GENERAL RETENTION

Pause + Frequency and Plan Size Change

1. Before we proceed, I would like to share that aside from canceling, you have the option to pause your subscription.

(send pause/un-pause steps)

I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

Just one last question and I hope I don't sound too pushy.

2. For quality purposes of this chat, before we move along with the cancellation of your account, I also would like to share that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly or change the size of your plan. Would you like to explore those options or have you made up your mind?

Frequency Change + Pause and Plan Size Change

1. Before we proceed, I would like to share that aside from canceling, you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly. Is that something that you would like to consider?

Just one last question and I hope I don't sound too pushy.

2. For quality purposes of this chat, before we move along with the cancellation of your account, I also would like to share that you have the option to pause your subscription or change the size of your plan. Would you like to explore those options or have you made up your mind?

Pause and Monetary Deflection + Frequency and Plan Size Change

1. Before we proceed, I would like to share that aside from canceling, you have the option to pause your subscription.

(send pause/un-pause steps)

I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks.

(VIP)
On top of that I can add a $60.00 credit to your account for the inconvenience and this credit will be applied towards your delivery on DATE. Is that something that you would like to consider?

(Non-VIP)
On top of that I can add a $12.00 credit to your account for the inconvenience and this credit will be applied towards your delivery on DATE. Is that something that you would like to consider?

Just one last question and I hope I don't sound too pushy.

2. For quality purposes of this chat, before we move along with the cancellation of your account, I also would like to share that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly or change the size of your plan. Would you like to explore those options or have you made up your mind?

CUSTOMER IS MOVING

• Before we proceed with canceling, I just wanted to share that we can deliver in all 48 continental states (excluding Hawaii and Alaska). Would you perhaps be interested in putting your account on hold for 4 weeks while you’re still settling down? We can update your address on file when you're ready and already settled in. Would you be interested in that option?

AFTER OFFERING PARTNER BRANDS

• While you check them out, I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

RESCHEDULE THE DELIVERY DATE OF THE FIRST BOX

FACTOR

• Before I cancel the box, I wanted to know if you were interested in changing the date of the first box. We have 2 weeks of menus up on our website right now and we wouldn't want you to miss out on anything super delicious. Would you be interested in that option?

GREEN CHEF

• Before I cancel the box, I wanted to know if you were interested in changing the date of the first box. We have 4 weeks of menus up on our website right now and we wouldn't want you to miss out on anything super delicious. Would you be interested in that option?

ACCOUNT CANCELLATION

• May I ask if you would like to receive the first box, do you want to reschedule it, or do you want to cancel that as well?

• Not to worry, I got you.

• Thank you for allowing me to share your options. Please know that the options I offered to you are part of the quality of this interaction.

I respect your decision. Let me go ahead and cancel your account.

Please bear with me.

ACCOUNT CANCELLATION WITH BOX CANCELLATION BEFORE CUT-OFF

• Not to worry, I got you.

• Thank you for allowing me to share your options. Please know that the options I offered to you are part of the quality of this interaction.

I respect your decision. Let me go ahead and cancel your account and the order that was placed.

Please bear with me.

I understand that budgeting is something on everyone’s mind, myself included. 

Factor really tries to keep the cost of the service for our customers in mind without sacrificing variety and quality. Additionally, our prices, compared, are competitive, as we offer a lower price per meal as you get higher in meals. You can spend less on Factor compared to eating out while also having healthy options catered to various diet types.

FIRST DEFLECTION

Before we proceed, I wanted to share our partner brands, EveryPlate and HelloFresh, that you might be interested in.

EveryPlate offers not only delicious but also very cost-efficient meals. To know more, you may visit them through their website at https://everyplate.com/
HelloFresh offers a variety of farm-fresh ingredients and easy-to-master cooking instructions that you could choose from each week. HelloFresh expert chefs create all the dishes to make sure that they're all delicious and balanced. To know more, you may visit them through their website at https://www.hellofresh.com/

HelloFresh and EveryPlate, which offer meals at a fraction of the cost.

While you check EveryPlate and HelloFresh out, I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

SECOND DEFLECTION

If you wish to receive a continuous discount, we're happy to inform you of how our Referral program works. Your referral link can be found on your Factor account by clicking "Feed Friends or Give $150, Get $40"  at the top right corner of the page. The referral box will be located under any freebies you may have. You will get a $40 credit automatically added to your Factor account for every person who signs up using your unique referral. The person you refer will get a discount of $150 overall across their first five boxes. This is a great way to save even more without having to sacrifice the convenience of Factor meals.

Just one last question and I hope I don't sound too pushy.

For quality purposes of this chat, I also would like to share that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly, or change the size of your plan. Would you like to explore those options or have you made up your mind?

I understand that budgeting is something on everyone’s mind, myself included. 

Green Chef really tries to keep the cost of the service for our customers in mind without sacrificing variety and quality. Additionally, our prices, compared, are competitive, as we offer a lower price per meal as you get higher in meals. You can spend less on Green Chef compared to eating out while also having healthy options catered to various diet types.

FIRST DEFLECTION

Before we proceed, I wanted to share our partner brands, EveryPlate and HelloFresh, that you might be interested in.

EveryPlate offers not only delicious but also very cost-efficient meals. To know more, you may visit their website at https://everyplate.com/
HelloFresh offers a variety of farm-fresh ingredients and easy-to-master cooking instructions that you can choose from each week. HelloFresh expert chefs create all the dishes to make sure that they're all delicious and balanced. To know more, you may visit them through their website at https://www.hellofresh.com/

HelloFresh and EveryPlate, which offer meals at a fraction of the cost.

While you check EveryPlate and HelloFresh out, I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

SECOND DEFLECTION

The great thing about Green Chef is the value that you get. When you prioritize the convenience, dietary-focused ingredients, and the quality of what you receive - it really is worth it. If you wish to receive a continuous discount, we're happy to inform you of how our Referral program works. Your referral link can be found on your Green Chef account by clicking "Give $150, Get $25" at the top right corner of the page. The referral box will be located under any freebies you may have. You will get a $25 credit automatically added to your Green Chef account for every person who signs up using your unique referral. The person you refer will get a discount of $150 overall across their first five boxes. This is a great way to save even more without having to sacrifice the convenience of Green Chef meals. 

Just one last question and I hope I don't sound too pushy.

For quality purposes of this chat, I also would like to share that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly or change the size of your plan. Would you like to explore those options or have you made up your mind?

FIRST DEFLECTION

Before we proceed, I wanted to share our partner brands, Green Chef and HelloFresh, that you might be interested in.

HelloFresh offers a variety of farm-fresh ingredients and easy-to-master cooking instructions that you can choose from each week. HelloFresh expert chefs create all the dishes to make sure that they're all delicious and balanced. To know more, you may visit them through their website at https://www.hellofresh.com/

Meanwhile, our sister brand, Green Chef, has delicious and healthy meals on their menus to fit people with different dietary needs. You may visit their website at https://www.greenchef.com/

They offer 3 different menus: Balanced Living, Keto + Paleo, and Plant-Powered. Each menu has different recipes available every week.

While you check Green Chef and HelloFresh out, I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

SECOND DEFLECTION

We're working to increase our variety even more as we continue to grow and you are a very important part of that process. Variety is something that keeps mealtime exciting in my house, so I understand your point. Did you know that Factor offers up to 44 meals to choose from each week in addition to several individual and bundled add-ons? We offer options for various preferences such as keto, vegetarian, vegan, calorie smart, and dairy-free. You can always review these preferences and nutritional facts found on each meal to see other options that may also align with your needs. With so many options to choose from, perhaps another plan may have some meals that will also excite you in the kitchen and align with your needs. 

I will raise your feedback to our kitchen to make them aware and hopefully, they could come up with better options in the future.

Just one last question and I hope I don't sound too pushy.

NAME, for quality purposes of this chat, I also would like to share that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly or change the size of your plan. Would you like to explore those options or have you made up your mind?

FIRST DEFLECTION

Before we proceed, I wanted to share our partner brands, Factor and HelloFresh, that you might be interested in.

Factor offers delicious pre-cooked healthy meals that fit different dietary preferences. To know more, you may visit their website at https://www.factor75.com/r/home

HelloFresh offers a variety of farm-fresh ingredients and easy-to-master cooking instructions that you can choose from each week. HelloFresh expert chefs create all the dishes to make sure that they're all delicious and balanced. To know more, you may visit them through their website at https://www.hellofresh.com/

While you check Factor and HelloFresh out, I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

SECOND DEFLECTION

Variety is something that keeps mealtime exciting in my house, so I understand your point. Green Chef offers 46 options to choose from that change weekly. We offer options for every lifestyle, so if you are looking to change it up, you can always switch your preferences to see other options that may also align with your needs. With so many options to choose from, perhaps another plan may have some meals that will also excite you in the kitchen and align with your needs.

Just one last question and I hope I don't sound too pushy.

For quality purposes of this chat, I also would like to share that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly or change the size of your plan. Would you like to explore those options or have you made up your mind?

FIRST DEFLECTION

I understand the benefit of having a service like Factor is that it can create convenience. Since you are starting to feel that isn’t the case, I would love to share that you can customize your deliveries by changing your box size and delivery day. You can even skip each week from the menu page if you don’t want a box for that week.

While you take this option into consideration, I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you think would work for you?

SECOND DEFLECTION

Just one last question and I hope I don't sound too pushy.

Flexibility is definitely something that helps you get the most out of your service. The great news is you have the ability to modify your Factor account to best meet your needs. Did you know that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly, or change the size of your plan? Would you like to explore those options or have you made up your mind?

FIRST DEFLECTION

I understand the benefit of having a service like Green Chef is that it can create convenience. Since you are starting to feel that isn’t the case, I would love to share that you can customize your deliveries by changing your box size and delivery day. You can even skip each week from the menu page if you don’t want a box for that week. 

While you take this option into consideration, I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you think would work for you?

SECOND DEFLECTION

Just one last question and I hope I don't sound too pushy.

Flexibility is definitely something that helps you get the most out of your service. The great news is you have the ability to modify your Green Chef account to best meet your needs. Did you know that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly, or change the size of your plan? Would you like to explore those options or have you made up your mind?

FIRST DEFLECTION

I’m sorry to know that there was confusion. Factor is an auto-renewing subscription that you are enrolled in automatically as soon as you sign up. It's never our intention to catch anyone by surprise as we do send welcome emails and editing reminders directly to the account email. It seems this was a result of you going through the checkout process when you redeemed your trial offer.  With Factor, please know you can customize your deliveries by changing your box size and delivery day.

While you take this option into consideration, I can pause your Factor account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you think would work for you?

SECOND DEFLECTION

Just one last question and I hope I don't sound too pushy.

If you want, you can skip each week from the menu page if you don’t want a box that week. I think these options will help you get the most out of the service while you explore your weekly menu options. You could also change the frequency of your deliveries from weekly to bi-weekly or monthly, or change the size of your plan. Is that something that you would like to consider or have you made up your mind?

FIRST DEFLECTION

I’m sorry to hear there was confusion. Green Chef is a flexible weekly subscription service that you are enrolled in automatically as soon as you sign up. It's never our intention to catch anyone by surprise as we do send welcome emails and editing reminders directly to the account email.  It seems this was a result of you going through the checkout process when you redeemed your trial offer. I personally love that with Green Chef, you can customize your deliveries by changing your box size and delivery day.

While you take this option into consideration, I can pause your Green Chef, account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you think would work for you?

SECOND DEFLECTION

Just one last question and I hope I don't sound too pushy.

If you want, you can skip each week from the menu page if you don’t want a box that week. I think these options will help you get the most out of the service while you explore your weekly menu options. You could also change the frequency of your deliveries from weekly to bi-weekly or monthly, or change the size of your plan. Is that something that you would like to consider or have you made up your mind?

FIRST DEFLECTION

I understand the need to save time is important. Factor offers a variety of meals to fit different lifestyles. We want you to save time by skipping the grocery store and the kitchen prep. Since our meals are fully prepared, it is aligned with your busy schedule. Did you know that in case you are not around, you can skip each week from the menu page, since I am here, I can offer to put a hold on your deliveries.  I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider? 

SECOND DEFLECTION

Saving time in the kitchen is a convenience Factor proudly provides. Our meals and add-ons are fully prepared, you are able to select meals that work best for your schedule and save you time. Did you know that you have the option to change the frequency of your deliveries or change the size of your box?

Just one last question and I hope I don't sound too pushy.

For quality purposes of this chat, I also would like to share that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly or change the size of your plan. Would you like to explore those options or have you made up your mind?

FIRST DEFLECTION

I understand the need to save time is important. Green Chef offers a variety of meals to fit different lifestyles. We want you to save time by skipping the grocery store and the kitchen prep, we identify on each recipe the total time it will take to prepare. This helps customers select meals that are aligned with their schedule. Most recipes in our plans are ready in about 30 minutes.

But if this does not work for you, I would like to let you know that we have a partner brand, Factor, that offers pre-cooked meals especially suited for customers with busy lifestyles.

You may check out our partner brand, Factor. They offer delicious pre-cooked healthy meals that fit different dietary preferences. To know more, you may visit their website at https://www.factor75.com/r/home

While you check Factor out, I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

SECOND DEFLECTION

Our culinary team in Green Chef creates helpful chef’s tips for techniques to make cooking as easy as possible. If you're new to cooking, rest assured that our recipes have been tested by trained chefs and new chefs alike. Saving time in the kitchen is a convenience Green Chef proudly provides. Because our premium ingredients come pre-measured and prepped, you are able to select meals that work best for your schedule and save you time. 

Just one last question and I hope I don't sound too pushy.

While we let you get the hang of our processes and options, I also would like to share that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly or change the size of your plan. Would you like to explore those options or have you made up your mind? 

FIRST DEFLECTION

Being mindful of waste is very important. As a service, Factor focuses on sustainability including food waste and packaging. Also, 100% of our emissions released are offset. We've worked to decrease the amount of packaging with each order while ensuring materials remain high quality.

You can review the FAQs of our packaging materials by going to: https://www.factor75.com/faq

While you review the information, I could put your account on hold. I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider? 

SECOND DEFLECTION

I try to be mindful of the amount of waste my household creates, so I understand your concern, NAME. Factor uses recyclable materials, nontoxic cooling methods, and sustainable insulation as we're focused on being eco-minded. As a company, we also donate any leftover meals to local hospitals and shelters.

Here is how to recycle and dispose of packaging materials:

Boxes - Break down the box and place it curbside with your recycling.

Insulation - We utilize several different types of insulation: Laminated insulation (brown paper product) is curbside recyclable. PET insulation is made of 100% recycled materials; however, it should be disposed of in the trash. Cotton insulation should be discarded in the trash https://www.plasticfilmrecycling.org/

Gel packs - The gel packs are non-toxic and reusable! The contents of our gel packs are made of 99% salt water and 1% sodium polyacrylate. You can dispose of them by draining the gel into the trash. To avoid clogging your pipes, please don’t put the contents of the ice packs in your sink or toilet. If you’d like, you can also donate them locally to a Local Food Bank, Meals on Wheels, Girl Scouts, or Boy Scouts of America. The plastic film should not be curbside recycled, but you can find more information about where to recycle it here: www.plasticfilmrecycling.org.

Food containers - our food containers are BPA-free recyclable plastic #1. Be sure to rinse them thoroughly.

We’ve worked hard to find effective shipping methods that aren’t wasteful. If your town doesn’t recycle certain materials, or you’re interested in other options, check out Earth911.com for a list of recycling facilities near your area.

Just one last question and I hope I don't sound too pushy.

For quality purposes of this chat, I also would like to share that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly or change the size of your plan. Would you like to explore those options or have you made up your mind?

FIRST DEFLECTION

Being mindful of waste is very important. As a service, Green Chef reduces food waste by 25% compared to grocery shopping. Also, 100% of our emissions released are offset. For each box we create, we practice other means of putting carbon back into the planet. It’s our way of creating convenience with care.

You can review the FAQs of our packaging materials by going to: https://www.greenchef.com/faq

While you review the information, I could put your account on hold. I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider? 

SECOND DEFLECTION

I try to be mindful of the amount of waste my household creates, so I understand your concern. Green Chef tries to create convenience by creating meal kits that are pre-packaged while still being focused on being eco-minded. As a company, we offset 100% of our carbon emissions and our use of plastic.

We’re constantly innovating to provide the most eco-friendly packaging available. All of our packaging is made from recyclable, reusable, and/or compostable materials - except where we can’t get around it for food safety reasons. For example, our tofu is sent in vacuum-sealed plastic wrapping to ensure you get the freshest experience possible with the outstanding flavor that our chefs intended.

Recycling, and composting facilities vary depending on where customers, like you, live. To find your local recycling options, including where to drop off plastics, go to earth911.org or www.plasticfilmrecycling.org for plastic film.

Just one last question and I hope I don't sound too pushy.

NAME, for quality purposes of this chat, I also would like to share that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly or change the size of your plan. Would you like to explore those options or have you made up your mind?

FIRST DEFLECTION

I am sorry to know that the reason you decided to cancel your account is because of the issues you had with the quality of the meals that you received. Please know Factor genuinely takes quality very seriously. We work with carefully selected vendors to ensure our seafood, protein, produce, and other products are sustainably sourced.  I can assure you that the issues you experienced do not reflect the level of quality that we hold ourselves to and strive to provide.

I understand that this experience has caused your trust with Factor but please know that we really appreciate your honest feedback. Rest assured that this will be provided to our kitchen for escalation.

While we allow our quality team to investigate this, I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

SECOND DEFLECTION

Please know, our first priority is to get to know our suppliers and ensure the highest quality of all ingredients which is why not only report issues such as yours to get to the root of the issue, but we also make sure our seafood and produce are sustainably sourced.

Just one last question and I hope I don't sound too pushy.

For quality purposes of this chat, I also would like to share that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly or change the size of your plan. Would you like to explore those options or have you made up your mind?

FIRST DEFLECTION

I am sorry to hear that you had issues with the quality of your delivery. Please know Green Chef genuinely takes quality very seriously. We not only were the first CCOF-certified organic meal kit company, we also make sure our seafood and produce are sustainably sourced.  I can assure you that the issues you experienced do not reflect the level of quality that we hold ourselves to and strive to provide.

I understand that this experience has caused your trust with Green Chef but please know that we really appreciate your honest feedback. Rest assured that this will be provided to our kitchen for escalation.

While we allow our quality team to investigate this, I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

SECOND DEFLECTION

Please know, our first priority is to get to know our suppliers and ensure the highest quality of all ingredients which is why not only report issues such as yours to get to the root of the issue, but we also make sure our seafood and produce are sustainably sourced. 

Just one last question and I hope I don't sound too pushy.

For quality purposes of this chat, I also would like to share that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly or change the size of your plan. Would you like to explore those options or have you made up your mind?

FIRST DEFLECTION

I know there are other options out there, so it’s appreciated that you tried Factor. Before you decide to look elsewhere, I would love to point out that Factor is highly preferred compared to Freshly and other similar companies such as Daily Harvest or Trifecta.

While you try them out, I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

SECOND DEFLECTION

I am sorry to hear that you would like to cancel your Factor account and use another service.

You can always look towards one of our other partner companies, HelloFresh and EveryPlate, which offer meals at a fraction of the cost.

You may check them out through these links :
https://www.hellofresh.com/

https://www.everyplate.com/

Just one last question and I hope I don't sound too pushy.

For quality purposes of this chat, I also would like to share that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly or change the size of your plan. Would you like to explore those options or have you made up your mind?

FIRST DEFLECTION

I know there are other options out there, so it’s appreciated that you tried Green Chef. With that said, before you decide to look elsewhere, I would love to point out that Green Chef is rated higher than both Blue Apron and Sun Basket on Trustpilot.

While you check them out, I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

SECOND DEFLECTION

I am sorry to hear that you would like to cancel your Green Chef account and use another service.

You can always look towards one of our other partner companies, HelloFresh and EveryPlate, which offer meals at a fraction of the cost.

You may check them out through these links :
https://www.hellofresh.com/

https://www.everyplate.com/

Just one last question and I hope I don't sound too pushy.

For quality purposes of this chat, I also would like to share that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly or change the size of your plan. Would you like to explore those options or have you made up your mind?

FIRST DEFLECTION

I am sorry about the issues that you had with your delivery. Please know Factor genuinely takes issues like this very seriously. Although your box arrived late, rest assured that we design and pack our boxes to withstand extra time in transit. Our teams use specially insulated liners and state-of-the-art cooling technology to keep your ingredients fresh and cool up to 48 hours after your expected delivery date. We really appreciate that you are sharing your thoughts about this. I will raise this feedback to our logistics team to look for better options with regard to our couriers in the future. 

I understand that this experience has caused your trust with Factor  but please know that we really appreciate your honest feedback. Rest assured that this will be provided to our logistics team for escalation.

While we allow our logistics team to investigate this, I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

SECOND DEFLECTION

Sometimes delivery delays beyond our control happen, like when a truck unexpectedly breaks down or gets stuck due to traffic or weather. Please know that we ship our meals in insulated boxes with gel packs that will keep the box at refrigerated temperatures for quite a long time. We thoroughly test them in all seasons across all climates. Our packaging is designed to handle unexpected delays, and your ingredients should all arrive in great condition. Once in the fridge, they are good for at least the next 7 days (expiration is printed on the label). 

Just one last question and I hope I don't sound too pushy.

For quality purposes of this chat, I also would like to share that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly or change the size of your plan. Would you like to explore those options or have you made up your mind?

FIRST DEFLECTION

I am sorry about the issues that you had with your delivery. Please know Green Chef genuinely takes issues like this very seriously. Although your box arrived late, rest assured that we design and pack our boxes to withstand extra time in transit. Our teams use specially insulated liners and state-of-the-art cooling technology to keep your ingredients fresh and cool up to 48 hours after your expected delivery date. We really appreciate that you are sharing your thoughts about this. I will raise this feedback to our logistics team to look for better options with regard to our couriers in the future. 

I understand that this experience has caused your trust with Green Chef but please know that we really appreciate your honest feedback. Rest assured that this will be provided to our logistics team for escalation.

While we allow our logistics team to investigate this, I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

SECOND DEFLECTION

Sometimes delivery delays beyond our control happen, like when a truck unexpectedly breaks down or gets stuck due to traffic or weather. Please know that we ship our meals in insulated boxes with gel packs that will keep the box at refrigerated temperatures for quite a long time. We thoroughly test them in all seasons across all climates. Our packaging is designed to handle unexpected delays, and your ingredients should all arrive in great condition. Once in the fridge, they are good for at least the next 7 days (expiration is printed on the label). 

Just one last question and I hope I don't sound too pushy.

For quality purposes of this chat, I also would like to share that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly or change the size of your plan. Would you like to explore those options or have you made up your mind?

FIRST DEFLECTION

I am so sorry to hear that you had issues regarding your Payments/Promotions. We always want you to enjoy your Factor deliveries without any issues.

Payments (order was canceled due to issues with the payment method) : 

We highly suggest that you reach out to your bank regarding the card that you had on file to check if there are any restrictions.

Promotions : 

• May I ask what type of promotion you receive, referral or free box?

• Did you receive an email with a code or did you receive it through direct mail?

• May I ask what your code was?

While you reach out to them I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

SECOND DEFLECTION

Just one last question and I hope I don't sound too pushy.

For quality purposes of this chat, I also would like to share that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly or change the size of your plan. Would you like to explore those options or have you made up your mind?

FIRST DEFLECTION

I am so sorry to hear that you had issues regarding your Payments/Promotions. We always want you to enjoy your Green Chef deliveries without any issues.

Payments (order was canceled due to issues with the payment method) : 

We highly suggest that you reach out to your bank regarding the card that you had on file to check if there are any restrictions.

Promotions : 

• May I ask what type of promotion you receive, referral or free box?

• Did you receive an email with a code or did you receive it through direct mail?

• May I ask what your code was?

While you reach out to them I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

SECOND DEFLECTION

Just one last question and I hope I don't sound too pushy.

For quality purposes of this chat, I also would like to share that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly or change the size of your plan. Would you like to explore those options or have you made up your mind?

FIRST DEFLECTION

I’m sorry to hear there was confusion. Factor is a flexible weekly subscription service that you are enrolled in automatically as soon as you sign up. I understand that the reason you joined the subscription is because of the freebie code that was provided to you. I understand that you wanted to try the product before making a commitment. I personally love that with Factor you can customize your deliveries and you can set to skip a week/s in case you won't be around or you do not wish to receive any deliveries for a certain amount of time.

While you look into the ordering process of Factor, I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

SECOND DEFLECTION

Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles. We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing, and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs. You may go to this link to get  a FREE session with one of our nutritionists: https://factornutritioncoaching.as.me/ 

Just one last question and I hope I don't sound too pushy.

For quality purposes of this chat, I also would like to share that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly or change the size of your plan. Would you like to explore those options or have you made up your mind?

FIRST DEFLECTION

I’m sorry to hear there was confusion.  Green Chef is a flexible weekly subscription service that you are enrolled in automatically as soon as you sign up. I understand that the reason you joined the subscription is because of the freebie code that was provided to you. I understand that you wanted to try the product before making a commitment. I personally love that with Green Chef you can customize your deliveries and you can set to skip a week/s in case you won't be around or you do not wish to receive any deliveries for a certain amount of time.

While you look into the ordering process of Green Chef, I can pause your account for 4 weeks, then your deliveries will resume after 4 weeks. Is that something that you would like to consider?

SECOND DEFLECTION

A Green Chef subscription can work for anyone. You create an account and pick your dietary and delivery preferences. Green Chef is all about eating and living green. We work with farmers to source sustainable, delicious ingredients.

Just one last question and I hope I don't sound too pushy.

For quality purposes of this chat, I also would like to share that you have the option to change the frequency of your deliveries from weekly to bi-weekly or monthly or change the size of your plan. Would you like to explore those options or have you made up your mind?

• I understand that budgeting is something on everyone’s mind, myself included. The great thing about Good Chop is that you actually save money. Our price per meal starts at $3.74, which is very competitive with the best butchers out there. Also, as a Good Chop customer, you have access to our deals where you get up to 50% off amazing bundles.

• Good Chop really tries to keep the cost for our customers in mind. That’s why we offer the option to adjust your plan size and even pause deliveries! This way the deliveries are catered to your needs to help you budget! As a customer, you also have access to our bundles where you get up to 50% off-what a deal.

• I understand the benefit of having a service like Good Chop is that it works for your schedule. Did you know that you can customize your deliveries by changing your box size and delivery day? You can even reschedule deliveries from the menu page if you don’t want a box that month.

• Flexibility is definitely something that helps you get the most out of your service. The great news is you have the ability to modify your Good Chop account to best meet your needs! Did you know that you can change your box size, your delivery day, and even opt out month to month by using our rescheduling feature to ensure you only get what you want - when you want it?

• I understand the confusion about your subscription, and I'm happy to explain. Good Chop is an auto-renewing subscription. I personally love that with Good Chop, you can customize your deliveries by changing your box size, delivery day, and the frequency of your scheduled deliveries. You can even skip your monthly boxes from the menu page if you don’t want your upcoming deliveries.

If they applied a promo :

• Because Good Chop is an auto-renewing subscription service, we prompt you to complete the checkout process so we can get you started with your first delivery! I do see here that you were able to take advantage of a one-time offer that is exclusive to new customers. Keeping your account active will allow you to try our service at a discounted price and you always have the option to skip your next delivery while you decide if we’re the right fit for you.

• Being mindful of waste is very important. Our packaging is fully curbside recyclable which makes for easy and eco-friendly disposal. Additionally, our insulated liners are made from renewable plant-based components and paper, which makes them re-pulpable alongside cardboard. As a service, Good Chop has a 25% lower carbon footprint and less food waste than retail groceries. It’s our way of creating convenience with care.

• I know how important it is to prioritize your health and wellness. Good Chop offers a variety of proteins that can help support whatever your dietary needs are.

Cut selection - [Steps for Desktop/Laptop Users]

I understand that managing an account can be tricky, I’ve been there before myself. The great thing about Good Chop is that you have the ability to select your own cuts of meat. Here’s how :

Step 1: Log into your Good Chop account

Step 2: Locate the “My Dashboard” tab at the top left of your screen

Step 3: Navigate to the time frame you want to make changes to

Step 4: Select “Change Order” above your preselected cuts 

Step 5: Remove any of the preselected cuts by hitting the minus ( - ) and select “Add to Your Box” for each new cut you want to add

Step 6: Adjust the number of cuts for each by tapping on the + or -

Step 7: Once you’re happy with your selection, select “Save”

Cut selection - [Steps for Good Chop Mobile Browser]

I understand that managing an account can be tricky, I’ve been there before myself. The great thing about Good Chop is that you have the ability to select your own cuts of meat with ease by using our mobile browser. Here’s how :

Step 1: Log into your Good Chop account

Step 2: Navigate to the time frame you want to make changes to

Step 3: Select “Change Order” below your preselected cuts.

Step 4: Remove any of the preselected cuts by hitting the minus ( - ) and select “Add to Your Box” for each new cut you want to add

Step 5: Adjust the number of cuts for each by tapping on the + or -

Step 6: Once you’re happy with your selection, select “Save” at the bottom of the screen

How to Skip Deliveries - [Steps for Desktop/Laptop Users]

I understand that managing an account can be tricky, I’ve been there before myself. The great thing about Good Chop is that you have the ability to skip deliveries from month to month. Here’s how :

Step 1: Log into your Good Chop account

Step 2: Locate the “My Dashboard” tab at the top left of your screen

Step 3: Navigate to the time frame you want to make changes to

Step 4: Open the drop-down menu next to the delivery date under “Delivery For”

Step 5: Select your new delivery date on the calendar automatically populated with any available delivery days 

Step 6: Confirm your new delivery date by selecting “Reschedule Delivery” at the bottom of the calendar

Step 7: Your dashboard will now reflect your new delivery date!

How to Skip Deliveries - [Good Chop Mobile Browser]

I understand that managing an account can be tricky, I’ve been there before myself. The great thing about Good Chop is that you have the ability to skip deliveries from month to month with ease by using our mobile browser. Here’s how :

Step 1: Log into your Good Chop account

Step 2: Navigate to the time frame you want to make changes to

Step 3: Open the drop-down menu next to the delivery date under “Delivery For”

Step 4: Select your new delivery date on the calendar automatically populated with any available delivery days 

Step 5: Confirm your new delivery date by selecting “Reschedule Delivery” at the bottom of the calendar

Step 6: Your dashboard will now reflect your new delivery date!

I completely understand why you had concerns about the quality of your Good Chop delivery. Our first priority is to get to know our suppliers and ensure the highest quality of all ingredients. We take this very seriously, I can assure you this doesn’t reflect the level of quality that we hold ourselves to. I would love the opportunity to report your concerns for further review.

I definitely understand wanting to try the service with a discount. I love a good promotion myself. Before you decide to cancel, I see that your promotion entitles you to a discount on your next NUMBER of deliveries. I'd love for you to take advantage of this. If you’re not ready to receive your second box, you can always utilize the skip feature to postpone your deliveries until you’re ready. Something to note is that as a Good Chop customer, you also have access to our deals where you get up to 50% off amazing bundles.

• I understand that there are options when it comes to protein delivery services. One thing that makes Good Chop stand out is that we are focusing on working exclusively with American farms whereas ButcherBox imports their beef from Australia. This allows us to have very close relationships with our farmers as well as source locally which helps to cut down on our carbon footprint.

• Before you decide to part ways, I would love to point out that the selections ButcherBox has to offer are very limited. When it comes to beef in general, and steaks in particular, Good Chop has more steak options than ButcherBox. I personally love how much variety we offer and I think you will too.

• Something to keep in mind when exploring ButcherBox as another option is that it’s more expensive than Good Chop. Their medium box starts at $169 vs $149 for Good Chop. And their large box is $306 vs $279 for Good Chop. 

• Good Chop also has an average meal price of $3.74 while ButcherBox has an average meal price of $6. When you factor in that we offer more cuts of meat, Good Chop really is a better option.

I understand your deliveries may have more meat than you need at the moment. The great thing with Good Chop is you have options that allow you to get your orders just right. You can change the frequency of your deliveries or change your box size as needed. Also, if you decide to downgrade, we offer the option to upgrade your delivery by adding an extra meal on weeks you may want a bit more.

FACTOR

We really appreciate that you are sharing your thoughts about this. I will raise this feedback to out team to look for better options in the future. To address this issue, let me add a courtesy credit to your account in the amount of $12.00 and this credit will automatically go towards your next full-priced box delivery on DATE.

GREEN CHEF

We really appreciate that you are sharing your thoughts about this. I will raise this feedback to out team to look for better options in the future. To address this issue, let me add a courtesy credit to your account in the amount of $12.00 and this credit will automatically go towards your next full-priced box delivery on DATE.

FACTOR

We really appreciate that you are sharing your thoughts about this. I will raise this feedback to out team to look for better options in the future. To address this issue, let me add a VIP credit to your account in the amount of $60.00 and this credit will automatically go towards your next full-priced box delivery on DATE.

GREEN CHEF

We really appreciate that you are sharing your thoughts about this. I will raise this feedback to out team to look for better options in the future. To address this issue, let me add a VIP credit to your account in the amount of $60.00 and this credit will automatically go towards your next full-priced box delivery on DATE.

(SEND FUTHER ASSISTANCE SPIEL)

You're welcome, NAME.

Before we end this chat, let me just do a quick recap.

NO UPCOMING DELIVERY

I understand and I still want to thank you for your time today. I can confirm that your subscription is now canceled. Your last delivery was on DATE. As a growing brand, we value your feedback and we are constantly trying to improve. If at any time in the future you’d like to give us a try, please know that you have the option to reactivate. Feel free to give us a call or check us out online at any time. Have a great day.

UPCOMING DELIVERY

I understand and I still want to thank you for your time today. I can confirm that your subscription is now canceled. Your last delivery is on DATE. As a growing brand, we value your feedback and we are constantly trying to improve. If at any time in the future you’d like to give us a try, please know that you have the option to reactivate. Feel free to give us a call or check us out online at any time. Have a great day.

We hope you enjoy our partner brand, BRAND. Please refer to their website for additional information and reach out to their Customer Care team if you are ever in need of any assistance with their service:

https://www.hellofresh.com/
https://everyplate.com/
https://www.factor75.com/r/home

https://www.greenchef.com/

https://www.goodchop.com/

Before we end this interaction, I want to review a few details.

Your subscription is still active.

You will be receiving your next box on DATE.

I just want to confirm the shipping address we have on file: ADDRESS.

FACTOR

Just a heads up, on Thursdays a week before delivery, we will be charging the card we have on file. Additionally, I'd like to confirm that we've issued a credit of $AMOUNT. This will apply on DATE. Thanks again for your time. If you have any further questions in the future, please give us a call or check us out online. Is there anything else I can assist you with?

GREEN CHEF

Just a heads up, 5 days by 11:59 PM PST before delivery, we will be charging the card we have on file. Additionally, I'd like to confirm that we've issued a credit of $AMOUNT. This will apply on DATE. Thanks again for your time. If you have any further questions in the future, please give us a call or check us out online. Is there anything else I can assist you with?

GOOD CHOP

1 Day Transit Region - GX Zip Code Look Up ← this is a link

Just a heads up, 3 days at 11:59 PM PST before delivery, we will be charging the card we have on file. Additionally, I'd like to confirm that we've issued a credit of $AMOUNT. This will apply on DATE. Thanks again for your time. If you have any further questions in the future, please give us a call or check us out online. Is there anything else I can assist you with?

2 Day Transit Region - GX Zip Code Look Up ← this is a link

Just a heads up, 4 days at 11:59 PM PST before delivery, we will be charging the card we have on file. Additionally, I'd like to confirm that we've issued a credit of $AMOUNT. This will apply on DATE. Thanks again for your time. If you have any further questions in the future, please give us a call or check us out online. Is there anything else I can assist you with?

Before we end this interaction, I want to review a few details.

Your subscription is still active.

You will be receiving your next box on DATE.

I just want to confirm the shipping address we have on file: ADDRESS.

FACTOR

Just a heads up, on Thursdays a week before delivery, we will be charging the card we have on file. Additionally, I'd like to confirm that we've issued a refund of $AMOUNT. Refunds will be reflected back to the card on file within 5-10 business days, excluding holidays, from today. Thanks again for your time. If you have any further questions in the future, please give us a call or check us out online. Is there anything else I can assist you with?

GREEN CHEF

Just a heads up, 5 days by 11:59 PM PST before delivery, we will be charging the card we have on file. Additionally, I'd like to confirm that we've issued a refund of $AMOUNT. Refunds will be reflected back to the card on file within 5-10 business days, excluding holidays, from today. Thanks again for your time. If you have any further questions in the future, please give us a call or check us out online. Is there anything else I can assist you with?

GOOD CHOP

1 Day Transit Region - GX Zip Code Look Up

Just a heads up, 3 days at 11:59 PM PST before delivery, we will be charging the card we have on file. Additionally, I'd like to confirm that we've issued a refund of $AMOUNT. Refunds will be reflected back to the card on file within 5-10 business days, excluding holidays, from today. Thanks again for your time. If you have any further questions in the future, please give us a call or check us out online. Is there anything else I can assist you with?

2 Day Transit Region - GX Zip Code Look Up

Just a heads up, 4 days at 11:59 PM PST before delivery, we will be charging the card we have on file. Additionally, I'd like to confirm that we've issued a refund of $AMOUNT. Refunds will be reflected back to the card on file within 5-10 business days, excluding holidays, from today. Thanks again for your time. If you have any further questions in the future, please give us a call or check us out online. Is there anything else I can assist you with?

FACTOR

Before we end the call/chat, I want to review a few details.

Your subscription is still active.

You will be receiving your next box on DATE.

I just want to confirm the shipping address we have on file: ADDRESS

Just a heads up, on Thursdays before delivery, we will be charging the card we have on file. Thanks again for your time. If you have any further questions in the future, please give us a call or check us out online. Is there anything else I can assist you with?

GREEN CHEF

Before we end the call/chat, I want to review a few details.

Your subscription is still active.

You will be receiving your next box on DATE.

I just want to confirm the shipping address we have on file: ADDRESS

Just a heads up, 5 days by 11:59 PM PST before delivery, we will be charging the card we have on file. Thanks again for your time. If you have any further questions in the future, please give us a call or check us out online. Is there anything else I can assist you with?

GOOD CHOP

1 Day Transit Region - GX Zip Code Look Up ← this is a link

Just a heads up, 3 days at 11:59 PM PST before delivery, we will be charging the card we have on file. If you have any further questions in the future, please give us a call or check us out online. Is there anything else I can assist you with?

2 Day Transit Region - GX Zip Code Look Up ← this is a link

Just a heads up, 4 days at 11:59 PM PST before delivery, we will be charging the card we have on file. If you have any further questions in the future, please give us a call or check us out online. Is there anything else I can assist you with?

• I have successfully canceled your subscription. You will receive an email confirmation of this cancellation within 24 hours. 

Last delivery : DATE

• If you ever decide to try us again (and we hope you do, you can simply follow the steps below to reactivate your account:

Desktop:

Once you have logged in to your account at www.hellofresh.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top right of the screen

Mobile:

Once you have logged in to your account at www.hellofresh.com, choose 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate & pick meals'

App:

Step 1: Open the HelloFresh app and select 'Review details to reactivate' at the top of the screen

Step 2: Confirm or update your meal preferences, serving size, and number of meals per week scroll down to see your summary and select 'Promo Code' to enter a promotion, if applicable, and select 'Reactivate'

Step 3: Select 'Got it' to confirm that the subscription has been successfully reactivated

I have successfully canceled your subscription. You will receive an email confirmation of this cancellation within 24 hours. 

Last delivery : DATE

• If you ever decide to try us again (and we hope you do, you can simply follow the steps below to reactivate your account:

Desktop:

Once you have logged in to your account at www.everyplate.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top right of the screen

Mobile:

Once you have logged in to your account at www.everyplate.com, choose 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top of the screen

App:

Step 1: Open the EveryPlate app and select 'Review & Reactivate My Account' at the bottom of the screen

Step 2: Confirm or update your meal preferences, plan size, delivery address, and payment method, and then select 'Reactivate My Account' to see confirmation that the subscription has been successfully reactivated

• I have successfully canceled your subscription. You will receive an email confirmation of this cancellation within 24 hours. 

Last delivery : DATE

• If you ever decide to try us again (and we hope you do, you can simply follow the steps below to reactivate your account:

Desktop: 

Once you have logged in to your account at www.factor75.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top right of the screen

Mobile:

Once you have logged in to your account at www.factor75.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top of the screen.

App: 

Step 1: Open the Factor app and select 'Review & Reactivate My Account' at the bottom of the screen

Step 2: Confirm or update your meal preferences, plan size, delivery address, and payment method, and then select 'Reactivate My Account' to see confirmation that the subscription has been successfully reactivated.

• I have successfully canceled your subscription. You will receive an email confirmation of this cancellation within 24 hours. 

Last delivery : DATE

• If you ever decide to try us again (and we hope you do, you can simply follow the steps below to reactivate your account:

Desktop: 

Once you have logged in to your account at chef.greenchef.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top right of the screen.

Mobile:

Once you have logged in to your account at chef.greenchef.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top of the screen.

App: 

Step 1: Open the Green Chef app and select 'Review & Reactivate My Account' at the bottom of the screen

Step 2: Confirm or update your meal preferences, plan size, delivery address, delivery date, and payment method, and then select 'Reactivate My Account' to see confirmation that the subscription has been successfully reactivated.

• I have successfully canceled your subscription. You will receive an email confirmation of this cancellation within 24 hours. 

Last delivery : DATE

• If you ever decide to try us again (and we hope you do, you can simply follow the steps below to reactivate your account:

Desktop: 

Step 1: Upon logging in, you will be taken to the reactivation landing page. Select "Reactivate & Choose Cuts" in the top right corner of the screen

Step 2: Prior to completing reactivation, you can select a new plan, enter a discount code, and/or update your payment method or delivery information. When finished, select "Reactivate" under your order summary

Step 3: You will be taken to your dashboard where you'll see a message confirming that you have successfully reactivated your account. From here, you can edit/select your cuts and navigate throughout your active account as desired.

Mobile:

Step 1: Upon logging in to goodchop.com, you will be taken to the reactivation landing page. Select "Reactivate & Choose Cuts" 

Step 2: Prior to completing reactivation, you can select a new plan, enter a discount code, and/or update your payment method or delivery information. When finished, select "Reactivate" under your order summary

Step 3: You will be taken to your dashboard where you'll see a message confirming that you have successfully reactivated your account. From here, you can edit/select your cuts and navigate throughout your active account as desired!

App: Good Chop does not have an app