Website Tracking Link:

https://www.fedex.com/fedextrack/

Email: 

To contact FedEx for delivery issues/inquiries, email premiercare@fedex.com 

FedEx services a majority of our customers countrywide; delivery window is 8 AM - 8 PM

(provide when customer asked) Phone Number: 1-800-463-3339

For Customers usage only: 

• Always encourage customers** to manage their FedEx deliveries via the free FedEx Delivery Manager https://www.fedex.com/apps/fdmenrollment/ 

**Customers with commercial addresses and some building residencies are not eligible for the delivery manager

NOTE: The delivery manager is for customers only. We cannot sign up or access their account

Website Tracking Link

https://www.ups.com/track?loc=en_US&requester=ST/

Email: 

To contact UPS for delivery issues/inquiries, contact the Enterprise Support Team enterprisesupport@ups.com 

(provide when customer asked) Phone Number: 1-800-877-1497

• Account # for phone calls: Y6E891 / Lyons fulfillment; Y6E907 / Aurora fulfillment (use email first)

• UPS services a majority of our customers countrywide; delivery window is 8 AM - 8 PM

For Customers usage only: 

Always encourage customers to manage their UPS deliveries via the free “UPS My Choice” delivery manager 

In order to provide a more customized delivery experience, we are encouraging all of our customers to sign up for a free UPS My Choice account. With this account, you can track deliveries, manage shipments, and reroute packages. For a residential address, go to https://www.ups.com/us/en/services/tracking/mychoice.page For a commercial address, go to https://www.ups.com/us/en/services/tracking/my-choice-for-business.page

NOTE: The delivery manager is for customers only. We cannot sign up or access their account

Website Tracking Link:

https://track.shipveho.com/#/

• You can reach out to Veho via the slack channel (only select Factor agents have) or the Veho email clientsupport@shipveho.com. You must follow the proper procedure for contacting Veho:

• Veho is unable to look up an order with the customer's email address and/or Factor order number

• Do not send screen shots of this information

• Provide the Veho tracking number (ex. FJ01000004366027) when reaching out for your inquiry to be resolved and addressed appropriately

NOTE: The email address is for CX TEAM to reach out for support (not for customer use). If customer's ask for Veho's contact information, use the below. 

If a customer asks you to provide a phone number or contact information for Veho, use the following contact information and talking points:

Provide the customer with a text code and an email based upon where they live: 

Veho’s customer service can be reached via text or email. To connect with a representative over text, you can text your delivery information and inquiry to the number code: 68953. To connect with a representative over email, please email customer-support-east@shipveho.com if your delivery address is on the east coast and customer-support-west@shipveho.com if your delivery address is on the west coast. I was happy to provide you with the information as requested, and please know our team is here to help in any way we can.

If the customer pushes back and asks for a direct number: 

At this time, Veho’s customer service can be reached either via the text code or the email I provided to you. However, I’m happy to assure you we report any courier concerns or issues in order to ensure these are addressed by the appropriate teams. If there are any further questions or concerns regarding your delivery please don’t hesitate to reach out.

Email:

For delivery issues/inquiries, email corp@uniteddeliveryservice.com 

To Track Orders (HF employee use only): 

Website: https://www.uniteddeliveryservice.com/ 

Username: factor7 

Password: Winning75!

Click on ‘View Orders’ > Update order date range > Enter Contact Name > Click ‘Search’

Customers will now receive a tracking link (on their account, in their email, and in BOB) similar to any other courier in addition to the routine email notifications

Website Tracking Link:

https://axlehire.com/tracking/

Slack Channel: Slack Axlehire the order/account information and inquiry/issue in the channel ext-factor--axlehire2 if:

• You still have questions after viewing a delivery’s status on the client app portal and/or tracking

• You need to reroute or cancel an ‘in transit’ delivery

• You need to report a complaint or issue

• Be sure to tag @here in the slack channel to notify the team

Website Tracking: 

https://fareye.co/v2/login

FAQ: 

HelloFresh Delivery Network (HFDN) FAQ | HF & EP

Website Tracking:

https://www.ups.com/track?loc=en_US&requester=ST/

Phone: 1-800-877-1497

Phone: (800) 742-5877

Claims: https://www.ups.com/content/us/en/resources/service/claims/

Green Chef account #’s (sometimes requested for reroutes)

CO  T14T91

NJ  1EW051

Phone:

1-(800)-463-3339 Option #9

Claims: http://www.fedex.com/us/fcl/pckgenvlp/online-claims/

Serious delivery issues & requests to destroy: PremierGlobalSupport@FedEx.com  and cc csshippingteam@greenchef.com 

Green Chef Account #’s (sometimes requested for reroutes)

CO 586689622

NJ  698982985

Phone:

1-800-322-5555

Email:

customerservice@gls-us.com or datecommerce@gls-us.com

Escalations:

datecommerce@gls-us.com

Claims:

claims@gls-us.com

DO NOT provide any Veho phone numbers to our customers

Website:

https://track.shipveho.com/#/

If a customer asks you to provide a phone number or contact information for Veho, use the following contact information and talking points:

Provide the customer with a text code and an email based upon where they live: 

Veho’s customer service can be reached via text or email. To connect with a representative over text, you can text your delivery information and inquiry to the number code: 68953. To connect with a representative over email, please email customer-support-east@shipveho.com if your delivery address is on the east coast and customer-support-west@shipveho.com if your delivery address is on the west coast. I was happy to provide you with the information as requested, and please know our team is here to help in any way we can.

If the customer pushes back and asks for a direct number: 

At this time, Veho’s customer service can be reached either via the text code or the email I provided to you. However, I’m happy to assure you we report any courier concerns or issues in order to ensure these are addressed by the appropriate teams. If there are any further questions or concerns regarding your delivery please don’t hesitate to reach out.

• We use FedEx for a majority of our orders across the country

• Tracking site: https://www.fedex.com/fedextrack/

• For customers usage only: 

You can encourage customers** to manage their FedEx deliveries via the free FedEx Delivery Manager https://www.fedex.com/apps/fdmenrollment/ 

**Customers with commercial addresses and some building residencies are not eligible for the delivery manager

NOTE: The delivery manager is for customers only. We cannot sign up or access their account

• We use UPS for a majority of our orders across the country

• Tracking site: https://www.ups.com/track?loc=en_US&requester=ST/

• For Customers usage only: 

You can encourage customers to manage their UPS deliveries via the free “UPS My Choice” delivery manager 

In order to provide a more customized delivery experience, we are encouraging all of our customers to sign up for a free UPS My Choice account. With this account, you can track deliveries, manage shipments, and reroute packages. For a residential address, go to https://www.ups.com/us/en/services/tracking/mychoice.page For a commercial address, go to https://www.ups.com/us/en/services/tracking/my-choice-for-business.page

NOTE: The delivery manager is for customers only. We cannot sign up or access their account

• GLS is a new courier for Good Chop (starting week 02) and will be used for a majority of our orders on the West Coast

• Tracking site: https://www.gls-us.com/track-and-trace