• Thanks for your interest in our "Free Breakfast for Life" Promotion. Let me help you.

PROBING QUESTIONS (Eligibility)

• To confirm, did you receive a marketing advertisement for the HelloFresh "Free Breakfast for Life" Promotion?

• May I ask where have you seen the HelloFresh "Free Breakfast for Life" Promotion?

• May I ask how you received the promotion, was it sent to your email?

• Do you have a code for that promotion?

• Do you see a "Free Breakfast for Life" banner on your dashboard?

• When you navigate to the HelloFresh market (add-ons) or when you go to "Wallet" in the top right-hand corner,  do you see a Free for Life section with the "Free Breakfast for Life" items advertised?

• This promotion launched with first-time customers and was expanded to select canceled customers (formers).

However, we are continuously reevaluating our offers and will consider adding something like this for loyal customers in the future.

We’re sorry to hear of any confusion and sincerely appreciate having you as a customer. We hear you - this is a great offer, and we are working hard to make something like this available for our loyal customers in the future! Thank you for sharing your feedback with us so we can continue to improve our offerings.

Thanks for your interest in our "Free Wellness Shots" for Life Promotion. Let me help you.

PROBING QUESTIONS (Eligibility)

• To confirm, did you receive a marketing advertisement for Factor's "Free Wellness Shots for Life" Promotion?

• May I ask where have you seen the Factor "Free Wellness Shots for Life" Promotion?

• May I ask how you received the promotion, was it sent to your email?

• Do you have a code for that promotion?

• Do you see a "Free Wellness Shots for Life" banner on your dashboard?

• When you navigate to the Menu List (add-ons) or when you go to "Wallet" in the top right-hand corner,  do you see a Free for Life section with the  "Free Wellness Shots for Life" items advertised?

• This promotion launched with first-time customers and was expanded to select canceled customers (formers).

However, we are continuously reevaluating our offers and will consider adding something like this for loyal customers in the future.

We’re sorry to hear of any confusion and sincerely appreciate having you as a customer. We hear you - this is a great offer, and we are working hard to make something like this available for our loyal customers in the future! Thank you for sharing your feedback with us so we can continue to improve our offerings.

• Thanks for your interest in our "Free Bacon & Chicken Wings For Life" Promotion. Let me help you.

PROBING QUESTIONS (Eligibility)

• To confirm, did you receive a marketing advertisement for Good Chop's "Free Bacon & Chicken Wings For Life" Promotion?

• May I ask where have you seen the HelloFresh "Free Bacon & Chicken Wings For Life" Promotion?

• May I ask how you received the promotion, was it sent to your email?

• Do you have a code for that promotion?

• Do you see a "Free Bacon & Chicken Wings For Life" banner on your dashboard?

• When you navigate to the Menu List (add-ons) or when you go to "Wallet" in the top right-hand corner,  do you see a Free for Life section with the  "Free Bacon & Chicken Wings For Life" items advertised?

• This promotion launched with first-time customers and was expanded to select canceled customers (formers).

However, we are continuously reevaluating our offers and will consider adding something like this for loyal customers in the future.

We’re sorry to hear of any confusion and sincerely appreciate having you as a customer. We hear you - this is a great offer, and we are working hard to make something like this available for our loyal customers in the future! Thank you for sharing your feedback with us so we can continue to improve our offerings.

Where did the $1 steak go / Why was the $1 steak removed?

Thanks for reaching out about this so I can provide details. We are always looking for new and exciting ways to provide greater value to our customers. This included offering discounted Ranch Steaks for quite a long time. While this limited-time offer is not currently available, you still have the option to add these steaks to your upcoming orders. In the meantime, please keep an eye out for upcoming deals and sales.

If the customer pushes back/provides additional feedback: 

We’re always looking for ways to make improvements as we grow, and you are a very important part of that process. Your feedback is always appreciated and shared! Please know we are always looking into ways to wow our customers with new and/or discounted products.

I specifically signed up for EveryPlate with an offer for $1 steak for life. Can you honor the offer for me?

Customer is not included on the "Free Cheesecake List": "I understand how much you enjoyed our $1 steak sale, and I’m glad you were able to take advantage of this offer. This was a limited-time promotion and is not currently available. However, keep an eye out - because of your expressed interest, we’re working on more new and exciting discounted add-ons in the future. I hope you continue to enjoy our menu options

Customer is included on the list: 

I understand how much you enjoyed our $1 steak sale, and I’m glad you were able to take advantage of this offer. This was a limited-time promotion and is unable to be applied at this time. However, because we appreciate your loyalty you will be receiving an email from us with a free cheesecake voucher. Simply add the free cheesecake to your order anytime between March 16 - April 9th. I’m happy to share that because of your expressed interest, we’re working on more new and exciting discounted add-ons in the future!"

If the customer pushes back/provides additional feedback:

We’re always looking for ways to make improvements as we grow, and you are a very important part of that process. Your feedback is always appreciated and shared! Please know we are always looking into ways to wow our customers with new and/or discounted products.

Are there any alternative options or replacements for the $1 steak?

Customer is not included on the list: 

While this discount is no longer active, the Ranch Steak add-on is still available for purchase each week. At this time we don’t have a replacement $1 offering, but please keep an eye out for upcoming savings. We are always looking for new ways to bring you the best value possible

Customer is included on the list: 

We don’t have a replacement item at this time. However, because we appreciate your loyalty you will be receiving an email from us with a free cheesecake voucher. Simply add the free cheesecake to your order anytime between March 16 - April 9th. Continue to keep an eye out for upcoming savings. We are always looking for new ways to bring you the best value possible

Can I cancel my subscription or make adjustments due to this change?

I understand how much you enjoyed our discounted steaks. While I hope you stick around to enjoy new and exciting offerings, please know that you can make changes to your orders or subscription anytime before our weekly cutoff. I’m also happy to share that because of your expressed interest, we’re working on more new and exciting discounted add-ons in the future