MAJ

• Hi CUSTOMER. Thank you for reaching out to HelloFresh. My name is Maj and I am excited to chat with you today. Please allow me a moment to review your conversation with our virtual assistant Brie. 

• Hi CUSTOMER. Thank you for reaching out to EveryPlate. My name is Maj and I am excited to chat with you today. Please allow me a moment to review your conversation with our virtual assistant Colby. 

• Hi CUSTOMER. Thank you for reaching out to Factor. My name is Maj and I am excited to chat with you today. Please allow me a moment to review your conversation with our virtual assistant Basil. 

• Hi CUSTOMER. Thank you for reaching out to Green Chef. My name is Maj and I am excited to chat with you today. Please allow me a moment to review your conversation with our virtual assistant Olive. 

• Hi CUSTOMER. Thank you for reaching out to Good Chop. My name is Maj and I am excited to chat with you today. Please let me know how I may assist you today.

DID NOT PROVIDE REASON OF CONTACT

• It seems that you were not able to mention to ASSISTANT the reason for your contact. Please let me know how I may assist you today.

Brie | Colby | Basil

NO VIRTUAL ASSISTANT

• Hi CUSTOMER. Thank you for reaching out to HelloFresh. My name is Maj and I am excited to chat with you today. Please let me know how I may assist you today.

• Hi CUSTOMER. Thank you for reaching out to EveryPlate. My name is Maj and I am excited to chat with you today. Please let me know how I may assist you today.

• Hi CUSTOMER. Thank you for reaching out to Factor. My name is Maj and I am excited to chat with you today. Please let me know how I may assist you today.

• Hi CUSTOMER. Thank you for reaching out to Green Chef. My name is Maj and I am excited to chat with you today. Please let me know how I may assist you today.

• Hi CUSTOMER. Thank you for reaching out to Good Chop. My name is Maj and I am excited to chat with you today. Please let me know how I may assist you today.

WITH ACCOUNT LINKED

• For verification, may I have your email address, please?

• Our interaction is connected to the email EMAIL, are you referring to this account?

WITHOUT ACCOUNT LINKED

• For verification, may I please have the email address associated with your account? I'd love to see how I can help.

• Thanks, CUSTOMER, sadly, the email you have provided does not match any account in our system. 

• May I ask if this is a new or a recurring subscription?

• Don’t worry, let’s try other methods to search for your account.

May I ask for your first and last name, phone number, and address (zip code), please?

APPLE ID (PRIVATE RELAY)

• Thanks for providing those information, I was able to pull up your account under the email, EMAIL. This is another security feature of Apple to protect your anonymity when accessing the Internet using your mobile phone's Internet browser. This way, no one can see who you are or which websites you visit. You will see this email once you go to your Account Information.

CUSTOMER ENCOUNTERED ISSUES CANCELLING ONLINE

• I am really sorry to know that you encountered issues canceling online.

(send cancellation steps)

• But since I am here, let me help you.

GENERAL ACCOUNT CANCELLATION

• I am truly sorry to hear that you have decided to part ways with us. We certainly wish things would have turned out better. No worries, let me help you.

BOX CANCELLATION

• I am really sorry to know that you have decided to cancel your order.

OTHER CANCELLATION REQUESTS

• I am really sorry to know that you have decided to cancel our services with you.

• I am really sorry to know that you have decided to cancel your plan with us.

• I am really sorry to know that you have decided to cancel your membership with us.

• I am really sorry to know that you have decided to cancel all your future orders with us.

• I am really sorry to know that you have decided to cancel your account with us.

• I am really sorry to know that you have decided to cancel your subscription with us.

We are sad to see you go, but no worries, let me help you.

MULTIPLE BOXES

• Thanks for verifying your account. We would like to thank you for the COUNT orders/deliveries you have so far. Your support is greatly appreciated.

FIRST BOX (upcoming)

• Thanks for verifying your account. We would like to thank you for looking into a subscription with us. Your support is greatly appreciated.

I can see that your first box is scheduled to be delivered on DATE. I hope that you'll enjoy the meals that will be delivered to you.

FIRST BOX (already delivered)

• Thanks for verifying your account. We would like to thank you for looking into a subscription with us. Your support is greatly appreciated.

I can see that your first box was delivered on DATE. I hope that you have enjoyed the meals that you received.

FIRST BOX (delivery is today)

• Thanks for verifying your account. We would like to thank you for looking into a subscription with us. Your support is greatly appreciated.

I can see that your first box is scheduled to be delivered today, DATE. I hope that you'll enjoy the meals that will be delivered to you.

ISSUES MADE THE CUSTOMER DECIDE TO CANCEL

• I am sorry about the ISSUES. I that this made you decide to cancel your subscription.

Please know that we never intend for you to experience this incident. Although we are sad to see you go, no worries, let me help you.

HELLOFRESH SELF-REPORTING TOOL ISSUE

• I am sorry that you are experiencing issues with our Self-Reporting Tool. I will surely report that to our designated team since I am here, let me help.

LOGISTICS

• I am sorry to know about the Logistics/Delivery Issues you are experiencing. I understand that ISSUE. I know how frustrating it must be to not receive your order on time, we never intend for this to happen. Let me help.

QUALITY

• I am sorry to know about the Quality Issue you have encountered with your order. I understand that ISSUE. Please know that we never intend for this to happen. Let me help.

DAMAGED

• I am sorry about the damaged meal/s in your order. We never intended for this to happen in the first place. Let me help.

• I am sorry about the damaged ingredients/s in your order. We never intended for this to happen in the first place. Let me help.

PICK AND PACK

• I am sorry to know about the missing meal/s in your order. This is not something that happens normally and I am sad and disappointed that this happened to you. Let me help.

• I am sorry to know about the missing ingredients/s in your order. This is not something that happens normally and I am sad and disappointed that this happened to you. Let me help.

• I am sorry to know about the missing add-on/s in your order. This is not something that happens normally and I am sad and disappointed that this happened to you. Let me help.

INCORRECT

• I am sorry to know about the incorrect meal/s in your order. This is not something that happens normally and I am sad and disappointed that this happened to you. Let me help.

• I am sorry to know about the incorrect ingredients/s in your order. This is not something that happens normally and I am sad and disappointed that this happened to you. Let me help.

• I am sorry to know about the incorrect add-on/s in your order. This is not something that happens normally and I am sad and disappointed that this happened to you. Let me help.

MISSING RECIPE CARD

• I am sorry to know about the missing recipe card/s in your order. This is not something that happens normally and I am sad and disappointed that this happened to you. Let me help.

MARKED AS DELIVERED BUT NO BOX WAS RECEIVED

• I am sorry that you have not received your box though it was marked as delivered. We never intend to cause any confusion. Let me help.

REWARDS/VOUCHERS

• I am sorry to know about the issues you are experiencing with your rewards. Let me help

• I am sorry to know about the issues you are experiencing with your vouchers. Let me help

TECH ISSUE WITH ONLINE ACCOUNT

• I am sorry to know about the issues you are experiencing with your online account. I understand that ISSUE. Let me help

• 
  

PAUSED THE ACCOUNT BUT AN ORDER WAS CREATED

• I am sorry to know that an order was placed even though you have requested for the week to be skipped/paused.

I know how upsetting this feels. Let me see what I can do for you, CUSTOMER.

CANCELED THE ACCOUNT BUT AN ORDER WAS CREATED

• I am sorry to know that an order was placed even though you have requested for your account to be canceled.

I know how upsetting this feels. Let me see what I can do for you.

FREE FOR LIFE

• Thanks for your interest in our Free Breakfast for Life Promotion. Let me help.

• Thanks for your interest in our Free Wellness Shots for Life Promotion. Let me help.

• Thanks for your interest in our Free Bacon & Chicken Wings for Life Promotion. Let me help.

GENERAL 

• I appreciate you taking the time to report this matter to us. Your feedback helps us to improve the service we provide. I understand that ISSUE. Let me help.

• One thing's for sure, I never wished for anyone to experience your situation because it is upsetting.

• We never intended for this to happen in the first place.

• We never intended to cause any confusion in the first place.

• May I know the reason why you have decided to cancel?

• Just a survey for us to improve our service, may I know the reason why you have decided to cancel your subscription?

• Aside from what you mentioned to Brie, are there any other reasons why you wanted to cancel?

• Aside from what you mentioned to Colby, are there any other reasons why you wanted to cancel?

• Aside from what you mentioned to Basil, are there any other reasons why you wanted to cancel?

• Aside from what you mentioned to Olive, are there any other reasons why you wanted to cancel?

ACKNOWLEDGMENT

• I see.

Thanks for sharing that with us.

• Good for you. It is really great to know that you are starting to cook on your own.

• I hope that everything turns around for the better soon.

• We really appreciate the honesty.

• I hope that you recover soon, CUSTOMER.

• We really appreciate the honest feedback that you have provided. I will definitely let our kitchen know about this so that they can consider adding those options to our menu in the future.

• I appreciate you taking the time to report this incident to me. Let me raise your concern. We'll further investigate what has occurred to make sure that this will not happen again in the future. Allow me 1-2 minutes to send the report.

TO USE FOR CUSTOMER EDUCATION (OF THE COMPENSATION)

• I have now reported this issue. 

I want to let you know that mistakes like this do not usually happen and if it does, we go to great lengths to make sure that this is taken care of and take further actions to further improve our service. 

PROCEED TO CREDIT/REFUND TO DISCUSS THE COMPENSATION

FULL BOX CREDIT

• I wish I could replace the ITEM/BOX myself but, since we utilize local suppliers in the area we are not able to get these out to you this week.

To address this issue, let me add a full-box credit of $AMOUNT and this credit will automatically go towards your next full-priced box delivery on DATE.

• I have now added a full-box credit of $AMOUNT and this credit will automatically go towards your next full-priced box delivery on DATE. You will see this credit by going to Plan Settings in your online account.

HALF BOX CREDIT

• I wish I could replace the ITEM/BOX myself but, since we utilize local suppliers in the area we are not able to get these out to you this week.

To address this issue, let me add a half-box credit of $AMOUNT and this credit will automatically go towards your next full-priced box delivery on DATE.

• I have now added a half-box credit of $AMOUNT and this credit will automatically go towards your next full-priced box delivery on DATE. You will see this credit by going to Plan Settings in your online account.

FULL MEAL  CREDIT (FACTOR CUSTOMERS)

• I wish I could replace the MEAL myself but, since we utilize local suppliers in the area we are not able to get these out to you this week.

To address this issue, let me add a full meal credit of $AMOUNT and this credit will automatically go towards your next full-priced box delivery on DATE.

• I have now added a full meal credit of $AMOUNT and this credit will automatically go towards your next full-priced box delivery on DATE. You will see this credit by going to Plan Settings in your online account.

INGREDIENT CREDIT

• I wish I could replace the INGREDIENT myself but, since we utilize local suppliers in the area we are not able to get these out to you this week.

To address this issue, let me add a credit of $AMOUNT, to cover the affected item/s, and this credit will automatically go towards your next full-priced box delivery on DATE.

• I have now added a credit of $AMOUNT, to cover the affected item/s, and this credit will automatically go towards your next full-priced box delivery on DATE. You will see this credit by going to Plan Settings in your online account.

IF NEXT ORDER HAVE DISCOUNTS/PAUSED

• Since the next COUNT orders have discounts on them as part of your new customer promotion.

• Since the next COUNT orders have discounts on them as part of your  promotion when you reactivate your account.

• Since the next COUNT weeks were paused. But in case you chose to un-skip/un-pause one of the deliveries you placed on hold, initially, the credit will be applied towards the next full-priced delivery.

IF ACCOUNT IS CANCELLED

• Credits don't expire, so if you need to take a break, they'll be on your HelloFresh account when you return.

• Credits don't expire, so if you need to take a break, they'll be on your EveryPlate account when you return.

• Credits don't expire, so if you need to take a break, they'll be on your Factor account when you return.

• Credits don't expire, so if you need to take a break, they'll be on your Green Chef account when you return.

• Credits don't expire, so if you need to take a break, they'll be on your Good Chop account when you return.

FULL BOX REFUND

• I wish I could replace the ITEM/BOX myself but, since we utilize local suppliers in the area we are not able to get these out to you this week.

To address this issue, I have refunded you with a full-box refund of $AMOUNT. Refunds will be reflected on the card on file within 5-10 business days, excluding holidays, from today.

• I have now refunded you a full-box refund of $AMOUNT. Refunds will be reflected on the card on file within 5-10 business days, excluding holidays, from today.

HALF BOX REFUND

• I wish I could replace the ITEM/BOX myself but, since we utilize local suppliers in the area we are not able to get these out to you this week.

To address this issue, I have refunded you a half-box refund of $AMOUNT. Refunds will be reflected on the card on file within 5-10 business days, excluding holidays, from today.

• I have now refunded you a half-box refund of $AMOUNT. Refunds will be reflected on the card on file within 5-10 business days, excluding holidays, from today.

FULL MEAL REFUND (FACTOR CUSTOMERS)

• I wish I could replace the MEAL myself but, since we utilize local suppliers in the area we are not able to get these out to you this week.

To address this issue, let me add a full-meal refund to your account in the amount of $AMOUNT. Refunds will be reflected on the card on file within 5-10 business days, excluding holidays, from today.

• I have now added a full-meal refund to your account in the amount of $AMOUNT and this refund will be reflected on the card on file within 5-10 business days, excluding holidays, from today.

FULL INGREDIENT REFUND

• I wish I could replace the affected item/s myself but, since we utilize local suppliers in the area we are not able to get these out to you this week.

To address this issue, let me add a refund of $AMOUNT, to cover the affected item/s. Refunds will be reflected on the card on file within 5-10 business days, excluding holidays, from today.

• I have now refunded you with $AMOUNT, to cover the affected item/s, and this refund will be reflected on the card on file within 5-10 business days, excluding holidays, from today.

• $9.99 for the shipping fee will be refunded.

• $10.99 for the shipping fee will be refunded.

• $AMOUNT for the add-ons will be refunded.

• $AMOUNT for the premium meals will be refunded.

• Refunds will be reflected on the card on file within 5-10 business days, excluding holidays, from today.

Please expect your refund on DATE.

• Refunds will be reflected on the card on file within 5-10 business days, excluding holidays, from the day the refund was processed. You were refunded with $AMOUNT on DATE.

• This refund will be reflected in your Visa Credit Card within 5-10 business days.

• This refund will be reflected in your Mastercard Credit Card within 5-10 business days.

• This refund will be reflected in your PayPal within 5-10 business days.

• This refund will be reflected in your Amex Credit Card within 5-10 business days.

• This refund will be reflected in your Discover Credit Card within 5-10 business days.

CREDIT

• Our team is aware of this issue so our Back Office Team has issued a credit of $AMOUNT and this credit will automatically go towards your next full-priced box delivery on DATE.

REFUND

• Our team is aware of this issue so our Back Office Team has issued a refund of $AMOUNT last DATE and this refund should be reflected to the payment information you have on file within 5-10 business days from the day the refund was processed.

ADDITIONAL REFUND

• On top of the credit, a refund of $AMOUNT was processed on DATE. The refund will go back to the card on file within 5-10 business days from the day the refund was processed.

ADDITIONAL CREDIT

• On top of the refund, a credit of $AMOUNT was processed and this credit will automatically go towards your next full-priced box delivery on DATE.

I would like to let you know that we have a feature in our app/website where you can report missing/damaged ingredients. This way it will lessen your hassle of reaching out to us. Just Navigate to the “Contact Us” page, and click on the “Report an Ingredient or Recipe Error” button. Once you have clicked that, you will need to choose the box affected, meals, ingredients, and if the item is damaged/ missing. Just submit it and a credit will automatically be applied to your account. The report you have created will be forwarded to us for further investigation and this will help us to improve our service. You may check that by clicking on this link: https://www.hellofresh.com/contact-page/chat

Upon checking, it shows that you have successfully reported the issue through our online Self-Reporting Tool.

A credit of $AMOUNT was processed and this credit will automatically go towards your next full-priced box delivery on DATE.

GENERAL RETENTION

Before we proceed, I would like to share that aside from canceling, you have the options to pause your subscription for 4 weeks, then your deliveries will resume after 4 weeks, change the frequency of your deliveries from weekly to bi-weekly or monthly, or change the size of your plan. Is that something that you would like to consider or have you made up your mind?

CUSTOMER IS MOVING

• Before we proceed with canceling, I just wanted to share that we deliver in all 48 continental states (excluding Hawaii and Alaska). Would you perhaps be interested in putting your account on hold for 4 weeks while you’re still settling down? We can update your address on file when you're ready and already settled in. Would you be interested in that option?

RESCHEDULE THE DELIVERY DATE OF THE FIRST BOX

• Before I cancel the order, I wanted to know if you were interested in maybe changing the date of the first box. We have 4 weeks of menus up on our website right now and we wouldn't want you to miss out on anything super delicious in the next 4 weeks. Would you be interested in that option?

• We offer a credit first for our customers' convenience. This way, you will not have to wait for the funds to go back to your card, it will just automatically be applied to your next box. However, if you prefer to get refunded instead, I'll be as happy to process it for you.

• Thank you for allowing me share your options, CUSTOMER. Please know that the options I offered to you are part of the quality of this interaction.

I respect your decision. Let me go ahead and cancel your account.

Please bear with me.

************************************************************************************

• Not to worry, I got you.

• Thank you for allowing me share your options, CUSTOMER. Please know that the options I offered to you are part of the quality of this interaction.

I respect your decision. Let me go ahead and cancel your account and the order that was placed.

Please bear with me.

• The delivery window for all of our couriers is from 8:00 AM and 8:000 PM, local time, on the delivery day. Most likely, the meals will be waiting at your door when you return from work.

• Your box will arrive between 8:00 AM and 8:000 PM local time on your scheduled delivery day.

• Our delivery window here at Factor is from 8:00 AM and 8:000 PM And the time of the delivery depend on the route of the driver and the volume of orders the driver delivers for that location.

• Our delivery window here at Green Chef is from 8:00 AM and 8:000 PM. And the time of the delivery depend on the route of the driver and the volume of orders the driver delivers for that location.

• Our delivery window here at Good Chop is from 8:00 AM and 8:000 PM. And the time of the delivery depend on the route of the driver and the volume of orders the driver delivers for that location.

• Our couriers deliver until 8:00 PM, local time, so hopefully they get that out to you so you can enjoy your meals. If it's not there tonight, we want to give them until tomorrow to attempt to make the delivery as the ingredients are packed to stay in transit. If it is still not there by tomorrow night or if there are any issues when it arrives, please contact us so we can get everything taken cared of.

FACTOR

• Our pre-cooked meals in their respective meal trays are designed to stay fresh for up to 48 hours from the original delivery date and they should arrive at a temperature of 41°F (5°C) or below. We don't advise you to consume the meals in case you received them beyond 41°F (5°C) or if the meals trays are no longer cool to the touch.

as per https://www.factor75.com/faq

GREEN CHEF

• Our boxes are designed to stay fresh for up to 48 hours from the original delivery date. The ingredients, especially the meats, should arrive at a temperature of 40°F (4.44°C) or below. We don't advise you to consume the meals in case you received them beyond 40°F (4.44°C)  or if the proteins are no longer cool to the touch.

as per https://www.greenchef.com/faq

GOOD CHOP

• We freeze our meat and seafood cuts at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, even if you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.

• However, if your products appear thawed when you open the box, check for temperature:

• If the meat is below 40°F (4.44°C), you can refrigerate it and cook or re-freeze it, if it is above 40°F (4.44°C), please discard the products and contact us back.

as per https://www.goodchop.com/faq

• I know how important it is for you to receive your meals on time. I honestly would love to replace this box for you, however, we always need lead time which we set the cut-off before your delivery. All meals are completely made fresh-to-order by our chefs. We wait until after the cutoff to order ingredients from our suppliers, so we can ensure our ingredients are fresh.

• The freebie promotional voucher codes are limited to new customers and follow one per household policy. The system has records of another account with the same shipping address, which may be the reason why the code has an issue being applied to the account. Nonetheless, I do thank you for reaching support to clear this out. I hope that I was able to explain everything in a way for you to understand it better.

• Upon checking, I can see that you used a voucher code for first-time customers. Our system must have detected a duplicate account under the same information you have and automatically canceled your first box without prior notice. Did you happen to have a past subscription with us? 

• The system detected that multiple accounts were created either with the same name or the same address which is why the order was canceled. Your order, if paid, will be refunded within 5-10 business days from the day the refund was processed by the system.

• To avoid any order and payment issues that occurred before where one household had duplicate/multiple subscriptions and was charged twice or more and had multiple boxes delivered within a single week, our company has decided, that we will only allow one account per household.

IF CUSTOMER REBUTTS (last resort)

• I understand how upsetting this is for you. I would like to recommend for you to sign up using a different :

1. Email

2. Shipping Address

3. Name

ACCOUNT IS ALREADY CANCELLED

• Before we proceed, I would like to confirm that your account is cancelled. It was cancelled on DATE.

• Upon checking it shows that your account is already cancelled. It was cancelled on DATE.

(then send reactivation steps)

BOX CANCELLATION

Refund was processed

• As requested, I went ahead and cancelled your DATE delivery.

You will be refunded with $AMOUNT.

The refund will be applied towards the payment method on file within 5-10 business days from today.

Your next delivery will be on DATE.

Cancelled before cut-off

• As requested, I went ahead and cancelled your DATE delivery. No charges were processed as the order was cancelled before the cut-off.

If the account is still active after box cancellation

HELLOFRESH | EVERYPLATE | FACTOR_ | GREEN CHEF

• Just a heads up, cancelling the order does not affect the account, as you are still signed up for a delivery subscription. May I ask if you would like to pause the deliveries for the next 4 weeks while you think about what you want to do with the account?

GOODCHOP

• Just a heads up, cancelling the order does not affect the account, as you are still signed up for a monthly delivery subscription. May I ask if you would like to pause the deliveries for the next 4 weeks while you think about what you want to do with the account?

• We will always try to notify customers, like you, when there is anything unusual about an order - menu changes, delivery issues, delivery shifts due to holidays, etc. If you are receiving a normally scheduled order, your next week’s order will be previewed within your shipping confirmation email.

FACTOR

WEEKDAY DELIVERY (Mon, Tue, Wed)

Just would like to share that you may make changes until Wednesday at 11:59 pm CT/9:59 pm PST the week before your delivery.

The system sends email reminders every Monday to customers, like you, to let you know that you have an order scheduled to be processed.

SATURDAY DELIVERY

Just would like to share that you may make changes until Monday at 11:59 pm CT/9:59 pm PST the week before your delivery.

The system sends email reminders every Monday to customers, like you, to let you know that you have an order scheduled to be processed.

SUNDAY DELIVERY

Just would like to share that you may make changes until Tuesday at 11:59 pm CT/9:59 pm PST the week before your delivery.

The system sends email reminders every Monday to customers, like you, to let you know that you have an order scheduled to be processed.

HELLOFRESH | GREEN CHEF

• Just would like to share that you may make changes on or before 5 days by 11:59 PM PST prior to your scheduled delivery day.

We will always try to notify customers, like you, when there is anything unusual about an order - menu changes, delivery issues, delivery shifts due to holidays, etc. If you are receiving a normally scheduled order, your next week’s order will be previewed within your shipping confirmation email.

EVERYPLATE 

• Just would like to share that you may make changes on or before 5 days by 11:59 PM EST prior to your scheduled delivery day.

We will always try to notify customers, like you, when there is anything unusual about an order - menu changes, delivery issues, delivery shifts due to holidays, etc. If you are receiving a normally scheduled order, your next week’s order will be previewed within your shipping confirmation email.

GOOD CHOP

1 Day Transit Region - GX Zip Code Look Up ← this is a link 

• Just would like to share that you may make changes 4 days at 11:59 PM PST prior to your scheduled delivery day.

2 Day Transit Region - GX Zip Code Look Up ← this is a link

• Just would like to share that you may make changes 5 days at 11:59 PM PST prior to your scheduled delivery day.

HELLOFRESH

For your reference, here are the steps on how to pause/un-pause (skip/un-skip) your deliveries :

Desktop: 

Step 1: Once you have logged in to your account at www.hellofresh.com, select the date of the order you would like to skip from the 'My Menu' page and click 'Edit delivery'

Step 2: Select 'Skip this week' from the delivery options

Step 3: Select a description that best fits your reason for skipping the delivery and click 'Save'

Step 4: Enter a comment detailing any additional feedback or information and select 'Send' to see confirmation that the order has been successfully skipped

Mobile:

Step 1: Once you have logged in to your account at www.hellofresh.com, choose the date of the order you would like to skip and select 'Edit delivery'

Step 2: Select 'Skip this week' from the delivery options

Step 3: Select a description that best fits your reason for skipping the delivery and select 'Send'

Step 4: Enter a comment detailing any additional feedback or information and select 'Send' to see confirmation that the order has been successfully skipped.

App: 

Step 1: Open the HelloFresh app and select 'My Menu' at the bottom of the screen

Step 2: Choose the date of the order you would like to reschedule and select 'Edit delivery' near the top of the screen

Step 3: Select 'Skip this week' from the delivery options

Step 4: Select a description that best fits your reason for skipping the delivery

Step 5: Enter a comment detailing any additional feedback or information and select 'Submit' to see confirmation that the order has been successfully skipped.

EVERYPLATE

For your reference, here are the steps on how to pause/un-pause (skip/un-skip) your deliveries :

Desktop: 

Step 1: Once you have logged in to your account at www.everyplate.com, select the date of the order you would like to skip from the 'My Menu' page and click 'Change or Skip Delivery'

Step 2: Select 'Skip Week' from the delivery options

Step 3: Click 'Skip Delivery' to confirm

Step 4: Choose a description that best fits your reason for skipping the delivery and select 'Submit' to see confirmation that the order has been successfully skipped.

Mobile:

Step 1: Once you have logged in to your account at www.everyplate.com, scroll down to choose the date of the delivery you would like to skip and select 'Change or Skip Delivery'

Step 2: Choose 'Skip Week' from the delivery options

Step 3: Select 'Skip Delivery' to confirm

Step 4: Choose a description that best fits your reason for skipping the delivery and select 'Submit' to see confirmation that the order has been successfully skipped.

App: 

Step 1: Open the EveryPlate app and select 'Deliveries' at the bottom of the screen

Step 2: Scroll down to select the date of the order you would like to skip and select the 3 dots to the right of the order date

Step 3: Select 'Skip Week' from the delivery options

Step 4: Select 'Confirm' to see confirmation that the order has been successfully skipped

FACTOR

For your reference, here are the steps on how to pause/un-pause (skip/un-skip) your deliveries :

Desktop: 

Step 1: Once you have logged in to your account at www.factor75.com, select the date of the order you would like to skip from the My Menu page and click 'Change or Skip Delivery'.

Step 2: Select 'Skip Week' from the delivery options.

Step 3: Click 'Skip Delivery' to confirm.

Step 4: Choose a description that best fits your reason for skipping the delivery and select 'Submit' to see confirmation that the order has been successfully skipped.

Mobile:

Step 1: Once you have logged in to your account at www.factor75.com, select the date of the order you would like to skip and click 'Change or skip delivery'

Step 2: Choose 'Skip Week' from the delivery options

Step 3: Select 'Skip Delivery' to confirm

Step 4: Choose a description that best fits your reason for skipping the delivery and select 'Submit' to see confirmation that the order has been successfully skipped.

App: 

Step 1: Open the Factor app, select the date of the order you would like to skip from the 'Deliveries' page, and select the 3 dots to the right of the delivery date.

Step 2: Select 'Skip week' from the delivery options.

Step 3: Select 'Confirm' to see confirmation that the order has been successfully skipped.

GREEN CHEF

For your reference, here are the steps on how to pause/un-pause (skip/un-skip) your deliveries :

Desktop: 

Step 1: Once you have logged in to your account at www.chef.greenchef.com, select the date of the order you would like to skip from the 'My Menu' page and click 'Change or skip delivery'

Step 2: Select 'Skip Week' from the delivery options

Step 3: Click 'Skip Delivery' to confirm

Step 4: Choose a description that best fits your reason for skipping the delivery and click 'Submit' (a) to see confirmation that the order has been successfully skipped.

Mobile:

Step 1: Once you have logged in to your account at www.greenchef.com, select the date of the order you would like to skip and select 'Change or skip delivery'

Step 2: Select 'Skip Week' from the delivery options

Step 3: Choose 'Skip Delivery' to confirm

Step 4: Choose a description that best fits your reason for skipping the delivery and click 'Submit' to see confirmation that the order has been successfully skipped.

App: 

Step 1: Open the Green Chef app and select 'Deliveries' at the bottom of the screen

Step 2: Scroll down to choose the date of the order you would like to skip and select the 3 dots to the right of the order date

Step 3: Select 'Skip Week' from the delivery options

Step 4: Select 'Confirm' to see confirmation that the order has been successfully skipped.

GOOD CHOP

For your reference, here are the steps on how to pause/un-pause (skip/un-skip) your deliveries :

Desktop: 

Step 1: Once you have logged into your account at goodchop.com, select 'Edit Delivery Date'

Step 2: Choose your new delivery date from the pop-up calendar and select 'Reschedule Delivery'

Step 3: You will see a pop-up confirming your new delivery date and the option to select new cuts or use your last order for your meal selection

Mobile: 

Step 1: Once you have logged into your account at goodchop.com, select 'Edit Delivery Date'

Step 2: Choose your new delivery date from the pop-up calendar and select 'Reschedule Delivery'

Step 3: You will see a pop-up confirming your new delivery date and the option to select new cuts or use your last order for your meal selection

App: Good Chop does not have an app

HELLOFRESH

• If you ever decide to try us again (and we hope you do, you can simply follow the steps below to reactivate your account:

Desktop:

Once you have logged in to your account at www.hellofresh.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top right of the screen

Mobile:

Once you have logged in to your account at www.hellofresh.com, choose 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate & pick meals'

App:

Step 1: Open the HelloFresh app and select 'Review details to reactivate' at the top of the screen

Step 2: Confirm or update your meal preferences, serving size, and number of meals per week scroll down to see your summary and select 'Promo Code' to enter a promotion, if applicable, and select 'Reactivate'

Step 3: Select 'Got it' to confirm that the subscription has been successfully reactivated

EVERYPLATE

• If you ever decide to try us again (and we hope you do, you can simply follow the steps below to reactivate your account:

Desktop:

Once you have logged in to your account at www.everyplate.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top right of the screen

Mobile:

Once you have logged in to your account at www.everyplate.com, choose 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top of the screen

App:

Step 1: Open the EveryPlate app and select 'Review & Reactivate My Account' at the bottom of the screen

Step 2: Confirm or update your meal preferences, plan size, delivery address, and payment method, and then select 'Reactivate My Account' to see confirmation that the subscription has been successfully reactivated

FACTOR

• If you ever decide to try us again (and we hope you do, you can simply follow the steps below to reactivate your account:

Desktop: 

Once you have logged in to your account at www.factor75.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top right of the screen

Mobile:

Once you have logged in to your account at www.factor75.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top of the screen.

App: 

Step 1: Open the Factor app and select 'Review & Reactivate My Account' at the bottom of the screen

Step 2: Confirm or update your meal preferences, plan size, delivery address, and payment method, and then select 'Reactivate My Account' to see confirmation that the subscription has been successfully reactivated.

GREEN CHEF

• If you ever decide to try us again (and we hope you do, you can simply follow the steps below to reactivate your account:

Desktop: 

Once you have logged in to your account at chef.greenchef.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top right of the screen.

Mobile:

Once you have logged in to your account at chef.greenchef.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top of the screen.

App: 

Step 1: Open the Green Chef app and select 'Review & Reactivate My Account' at the bottom of the screen

Step 2: Confirm or update your meal preferences, plan size, delivery address, delivery date, and payment method, and then select 'Reactivate My Account' to see confirmation that the subscription has been successfully reactivated.

GOOD CHOP

• If you ever decide to try us again (and we hope you do, you can simply follow the steps below to reactivate your account:

Desktop: 

Step 1: Upon logging in, you will be taken to the reactivation landing page. Select "Reactivate & Choose Cuts" in the top right corner of the screen

Step 2: Prior to completing reactivation, you can select a new plan, enter a discount code, and/or update your payment method or delivery information. When finished, select "Reactivate" under your order summary

Step 3: You will be taken to your dashboard where you'll see a message confirming that you have successfully reactivated your account. From here, you can edit/select your cuts and navigate throughout your active account as desired.

Mobile:

Step 1: Upon logging in to goodchop.com, you will be taken to the reactivation landing page. Select "Reactivate & Choose Cuts" 

Step 2: Prior to completing reactivation, you can select a new plan, enter a discount code, and/or update your payment method or delivery information. When finished, select "Reactivate" under your order summary

Step 3: You will be taken to your dashboard where you'll see a message confirming that you have successfully reactivated your account. From here, you can edit/select your cuts and navigate throughout your active account as desired!

App: Good Chop does not have an app

1. We are sad that you have decided to cancel your account but we respect your decision. My goal is to always provide you with the best customer service experience, which is why I am glad to assist you today with your deletion request.

2. Our interaction is connected to the email EMAIL, are you referring to this account?

3. Before we proceed, I would like to confirm that your account is canceled. It was canceled on DATE.

4. As requested, I've submitted a request to delete your account and its data. I understand that you wanted to address the privacy preference request. I have submitted the request to get this information to our legal team and our team will reach back out to you within 45 to 90 days with additional information/confirmation. Factor takes privacy very seriously and takes all the necessary steps and precautions to make sure your information is not available to anyone else.

5. NEXT ISSUE AVOIDANCE

• Feel free to explore our website at https://www.hellofresh.com/ to help you get more details with regards to your subscription. I also would like to make you aware of our awesome FAQ page at https://www.hellofresh.com/about/faq where you can find quick answers to some of our most frequently asked questions.

• Feel free to explore our website at https://www.everyplate.com/ to help you get more details with regards to your subscription. I also would like to make you aware of our awesome FAQ page at https://www.everyplate.com/faq where you can find quick answers to some of our most frequently asked questions.

• Feel free to explore our website at https://go.factor75.com/ to help you get more details with regards to your subscription. I also would like to make you aware of our awesome FAQ page at https://go.factor75.com/faq where you can find quick answers to some of our most frequently asked questions.

• Feel free to explore our website at https://www.greenchef.com/ to help you get more details with regards to your subscription. I also would like to make you aware of our awesome FAQ page at https://www.greenchef.com/faq where you can find quick answers to some of our most frequently asked questions.

• Feel free to explore our website at https://www.goodchop.com/ to help you get more details with regards to your subscription. I also would like to make you aware of our awesome FAQ page at https://www.goodchop.com/faq where you can find quick answers to some of our most frequently asked questions.

6. Will there be anything else I can assist you with today? 

• I have requested for your, payment information to be removed from our system. This request will take 24-48 hours to take effect.

https://docs.google.com/forms/d/e/1FAIpQLSdAvkovYBOdPsQeFz1zhok-_sYf7E8uvUryW6iuKDMBSO7RhA/viewform

use HelloFresh Email to access the link

• Your Gift Card, CODE, was deactivated. The Gift Card was purchased at $AMOUNT, this amount will be applied back to your account as a credit, and this credit will automatically go towards your next full-priced box delivery on DATE.

https://docs.google.com/forms/d/e/1FAIpQLSfsXg22f4OmW15j2cdxKMGemrjLHaxdbezg81MynH_KNfqcDQ/viewform

use HelloFresh Email to access the link

HelloFresh

• I wanted to let you know that our partner brand, HelloFresh offers a variety of farm-fresh ingredients and easy-to-master cooking instructions that you could choose from each week. HelloFresh expert chefs create all the dishes to make sure that they're all delicious and balanced. To know more, you may visit them through their website at https://www.hellofresh.com/

RETENTION

• Before we proceed, I wanted to share our partner brand, HelloFresh, that you might be interested in. They offer a variety of farm-fresh ingredients and easy-to-master cooking instructions that you could choose from each week. HelloFresh expert chefs create all the dishes to make sure that they're all delicious and balanced. To know more, you may visit them through their website at https://www.hellofresh.com/

While you check HelloFresh out, I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

EveryPlate - (cost-efficient)

• I wanted to let you know that our partner brand, EveryPlate offers not only delicious but also very cost-efficient meals. To know more, you may visit them through their website at https://everyplate.com/

RETENTION

• Before we proceed, I wanted to share our partner brand, EveryPlate, that you might be interested in. They offer not only delicious but also very cost-efficient meals. To know more, you may visit them through their website at https://everyplate.com/

While you check EveryPlate out, I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

Factor (with a busy lifestyle)

• I wanted to let you know that since you have a busy lifestyle and can't seem to find the time to cook, you may check out our partner brand, Factor. They offer delicious pre-cooked healthy meals that fit different dietary preferences. To know more, you may visit their website at https://www.factor75.com/r/home

RETENTION

• Before we proceed, I wanted to share our partner brand, Factor, that you might be interested in. They offer delicious pre-cooked healthy meals that fit different dietary preferences. To know more, you may visit their website at https://www.factor75.com/r/home

While you check Factor out, I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

Green Chef

• I wanted to let you know that since you have a certain dietary preference, our sister brand, Green Chef, has delicious and healthy meals on their menus that fit people with different dietary needs. You may visit their website at https://www.greenchef.com/

RETENTION

• Before we proceed, I wanted to share our partner brand, Green Chef, that you might be interested in. They offer delicious and healthy meals on their menus that fit people with different dietary needs. You may visit their website at https://www.greenchef.com/

While you check Green Chef out, I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

• Feel free to explore our website at https://www.hellofresh.com/ to help you get more details with regards to your subscription. I also would like to make you aware of our awesome FAQ page at https://www.hellofresh.com/about/faq where you can find quick answers to some of our most frequently asked questions. Please know that you are scheduled to receive a box every week unless the account/subscription is canceled, changes or modifications must be made at least 4 days prior to the scheduled delivery date.

• Feel free to explore our website at https://www.everyplate.com/ to help you get more details with regards to your subscription. I also would like to make you aware of our awesome FAQ page at https://www.everyplate.com/faq where you can find quick answers to some of our most frequently asked questions. Please know that you are scheduled to receive a box every week unless the account/subscription is canceled, changes or modifications must be made at least 4 days prior to the scheduled delivery date.

• Feel free to explore our website at https://go.factor75.com/ to help you get more details with regards to your subscription. I also would like to make you aware of our awesome FAQ page at https://go.factor75.com/faq where you can find quick answers to some of our most frequently asked questions. Please know that you are scheduled to receive a box every week unless the account/subscription is canceled, changes or modifications must be made on Wednesday the week prior to the scheduled delivery date.

• Feel free to explore our website at https://www.greenchef.com/ to help you get more details with regards to your subscription. I also would like to make you aware of our awesome FAQ page at https://www.greenchef.com/faq where you can find quick answers to some of our most frequently asked questions. Please know that you are scheduled to receive a box every week unless the account/subscription is canceled, changes or modifications must be made at least 4 days prior to the scheduled delivery date.

• Feel free to explore our website at https://www.goodchop.com/ to help you get more details with regards to your subscription. I also would like to make you aware of our awesome FAQ page at https://www.goodchop.com/faq where you can find quick answers to some of our most frequently asked questions. Please know that you are scheduled to receive a box every week unless the account/subscription is canceled, changes or modifications must be made at least 4 days prior to the scheduled delivery date.

• Will there be anything else I can assist you with today? 

• Is there anything else I can do to help you with?

• I am glad that I was able to help. Will there be anything else I can do to help?

• After this chat, you will be asked to give feedback. There will be 3 questions. The first one is about the customer service I have provided you with, 1 star will be the lowest, and 5 stars will be the highest score. I hope that I was able to assist you to your satisfaction. I would surely appreciate it if you’d include my name, Maj, in your comment. Once again have a great day and thank you for reaching HelloFresh.

• After this chat, you will be asked to give feedback. There will be 3 questions. The first one is about the customer service I have provided you with, 1 star will be the lowest, and 5 stars will be the highest score. I hope that I was able to assist you to your satisfaction. I would surely appreciate it if you’d include my name, Maj, in your comment. Once again have a great day and thank you for reaching EveryPlate.

• After this chat, you will be asked to give feedback. There will be 3 questions. The first one is about the customer service I have provided you with, 1 star will be the lowest, and 5 stars will be the highest score. I hope that I was able to assist you to your satisfaction. I would surely appreciate it if you’d include my name, Maj, in your comment. Once again have a great day and thank you for reaching Factor.

• After this chat, you will be asked to give feedback. There will be 3 questions. The first one is about the customer service I have provided you with, 1 star will be the lowest, and 5 stars will be the highest score. I hope that I was able to assist you to your satisfaction. I would surely appreciate it if you’d include my name, Maj, in your comment. Once again have a great day and thank you for reaching Green Chef.

• After this chat, you will be asked to give feedback. There will be 3 questions. The first one is about the customer service I have provided you with, 1 star will be the lowest, and 5 stars will be the highest score. I hope that I was able to assist you to your satisfaction. I would surely appreciate it if you’d include my name, Maj, in your comment. Once again have a great day and thank you for reaching Good Chop.

• Since we have not received any response from this interaction, we left your account active.

Wait 1 minute

• I noticed that you haven’t responded in a while. Are you still with me?

• Are we still connected?

• I could see there's a delay with our responses. This may be a latency issue with our connection. Kindly confirm if you are experiencing the same.

• I'm receiving a delayed response. Kindly confirm if you are experiencing the same.

Wait 1 minute

• While it is always my pleasure to assist you, however, due to inactivity, this Chat will not remain active. If you need any further assistance, please feel free to reach out to our call center at 646-846-3663 or re-initiate chat with us again through https://www.hellofresh.com/contact-us and one of our representatives will be happy to assist you.  Please refrain from participating in our survey until your issue is resolved. Have a great day.

• While it is always my pleasure to assist you, however, due to inactivity, this Chat will not remain active. If you need any further assistance, please feel free to reach out to our call center at 973-210-4915 or re-initiate chat with us again through https://www.everyplate.com/contact and one of our representatives will be happy to assist you.  Please refrain from participating in our survey until your issue is resolved. Have a great day.

• While it is always my pleasure to assist you, however, due to inactivity, this Chat will not remain active. If you need any further assistance, please feel free to reach out to our call center at 888-573-5727 or re-initiate chat with us again through https://www.factor75.com/contact and one of our representatives will be happy to assist you.  Please refrain from participating in our survey until your issue is resolved. Have a great day.

• While it is always my pleasure to assist you, however, due to inactivity, this Chat will not remain active. If you need any further assistance, please feel free to reach out to our call center at 888-236-7295 or re-initiate chat with us again through https://www.greenchef.com/contact and one of our representatives will be happy to assist you.  Please refrain from participating in our survey until your issue is resolved. Have a great day.

• While it is always my pleasure to assist you, however, due to inactivity, this Chat will not remain active. If you need any further assistance, please feel free to reach out to our call center at 929-203-4850 or re-initiate chat with us again through https://www.goodchop.com/contact and one of our representatives will be happy to assist you.  Please refrain from participating in our survey until your issue is resolved. Have a great day.

Wait 1 more minute and Disconnect

Resolved Issue/s :

• Will there be anything else I can assist you with today, CUSTOMER?

Wait 2 minutes and Disconnect

• Thank you for being in touch with HelloFresh. It was a pleasure assisting you today.

• Thank you for being in touch with EveryPlate. It was a pleasure assisting you today.

• Thank you for being in touch with Factor. It was a pleasure assisting you today.

• Thank you for being in touch with Green Chef. It was a pleasure assisting you today.

• Thank you for being in touch with Good Chop. It was a pleasure assisting you today.

GOOD INTERACTION

• I hope you can participate in the survey to rate how I have assisted you. The first one is about the customer service I have provided you with, 1 star will be the lowest, and 5 stars will be the highest score.

BAD INTERACTION

• I hope the experience you had will not be reflected in the survey of this interaction.

• Thank you for your understanding. We appreciate your business and look forward to serving you in the future 

GENERAL

• Your honest feedback means so much to us. Thanks for allowing me to help you today. Please take care and stay safe.

• Your honest feedback means so much to us.

BRAND-SPECIFIC CLOSING

• Thanks for being in touch with HelloFresh. Your time today is greatly appreciated.

• Thanks for being in touch with EveryPlate. Your time today is greatly appreciated.

• Thanks for being in touch with Factor. Your time today is greatly appreciated.

• Thanks for being in touch with Green Chef. Your time today is greatly appreciated.

• Thanks for being in touch with Good Chop. Your time today is greatly appreciated.

Please take care and stay safe. Bye, CUSTOMER.

• CUSTOMER, I know that you are upset and you have every right to be, given your situation.

However, I notice that you are beginning to curse a lot and it makes me uncomfortable and anxious. Do you mind refraining from using those words?

As a customer myself, I was also in a similar situation before. I also have a subscription, and we are not given the privilege of a refund if we wish to cancel past the cutoff period.

I know this is a hassle on your end. I would be more than happy to send your feedback to our kitchen. At this point, I can only assure you that this will be your last delivery.

Our system aligns with the policy, it automatically locks the option to which we do not have a way to override the no-compensation policy. Trust me, I understand your situation, I've been in the same position several times. I hope you understand my side.

• I understand you're upset. Cursing at me will not help me fix your problem, CUSTOMER. But I am willing to help and look for other options.

• I understand you're upset, but I need to ask that we communicate respectfully. 

FACTOR

I can confirm that your account was cancelled on DATE. Although the account was cancelled, it does not necessarily cancel the order that was placed. Here at Factor, we strictly follow our cut-off schedule which falls every Wednesday at 11:59 pm CT the week before your delivery. Emails are usually sent after the cancellation to confirm that the account is successfully cancelled and to inform you of your last order.

GREEN CHEF

I can confirm that your account was cancelled on DATE. Although the account was cancelled, it does not necessarily cancel the order that was placed. Here at Green Chef, we strictly follow our cut-off schedule which falls 5 days by 11:59 PM PST prior to your scheduled delivery day. Emails are usually sent after the cancellation to confirm that the account is successfully cancelled and to inform you of your last order.

I understand that you would like to ISSUES and it looks like you are trying to reach out to our counterpart in the UK.

You may reach them through : https://www.greenchef.co.uk/contact

• Thank you so much for reaching out to us regarding the tracking status of your box.

The scheduled delivery of your order is on DATE and it should be delivered to you by COURIER.

• Just a heads up that you will receive an email with a tracking link for your delivery once your order is out for delivery.

• You will still have the ability to view the tracking details of your order through your order tracking email or account dashboard.

HELLOFRESH

To ensure your ingredients stay at the peak of freshness in which they were packed, we recommend storing all items at refrigerated temperatures. Except for seafood, all ingredients should be cooked and consumed within five days of delivery. Seafood should be cooked and consumed within 2 days of delivery. Do not refreeze ingredients.

EVERYPLATE

To ensure your ingredients stay at the peak of freshness in which they were packed, we recommend storing all items at refrigerated temperatures. Except for seafood, all ingredients should be cooked and consumed within five days of delivery. Seafood should be cooked and consumed within 2 days of delivery. Do not refreeze ingredients.

FACTOR

• Your meals will stay fresh for a full 7 days in the fridge. Also, there is an 'Enjoy By' date printed on each of the meal sleeves.

• When your order is delivered, unpack your meals and slide them right into your fridge. Yep, that's it! Our meals are intended to be enjoyed fresh for optimal quality, we do not recommend freezing 

Note: Meals are fresh and delicious for at least 7 days after delivery, and there is an 'Enjoy By' date printed on each of the packages

GREEN CHEF

• Our insulation and packed ingredients have been rigorously tested to ensure that they maintain excellent condition from source to destination. Perishable items should be refrigerated by the end of the day on which they were delivered.

We work with our suppliers to source in-season ingredients just for you. Our produce does not spend much time on a shelf—we generally get our ingredients into your home in less time than a grocery store could. Since organic ingredients have no artificial preservatives they can sometimes have a shorter shelf life. However, with our insulated packaging used during transit and your standard refrigerator at home, ingredients will typically stay fresh for five days after arrival.

Note: Recipes containing seafood should be eaten sooner, typically within 3 days of when your box arrives. Please review our safe food handling tips.

GOOD CHOP

• We freeze our meat and seafood cuts at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, even if you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.

Still, despite shipping your meat and seafood frozen for maximum freshness, we recommend that you not keep your box outside for more than 6 to 8 hours after delivery.