At this time, we do not offer low-sodium meals. If you are looking for the lowest possible sodium meals, simply click on the photo of each meal to determine the sodium content. Remember, you always have the full ability to update the meals coming to you every week.

(then send steps for Meal Selection)

We provide allergen information on our website and meal sleeves (packaging). We recommend reviewing the ingredients in each meal before placing your order to ensure our product meet your needs.

As noted in our Terms and Conditions, we strongly recommend that customers with food allergen sensitivities or restrictions carefully review individual product packages for the most updated information regarding ingredients and allergen declaration before consuming.

Additionally, we recommend reviewing the ingredient list on our website, prior to selecting meals, to determine if they contain any ingredients you are unable to consume.

(then send steps for Meal Selection)

• You’ll find re-heating instructions for both the oven and the microwave provided right on the label of each meal container. Follow the preparation instructions on the packaging and reheat until the meal reaches an internal temperature of 165° F. When using an oven, remove the plastic seal from the meal completely to ensure proper ventilation. While we do include generalized instructions on each meal sleeve, please know the heating can vary based upon your specific oven/microwave due to the wide variety of every individual make and model of oven or microwave.

• Tip: We recommend using a sheet pan when using a standard oven to heat meals so it is easy to get out once hot!

• Note: Our meal trays are not designed to be heated in a convection (or toaster) oven and/or heated with those settings

• Our meals are fully cooked to safe internal temperatures. All you have to do is reheat the meals in the microwave or oven. Please look at the back of the meal sleeve for meal-specific heating instructions. Follow the preparation instructions on the packaging and reheat until the meal reaches an internal temperature of 165° F. Please know, heating times can vary depending on your microwave/oven.

Tip: We recommend using a sheet pan when using a standard oven to heat meals so it is easy to get out once hot.

Note: Our meal trays are not designed to be heated in a convection (or toaster) oven and/or heated with those settings.

MEALS

At this time, we do not recommend the freezing of any Factor meals. Please know, our meals last up to 7 days in the fridge, and we ship in insulated boxes with specially designed gel packs to keep your meals fresh for you to enjoy.

Although we don't recommend freezing your meals, but if you do, it will lengthen the shelf life of the meals and it can result in loss of flavor, and freezer burn.

ADD ON

At this time, we do not recommend the freezing of any Factor add ons. Please know, some of our add ons do last longer than our standard meal 7 day range. In this case, you will always find the best by date located on the specific add on you receive.

• We offer free 20-minute nutrition consultations as a form of nutrition coaching. This offering is also be referred to as a nutrition coaching session and is designed to help customers make the most informed decisions when trying Factor. For your reference, you could schedule a FREE Session with Our Online Nutrition Coaches and Dietitians. Here is the link : https://factornutritioncoaching.as.me/

Make sure cookies cool completely before storing. Store them at room temperature in an air-tight container, like Tupperware. Store different flavors separately. 

I know that you are excited to receive your ADD-ON.

Upon checking, it shows that your order is on it’s way and it is normal for these add-ons to arrive at least 1-2 days later than their standard delivery and in a separate shipment

• I would like to share that we offer 44 different meals each week. There will be 3 meals in the selection that are tagged as "Gourmet Plus" which will have additional charges on top of the main box.

• The Factor premium meals are optional and will never be automatically added to your orders. This means, if you have it in your order, you hand selected the item.

• At this time, the general recipes will rotate week to week; however, the type of protein will remain the same each week: 2 Steak (Petit Filet) dishes and 1 Mahi Mahi dish.

• NAME, the exact surcharge amount is displayed underneath the photo of the meal on your menu.

FACTOR

• Freebies will be located on the "Feed Friends" page (located in the upper right hand margin of the website).

• Sometimes, instead of "Feed Friends" an icon will appear as "Give $150, Get $40".

• You will be routed to a page where you can insert the recipients email and send free box invite directly from their account. Additionally, the Freebie History section will show customers if/when their sent freebies were redeemed.

https://hellofresh.shelf.io/read/b5d17302-a7ba-44ad-8169-84b56b2506c6?parentId=a08ff63e-af84-420a-a5f7-214bb20f8ca1&view=snippet-view&trigger=title&searchEventId=01GXSE2VTFYEFZMYXV8WCG4SZN&source=shelf

Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs.

We deliver Saturday, Sunday, Monday, Tuesday or Wednesday, depending on your zip code. Our cutoff for any new or modified orders is dependent on your delivery day. For Saturday and Sunday Deliveries, the cutoff is Tuesday at 11:59 pm CT, one week prior to delivery. For all other delivery days, the cutoff will be Wednesday at 11:59 CT for deliveries the following week.

After your first order, you’ll start receiving a box of food every week. You will always have until your cutoff time to modify the order, including the meal selections, plan size, and billing and shipping information.

We need a week of lead time because all meals are completely made fresh-to-order by our chefs. We wait until after the cutoff to order ingredients, so we can assure our ingredients are fresh and we don't have too much.

You can view our current menu without providing any personal information! On a desktop or laptop, just click, "WEEKLY MENU" at the top of our homepage. On a mobile device, click on the dropdown menu at the top of the page (3 horizontal lines), and click on "WEEKLY MENU."

Always fresh. We deliver the meals in insulated boxes filled with frozen gel packs designed to keep your food at refrigerated temperatures through transit. Once you receive your meals, you should place them in the fridge ASAP. Once in the fridge, they are good for at least the next 7 days (expiration is printed on the label). Our meals are intended to be enjoyed fresh for optimal quality, we do not recommend freezing.

When you get started with signup, you can add a promo code or coupon in the section that asks 'Do you have a discount code?'. You can input the code or coupon at checkout.

Each meal feeds one adult for one meal. Our meals will vary in nutrition facts and ingredients, so always make sure to check this before ordering each week. You can view a full nutrition label and list of ingredients for each meal by clicking on the image of the meal on our menu page.

Some of our breakfast options work well to be split in two for a lighter breakfast.

You certainly can! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Factor isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.

While you can cancel at any time, canceling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time indicated on your My Menu page, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be canceled and you will receive it the following week. After that, however, you will not incur further charges or receive future deliveries from Factor if your subscription is canceled.

We offer 6 different plan sizes of 6, 8, 10, 12, 14 or 18 delicious meals delivered to you each week. Our meals start at just $11 per serving.

1. 6 meal plan = $13.49 per serving

2. 8 meal plan = $12.99 per serving

3. 10 meal plan = $12.49 per serving

4. 12 meal plan = $11.99 per serving

5. 14 meal plan = $11.49 per serving

6. 18 meal plan = $10.99 per serving

Prices vary depending on the size of the plan.

Factor and HelloFresh are both part of the HelloFresh Group. This means that when you sign up for Factor using the same email address as your HelloFresh account, you can use your existing account to auto-fill your information.

Each week we will automatically select meals for you based on any meal preferences indicated on your account, but you can edit meal selections anytime before your weekly cutoff, 11:59 pm CT on the day of the week indicated on your My Menu page for delivery the following week.

On Web (Desktop & Mobile Device):

• Log into your account.

• Click on the date of the delivery you'd like to edit. You can find the “dates” at the top of the will be located at the top of the page just below the Menu Bar.

• Click 'Edit Meals.'

• Adding Meals: Click on 'Add To Your Box' next to any meal you'd like to include in your order.

• Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click “-” to remove a meal from your or reduce the quantity.

• Once you are done selecting your meals, click on 'Save.'

• You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘Save Add-Ons’ or click 'Skip Add-Ons' to save and confirm your order.

On App:

• Log into your account.

• Scroll down and find the delivery that you would like to edit. To edit your delivery, click ‘Make Changes.”

• Adding Meals: Click on 'Add To Your Box' next to any meal you'd like to include in your order.

• Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click “-” to remove a meal from your or reduce the quantity.

• Once you are done selecting your meals, click 'Save’ in the upper righthand corner.

• You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘Save Add-Ons’ or click 'Skip Add-Ons' to save and confirm your order.

Need to change your password? No problem.

On Web (Desktop or Laptop computer):

• Log in to your account.

• Click on the person icon in the top righthand corner of the page.

• Click on 'Settings.'

• Once on the 'Settings' page, click on 'Account Settings' on the lefthand side of the page.

• In the password section, click 'Edit.'

• Input your current password.

• Input your new password twice.

• Click “Save.”

On Mobile Web (phone or Tablet):

• Log in to your account.

• Click on the horizontal lines in the top righthand corner of the page.

• Click on 'Settings.'

• Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Account Settings.'

• In the password section, click 'Edit.'

• Input your current password.

• Input your new password twice.

• Click “Save.”

On Mobile App:

• Log in to your account.

• Click on 'Settings.'

• Once on the 'Personal Information'

• Click 'Reset Password'

• Input your current password.

• Input your new password twice.

• Click 'Resert Password' to save your new password.

If You've Forgotten Your Password

• Go to "https://go.factor75.com/login"

• Click “Forgot Password?” underneath the green Login button.

• Input the email address associated with your account and select “Reset Password.”

• You’ll soon receive an email with instructions on how to reset that pesky password and access your account again!

To change the email address on your account, simply follow the steps below :

On a desktop or laptop computer:

• Log in to your account.

• Click on the person icon in the top righthand corner of the page.

• Click on 'Settings.'

• Once on the 'Settings' page, click on 'Account Settings' on the lefthand side of the page.

• Click on 'Edit' next to personal info

• Input your new email address.

• Click “Save.”

On a mobile device:

• Log in to your account.

• Click on the horizontal lines in the top righthand corner of the page.

• Click on 'Settings.'

• Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Account Settings.'

• Click on 'Edit' next to personal info

• Input your new email address.

• Click “Save.”

For your reference, just follow a few quick steps to change your delivery address:

On a desktop or laptop computer:

• Log in to your account.

• Click on the person icon in the top righthand corner of the page.

• Click on 'Settings.'

• Once on the 'Settings' page, click on 'Plan Settings' on the lefthand side of the page.

• Click on 'Edit' in the Delivery section.

• Input your new delivery address.

• Click “Save.”

On a mobile device:

• Log in to your account.

• Click on the horizontal lines in the top righthand corner of the page.

• Click on 'Settings.'

• Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Plan Settings.'

• Click on 'Edit' in the delivery section

• Input your new delivery address.

• Click “Save.”

Note: Addresses MUST be updated before the weekly cutoff time on Wednesdays at 11:59 pm CT. We cannot guarantee on-time delivery if addresses are not updated by the cutoff and we may not be able to make any changes after the cutoff.

You can deactivate your subscription at any time. Please note, we are not able to modify or cancel an order that has already processed. Orders are processed immediately after your weekly cutoff, which is noted on your My Menu page for meals arriving the following week.

Follow these steps to deactivate the subscription feature on your account:

On web (Desktop or Laptop Computer):

• Log into your account

• Click on the person icon (desktop or laptop) or horizontal lines (phone or tablet) in the top righthand corner of the page.

• Click on ‘Settings.’

• This should take you to the ‘Plan Settings’ page.

• Scroll down to the Status section and click ‘Deactivate My Plan.’

• Deactivating your plan will skip your deliveries indefinitely.

• Scroll down to the bottom of the page and click ‘Cancel Anyway.’

On Mobile Web (Phone or Tablet):

Log into your account

• Click on the horizontal lines in the top righthand corner of the page.

• Click on ‘Settings’

• This should default you to the ‘Plan Settings’ Page. If not, click on the drop down arrow and select ‘Plan Settings’

• Scroll down to the Status section and click ‘Deactivate My Plan’

• Deactivating your plan will skip your deliveries indefinitely.

• Scroll down to the bottom of the page and click ‘Cancel Anyway’

On The iOS App:

• Log into your account

• Click on ‘Settings’ icon in the bottom right hand corner

• Click on ‘Personal Information.’

• Click ‘Delete Account.’

• Click on ‘Continue to Deactivate.” Deactivating your plan will skip your deliveries indefinitely.

To update your payment information, simply follow the steps below!

On a desktop or laptop computer:

• Log in to your account.

• Click on the person icon in the top righthand corner of the page.

• Click on 'Settings.'

• Once on the 'Settings' page, click on 'Account Settings' on the lefthand side of the page.

• Click on 'Edit' in the Payment Method section.

• Input your new payment method.

• Click “Save.”

On a mobile device:

• Log in to your account.

• Click on the horizontal lines in the top righthand corner of the page.

• Click on 'Settings.'

• Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Account Settings.'

• Click on 'Edit' in the Payment Method section.

• Input your new payment method.

• Click “Save.”

Please note, this change will apply to future orders; however, it will not apply to orders that have already processed.

We realize your life changes from week to week, so you have the ability to skip deliveries on our website. Please note, orders must be skipped prior to our weekly cutoff, which is is noted on your My Menu page for meals arriving the following week!

On Web (Desktop & Mobile Device):

• Log in to your account

• At the top of the page, you will find your upcoming delivery dates.

• Select the date you'd like to skip and click the 'Change or Skip Delivery' button.

• You'll see a pop-up. Click 'Skip Week' to skip your order.

On App:

• Log in to your account Scroll down and find the upcoming delivery you would like to skip.

• Click on the three dots (...) next to the delivery date.

• You'll see a pop-up. Click 'Skip Week'.

• A pop will appear confirming that you’ve skipped the delivery.

Yes. With our Refer-a-Friend program, you can send send your unique referral link to your friends and family members. When they sign up, they'll receive $40 off their first order, and you'll receive a $40 credit on your Factor account.

Factor Freebies are free meals that you earn for reaching a certain milestone with Factor. They have a $60 value and can be shared with friends and family who have never had a Factor subscription.

With our Refer-a-Friend program, you can send your unique referral link to your friends and family members. When they sign up, they'll receive $40 off their first order, and you'll receive a $40 credit on your Factor account.

Factor Freebies are free meals that you earn for reaching a certain milestone with Factor. They have a $60 value and can be shared with friends and family who have never had a Factor subscription.

Please note that we are unable to combine these offers.

No. At this time, we are not able to combine offers, and our referral program would not be valid in conjunction with Factor Freebies.

The number of eligible Freebies can be found by clicking on 'Feed Friends' at the top of your subscriber dashboard. If on a mobile device, click on the 3 horizontal lines and select 'Feed Friends.'

When using Factor Freebies, your friend would agree to the terms and conditions of our weekly, subscription-based service. However, there is no contract, and your friend can skip a week(s) or cancel at any time- it's quick and easy! Please note that our cutoff to cancel your subscription is the Wednesday prior to the delivery cutoff as seen on your My Menu page.

To receive add-ons in every box, you can subscribe to select add-ons.

To subscribe to an add-on:

• In the add-ons section below your meals, click "Select add-ons" or "Edit add-ons" to view what’s available for that week.

• If an add-on is available for subscription, you can check the box next to “Subscribe to this add-on”.

• Follow the steps to start your subscription.

• Click "Save" to confirm the changes to your box.

You can easily cancel your add-on subscription any time before your weekly cutoff of Wednesday 11:59 pm CST.

To cancel an add-on subscription:

• In the add-ons section, click "Edit add-ons".

• Find the subscription you want to cancel under "Your add-ons".

• Uncheck the box that says "Subscribed".

• Confirm by clicking "Unsubscribe from add-on".

• Click “Save” to confirm the changes to your box.

Once confirmed, you’ll no longer receive the add-on unless you manually add it, or start a new add on subscription.

NOTE: Add-ons will be charged with your meal box directly after the weekly cutoff, seen on your My Menu Page, the week prior to your scheduled delivery.

You’ll be charged for your add-on subscriptions, together with your meal box, the week prior to your scheduled delivery. To find a breakdown of your order total, including the quantity and price of your add-ons, go to the specific week and click “View Order Total.

When you subscribe to an add-on, we automatically add it to each box that you order on a weekly basis. At this time, we can’t deliver add-ons on their own without a meal box. This means that when you skip a week of meals, you won’t receive your add-on for that week either.

The quantity of add-ons you originally subscribed to will be your default quantity for future week. You can change the quantity of your add-ons for future weeks by visiting your account before your weekly cutoff the week prior to your scheduled delivery.

To change the quantity of your add-on for a specific week:

• Click "Select add-ons" or "Edit add-ons" to find your add-on subscription.

• Tap on '-' minus or '+' plus.

• Follow the prompts to select the new amount you want.

• Choose either "Get X in this box only" or "Get X in every future box". If you choose every box, we’ll prompt you to confirm the new price of your add-on subscription.

• Click "Save" to confirm the changes to your box.

When you skip an add-on, you won’t receive it for that given week, but we’ll keep your subscription active for all other weeks, unless you skip or cancel. You’ll still receive your meals, unless you skip the week for your entire box.

Yes, you totally can.

To skip a week of your add-on subscription:

• Click "Select add-ons" or "Edit add-ons" to find your add-on subscription.

• Tap on '-' minus.

• Follow the prompts to skip your add-on for the week.

• Select "Skip for this box only".

• Click “Save” to confirm the changes to your box.

When you skip an add-on, you won’t receive it for that given week, but we’ll keep your subscription active for all other weeks, unless you skip or cancel. You’ll still receive your meals, unless you skip the week for your entire box.

Our menu changes weekly and we offer a variety of meals for different dietary needs and taste preferences. The types of meals include Keto, Calorie Smart, Vegetarian, Vegan, and more.

From the menu you can take a look at each meal’s ingredients, as well as the nutritional information, to make the most informed decisions on the meals that work best for your dietary needs. Simply click on the meals to see this!

Also, our dietitians love jumping on the phone to talk nutrition! If you have a nutrition question or want to talk through the best meals to order for yourself, click here to schedule a free 20 min nutrition consult.

Yes. We do offer ketogenic meals. These meals will be labeled with a "KETO" tag underneath the photo of the meal.

In order for our meals to be deemed ketogenic, the meal must contain at least 60% of calories coming from fat, around 20% of calories coming from protein, and 10% or less of calories coming from carbohydrates. Since each individual will have a different carbohydrate threshold that allows them to remain in ketosis, the carbohydrate content of our meals varies.

Some of our meals may be low in carbohydrates, but are not quite high enough in fat to be considered ketogenic! By simply adding more fat to these meals you can achieve a "more ketogenic friendly" meal.

Yes, we do offer vegetarian meals, and we are working hard at adding even more options to our menu! We strive to have 2-3 vegetarian options on the menu every single week! Many of these vegetarian meals are also considered vegan, which means they are designed to be free of all animal products - no meat, fish, eggs, or dairy.

While our meals are not designed specifically for weight loss, they can help you meet your nutrition-related goals depending on how you combine our meals with the other food you enjoy in a day.

If at any point in time you need even more direction, click here to schedule a complimentary nutrition consultation with a dietitian from our nutrition team.

We currently enter our meals into MyFitnessPal, LoseIt, and Carb Manager - if you use any of these apps, then you don't have to enter in the macros for individual meals, as we do that work for you! Unfortunately, if you use any other nutrition counter app, you'd have to enter in the details manually, as we don't have barcodes for our meals at this time.

The fat will vary in our meals based on the type of meal that you are looking at. Please note, meals marked as “Keto” are designed to have the majority of calories coming from sources of fat. If you’re looking to lower your fat consumption, we recommend choosing from our selection of dairy-free, vegetarian, and vegan meals.

Most of our meals range from 350-900 calories and will average around 600 calories per meal. Occasionally a meal will go above or below this. In order to select the meals best for you, always make sure to click on the images of the meals on the menu page to see the nutrition facts label and ingredients.

If you would like assistance in choosing the meals to best suit your health goals, click here to schedule a complimentary nutrition consultation with a registered dietitian from our nutrition team.

At this time, we do not offer low-sodium meals. If you are looking for the lowest possible sodium meals, simply click on the photo of each meal to determine the sodium content. Remember, you always have the full ability to update the meals coming to you every week.

Our Beliefs

At Factor we believe that “Every Meal Matters”. This mission begins on the farms and ranches where we carefully source premium ingredients. We work closely with food purveyors, and animal welfare experts to achieve ethical and humane practices.

In an effort to provide further transparency for our team, consumers and suppliers, we’re sharing our U.S. Chicken Welfare Policy to outline our standards, where we are and where we’re going.

For all chickens being raised for Factor’s supply chain or that provide our eggs, we stand for:

• Freedom from hunger and thirst

• Freedom from discomfort

• Freedom from pain, injury or disease

• Freedom to express normal behavior

• Freedom from fear and distress

This means we have a zero-tolerance policy for animal abuse across the entire lifespan of an animal. If any of our suppliers is found to have been abusing animals, we will immediately terminate the relationship until sufficient evidence is shown that employees have been retrained and practices have been corrected to meet these standards.

We encourage our suppliers to progressively adopt changes to animal raising systems that will ensure better welfare outcomes for broiler chickens. These improvements include transitions to enhanced enrichments in the growing environment, improved handling for live animals on farm and the implementation of controlled atmosphere stunning systems at processing facilities. Making steady, science-based progress toward improved welfare outcomes for animals raised for food production ensures that suppliers meet stewardship mandates for our animals while continuing to ensure safe and affordable sources of chicken for our consumers.

Achieving these additional standards for broiler chickens is a complex undertaking that will require industrywide collaboration in order to succeed. We are committed to collaborating across our supply chain to further animal welfare while preserving consumer access to quality, affordable food. We look forward to working collaboratively with suppliers, industry groups, nongovernmental organizations and our customers to continue to drive progress in the poultry industry. Together we can make a difference as we strive to meet these standards in our supply chain.

Our Standards

We believe in the welfare of the chickens being raised for our supply chain and require a cage-free environment from our suppliers. Chickens must also be provided a clean and enriched environment that allows them to turn around and flap their wings.

There are still improvements to be achieved in the way chickens are raised for our supply chain. Factor75 has made a commitment to support additional standards for chickens in our business, working with the poultry suppliers to achieve these standards by 2024.

Factor75 will also work with suppliers, peers and other stakeholders to encourage efforts to achieve the following standards for all broiler chickens in our supply chain

__By 2024: • Offer improved environments in line with the Global Animal Partnership (GAP) standards for better lighting, litter quality and other enrichments. • Provide birds with enough space to perform natural behaviors, including stocking densities that provide the best outcomes, in line with GAP. • Develop systems to process broiler chickens in a manner that avoids pre-process handling, and instead uses a multi-step controlled atmospheric processing system. • Require supplier participation in third-party auditing to track progress.

And by 2026: • Transition to breeds of chicken recognized as having improved welfare outcomes, including better overall health, in line with GAP.

You can view full nutritional information for each meal by visiting our menu! Click on the thumbnail image of any meal you're interested in, and the details for that meal will pop up on the screen.

We provide allergen information on our website and meal sleeves (packaging). We recommend reviewing the ingredients in each meal before placing your order to ensure our product meet your needs. As noted in our Terms and Conditions, we strongly recommend that customers with food allergen sensitivities or restrictions carefully review individual product packages for the most updated information regarding ingredients and allergen declaration before consuming. Additionally, we recommend reviewing the ingredient list on our website, prior to selecting meals, to determine if they contain any ingredients you are unable to consume.

Transparency is important to Factor, and we make it our priority to provide as much nutrition information to our customers about every ingredient in every recipe as possible.

Because an expansive amount of dietary preferences and dietary needs exist, we are unable to accommodate each one. We leave it to our customers to review the ingredients and determine which meals best meet their dietary needs.

Your meals will stay fresh for a full 7 days in the fridge until your next delivery arrives, and there is an 'Enjoy By' date printed on each of the meal sleeves.

We use several carriers depending on your location, including CMS (Chicago Messenger Service), UDS, AxleHire, UPS and FedEx. Please contact our Customer Experience Team at 888.573.5727 for details about delivery to your area.

All of our meals are delivered to you in completely BPA-free CPET individual plastic containers!

CPET stands for Crystallizable PolyEthylene Terephthalate. These plastics are safe for food storage as well as heating in the microwave or oven. They are also designated as recyclable 1, so go ahead and put them in the recycling bin after you've enjoyed the meals!

We ship our meals in insulated boxes with gel packs that will keep the box at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates.

Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open the box, so you should transfer the meals to the fridge immediately.

Here is how to recycle and dispose of packaging materials:

• Boxes - Break down the box and place it curbside with your recycling.

• Insulation - We utilize several different types of insulation: Laminated insulation (brown paper product) is curbside recyclable. PET insulation is made of 100% recycled materials; however, it should be disposed of in the trash. Cotton insulation should be discarded in the trash. https://www.plasticfilmrecycling.org/ Gel packs - The gel packs are non-toxic and reusable! The contents of our gel packs are made of 99% salt water and 1% sodium polyacrylate. You can dispose of them by draining the gel into the trash. To avoid clogging your pipes, please don’t put the contents of the ice packs in your sink or toilet. If you’d like, you can also donate them locally to a Local Food Bank, Meals on Wheels, Girl Scouts or Boy Scouts of America. The plastic film should not be curbside recycled, but you can find more information about where to recycle it here: www.plasticfilmrecycling.org.

• Food containers - our food containers are BPA-free recyclable plastic #1. Be sure to rinse them thoroughly!

We’ve worked hard to find effective shipping methods that aren’t wasteful. If your town doesn’t recycle certain materials, or you’re interested in other options, check out Earth911.com for a list of recycling facilities near your area.

It is not uncommon for gel packs to not be fully frozen by arrival; gel packs melt as they keep our boxes cold. We have designed our insulation to keep our boxes and their contents at refrigerated temperatures. We have thoroughly tested our insulation to withstand different climates and seasons.

However, we strongly recommend you transfer your meals immediately to the refrigerator upon delivery. All proteins should arrive below 41℉. If your proteins arrive above this temperature, please discard them and contact our Customer Care Team.

When your order is delivered, unpack your meals and slide them right into your fridge. Yep, that's it! Our meals are intended to be enjoyed fresh for optimal quality, we do not recommend freezing.

Note: Meals are fresh and delicious for at least 7 days after delivery, and there is an 'Enjoy By' date printed on each of the packages.

We deliver to all 48 contiguous states! So, if you reside in the USA, and you don't live in Alaska or Hawaii—We can have meals delivered to you.

If you'd like more information about delivery to your area, please call our Customer Experience Team at 888-573-5727.

You do not need to be home to receive your meals! We ship our meals in insulated boxes with gel packs that will keep the box at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates.

Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open it, so you should transfer the meals to the fridge immediately.

Meals should arrive at a temperature of 41 degrees Fahrenheit or below. If your meals arrive above this temperature, please discard the meals and contact our Customer Experience Team so we can further assist.

Our Ready To Blend Smoothies can be purchased as an add on by any Factor customers. To purchase and view these offerings, you must be logged into your Factor account. Once logged in, you can add the smoothies to your cart from the add on screen after editing your meals.

We always recommend viewing the packaging for the most up to date prep instructions and enjoy by date once you receive our Ready to Blend Smoothies!

As a friendly reminder, please modify your order before 11.59pm CT on your cut off day.

NOTE: Currently our Ready To Blend Smoothie Add Ons are available and visible on the menu for customers in select regions only. We hope to expand soon.

Our Ready To Blend Smoothies mark Factor’s very first frozen add on. They should always be stored in your freezer, not refrigerator.

To enjoy from frozen, simply follow the instructions listed on the packaging of each cup.

We always recommend viewing the packaging for the most up to date prep instructions and enjoy by date once you receive our Ready to Blend Smoothies.

NOTE: Currently our Ready To Blend Smoothie Add Ons are available and visible on the menu for customers in select regions only. We hope to expand soon.

Yes. Your Ready To Blend Smoothies will always arrive in a completely separate box than your other meals and add ons. This box could arrive 1-2 days after your Factor meals box so be on the look out for 2 separate tracking info links. This is in order for us to ensure they arrive in optimal condition for you to enjoy.

NOTE: Currently our Ready To Blend Smoothie Add Ons are available and visible on the menu for customers in select regions only. We hope to expand soon.

Yes. Because the smoothies arrive in a separate box, this can be expected with any order of our Ready To Blend Smoothies! After your Ready To Blend smoothie purchase has been processed, you will receive an order confirmation email including details informing you of this. Additionally, you will receive an email with a tracking link for your delivery once your order has been shipped.

Rest assured, we freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.

NOTE: Currently our Ready To Blend Smoothie Add Ons are available and visible on the menu for customers in select regions only. We hope to expand soon.

We freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.

Still, despite shipping your box for maximum freshness, we recommend that you not keep your box outside for more than 6 to 8 hours after delivery.

If your products appear thawed when you open the box, check for temperature:

If your product is below 40°F, you can enjoy your Ready To Blend smoothie or place it in the freezer to enjoy at a later date

If your product is above 40°F, please discard the products and contact our Customer Care team for further assistance.

NOTE: Currently our Ready To Blend Smoothie Add Ons are available and visible on the menu for customers in select regions only. We hope to expand soon.

Yes, our packaging is fully curbside recyclable including our insulated liners!

As for dry ice, just place it in a well-ventilated area at room temperature, and the remainder of the ice will evaporate away. Please do not leave it in a place accessible to children or pets. Never dispose of dry ice in a trash can, chemical waste container, garbage can, sink, or toilet. Always use protective gloves to protect your skin: prolonged contact can cause an injury similar to a burn.

NOTE: Currently our Ready To Blend Smoothie Add Ons are available and visible on the menu for customers in select regions only. We hope to expand soon.

Dry ice is solidified carbon dioxide and is much colder than regular ice. It can burn skin similar to frostbite. As dry ice melts, it turns into carbon dioxide gas and can be a very serious hazard in a small space that isn't well-ventilated. You should wear thick, insulated gloves when handling it and avoid inhaling carbon dioxide gas.

Keep dry ice out of the reach of children and pets. Never eat or swallow dry ice. For safe disposal, allow leftover dry ice to melt and turn into gas in a well-ventilated area. Dry ice can cause carbon dioxide gas to accumulate and build up pressure, do not dispose of dry ice in a sewer, garbage disposal, garbage chute, etc.

NOTE: Currently our Ready To Blend Smoothie Add Ons are available and visible on the menu for customers in select regions only. We hope to expand soon.

The health of our customers and the safety of our food has always been the #1 priority for Factor and while COVID-19 is very much top of mind to all of us these days, it is only one of many food safety concerns that the ready-to-eat meals businesses (such as restaurants, grocery stores and Factor) manage every day.

We take this responsibility seriously and always meet or exceed the ongoing guidance from the experts at CDC, FDA, USDA and Health Departments across all aspects of our business and are taking extra precautions to provide further assurance to our customers during this current pandemic.

• Our kitchen and production facility undergoes a full, “deep” sanitation daily as well as multiple sanitation cleaning of all equipment throughout the day.

• Employees are given a health screening as they arrive at work and are sent home if they are ill; all employees properly wash their hands every time they enter a food production area and always wear gloves and masks when they handle food. They are provided clean coats, which are changed at specific times during each day. Hair and beard nets have always been worn throughout our production facility with 100% compliance.

• The Factor facility is permitted by the Health Department whose standards mirror or exceed those of the USDA, FDA and Illinois Department of Health. We operate with robust quality and food safety protocols which are designed specifically for our facility. And of course, our kitchen adheres to USDA cooking/cooling temperature requirements.

• Employees who pack your weekly order wear masks and gloves when handling the packaged meals and equipment is regularly wiped down and sanitized.

Please don't hesitate to reach out to our Customer Experience Team with any questions by calling 888.573.5727.

At Factor, the safety and quality of our ingredients is our highest priority. In the event that you experience a food safety issue or concern with your order, please reach out to our Customer Care team. You will be directed to a specialized team of food safety agents who provide dedicated support and assistance. To better aid our investigation process, we may ask for additional information regarding your order (i.e. recipe names, pictures, delivery and packaging information).

Our meals are fully cooked to safe internal temperatures. All you have to do is reheat the meals in the microwave or oven. Please look at the back of the meal sleeve for meal-specific heating instructions. Follow the preparation instructions on the packaging and reheat until the meal reaches an internal temperature of 165° F. Please know, heating times can vary depending on your microwave/oven.

Tip: We recommend using a sheet pan when using a standard oven to heat meals so it is easy to get out once hot!

Note: Our meal trays are not designed to be heated in a convection (or toaster) oven and/or heated with those settings

You certainly can! You’ll find that there are re-heating instructions for both the oven and the microwave provided right on the label of each meal container. Follow the preparation instructions on the packaging and reheat until the meal reaches an internal temperature of 165° F. When using an oven, remove the plastic seal from the meal completely to ensure proper ventilation. While we do include generalized instructions on each meal sleeve, please know the heating can vary based upon your specific oven/microwave due to the wide variety of every individual make and model of oven or microwave.

Tip: We recommend using a sheet pan when using a standard oven to heat meals so it is easy to get out once hot.

Note: Our meal trays are not designed to be heated in a convection (or toaster) oven and/or heated with those settings

At this time, we do not offer family portions. We are looking to add this feature to our meals in the future, so definitely check back for updates! Currently, each meal serves one adult.

We sure do. Our menu changes every week, and we currently add 2-3 new meals to our menu each week. After the weekly cutoff on Wednesdays at 11:59pm CT, you’ll be able to view and modify orders from a brand new menu that our chefs have cooked up.

At this time, we are unable to customize menus based on specific ingredients or macronutrient needs. However, you do have the ability to view and modify your meals each week and remove any items you don’t want.

Our menu contains a full list of ingredients and nutrition label for each meal. You would just need to log on at some point before the cutoff and do a quick check of the meals we have put in your cart. If any meals contain an unwanted ingredient, just remove them from your cart and add something else. Whatever is in your cart at 11:59 pm CT on your cutoff day will be locked in as your order for the following week.

If you're unhappy with one or more of your meals, please reach out to the Customer Experience Team at 888-573-5727.