The specific reheating temperature of “165° F” is included on Factor meal sleeves.

You’ll find re-heating instructions for both the oven and the microwave provided right on the label of each meal container. Follow the preparation instructions on the packaging and reheat until the meal reaches an internal temperature of 165° F. When using an oven, remove the plastic seal from the meal completely to ensure proper ventilation. While we do include generalized instructions on each meal sleeve, please know the heating can vary based upon your specific oven/microwave due to the wide variety of every individual make and model of oven or microwave.

• Tip: We recommend using a sheet pan when using a standard oven to heat meals so it is easy to get out once hot!

• Note: Our meal trays are not designed to be heated in a convection (or toaster) oven and/or heated with those settings

• Our meals are fully cooked to safe internal temperatures. All you have to do is reheat the meals in the microwave or oven. Please look at the back of the meal sleeve for meal-specific heating instructions. Follow the preparation instructions on the packaging and reheat until the meal reaches an internal temperature of 165° F. Please know, heating times can vary depending on your microwave/oven.

Tip: We recommend using a sheet pan when using a standard oven to heat meals so it is easy to get out once hot.

Note: Our meal trays are not designed to be heated in a convection (or toaster) oven and/or heated with those settings.

Our meals are fully cooked to safe internal temperatures. All you have to do is reheat the meals in the microwave or oven. Please look at the back of the meal sleeve for meal-specific heating instructions. The heating times may vary depending on your microwave/oven. Follow the preparation instructions on the packaging and reheat until the meal reaches an internal temperature of 165° F. Please note that our trays are not designed to be heated in a convection or turbo oven or with those oven settings, and we recommend using a sheet pan when using a standard oven to heat meals. Additionally to avoid any poor ventilation, our operations team advises that the plastic film/seal should be completely removed from the tray when heating in an oven and properly ventilated (holes punctured or at least half removed) when using a microwave.

• Reheating to a safe internal temperature of 165° F is recommended for optimal food quality and safety.

NOTE: Only provide this additional information if the customer requests more information surrounding the specific internal temperature

• Educate the customer that our meal trays are not suitable to be heated in a convection/turbo oven or with the use of convection/turbo oven settings and that we recommend using a baking sheet when heating in a standard oven

• Please note that our trays are not designed to be heated in a convection or turbo oven, and we recommend using a baking sheet when using a standard oven to heat meals.

MEALS

At this time, we do not recommend the freezing of any Factor meals. Please know, our meals last up to 7 days in the fridge, and we ship in insulated boxes with specially designed gel packs to keep your meals fresh for you to enjoy.

Although we don't recommend freezing your meals, but if you do, it will lengthen the shelf life of the meals and it can result in loss of flavor, and freezer burn.

ADD ON

At this time, we do not recommend the freezing of any Factor add ons. Please know, some of our add ons do last longer than our standard meal 7 day range. In this case, you will always find the best by date located on the specific add on you receive.

If the customer asks why they should not freeze the product or has concerns, use the talking point below:

Our meals are fully prepared fresh, never frozen so we currently do not provide recommendations surrounding freezing longevity. We always recommend enjoying each product fresh as intended.

All of our meals are delivered to you in completely BPA-free CPET individual plastic containers.

CPET stands for Crystallizable Polyethylene Terephthalate. These plastics are safe for food storage as well as heating in the microwave or oven. They are also designated as recyclable 1, so go ahead and put them in the recycling bin after you've enjoyed the meals.

Yes. All of our meal packaging is completely PSAF and BPA free. We use CPET plastic containers!  CPET stands for Crystallizable PolyEthylene Terephthalate. These plastics are safe for food storage as well as heating in the microwave or oven. They are also designated as recyclable 1, so go ahead and put them in the recycling bin after you've enjoyed the meals.

We at Factor put the health and safety of our consumers above all else and safety and quality of cooking and packaging our meals is of paramount importance in ensuring this.

PET trays are produced using a process called thermoforming, which subjects the PET plastic to temperatures between 280oF and 325oF – similar to the temperatures used to make UHT Shelf stable milk boxes. All pathogens (food poisoning bacteria) are killed at these temperatures preventing the packages from being a source of food related illness.

If you choose to reuse our trays It may be difficult to know if you have fully cleaned and eliminated any bacteria that may have been in your home which could then be a source of concern for you and your family. We recommend washing our trays and all dish washer safe plastics and porous materials (like cutting boards) on a Hot Water, Sanitize or Steam cycle if possible. Also, in order to make the PET food grade, they must appease the standards of the FDA. On top of that the crystallized PET goes through an even higher temperature process which further sterilizes the plastic. PET and crystallized CPET have been used for food-grade products and has been approved by the FDA for many, many years.