to be the best 5-Star Organization. Please feel free to rate us and leave a comment on our survey.

Thank you for your time and it has been a pleasure doing business with you. If you have any further questions, please do not hesitate to contact us directly through our call center at  888-573-5727 or initiate a chat with us again at https://www.goodchop.com/contact, one of our representatives will be as happy to assist and guide you.

Warm Regards,

Maj