Business 2 Business

Look up the box and tracking info. If damaged or not delivered, provide credit for the same value as the box. Shipping is not covered by the credit; paid for by customer.

Credit the customer an $85 voucher code from the HelloFresh, EveryPlate, or Factor voucher bank. Requires Customer reactivates account to use.

Credit the customer an $85 voucher code from the HelloFresh, EveryPlate, or Factor voucher bank. Requires Customer reactivates account to use.

Find the customer account in BOB and provide the tracking info.

Look in BOB and change address in order info..

Before Cut-off : Refund the customer, resulting in box cancellation. Get voucher code from customer. Verify it has not been used. Create new order for the customer. Apply code to account.

After Cut-off : Refund the customer. Verify voucher was not applied. Too late to cancel box, box still sent.

Explain that the voucher does not cover Add-Ons. Those require the customer to pay seperately. We do not give refunds for this.

Potentially user error, customer likely did not see where to enter code. Possible disconnect from company VPN Ask for their account info voucher code. Ask them to reapply code and see if credits applied. If not, issue new code from the code bank.

Possible customer does not know how voucher code works because it was a gift from employer. Ask them to reapply code and see if credits applied. If not, issue new code from code bank.

Look at their account and cancel it at their request.

Look up the account, find box and tracking info. Provide a full box voucher code. Requires account activation.

Look up the account, find box and tracking info. Provide a full box voucher code. Requires account activation.

Look up the account, find box and tracking info. Provide a full box voucher code. Requires account activation.

Use First name, Last name, and shipping address to log into BOB, then give the tracking info.

Use First name and Last and shipping address to find customer account in BOB, then change address if before cutoff.

Not Applicable (Managed Customers don't use voucher codes)

Not Applicable (Managed Customers don't use voucher codes)

Not Applicable (Managed Customers don't use voucher codes)

Not Applicable (Managed Customers don't use voucher codes)

Not Applicable (Customer never created account or submitted credit card info.

When filing an error report, make sure to refund the customer rather that crediting their accounts. Permanent discount vouchers will make any applied credits unusable.

The discount does not apply to any additional items (gourmet, premium, taste tours, add-ons, etc) or the total value of the box. Explains that we do not offer refunds for this (unless there is an error with the add-on items).

The voucher code is a per-week value that does not carry over if the customer does not untilize it.

The customer must contact their employers who initially gifted them their voucher code, as the initial voucher code provided is good for one-time us for their account and cannot be reapplied after the customer cancels their account.

Sponsored subscription customers have standard customer accounts, but with a long-term voucher code attached. All complaints and concerns should be handled in the same manner as other standard customers, but with a few exceptions :

When filing an error report, make sure to refund the customer rather than crediting their account. Permanent discount vouchers will make any applied credits unusable.

The Sponsored Subscription discount does not apply to any additional items (gourmet, premium, taste tours, add-ons, etc) or the total value of box. Apologize, but explain we do not offer refunds for this.

The voucher code is a per week value that does not carry over if the customer does not utilize it.

Customers must contact their employers who initially gifted them their voucher code, as the initial voucher code provided is good for a one- time use upon the account, and cannot be reapplied after the customer cancels their account.