For your reference, here are the steps on how you could sign up :

Desktop:

Step 1: Go to www.hellofresh.com and select 'Our Plans' at the top left of the screen

Step 2: Choose your preferences on the left, customize your plan size on the right, and then click 'Select this plan' at the bottom of the screen

Step 3: Register your email address, choose a password, and click 'Continue', or continue registration using a single sign-on service (via Facebook, Google, or Apple)

Step 4: Enter your shipping information and phone number, input delivery instructions (if necessary), choose if you would like to receive offers, and select 'Next step'

Step 5: Enter your payment information, scroll down to enter a promotion (if applicable), and click 'Place order and select meals'

Mobile: 

Step 1: Go to www.hellofresh.com and select 'View our plans' in the middle of the screen

Step 2: Choose how many recipes you would like to receive and select 'Continue'

Step 3: Pick your meal preferences and select 'Continue'

Step 4: Choose your serving size and select 'Continue'

Step 5: Register your email address, choose a password, and select 'Continue'

Step 6: Enter your delivery address and phone number, input delivery instructions (if necessary), edit your delivery day, choose if you would like to receive offers, and select 'Next'

Step 7: Enter your payment information, scroll down to enter a promotion if applicable, and select 'Place order & select meals'

App:

Step 1: Open the HelloFresh app and select 'Pick your plan' at the bottom of the screen

Step 2: Choose your meal preferences and select 'Continue'

Step 3: Choose how many recipes you would like to receive and select 'Continue'

Step 4: Choose your serving size and select 'Continue'

Step 5: Register your email address, choose a password, and select 'Continue', or continue registration using a single sign-on service (via Facebook, Google, or Apple)

Step 6: Enter your delivery address and phone number, input delivery instructions (if necessary), edit your delivery day, choose if you would like to receive offers, and select 'Next'

Step 7: Enter your payment information, scroll down to enter a promotion if applicable, and select 'Place order & select meals'

For your reference, here are the steps on how you could sign up :

Desktop:

Step 1: Go to www.everyplate.com and select 'Sign Up' at the top right of the screen

Step 2: Choose your preferences on the left side of the screen, select your box size on the right side of the screen, and click 'Select This Plan'

Step 3: Register your email address, choose a password and click 'Continue', or continue registration using a single sign on service (via Facebook, Google, or Apple)

Step 4: Enter your delivery address and phone number, choose if you would like to receive offers, choose your delivery day, input delivery instructions (if necessary), and select 'Next'

Step 5: Enter your payment information, (if applicable) enter a promotion on the left side of the screen, and select 'Place Order & Select Meals'

Mobile: 

Step 1: Go to www.everyplate.com and select 'Get Started' in the middle of the screen

Step 2: Choose your meal preferences

Step 3: Scroll down to select your box size, (if applicable) enter a promotion at the bottom of the page, and select 'Select This Plan'

Step 4: Register your email address, choose a password and select 'Continue', or continue registration using a single sign on service (via Facebook, Google, or Apple)

Step 5: Enter your delivery address and phone number

Step 6: Scroll down to choose if you would like to receive offers, choose your delivery day, input delivery instructions (if necessary), and select 'Next'

Step 7: Enter your payment information and select 'Place Order & Select Meals'

App:

Step 1: Open the EveryPlate app and select 'Sign Up' at the bottom of the screen

Step 2: Choose your meal preferences

Step 3: Scroll down to choose your box size, (if applicable) enter a promotion, and select 'Select This Plan' 

Step 4: Register your email address, choose a password, and select 'Continue'

Step 5: Enter your delivery address and phone number

Step 6: Scroll down to choose if you would like to receive offers, choose your delivery day, input delivery instructions (if necessary), and select 'Next'

Step 7: Enter your payment information and select 'Place Order & Select Meals'

For your reference, here are the steps on how you could sign up :

Desktop:

Step 1: Go to www.hellofresh.com and click 'Login' at the top right of the screen

Step 2: Enter your email address and password to select 'Log In', or log in using a single sign-on service (via Facebook, Google, or Apple)

Mobile: 

Step 1: Go to www.hellofresh.com and select the 3 horizontal lines at the top left of the screen

Step 2: Select 'Login' from the top of the dropdown menu

Step 3: Enter your email address and password to select 'Log In', or log in using a single sign-on service (via Facebook, Google, or Apple)

App:

Step 1: Open the HelloFresh app and select 'Log In' at the top right of the screen

Step 2: Log in using a single sign-on service (via Facebook, Google, or Apple), or enter your email address and select 'Continue' to enter your password and select 'Log In'.

For your reference, here are the steps on how you could sign up :

Desktop:

Step 1: Go to www.everyplate.com and click 'Login' at the top right of the screen

Step 2: Enter your email address and password to click 'Login', or log in using a single sign-on service (via Facebook, Google, or Apple)

Mobile: 

Step 1: Go to www.everyplate.com and select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Login' from the dropdown menu

Step 3: Enter your email address and password to select 'Log In', or log in using a single sign-on service (via Facebook, Google, or Apple)

App:

Step 1: Open the EveryPlate app and select 'Log In' at the bottom of the screen

Step 2: Enter your email address and password to select 'Log In', or log in using a single sign-on service (via Facebook, Google, or Apple)

For your reference, here are the steps on how you can update your email & password : 

Desktop:

Step 1: Once you have logged in to your account at www.hellofresh.com, click on your name at the top right of the screen and then click 'Account Settings'

Step 2: Choose 'Account Info' from the left side of the screen and click 'Edit' to the right of 'Personal Info' to update your email address or 'Password' to update your password

Step 3: To change your email address, enter your updated email address in the 'Email' field and click 'Save'

Step 4: To change your password, enter your current password, input your new password twice to confirm, and then click 'Save'

Mobile: 

Step 1: Once you are logged in to your account at www.hellofresh.com, select the 3 horizontal lines at the top left of the screen

Step 2: Select 'Account Settings' from the the dropdown menu

Step 3: Select the 'Plan Settings' carrot near the top right of the screen

Step 4: Choose 'Account Info' from the dropdown menu

Step 5: Select 'Edit' to the right of 'Personal Info' to update your email address or 'Password' to update your password

Step 6: To change your email address, enter your updated email address in the 'Email' field and select 'Save'

Step 7: To change your password, enter your current password, input your new password twice to confirm, and then select 'Save'

App:

Step 1: Open the HelloFresh app and select 'Settings' at the bottom right of the screen

Step 2: Choose 'Personal Info' from the Settings menu

Step 3: Select 'Change Password' or 'Change Email'

Step 4: To change your password, enter your current password, input your new password twice to confirm, and then select 'Change Password'

Step 5: To change your email address, enter your password, input your updated email address, and select 'Change Email'

NOTE: Customers are unable to update their email address via account settings. This action can only be completed in BOB. 

For your reference, here are the steps on how you can update your password : 

Desktop:

Step 1: Once you have logged in to your account at www.everyplate.com, click the person icon at the top right of the screen and then click 'Settings'

Step 2: Choose 'Account Settings' from the left side of the screen and click 'Edit' to the right of 'Personal Info' to update your email address or 'Password' to update your password

Step 3: To change your email address, enter your updated email address in the 'Email' field and click 'Save'

Step 4: To change your password, enter your current password, input your new password twice to confirm, and then click 'Save'

Mobile: 

Step 1: Once you are logged in to your account at www.everyplate.com, select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Settings' from the the dropdown menu

Step 3: Select the 'Plan Settings' carrot near the top right of the screen

Step 4: Choose 'Account Settings' from the dropdown menu

Step 5: Select 'Edit' to the right of 'Personal Info' to update your email address or 'Password' to update your password

Step 6: To change your email address, enter your first name, last name, and updated email address to select 'Save'

Step 7: To change your password, enter your current password, input your new password twice to confirm, and then select 'Save'

App:

Step 1: Open the EveryPlate app and select 'Settings' at the bottom right of the screen

Step 2: Choose 'Personal Information' from the Settings menu

Step 3: Select 'Edit' below your email address or 'Reset Password' below your current password

Step 4: To change your email address, enter your updated email address in the 'Email' field and click 'Save Changes'

Step 5: To change your password, enter your current password, input your new password twice to confirm, and then select 'Reset Password'

For your reference, here are the steps on how you could change your delivery address : 

Desktop:

Step 1: Once you are logged in to your account at www.hellofresh.com, click your name at the top right of the screen and choose 'Account Settings' from the dropdown menu

Step 2: Select 'Plan Settings' at the top left of the screen and scroll down to delivery to click 'Edit' to the right of your current address

Step 3: Enter your updated delivery address and click 'Save'

Mobile:

Step 1: Once you have logged in to your account at www.hellofresh.com, select the 3 horizontal lines at the top left of the screen

Step 2: Select 'Account Settings' from the dropdown menu

Step 3: From the 'Plan Settings' menu, scroll down and select 'Edit' next to 'Delivery address'

Step 4: Enter your updated delivery address and select 'Save'

App:

Step 1: Open the HelloFresh app and select 'Settings' at the bottom right of the screen

Step 2: Choose 'Edit' next to 'Preference Settings' from the Settings menu

Step 3: Scroll down to 'Delivery' and select 'Edit' next to 'Delivery Address'

Step 4: Enter your updated delivery address and select 'Save'

For your reference, here are the steps on how you could change your delivery address : 

Desktop:

Step 1: Once you have logged in to your account at www.everyplate.com, click on the person icon at the top right of the screen and then click 'Settings'

Step 2: From the 'Plan Settings' menu, scroll down and click 'Edit' next to 'Delivery Address'

Step 3: Enter your updated delivery address and click 'Save'

Mobile:

Step 1: Once you have logged in to your account at www.everyplate.com, select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Settings' from the dropdown menu

Step 3: From the 'Plan Settings' menu, scroll down and select 'Edit' below 'Delivery'

Step 4: Enter your updated delivery address and select 'Save'

App:

Step 1: Open the EveryPlate app and select 'Settings' at the bottom right of the screen

Step 2: Choose 'Delivery Information' from the menu screen

Step 3: Enter your updated delivery address and select 'Save Changes'

For your reference, here are the steps on how you could update your payment method : 

Desktop:

Step 1: Once you have logged in to your account at www.hellofresh.com, click on your name at the top right of the screen and then click 'Account Settings'

Step 2: Select 'Gifts and discount codes' from the menu on the left side of the screen

Step 3: Enter your promotion or gift card code and click 'Enter code'

Mobile:

Step 1: Once you have logged in to your account at www.hellofresh.com, select the 3 horizontal lines at the top left of the screen

Step 2: Select 'Account Settings' from the dropdown menu

Step 3: Select the 'Plan Settings' carrot near the top right of the screen and select 'Gifts and discount codes' from the bottom of the dropdown menu

Step 4: Enter your promotion or gift card code and select 'Enter code'

App:

Step 1: Open the HelloFresh app and select 'Settings' at the bottom right of the screen

Step 2: Choose 'My Gifts and Discounts' from the Settings menu

Step 3: Enter your promotion or gift card code and select 'Enter code'

For your reference, here are the steps on how you could update your payment method : 

Desktop:

Step 1: Once you have logged in to your account at www.everyplate.com, click on the person icon at the top right of the screen and then click 'Settings'

Step 2: Select 'Payments, Gifts & Vouchers' from the menu on the left side of the screen

Step 3: Select the 'Edit' option on the right side of your current payment information

Step 4: Enter your payment method and click 'Save' to see confirmation that your payment method is in the process of being updated

Mobile:

Step 1: Once you have logged in to your account at www.everyplate.com, select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Settings' from the dropdown menu

Step 3: Select the 'Plan Settings' carrot near the top right of the screen and choose 'Payments, Gifts & Vouchers'

Step 4: Select 'Edit' to the right of your current payment information

Step 5: Enter your updated payment information and select 'Save'.

App:

Step 1: Open the EveryPlate app and select 'Settings' at the bottom right of the screen

Step 2: Choose 'Payment methods' from the Settings menu

Step 3: Select the 'Change Default Option' or the 'Add A Payment Method' option below your current payment information

Step 4: To change your default payment method, choose your updated payment method and click 'Save Changes'

Step 5: To add a payment method, enter your new payment information and select 'Save Changes'

For your reference, here are the steps on how to add Discounts, Vouchers, & Gift Cards :

Desktop:

Step 1: Once you have logged in to your account at www.hellofresh.com, click on your name at the top right of the screen and then click 'Account Settings'

Step 2: Select 'Gifts and discount codes' from the menu on the left side of the screen

Step 3: Enter your promotion or gift card code and click 'Enter code'

Mobile:

Step 1: Once you have logged in to your account at www.hellofresh.com, select the 3 horizontal lines at the top left of the screen

Step 2: Select 'Account Settings' from the dropdown menu

Step 3: Select the 'Plan Settings' carrot near the top right of the screen and select 'Gifts and discount codes' from the bottom of the dropdown menu

Step 4: Enter your promotion or gift card code and select 'Enter code'

App: 

Step 1: Open the HelloFresh app and select 'Settings' at the bottom right of the screen

Step 2: Choose 'My Gifts and Discounts' from the Settings menu

Step 3: Enter your promotion or gift card code and select 'Enter code'

For your reference, here are the steps on how to add Discounts, Vouchers, & Gift Cards :

Desktop:

Step 1: Once you have logged in to your account at www.everyplate.com, click on the person icon at the top right of the screen and then click 'Settings'

Step 2: Select 'Payments, Gifts & Vouchers' from the menu on the left side of the screen

Step 3: Enter your promotion or gift card code and click 'Add New Code'

Mobile:

Step 1: Once you have logged in to your account at www.everyplate.com, select the 3 horizontal lines at the top left of the screen

Step 2: Select 'Settings' from the dropdown menu

Step 3: Select the 'Plan Settings' carrot near the top right of the screen and select 'Payments, Gifts & Vouchers' from the bottom of the dropdown menu

Step 4: Enter your promotion or gift card code and select 'Add New Code'

App: (feature not available)

For your reference, here are the steps on how to Unsubscribe and Subscribe to Account Notifications : 

Desktop: 

Step 1: Once you are logged in to your account at www.hellofresh.com, click your name at the top right of the screen and choose 'Notifications' from the dropdown menu

Step 2: View your notification options and select (toggle) the slider on the right-hand side as desired to turn off/on each notification NOTE: If it's green and directed towards the right, the notification option is on. If there is no color and it's directed toward the left, the notification option is off

Mobile:

Step 1: Once you have logged in to your account at www.hellofresh.com, select the 3 horizontal lines at the top left of the screen

Step 2: Select 'Notifications' from the dropdown menu

Step 3: View your notification options and select (toggle) the slider on the right-hand side as desired to turn off/on each notification NOTE: If it's green and directed towards the right, the notification option is on. If there is no color and it's directed toward the left, the notification option is off

App: 

Step 1: Open the HelloFresh app and select 'Settings' at the bottom right of the screen

Step 2: Choose 'Personal Info' from the Settings menu

Step 3: Select 'Notifications' at the bottom of the screen

Step 4: View your notification options and select (toggle) the slider on the right-hand side as desired to turn off/on each notification NOTE: If it's green and directed towards the right, the notification option is on. If there is no color and it's directed toward the left, the notification option is off

For your reference, here are the steps on how to Unsubscribe and Subscribe to Account Notifications : 

Desktop: 

Step 1: Once you have logged in to your account at www.everyplate.com, click the person icon at the top right of the screen and select 'Settings'

Step 2: Select 'Notifications' from the 'Plan Settings' menu

Step 3: View your notification options and select (toggle) the slider on the right-hand side as desired to turn off/on each notification NOTE: If it's green and directed towards the right, the notification option is on. If there is no color and it's directed toward the left, the notification option is off

Mobile:

Step 1: Once you have logged in to your account at www.everyplate.com, select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Settings' from the dropdown menu

Step 3: Select the 'Plan Settings' carrot near the top right of the screen and choose 'Notifications' from the dropdown menu 

Step 4: View your notification options and select (toggle) the slider on the right-hand side as desired to turn off/on each notification NOTE: If it's green and directed towards the right, the notification option is on. If there is no color and it's directed toward the left, the notification option is off

App: 

Step 1: Open the EveryPlate app and select 'Settings' at the bottom right of the screen

Step 2: Choose 'Notifications' from the Settings menu

Step 3: View your notification options and select (toggle) the slider on the right-hand side as desired to turn off/on each notification NOTE: If it's green and directed towards the right, the notification option is on. If there is no color and it's directed toward the left, the notification option is off

For your reference, here are the steps on how to select your meals :

Desktop: 

Step 1: Once you have logged in to your account at www.hellofresh.com, select the order you would like to edit from the 'My Menu' page and scroll down to view your current meals

Step 2: Once you are viewing the order, you can click on the photo of any meal and scroll down to view the meal description, allergens, ingredients, needed utensils, nutritional information, and cooking instructions

Step 3: Remove any of the preselected meals by hitting the minus ( - ), select 'Add to Your Box' to add to your order, click the plus ( + ) to increase the quantity, and click 'Save' to continue to the HelloFresh Market

Step 4: Select 'Save' to skip add-ons, or select 'Add' beneath the photo of an item to include it in your order, click the minus ( - ) to remove an add-on, click the add ( + ) to increase the quantity, and select 'Save'

Mobile:

Step 1: Once you have logged in to your account at www.hellofresh.com, choose the date of the order you would like to edit and scroll down to view your current meals

Step 2: Once you are viewing the order, you can select the photo of any meal and scroll down to view a description, allergens, ingredients, needed utensils, nutrition facts, and cooking instructions

Step 3: Remove any of the preselected meals by hitting the minus ( - ), select 'Add' or 'Add Extra Meal' to add to your order, click the plus ( + ) to increase the quantity, and click 'Save' to continue to the HelloFresh Market

Step 4: Select 'Save' to skip add-ons, or select 'Add' beneath the photo of an item to add to your order, click the minus ( - ) to remove an add-on, click the add ( + ) to increase the quantity, and select 'Save

App:

Step 1: Open the HelloFresh app and select 'My Menu' at the bottom left of the screen

Step 2: Choose the date of the order you would like to edit and scroll down to view your current meals

Step 3: Once you are viewing the order, you can select the photo of any meal and scroll down to view allergens, ingredients, nutrition facts, needed utensils, and cooking steps

Step 4: Remove any of the preselected meals by hitting the minus ( - ), select 'Add' or 'Add Extra Meal' to add to your order, click the plus ( + ) to increase the quantity, and click 'Save' to continue to the HelloFresh Market

Step 5: Select 'Skip', or select 'Add' beneath the photo of an item to add to your order, click the minus ( - ) to remove an add-on, click the add ( + ) to increase the quantity, and select 'Save'

You could go directly to this link to get started : https://www.hellofresh.com/my-account/deliveries/menu

For your reference, here are the steps on how to select your meals :

Desktop: 

Step 1: Once you have logged in to your account at www.everyplate.com, select the order you would like to edit from the 'My Menu' page and click 'Edit Meals'

Step 2: Once you are viewing the order, you can click on the photo of any meal and scroll down to view nutritional information, needed utensils, ingredients, and cooking steps

Step 3: Remove any of the preselected meals by hitting the minus ( - ), select 'Add to Your Box' or 'Add Extra Meal' to add to your order, select the plus ( + ) to increase the quantity, and click 'Save Meals' to continue to the EveryPlate Add Ons

Step 4: Select 'Skip Add-Ons', or select 'Add To Your Box' beneath the photo of an item to include it in your order, click the minus ( - ) to remove an add-on, click the add ( + ) to increase the quantity, and select 'Save Add-Ons'

Mobile:

Step 1: Once you have logged in to your account at www.everyplate.com, choose the date of the order you would like to edit from the top of the screen 

Step 2: Scroll down and select 'Edit Meals'

Step 3: Once you are viewing the order, you can select the photo of any meal and scroll down to view a description, nutrition information, ingredients, needed utensils, and cooking steps

Step 4: Remove any of the preselected meals by hitting the minus ( - ), select 'Add To Your Box' or 'Add Extra Meal' to add to your order, click the plus ( + ) to increase the quantity, and click 'Save' to continue to add ons

Step 5: Select 'Skip Add-Ons', or select 'Add To Your Box' beneath the photo of an item to add to your order, click the minus ( - ) to remove an add-on, click the add ( + ) to increase the quantity, and select 'Save Add-Ons'

App:

Step 1: Open the EveryPlate app and select 'Deliveries' at the bottom left of the screen

Step 2: Scroll down to the date of the order you would like to edit and select 'Make Changes'

Step 3: Once you are viewing the order, you can select the photo of any meal and scroll down to view nutrition information, allergens, ingredients, and cooking steps

Step 4: Remove any of the preselected meals by hitting the minus ( - ), select 'Add to Your Box' or 'Add Extra Meal' to add to your order, click the plus ( + ) to increase the quantity, and click 'Save' to continue to the HelloFresh Market

Step 5: Select 'Skip', or select 'Add to Your Box' beneath the photo of an item to add to your order, click the minus ( - ) to remove an add-on, click the add ( + ) to increase the quantity, and select 'Save'

You could go directly to this link to get started : https://www.everyplate.com/my-deliveries

For your reference, here are the steps on how you could change your meal preference, change your box or plan size :

Desktop: 

Step 1: Once you have logged in to your account at www.hellofresh.com, click on your name at the top right of the screen and then click 'Account Settings'

Step 2: From the 'Plan Settings' menu, navigate to the 'Meal Preferences' section

Step 3: To update your serving size, click the 'Number of people' carrot on the left to choose your desired serving size and click 'Save'

Step 4: To update your plan size, click the 'Number of meals' carrot on the right to choose your desired number of meals and click 'Save'

Mobile:

Step 1: Once you have logged in to your account at www.hellofresh.com, select the 3 horizontal lines at the top left of the screen

Step 2: Select 'Account Settings' from the dropdown menu

Step 3: Select the carrot under 'Number of people' to choose your desired serving size and select 'Save' to update your serving size

Step 4: Select the carrot under 'Number of meals' to choose your desired number of meals and select 'Save' to update your number of meals

App: 

Step 1: Open the HelloFresh app and select 'Settings' at the bottom right of the screen

Step 2: Choose 'Edit' next to 'Preference Settings' from the Settings menu

Step 3: Select the carrot underneath the 'Number of people' section, choose your desired serving size and select 'Save' to update your serving size

Step 4: Select the carrot underneath the 'Number of meals' section, choose your desired number of meals, and select 'Save' to update your number of meals

For your reference, here are the steps on how you could change your meal preference, change your box or plan size :

Desktop: 

Step 1: Once you have logged in to your account at www.everyplate.com, click on the person icon at the top right of the screen and then click 'Settings'

Step 2: From the 'Plan Settings' menu, navigate to the 'Plan Selection' section

Step 3: To update your serving size, choose the number of people for your plan on the left side of the screen and click 'Save'

Step 4: To update your plan size, choose the number of meals per week on the right side of the screen and click 'Save'

Mobile:

Step 1: Once you have logged in to your account at www.everyplate.com, select the 3 horizontal lines in the top right corner

Step 2: Select 'Settings' from the dropdown menu

Step 3: From the 'Plan Selection' section, choose the number of people and select 'Save' to update your serving size

Step 4: From the 'Plan Selection' section, choose the number of meals per week and select 'Save' to update your plan size

App: 

Step 1: Open the EveryPlate app and select 'Settings' at the bottom right of the screen

Step 2: Select 'Plan Settings' from the menu screen

Step 3: Choose the number of servings you would like to receive and select 'Save Changes' to update your serving size

Step 4: Choose the number of recipes you would like to receive and select 'Save Changes' to update your plan size

For your reference, here are the steps on how to pause/un-pause (skip/un-skip) your deliveries :

Desktop: 

Step 1: Once you have logged in to your account at www.hellofresh.com, select the date of the order you would like to skip from the 'My Menu' page and click 'Edit delivery'

Step 2: Select 'Skip this week' from the delivery options

Step 3: Select a description that best fits your reason for skipping the delivery and click 'Save'

Step 4: Enter a comment detailing any additional feedback or information and select 'Send' to see confirmation that the order has been successfully skipped

Mobile:

Step 1: Once you have logged in to your account at www.hellofresh.com, choose the date of the order you would like to skip and select 'Edit delivery'

Step 2: Select 'Skip this week' from the delivery options

Step 3: Select a description that best fits your reason for skipping the delivery and select 'Send'

Step 4: Enter a comment detailing any additional feedback or information and select 'Send' to see confirmation that the order has been successfully skipped.

App: 

Step 1: Open the HelloFresh app and select 'My Menu' at the bottom of the screen

Step 2: Choose the date of the order you would like to reschedule and select 'Edit delivery' near the top of the screen

Step 3: Select 'Skip this week' from the delivery options

Step 4: Select a description that best fits your reason for skipping the delivery

Step 5: Enter a comment detailing any additional feedback or information and select 'Submit' to see confirmation that the order has been successfully skipped.

For your reference, here are the steps on how to pause/un-pause (skip/un-skip) your deliveries :

Desktop: 

Step 1: Once you have logged in to your account at www.everyplate.com, select the date of the order you would like to skip from the 'My Menu' page and click 'Change or Skip Delivery'

Step 2: Select 'Skip Week' from the delivery options

Step 3: Click 'Skip Delivery' to confirm

Step 4: Choose a description that best fits your reason for skipping the delivery and select 'Submit' to see confirmation that the order has been successfully skipped.

Mobile:

Step 1: Once you have logged in to your account at www.everyplate.com, scroll down to choose the date of the delivery you would like to skip and select 'Change or Skip Delivery'

Step 2: Choose 'Skip Week' from the delivery options

Step 3: Select 'Skip Delivery' to confirm

Step 4: Choose a description that best fits your reason for skipping the delivery and select 'Submit' to see confirmation that the order has been successfully skipped.

App: 

Step 1: Open the EveryPlate app and select 'Deliveries' at the bottom of the screen

Step 2: Scroll down to select the date of the order you would like to skip and select the 3 dots to the right of the order date

Step 3: Select 'Skip Week' from the delivery options

Step 4: Select 'Confirm' to see confirmation that the order has been successfully skipped

For your reference, here are the steps on how to reschedule your deliveries :

Desktop: 

Step 1: Once you have logged in to your account at www.hellofresh.com, select the date of the order you would like to reschedule from the 'My Menu' page and click 'Edit delivery'

Step 2: Select 'Reschedule delivery' from the delivery options

Step 3: Select the new delivery date from your available delivery day options and click 'Next'

Step 4: Choose if you would like to apply your updated delivery day for just this delivery or all future deliveries and select 'Confirm' (a) to see confirmation that the order has been successfully rescheduled

Mobile:

Step 1: Once you have logged in to your account at www.hellofresh.com, choose the date of the order you would like to reschedule and select 'Edit delivery'

Step 2: Select 'Reschedule delivery' from the delivery options

Step 3: Select the new delivery date from your available delivery day options and select 'Next'

Step 4: Choose if you would like to apply your updated delivery day for just this delivery or all future deliveries and select 'Confirm' to see confirmation that the order has been successfully rescheduled

App: 

Step 1: Open the HelloFresh app and select 'My Menu' at the bottom of the screen

Step 2: Choose the date of the order you would like to reschedule and select 'Edit delivery' near the top of the screen

Step 3: Select 'Reschedule delivery' from the delivery options

Step 4: Select the new delivery date from your available delivery day options and select 'Next'

Step 5: Choose if you would like to apply your updated delivery day for just this delivery or for all future deliveries and select 'Confirm' to see confirmation that the order has been successfully rescheduled

For your reference, here are the steps on how to reschedule your deliveries :

Desktop: 

Step 1: Once you have logged in to your account at www.everyplate.com, select the date of the order you would like to reschedule from the 'My Menu' page and click 'Change or Skip Delivery'

Step 2: Select 'Reschedule delivery' from the delivery options

Step 3: Select the new delivery date from your available delivery day options and click 'Save Changes'

Step 4: Select 'Confirm' to see confirmation that the order has been successfully rescheduled.

Mobile:

Step 1: Once you have logged in to your account at www.everyplate.com, scroll down to choose the date of the delivery you would like to reschedule and select 'Change or Skip Delivery'

Step 2: Choose 'Reschedule Delivery' from the delivery options

Step 3: Select the new delivery date from your available delivery day options and select 'Save Changes'

Step 4: Select 'Confirm' to see confirmation that the order has been successfully rescheduled.

App: 

Step 1: Open the EveryPlate app and select 'Deliveries' at the bottom of the screen

Step 2: Scroll down to choose the date of the order you would like to reschedule and select the 3 dots to the right of the order date

Step 3: Select 'Reschedule Delivery' from the delivery options

Step 4: Select the new delivery date from your available delivery day options and click 'Save' 

Step 5: Select 'Confirm' to see confirmation that the order has been successfully rescheduled.

For your reference, here are the steps on how you can track your delivery :

Desktop: 

Step 1: Once you have logged in to your account at www.hellofresh.com, choose the date of the delivery you would like to track from the 'My Menu' page and click the 'Track your delivery here' link near the top of the screen

Step 2: View a summary of your delivery details and click the 'Tracking Number Link' at the bottom of the screen for further details

Mobile:

Step 1: Once you have logged in to your account at www.hellofresh.com, choose the date of the delivery you would like to track and click the 'Track your delivery here' link near the top of the screen

Step 2: View a summary of your delivery details and click the 'Tracking Number Link' at the bottom of the screen for further details

App: 

Step 1: Open the HelloFresh app to choose the date of the delivery you would like to track and select 'Track' to the right of the delivery date

Step 2: View a summary of your delivery details and click the 'Tracking Number Link' at the bottom of the screen for further details

For your reference, here are the steps on how you can track your delivery :

Desktop: 

Step 1: Once you have logged in to your account at www.everyplate.com, choose the date of the delivery you would like to track from the 'My Menu' page and click the 'Track your box' link near the top of the screen

Step 2: View a summary of your delivery details and click the 'Tracking Number Link' on the right side of the screen for further details

Mobile:

Step 1: Once you have logged in to your account at www.everyplate.com, choose the date of the delivery you would like to track and click the 'Track your box' link below 'In my box'

Step 2: View a summary of your delivery details and click the 'Tracking Number Link' at the bottom of the screen for further details

App: 

Step 1: Open the EveryPlate app, select 'Deliveries' in the bottom left corner of the screen, choose the date of the order you would like to track and select 'Track your box' above 'View Order'

Step 2: Select 'Track your box' at the bottom center of the page

For your reference, here are the steps on how to view your order history and invoice :

Desktop: 

Step 1: Once you are logged in to your account at www.hellofresh.com, click your name at the top right of the screen and choose 'Account Settings' from the dropdown menu

Step 2: Select 'Order History' on the left of the screen 

Step 3: Scroll down to the desired order to view details and/or click 'Send invoice' to receive your invoice via email

Mobile:

Step 1: Once you have logged in to your account at www.hellofresh.com, select the 3 horizontal lines at the top left of the screen

Step 2: Select 'Account Settings' from the dropdown menu

Step 3: Select the 'Plan Settings' carrot near the top right of the screen and choose 'Order History' from the dropdown menu

Step 4: Scroll down to the desired order to view details and/or click 'Send invoice' to receive your invoice via email

App: 

SteStep 1: Open the HelloFresh app and select 'Settings' at the bottom right of the screen

Step 2: Choose 'Order History' from the bottom of the Settings menu

Step 3: Scroll down to the desired order to view details and/or click 'Send invoice' to receive your invoice via email

For your reference, here are the steps on how to view your order history :

Desktop: 

Step 1: Once you are logged in to your account at www.everyplate.com, click the person icon at the top right of the screen and choose 'Settings' from the dropdown menu

Step 2: Select 'Order History' on the left of the screen 

Step 3: Scroll down to the desired order to view details and/or click 'Get Invoice' to receive your invoice via email

Mobile:

Step 1: Once you have logged in to your account at www.everyplate.com, select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Account Settings' from the dropdown menu

Step 3: Select the 'Plan Settings' carrot near the top right of the screen and choose 'Order History' from the dropdown menu

Step 4: Scroll down to the desired order to view details and/or click 'Get Invoice' to receive your invoice via email

App: 

Step 1: Open the EveryPlate app and select 'Settings' at the bottom right of the screen

Step 2: Choose 'Order History' from the bottom of the Settings menu

Step 3: Scroll down to the desired order to view details and/or click 'Send invoice' to receive your invoice via email

For your reference, here are the steps on how to cancel your account/subscription :

Desktop: 

Step 1: Once you are logged in to your account at www.hellofresh.com, click your name at the top right of the screen and choose 'Account Settings' from the dropdown menu

Step 2: From the Plan Settings page, scroll down to the 'Status' section and click 'Cancel Plan'.

Step 3: Click 'Cancel anyway' to continue to the next page

Step 4: Choose a description that best fits your reason for canceling the subscription and click 'Cancel Plan'.

Step 5: Enter a comment detailing any additional feedback or information and select 'Send feedback'

Mobile:

Step 1: Once you have logged in to your account at www.hellofresh.com, select the 3 horizontal lines at the top left of the screen

Step 2: Select 'Account Settings' from the dropdown menu

Step 3: From the 'Plan Settings' menu, scroll down to the 'Status' section and select 'Cancel plan'

Step 4: Select 'Cancel anyway' to continue to the next page

Step 5: Choose a description that best fits your reason for canceling the subscription and select 'Cancel plan'

Step 6: Enter a comment detailing any additional feedback or information and select 'Send feedback'

App: (Feature not available)

At this time, the ability to cancel your subscription via the HelloFresh app is unavailable. We're always working to make improvements, and you're a very important part of that process. I will certainly pass your valuable feedback on to our team.

For your reference, here are the steps on how to cancel your account/subscription :

Desktop: 

Step 1: Once you have logged in to your account at www.everyplate.com, click on the person icon at the top right of the screen and then click 'Settings'

Step 2: From the Plan Settings page, scroll down to the 'Status' section and click 'Deactivate My Plan'.

Step 3: Click 'Cancel anyway' to continue

Step 4: Choose a description that best fits your reason for cancelling the subscription and click 'Deactivate Now'

Step 5: Enter a comment detailing any additional feedback or information and select 'Deactivate My Plan'

Mobile:

Step 1: Once you have logged in to your account at www.everyplate.com, select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Settings' from the dropdown menu

Step 3: From the 'Plan Settings' menu, scroll down to the 'Status' section and select 'Deactivate My Plan'

Step 4: Select 'Cancel anyway' to continue

Step 5: Choose a description that best fits your reason for cancelling the subscription and select 'Deactivate Now'

Step 6: Enter a comment detailing any additional feedback or information and select 'Deactivate My Plan'

App: (Feature not available)

At this time, the ability to cancel your subscription via the EveryPlate app is unavailable. We're always working to make improvements, and you're a very important part of that process. I will certainly pass your valuable feedback to our team.

For your reference, here are the steps on how you reactivate your account/subscription :

Desktop: 

Once you have logged in to your account at www.hellofresh.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top right of the screen

Mobile:

Once you have logged in to your account at www.hellofresh.com, choose 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate & pick meals' 

App: 

Step 1: Open the HelloFresh app and select 'Review details to reactivate' at the top of the screen

Step 2: Confirm or update your meal preferences, serving size, and number of meals per week scroll down to see your summary and select 'Promo Code' to enter a promotion, if applicable, and select 'Reactivate'.

Step 3: Select 'Got it' to confirm that the subscription has been successfully reactivated

For your reference, here are the steps on how you reactivate your account/subscription :

Desktop: 

Once you have logged in to your account at www.everyplate.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top right of the screen

Mobile:

Once you have logged in to your account at www.everyplate.com, choose 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top of the screen

App: 

Step 1: Open the EveryPlate app and select 'Review & Reactivate My Account' at the bottom of the screen

Step 2: Confirm or update your meal preferences, plan size, delivery address, and payment method, and select 'Reactivate My Account' to see confirmation that the subscription has been successfully reactivated.

For your reference, here are the steps on how to download your recipe card online :

Website: 

Step 1: Once you have logged in to your account at https://www.hellofresh.com, access the ‘My Menu’ page and select the image of the recipe you are looking to prepare. 

Step 2: At the top right of the page, select ‘view recipe card PDF’ to view the recipe. If you’d like to download and print the physical recipe card, you can do so by selecting the downward arrow on the PDF.

App: 

Step 1: Open the HelloFresh app and select the ‘Deliveries’ page and select the image of the recipe you are looking to prepare.

Step 2: Next, select ‘view recipe card PDF’ to view the recipe and get to cooking your delicious meal.

For your reference, here are the steps on how to download your recipe card online :

Website: 

Step 1: Once you have logged in to your account at https://www.everyplate.com/, access the ‘My Menu’ page and select the image of the recipe you are looking to prepare. 

Step 2: At the top right of the page, select ‘view recipe card PDF’ to view the recipe. If you’d like to download and print the physical recipe card, you can do so by selecting the downward arrow on the PDF.

App: 

Step 1: Open the EveryPlate App and select the ‘Deliveries’ page and select the image of the recipe you are looking to prepare.

Step 2: Next, select ‘view recipe card PDF’ to view the recipe and get to cooking your delicious meal.

For your reference, here are the steps on how to donate your box :

Step 1: Log in to HelloFresh.com 

Step 2: Select the week you wish to donate your box.

Step 3: Click on ‘Edit Delivery’ 

Step 4: Click ‘Donate your Box’

Step 5: A confirmation message will appear, click ‘Contribute’

Step 6: Once complete, a pop-up will appear confirming your donation 

For your reference, here are the steps on how you could sign up :

Desktop:

Step 1: Go to www.factor75.com and select 'Get Started' in the middle of the screen.

Step 2: Choose your preferences on the left side of the screen, select your desired number of meals on the right side of the screen, and click 'Select this plan'.

Step 3: Register your email address, choose a password and click 'Continue', or continue registration using a single sign on service (via Facebook, Google, or Apple).

Step 4: Enter your delivery address and phone number, choose if you would like to receive offers, input delivery instructions (if necessary), and select 'Next'.

Step 5: Enter your payment information, (if applicable) enter a promotion on the left side of the screen, and select 'Place Order & Select Meals'.

Mobile: 

Step 1: Go to www.factor75.com and select 'Get Started' in the middle of the screen.

Step 2: Choose your meal preferences.

Step 3: Scroll down to select the number of meals you would like to receive and select 'Select this plan'.

Step 4: Register your email address, choose a password and click 'Continue', or continue registration using a single sign on service (via Facebook, Google, or Apple).

Step 5: Enter your delivery address and phone number

Step 6: Scroll down to choose if you would like to receive offers, input delivery instructions (if necessary), and select 'Next'.

Step 7: Enter your payment information, scroll down to enter a promotion if applicable, and select 'Place Order & Select Meals'.

App:

Step 1: Open the Factor app and select 'Sign Up' at the bottom of the screen.

Step 2: Choose your meal preferences and select 'Continue'

Step 3: Choose how many meals you would like to receive and select 'Continue'.

Step 4: Register your email address, choose a password, and select 'Continue'.

Step 5: Enter your delivery address and phone number.

Step 6:  Scroll down to choose if you would like to receive offers, input delivery instructions (if necessary), and select 'Next'.

Step 7: Enter your payment information, scroll down to enter a promotion if applicable, and select 'Place Order & Select Meals'.

For your reference, here are the steps on how you could sign up :

Desktop:

Step 1: Go to chef.greenchef.com and select 'Sign Up' at the top right of the screen.

Step 2: Select your meal type(s) on the left side of the screen, select your box size on the right side of the screen, and click 'Select this plan'.

Step 3: Register your email address, choose a password and click 'Continue', or continue registration using a single sign on service (via Facebook, Google, or Apple).

Step 4: Enter your delivery address and phone number, choose if you would like to receive offers, choose your delivery day, input delivery instructions (if necessary), and select 'Next'.

Step 5: Enter your payment information, (if applicable) enter a promotion on the right side of the screen, and select 'Place Order & Select Meals'.

Mobile: 

Step 1: Go to chef.greenchef.com and select 'Get Started' in the middle of the screen.

Step 2: Select your meal type(s).

Step 3: Choose your box size and select 'Select This Plan'.

Step 4: Register your email address, choose a password and select 'Continue', or continue registration using a single sign on service (via Facebook, Google, or Apple).

Step 5: Enter your delivery address and phone number.

Step 6: Scroll down to choose if you would like to receive offers, select your delivery day, input delivery instructions (if necessary), and select 'Next'.

Step 7: Enter your payment information, scroll down to enter a promotion if applicable, and select 'Place Order & Select Meals'.

App:

Step 1: Open the Green Chef app and select 'Sign Up' at the bottom of the screen.

Step 2: Select your meal type(s).

Step 3: Scroll down to select your box size and select 'Select This Plan'.

Step 4: Register your email address, choose a password, and select 'Continue'.

Step 5: Enter your delivery address and phone number.

Step 6: Scroll down to choose if you would like to receive offers, choose your delivery day, and input delivery instructions (if necessary).

Step 7: Enter your payment information, scroll down to enter a promotion if applicable, and select 'Place Order & Select Meals'.

For your reference, here are the steps on how you could log in to your account : 

Desktop:

Step 1: Go to www.factor75.com and click 'Log In' at the top right of the screen.

Step 2: Enter your email address and password to select 'Log In', or log in using a single sign on service (via Facebook, Google, or Apple).

Mobile: 

Step 1: Go to www.factor75.com and select the 3 horizontal lines at the top right of the screen.

Step 2: Select 'Log In' from the dropdown menu.

Step 3: Enter your email address and password to select 'Log In', or log in using a single sign on service (via Facebook, Google, or Apple).

App:

Step 1: Open the Factor app and select 'Log In' at the bottom of the screen.

Step 2: Enter your email address and password to select 'Log In', or log in using a single sign on service (via Facebook, Google, or Apple).

For your reference, here are the steps on how you could log in to your account : 

Desktop:

Step 1: Go to www.chef.greenchef.com and click 'Log In' at the top right of the screen.

Step 2: Enter your email address and password to select 'Log In', or log in using a single sign on service (via Facebook, Google, or Apple).

Mobile: 

Step 1: Go to www.chef.greenchef.com and select the 3 horizontal lines at the top right of the screen.

Step 2: Select 'Log In' from the dropdown menu.

Step 3: Enter your email address and password to select 'Log In', or log in using a single sign on service (via Facebook, Google, or Apple).

App:

Step 1: Open the Green Chef app and select 'Log In' at the bottom of the screen.

Step 2: Enter your email address and password to select 'Log In', or log in using a single sign on service (via Facebook, Google, or Apple).

For your reference, here are the steps on how you could update your email & password : 

Desktop:

Step 1: Once you have logged in to your account at www.factor75.com, click the person icon at the top right of the screen and then click 'Settings'.

Step 2: Choose 'Account Settings' from the left side of the screen and click 'Edit' to the right of 'Personal Info' to update your email address or 'Password' to update your password.

Step 3: To change your email address, enter your updated email address is the 'Email' field and click 'Save'.

Step 4: To change your password, enter your current password, input your new password twice to confirm, and then click 'Save'.

Mobile: 

Step 1: Once you are logged in to your account at www.factor75.com, select the 3 horizontal lines at the top right of the screen.

Step 2: Select 'Settings' from the the dropdown menu.

Step 3: Select the 'Plan Settings' carrot near the top right of the screen.

Step 4: Choose 'Account Settings' from the dropdown menu.

Step 5: Select 'Edit' to the right of 'Personal Info' to update your email address or 'Password' to update your password.

Step 6: To change your email address, enter your updated email address and select 'Save'.

Step 7: To change your password, enter your current password, input your new password twice to confirm, and then select 'Save'.

App:

Step 1: Open the Factor app and select 'Settings' at the bottom right of the screen.

Step 2: Choose 'Personal Information' from the Settings menu.

Step 3: Select 'Edit' below your email address or 'Reset Password' below your current password.

Step 4: To change your email address, enter your updated email address in the 'Email' field and click 'Save Changes'.

Step 5: To change your password, enter your current password, input your new password twice to confirm, and then select 'Reset Password'.

NOTE: Customers are unable to update their email address via account settings. This action can only be completed in BOB. 

For your reference, here are the steps on how you could update your password : 

Desktop:

Step 1: Once you have logged in to your account at chef.greenchef.com, click the person icon at the top right of the screen and then click 'Settings'.

Step 2: Choose 'Account Settings' from the left side of the screen and click 'Edit' to the right of 'Personal Info' to update your email address or 'Password' to update your password.

Step 3: To change your password, enter your current password, input your new password twice to confirm, and then click 'Save'.

Mobile: 

Step 1: Once you are logged in to your account at chef.greenchef.com, select the 3 horizontal lines at the top right of the screen.

Step 2: Select 'Settings' from the the dropdown menu.

Step 3: Select the 'Plan Settings' carrot near the top right of the screen.

Step 4: Choose 'Account Settings' from the dropdown menu.

Step 5: Select 'Edit' to the right 'Password' to update your password.

Step 6: Enter your current password, input your new password twice to confirm, and then select 'Save'.

App:

Step 1: Open the Green Chef app and select 'Settings' at the bottom right of the screen.

Step 2: Choose 'Personal Information' from the Settings menu.

Step 3: Select 'Reset Password' below your current password.

Step 4: To change your password, enter your current password, input your new password twice to confirm, and then select 'Reset Password'.

For your reference, here are the steps on how you could change your delivery address : 

Desktop:

Step 1: Once you have logged in to your account at www.factor75.com, click on the person icon at the top right of the screen and then click 'Settings'.

Step 2: From the 'Plan Settings' menu, scroll down and click 'Edit' next to 'Delivery Address'.

Step 3: Enter your updated delivery address and click 'Save'.

Mobile:

Step 1: Once you have logged in to your account at www.factor75.com, select the 3 horizontal lines at the top right of the screen.

Step 2: Select 'Settings' from the dropdown menu.

Step 3: From the 'Plan Settings' menu, scroll down and select 'Edit' below 'Delivery'.

Step 4: Enter your updated delivery address and select 'Save'.

App:

Step 1: Open the Factor app and select 'Settings' at the bottom right of the screen.

Step 2: Choose 'Delivery Information' from the menu screen.

Step 3: Enter your updated delivery address and select 'Save Changes'.

For your reference, here are the steps on how you could change your delivery address : 

Desktop:

Step 1: Once you have logged in to your account at chef.greenchef.com, click on the person icon at the top right of the screen and then click 'Settings'.

Step 2: From the 'Plan Settings' menu, scroll down and click 'Edit'. next to 'Delivery Address'.

Step 3: Enter your updated delivery address and click 'Save'.

Mobile:

Step 1: Once you have logged in to your account at chef.greenchef.com, select the 3 horizontal lines at the top right of the screen.

Step 2: Select 'Settings' from the dropdown menu.

Step 3: From the 'Plan Settings' menu, scroll down and select 'Edit' below 'Delivery'.

Step 4: Enter your updated delivery address and select 'Save'.

App:

Step 1: Open the Green Chef app and select 'Settings' at the bottom right of the screen.

Step 2: Choose 'Delivery Information' from the menu screen.

Step 3: Enter your updated delivery address and select 'Save Changes'.

For your reference, here are the steps on how you could update your payment method : 

Desktop:

Step 1: Once you have logged in to your account at www.factor75.com, click on the person icon at the top right of the screen and then click 'Settings'.

Step 2: Select 'Payments, Gifts & Vouchers' from the menu on the left side of the screen.

Step 3: Select the 'Edit' option to the right side of your current payment information.

Step 4: Enter your payment method and click 'Save' to see confirmation that your payment method has been successfully updated.

Mobile:

Step 1: Once you have logged in to your account at www.factor75.com, select the 3 horizontal lines at the top right of the screen.

Step 2: Select 'Settings' from the dropdown menu.

Step 3: Select the 'Plan Settings' carrot near the top right of the screen and choose 'Payments, Gifts & Vouchers' at the bottom of the dropdown menu.

Step 4: Select 'Edit' to the right of your current payment information.

Step 5: Enter your updated payment information and select 'Save'.

App:

Step 1: Open the Factor app and select 'Settings' at the bottom right of the screen.

Step 2: Choose 'Payment Methods' from the Settings menu.

Step 3: Select the 'Change Default Option' or the 'Add A Payment Method' option below your current payment information.

Step 4: To change your default payment method, choose your updated payment method and click 'Save Changes', or enter your new payment information and select 'Save Changes'.

For your reference, here are the steps on how you could update your payment method : 

Desktop:

Step 1: Once you have logged in to your account at chef.greenchef.com, click on the person icon at the top right of the screen and then click 'Settings'.

Step 2: Select 'Payments, Gifts & Vouchers' from the menu on the left side of the screen.

Step 3: Select the 'Edit' option to the right side of your current payment information.

Step 4: Enter your payment method and click 'Save' to see confirmation that your payment method has been successfully updated.

Mobile:

Step 1: Once you have logged in to your account at chef.greenchef.com, select the 3 horizontal lines at the top right of the screen.

Step 2: Select 'Settings' from the dropdown menu.

Step 3: Select the 'Plan Settings' carrot near the top right of the screen and choose 'Payments, Gifts & Vouchers' at the bottom of the dropdown menu.

Step 4: Select 'Edit' to the right of your current payment information.

Step 5: Enter your updated payment information and select 'Save'.

App:

Step 1: Open the Green Chef app and select 'Settings' at the bottom right of the screen.

Step 2: Choose 'Payment methods' from the Settings menu.

Step 3: Select the 'Change Default Option' or the 'Add A Payment Method' option below your current payment information.

Step 4: To change your default payment method, choose your updated payment method and click 'Save Changes', or enter your new payment information and select 'Save Changes'.

For your reference, here are the steps on how to add Discounts, Vouchers, & Gift Cards :

Desktop:

Step 1: Once you have logged in to your account at www.factor75.com, click on the person icon at the top right of the screen and then click 'Settings'.

Step 2: Select 'Payments, Gifts & Vouchers' from the menu on the left side of the screen.

Step 3: Enter your promotion or gift card code and click 'Add New Code'.

Mobile:

Step 1: Once you have logged in to your account at www.factor75.com, select the 3 horizontal lines at the top left of the screen.

Step 2: Select 'Settings' from the dropdown menu.

Step 3: Select the 'Plan Settings' carrot near the top right of the screen and select 'Payments, Gifts & Vouchers' from the bottom of the dropdown menu.

Step 4: Enter your promotion or gift card code and select 'Add new code'.

App: (feature not available)

For your reference, here are the steps on how to add Discounts, Vouchers, & Gift Cards :

Desktop:

Step 1: Once you have logged in to your account at chef.greenchef.com, click on the person icon at the top right of the screen and then click 'Settings'

Step 2: Select 'Payments, Gifts & Vouchers' from the menu on the left side of the screen.

Step 3: Enter your promotion or gift card code and click 'Add New Code'.

Mobile:

Step 1: Once you have logged in to your account at chef.greenchef.com, select the 3 horizontal lines at the top left of the screen.

Step 2: Select 'Settings' from the dropdown menu.

Step 3: Select the 'Plan Settings' carrot near the top right of the screen and select 'Payments, Gifts & Vouchers' from the bottom of the dropdown menu.

Step 4: Enter your promotion or gift card code and select 'Add new code'.

App: (feature not available)

For your reference, here are the steps on how to Unsubscribe and Subscribe to Account Notifications : 

Desktop: 

Step 1: Once you have logged in to your account at www.factor75.com, click the person icon at the top right of the screen and select 'Settings'.

Step 2: Select 'Notifications' from the 'Plan Settings' menu.

Step 3: View your notification options and select (toggle) the slider on the right hand side as desired to turn off/on each notification NOTE: If it's green and directed towards the right, the notification option is on. If there is no color and it's directed towards the left, the notification option is off.

Mobile:

Step 1: Once you have logged in to your account at www.factor75.com, select the 3 horizontal lines at the top right of the screen.

Step 2: Select 'Settings' from the dropdown menu.

Step 3: Select the 'Plan Settings' carrot near the top right of the screen and choose 'Notifications' near the bottom of the dropdown menu.

Step 4: View your notification options and select (toggle) the slider on the right hand side as desired to turn off/on each notification NOTE: If it's green and directed towards the right, the notification option is on. If there is no color and it's directed towards the left, the notification option is off.

App: 

Step 1: Open the Factor app and select 'Settings' at the bottom right of the screen.

Step 2: Choose 'Notifications' from the Settings menu.

Step 3: View your notification options and select (toggle) the slider on the right hand side as desired to turn off/on each notification NOTE: If it's green and directed towards the right, the notification option is on. If there is no color and it's directed towards the left, the notification option is off.

For your reference, here are the steps on how to Unsubscribe and Subscribe to Account Notifications : 

Desktop: 

Step 1: Once you have logged in to your account at chef.greenchef.com, click the person icon at the top right of the screen and select 'Settings'

Step 2: Select 'Notifications' from the 'Plan Settings' menu

Step 3: View your notification options and select (toggle) the slider on the right hand side as desired to turn off/on each notification NOTE: If it's green and directed towards the right, the notification option is on. If there is no color and it's directed towards the left, the notification option is off.

Mobile:

Step 1: Once you have logged in to your account at chef.greenchef.com, select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Settings' from the dropdown menu

Step 3: Select the 'Plan Settings' carrot near the top right of the screen and choose 'Notifications' from the dropdown menu 

Step 4: View your notification options and select (toggle) the slider on the right hand side as desired to turn off/on each notification NOTE: If it's green and directed towards the right, the notification option is on. If there is no color and it's directed towards the left, the notification option is off.

App: 

Step 1: Open the Green Chef app and select 'Settings' at the bottom right of the screen

Step 2: Choose 'Notifications' from the Settings menu

Step 3: View your notification options and select (toggle) the slider on the right hand side as desired to turn off/on each notification NOTE: If it's green and directed towards the right, the notification option is on. If there is no color and it's directed towards the left, the notification option is off.

For your reference, here are the steps on how to select your meals :

Desktop: 

Step 1: Once you have logged in to your account at www.factor75.com, select the order you would like to edit from the 'My Menu' page and click 'Edit Meals'.

Step 2: Scroll down and click 'Explore full menu' on the right below the preselected meals to see all options.

Step 3: Once you are viewing the menu, you can click on the photo of any meal to view the nutritional information, meal description, ingredients in the meal, and heating instructions.

Step 4: Remove any of the preselected meals by hitting the minus ( - ), select 'Add to Your Box' or 'Add Extra Meal' to add to your order, select the plus ( + ) to increase the quantity, and click 'Save Meals' to continue to the Factor Add Ons.

Step 5: Select 'Skip Add-Ons' , or select 'Add To Your Box' beneath the photo of an item to include it in your order, click the minus ( - ) to remove an add on, click the add ( + ) to increase the quantity, and select 'Save Add-Ons'.

Mobile:

Step 1: Once you have logged in to your account at www.factor75.com, Choose the date of the order you would like to edit from the top of the screen.

Step 2: Scroll down and select 'Edit Meals'.

Step 3: Once you are viewing the order, you can select the photo of any meal and scroll down to view a description, nutrition information, ingredients, and heating instructions.

Step 4: Remove any of the preselected meals by hitting the minus ( - ), select 'Add To Your Box' or 'Add Extra Meal' to add to your order, click the plus ( + ) to increase the quantity, and click 'Save Meals' to continue to add ons.

Step 5: Select 'Skip Add-Ons', or select 'Add To Your Box' beneath the photo of an item to add to your order, click the minus ( - ) to remove an add on, click the add ( + ) to increase the quantity, and select 'Save Add-Ons'.

App:

Step 1: Open the Factor app and select 'Deliveries' at the bottom left of the screen.

Step 2: Scroll down to the date of the order you would like to edit and select 'Make Changes'.

Step 3: Once you are viewing the order, you can select the photo of any meal and scroll down to view nutrition information, allergens, ingredients, and heating instructions.

Step 4: Remove any of the preselected meals by hitting the minus ( - ), select 'Add to Your Box' or 'Add Extra Meal' to add to your order, click the plus ( + ) to increase the quantity, and click 'Save' to continue to add ons.

Step 5: Select 'Skip Add-ons', or select 'Add to Your Box' beneath the photo of an item to add to your order, click the minus ( - ) to remove an add on, click the add ( + ) to increase the quantity, and select 'Save'.

You could go directly to this link to get started : https://go.factor75.com/weekly-menu

For your reference, here are the steps on how to select your meals :

Desktop: 

Step 1: Once you have logged in to your account at chef.greenchef.com, select the order you would like to make changes to from the 'My Menu' page and click 'Edit Meals'

Step 2: Once you are viewing the order, you can click on the photo of any meal to view the recipe card, nutritional information, meal description, and ingredients 

Step 3: Remove any of the preselected meals by hitting the minus ( - ), select 'Add to Your Box' or 'Add Extra Meal' to add to your order, select the plus ( + ) to increase the quantity, and click 'Save Meals' to continue to the EveryPlate Add Ons.

Step 4: Select 'Continue To Add-Ons'

Step 5: Select 'Skip Add-Ons', or select 'Add To Your Box' beneath the photo of an item to include it in your order, click the minus ( - ) to remove an add on, click the add ( + ) to increase the quantity, and select 'Save Add-Ons'.

Mobile:

Step 1: Once you have logged in to your account at chef.greenchef.com, choose the date of the order you would like to edit from the top of the screen.

Step 2: Scroll down and select 'Edit Meals'.

Step 3: Once you are viewing the order, you can select the photo of any meal and scroll down to view the recipe card, a description, nutrition information, and ingredients.

Step 4: Remove any of the preselected meals by hitting the minus ( - ), select 'Add To Your Box' or 'Add Extra Meal' to add to your order, click the plus ( + ) to increase the quantity, and click 'Save' to continue to add ons.

Step 5: Select 'Skip Add-Ons' (a), or select 'Add To Your Box' beneath the photo of an item to add to your order, click the minus ( - ) to remove an add on, click the add ( + ) to increase the quantity, and select 'Save Add-Ons'.

App:

Step 1: Open the Green Chef app, scroll down to the date of the order you would like to edit from the 'My Deliveries' page, and select 'Make Changes'

Step 2: Once you are viewing the order, you can select the photo of any meal and scroll down to view the recipe card, nutrition information, allergens, and ingredients

Step 3: Remove any of the preselected meals by hitting the minus ( - ), select 'Add to Your Box' or 'Add Extra Meal' to add to your order, click the plus ( + ) to increase the quantity, and click 'Save' to continue

Step 4: Select 'Skip Add-ons', or select 'Add to Your Box' beneath the photo of an item to add to your order, click the minus ( - ) to remove an add on, click the add ( + ) to increase the quantity, and select 'Save'.

You could go directly to this link to get started : https://www.greenchef.com/weekly-menu

For your reference, here are the steps on how you could change your meal preference :

Desktop: 

Step 1: Once you have logged in to your account at www.factor75.com, click on the person icon at the top right of the screen and then click 'Settings'.

Step 2: From the Plan Settings menu, navigate to the 'Menu Preference' section', then select the preference you want

Step 3: Click 'Save' to save your changes.

Mobile:

Step 1: Once you have logged in to your account at www.factor75.com, select the 3 horizontal lines in the top right corner

Step 2: Select 'Settings' from the dropdown menu

Step 3: From the Plan Settings menu navigate to the 'Menu Preference' section', then select the preference you want

Step 3: Click 'Save' to save your changes.

App: 

Step 1: Open the Factor app and select 'Settings' at the bottom right of the screen.

Step 2: Select 'Plan Settings' from the settings menu.

Step 3: Choose the desired preference on the  'Menu Preference' section'.

Step 3: Click 'Save' to save your changes.

For your reference, here are the steps on how you could change your meal preference :

Desktop: 

Step 1: Once you have logged in to your account at chef.greenchef.com, click on the person icon at the top right of the screen and then click 'Settings'.

Step 2: From the Plan Settings menu, navigate to the 'Menu Preference' section', then select the preference you want

Step 3: Click 'Save' to save your changes.

Mobile:

Step 1: Once you have logged in to your account at chef.greenchef.com, select the 3 horizontal lines in the top right corner

Step 2: Select 'Settings' from the dropdown menu

Step 3: From the Plan Settings menu navigate to the 'Menu Preference' section', then select the preference you want

Step 3: Click 'Save' to save your changes.

App: 

Step 1: Open the Green Chef app and select 'Settings' at the bottom right of the screen.

Step 2: Select 'Plan Settings' from the settings menu.

Step 3: Choose the desired preference on the  'Menu Preference' section'.

Step 3: Click 'Save' to save your changes.

For your reference, here are the steps on how you could change your box or plan size :

Desktop: 

Step 1: Once you have logged in to your account at www.factor75.com, click on the person icon at the top right of the screen and then click 'Settings'.

Step 2: From the Plan Settings menu, navigate to the 'Plan Selection' section.

Step 3: Choose the desired number of meals per week and click 'Save'.

Mobile:

Step 1: Once you have logged in to your account at www.factor75.com, select the 3 horizontal lines in the top right corner

Step 2: Select 'Settings' from the dropdown menu

Step 3: From the Plan Settings menu scroll down to the 'Plan Selection' section, choose the desired number of meals per week and select 'Save'.

App: 

Step 1: Open the Factor app and select 'Settings' at the bottom right of the screen.

Step 2: Select 'Plan Settings' from the settings menu.

Step 3: Choose the desired number of meals per week and click 'Save'.

For your reference, here are the steps on how you could change your box or plan size :

Desktop: 

Step 1:  Once you have logged in to your account at chef.greenchef.com, click on the person icon at the top right of the screen and then click 'Settings'.

Step 2: From the 'Plan Settings' menu, navigate to the 'Plan Selection' section.

Step 3: To update your serving size, choose the number of people for your plan on the left side of the screen and click 'Save'.

Step 4: To update your plan size, choose the number of meals per week on the right side of the screen and click 'Save'.

Mobile:

Step 1: Once you have logged in to your account at chef.greenchef.com, select the 3 horizontal lines in the top right corner.

Step 2: Select 'Settings' from the dropdown menu.

Step 3: From the 'Plan Selection' section, choose the number of people and select 'Save' to update your serving size.

Step 4: From the 'Plan Selection' section, choose the number of meals per week and select 'Save' to update your plan size.

App: 

Step 1: Open the Green Chef app and select 'Settings' at the bottom right of the screen.

Step 2: Select 'Plan Settings' from the menu screen.

Step 3: Choose the number of servings you would like to receive and select 'Save Changes' to update your serving size.

Step 4: Choose the number of recipes you would like to receive and select 'Save Changes' to update your plan size.

For your reference, here are the steps on how to pause/un-pause (skip/un-skip) your deliveries :

Desktop: 

Step 1: Once you have logged in to your account at www.factor75.com, select the date of the order you would like to skip from the My Menu page and click 'Change or Skip Delivery'.

Step 2: Select 'Skip Week' from the delivery options.

Step 3: Click 'Skip Delivery' to confirm.

Step 4: Choose a description that best fits your reason for skipping the delivery and select 'Submit' to see confirmation that the order has been successfully skipped.

Mobile:

Step 1: Once you have logged in to your account at www.factor75.com, select the date of the order you would like to skip and click 'Change or skip delivery'

Step 2: Choose 'Skip Week' from the delivery options

Step 3: Select 'Skip Delivery' to confirm

Step 4: Choose a description that best fits your reason for skipping the delivery and select 'Submit' to see confirmation that the order has been successfully skipped.

App: 

Step 1: Open the Factor app, select the date of the order you would like to skip from the 'Deliveries' page and select the 3 dots to the right of the delivery date.

Step 2: Select 'Skip week' from the delivery options.

Step 3: Select 'Confirm' (a) to see confirmation that the order has been successfully skipped.

For your reference, here are the steps on how to pause/un-pause (skip/un-skip) your deliveries :

Desktop: 

Step 1: Once you have logged in to your account at www.chef.greenchef.com, select the date of the order you would like to skip from the 'My Menu' page and click 'Change or skip delivery'

Step 2: Select 'Skip Week' from the delivery options

Step 3: Click 'Skip Delivery' to confirm

Step 4: Choose a description that best fits your reason for skipping the delivery and click 'Submit' to see confirmation that the order has been successfully skipped.

Mobile:

Step 1: Once you have logged in to your account at www.greenchef.com, select the date of the order you would like to skip and select 'Change or skip delivery'

Step 2: Select 'Skip Week' from the delivery options

Step 3: Choose 'Skip Delivery' to confirm

Step 4: Choose a description that best fits your reason for skipping the delivery and click 'Submit' to see confirmation that the order has been successfully skipped.

App: 

Step 1: Open the Green Chef app and select 'Deliveries' at the bottom of the screen

Step 2: Scroll down to choose the date of the order you would like to skip and select the 3 dots to the right of the order date

Step 3: Select 'Skip Week' from the delivery options

Step 4: Select 'Confirm' to see confirmation that the order has been successfully skipped.

****************************************************************

For your reference, here are the steps on how to reschedule your deliveries :

Desktop: 

Step 1: Once you have logged in to your account at www.chef.greenchef.com, select the date of the order you would like to reschedule from the 'My Menu' page and click 'Change or skip delivery'.

Step 2: Select 'Reschedule delivery' from the delivery options.

Step 3: Select the new delivery date from your available delivery day options and click 'Save Changes'.

Step 4: Click 'Confirm' to see confirmation that the order has been successfully rescheduled.

Mobile:

Step 1: Once you have logged in to your account at www.greenchef.com, select the date of the order you would like to reschedule and select 'Change or skip delivery'.

Step 2: Select 'Reschedule Delivery' from the delivery options.

Step 3: Choose the new delivery date from your available delivery day options and click 'Save Changes'.

Step 4: Select 'Confirm' to see confirmation that the order has been successfully rescheduled.

App: 

Step 1: Open the Green Chef app and select 'Deliveries' at the bottom of the screen.

Step 2: Scroll down to choose the date of the order you would like to reschedule and select the 3 dots to the right of the order date.

Step 3: Select 'Reschedule Delivery' from the delivery options.

Step 4: Select the new delivery date from your available delivery day options and select 'Save'.

Step 5: Select 'Confirm' to see confirmation that the order has been successfully rescheduled.

For your reference, here are the steps on how you could track your delivery :

Desktop: 

Step 1: Once you have logged in to your account at www.factor75.com, choose the date of the delivery you would like to track from the 'My Menu' page and click the 'Track your box' link on the left side of the screen below 'In my box'.

Step 2: View a summary of your delivery details and click the 'Tracking Number Link' on the right side of the screen for further details.

Mobile:

Step 1: Once you have logged in to your account at www.factor75.com, choose the date of the delivery you would like to track and click the 'Track your box' link below 'In my box'.

Step 2: View a summary of your delivery details and scroll down to select the 'Tracking Number Link' at the bottom of the screen for further details.

App: 

Step 1: Open the Factor app, select 'Deliveries' at the bottom of the screen, choose the date of the delivery you would like to track, and select 'Track your box'.

Step 2: View a summary of your delivery details and click the 'Tracking Number Link' on the right side of the screen for further details.

For your reference, here are the steps on how you could track your delivery :

Desktop: 

Step 1: Once you have logged in to your account at www.chef.greenchef.com, select 'My Menu' at the top left corner of the page. 

Step 2: Select your appropriate delivery day at the top center of the page

Step 3: Select 'Track your box' above your meals displayed

Step 4: Status of your tracking is found on the left hand side along with shipping details on the right hand side.

Mobile:

Step 1: Once you have logged in to your account at www.chef.greenchef.com, select 'My Menu' at the top left corner of the page. 

Step 2: Select your appropriate delivery day at the top center of the page

Step 3: Select 'Track your box' above your meals displayed

Step 4: Status of your tracking is found on the left hand side along with shipping details on the right hand side.

App: 

Step 1: Open the Green Chef app, select 'Deliveries' at the bottom of the screen, choose the date of the delivery you would like to track, and select 'Track your box' 

Step 2: View a summary of your delivery details and click the 'Tracking Number Link' on the right side of the screen for further details.

For your reference, here are the steps on how to view your order history and invoice :

Desktop: 

Step 1: Once you are logged in to your account at go.factor75.com, click the person icon at the top right of the screen and choose 'Settings' from the dropdown menu

Step 2: Select 'Order History' on the left of the screen 

Step 3: Scroll down to the desired order to view details and/or click 'Get invoice' to receive your invoice via email.

Mobile:

Step 1: Once you have logged in to your account at go.factor75.com, select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Account Settings' from the dropdown menu

Step 3: Select the 'Plan Settings' carrot near the top right of the screen and choose 'Order History' from the dropdown menu

Step 4: Scroll down to the desired order to view details and/or click 'Get invoice' to receive your invoice via email.

App: 

Step 1: Open the Factor app and select 'Settings' at the bottom right of the screen

Step 2: Choose 'Order History' from the bottom of the Settings menu

Step 3: Scroll down to the desired order to view details and/or click 'Send invoice' to receive your invoice via email.

NOTE: Invoices are not available for Green Chef customers at this time

For your reference, here are the steps on how to view your order history :

Desktop: 

Step 1: Once you are logged in to your account at chef.greenchef.com, click the person icon at the top right of the screen and choose 'Settings' from the dropdown menu

Step 2: Select 'Order History' on the left of the screen 

Step 3: Scroll down to the desired order to view order history details.

Mobile:

Step 1: Once you have logged in to your account at chef.greenchef.com, select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Account Settings' from the dropdown menu

Step 3: Select the 'Plan Settings' carrot near the top right of the screen and choose 'Order History' from the dropdown menu

Step 4: Scroll down to the desired order to view order history details.

App: 

Step 1: Open the Green Chef app and select 'Settings' at the bottom right of the screen

Step 2: Choose 'Order History' near the bottom of the Settings menu

Step 3: Scroll down to the desired order to view order history details.

For your reference, here are the steps on how to cancel your account/subscription :

Desktop: 

Step 1: Once you have logged in to your account at www.factor75.com, click on the person icon at the top right of the screen and then click 'Settings'

Step 2: From the Plan Settings page, scroll down to the 'Status' section and click 'Deactivate my plan'.

Step 3: Click 'Cancel Anyway' to continue

Step 4: Choose a description that best fits your reason for cancelling the subscription and click 'Deactivate now'

Step 5: Enter a comment detailing any additional feedback or information and select 'Deactivate my plan'.

Mobile:

Step 1: Once you have logged in to your account at www.factor75.com, select the 3 horizontal lines at the top right of the screen.

Step 2: Select 'Settings' from the dropdown menu.

Step 3: From the 'Plan Settings' menu, scroll down to the 'Status' section and select 'Deactivate my plan'.

Step 4: Select 'Cancel anyway' to continue.

Step 5: Choose a description that best fits your reason for cancelling the subscription and select 'Deactivate now'.

Step 6: Enter a comment detailing any additional feedback or information and select 'Deactivate my plan'.

App: (Feature not available)

At this time, the ability to cancel your subscription via the Factor app is unavailable. We're always working to make improvements, and you're a very important part of that process. I will certainly pass your valuable feedback to our team.

For your reference, here are the steps on how to cancel your account/subscription :

Desktop: 

Step 1: Once you have logged in to your account at chef.chef.greenchef.com, click on the person icon at the top right of the screen and then click 'Settings'

Step 2: From the Plan Settings page, scroll down to the 'Status' section and click 'Deactivate my plan'.

Step 3: Click 'Cancel anyway' to continue

Step 4: Choose a description that best fits your reason for cancelling the subscription and click 'Deactivate now'

Step 5: Enter a comment detailing any additional feedback or information and select 'Deactivate my plan'.

Mobile:

Step 1: Once you have logged in to your account at chef.chef.greenchef.com, select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Settings' from the dropdown menu

Step 3: From the 'Plan Settings' menu, scroll down to the 'Status' section and select 'Deactivate my plan'

Step 4: Select 'Cancel Anyway' to continue

Step 5: Choose a description that best fits your reason for cancelling the subscription and select 'Deactivate now'

Step 6: Enter a comment detailing any additional feedback or information and select 'Deactivate my plan'

App: (Feature not available)

At this time, the ability to cancel your subscription via the Green Chef app is unavailable. We're always working to make improvements, and you're a very important part of that process. I will certainly pass your valuable feedback to our team.

For your reference, here are the steps on how you reactivate your account/subscription :

Desktop: 

Once you have logged in to your account at www.factor75.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top right of the screen.

Mobile:

Once you have logged in to your account at www.factor75.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top of the screen.

App: 

Step 1: Open the Factor app and select 'Review & Reactivate My Account' at the bottom of the screen.

Step 2: Confirm or update your meal preferences, plan size, delivery address and payment method and then select 'Reactivate My Account' to see confirmation that the subscription has been successfully reactivated.

For your reference, here are the steps on how you reactivate your account/subscription :

Desktop: 

Once you have logged in to your account at chef.greenchef.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top right of the screen.

Mobile:

Once you have logged in to your account at chef.greenchef.com, click 'Got a promo code?' to enter a promotion (if applicable) and select 'Reactivate' at the top of the screen.

App: 

Step 1: Open the Green Chef app and select 'Review & Reactivate My Account' at the bottom of the screen

Step 2: Confirm or update your meal preferences, plan size, delivery address, delivery date and payment method and then select 'Reactivate My Account' (a) to see confirmation that the subscription has been successfully reactivated.

For your reference, here are the steps on how to download your recipe card online :

Website: 

Step 1: Once you have logged in to your account at chef.greenchef.com, access the ‘My Menu’ page and select the image of the recipe you are looking to prepare. 

Step 2: At the top right of the page, select ‘view recipe card PDF’ to view the recipe. If you’d like to download and print the physical recipe card, you can do so by selecting the downward arrow on the PDF.

App: 

Step 1: Open the Green Chef app and select the ‘Deliveries’ page and select the image of the recipe you are looking to prepare.

Step 2: Next, select ‘view recipe card PDF’ to view the recipe and get to cooking your delicious meal.

For your reference, here are the steps on how you could sign up :

Desktop:

Step 1: Go to www.goodchop.com and select 'Sign Up' at the top left of the screen.

Step 2: Choose your plan and click 'Next, Select Cuts'.

Step 3: Select your cuts and click 'Continue'.

Step 4: Register your email address, choose a password, and click 'Continue'.

Step 5: Enter your delivery address, choose if you would like to receive offers, choose your delivery day, input delivery instructions (if necessary), and select 'Next'.

Step 6: Enter your payment information, (if applicable) enter a promotion on the right side of the screen, and scroll down to select 'Place Order'.

Mobile: 

Step 1: Go to www.goodchop.com and select 'View Plans' in the middle of the screen.

Step 2: Choose your plan size and select 'Next, Select Cuts'.

Step 3: Select your cuts and select 'Continue'.

Step 4: Register your email address, choose a password, and select 'Continue'.

Step 5: Enter your delivery address and phone number

Step 6: Scroll down to choose if you would like to receive offers, pick your delivery day, input delivery instructions (if necessary), and select 'Next'.

Step 7: Enter your payment information, scroll down to enter a promotion if applicable, and select 'Place Order'.

App: Good Chop does not have an app

For your reference, here are the steps on how you could log in to your account : 

Desktop:

Step 1: Go to www.goodchop.com and click 'Log In' at the top right of the screen.

Step 2: Enter your email address and password and click 'Log In'.

Mobile: 

Step 1: Go to www.goodchop.com and select the 3 horizontal lines at the top left of the screen.

Step 2: Select 'Log In' from the dropdown menu.

Step 3: Enter your email address and password and select 'Log In'.

App: Good Chop does not have an app

For your reference, here are the steps on how you could update your email & password : 

Desktop: 

Step 1: Once you have logged in to your account at goodchop.com, click the person icon at the top right of the screen and then click 'Settings'.

Step 2: Choose 'Account Settings' from the left side of the screen and click 'Edit' to the right of 'Personal Info' to update your email address or 'Password' to update your password.

Step 3: To change your email address, enter your updated email address is the 'Email' field and click 'Save'.

Step 4: To change your password, enter your current password, input your new password twice to confirm, and then click 'Save'.

Mobile: 

Step 1: Once you are logged in to your account at goodchop.com, select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Settings' from the the dropdown menu

Step 3: Select the 'Plan Settings' carrot near the top right of the screen

Step 4: Choose 'Account Settings' from the dropdown menu

Step 5: Select 'Edit' to the right of 'Personal Info' to update your email address or 'Password' to update your password

Step 6: To change your email address, enter your updated email address and select 'Save'

Step 7: To change your password, enter your current password, input your new password twice to confirm, and then select 'Save'

App: Good Chop does not have an app

For your reference, here are the steps on how you could change your delivery address : 

Desktop:

Step 1: Once you have logged in to your account at www.goodchop.com, click on the person icon at the top right of the screen and then click 'Settings'

Step 2: From the 'Plan Settings' menu, scroll down and click 'Edit' next to 'Delivery Address'

Step 3: Enter your updated delivery address and click 'Save'

Mobile:

Step 1: Once you have logged in to your account at www.goodchop.com, select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Settings' from the dropdown menu

Step 3: From the 'Plan Settings' menu, scroll down and select 'Edit' below 'Delivery'

Step 4: Enter your updated delivery address and select 'Save'

App: Good Chop does not have an app

For your reference, here are the steps on how you could update your payment method : 

Desktop:

Step 1: Once you have logged in to your account at goodchop.com, click on the person icon at the top right of the screen and then click 'Settings'

Step 2: Select 'Payments, Gifts & Vouchers' from the menu on the left side of the screen

Step 3: Select the 'Edit' option to the right side of your current payment information

Step 4: Enter your payment method and click 'Save' to see confirmation that your payment method has been successfully updated

Mobile:

Step 1: Once you have logged in to your account at goodchop.com, select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Settings' from the dropdown menu

Step 3: Select the 'Plan Settings' carrot near the top right of the screen and choose 'Payments, Gifts & Vouchers' at the bottom of the dropdown menu

Step 4: Select 'Edit' to the right of your current payment information

Step 5: Enter your updated payment information and select 'Save' 

App: Good Chop does not have an app

For your reference, here are the steps on how to add Discounts, Vouchers, & Gift Cards :

Desktop:

Step 1: Once you have logged in to your account at goodchop.com, click on the person icon at the top right of the screen and then click 'Settings'

Step 2: Select 'Payments, Gifts & Vouchers' from the menu on the left side of the screen

Step 3: Enter your promotion or gift card code and click 'Add New Code' 

Mobile:

Step 1: Once you have logged in to your account at goodchop.com, select the 3 horizontal lines at the top left of the screen

Step 2: Select 'Settings' from the dropdown menu

Step 3: Select the 'Plan Settings' carrot near the top right of the screen and select 'Payments, Gifts & Vouchers' from the bottom of the dropdown menu

Step 4: Enter your promotion or gift card code and select 'Add new code'

App: Good Chop does not have an app

For your reference, here are the steps on how to Unsubscribe and Subscribe to Account Notifications : 

Desktop: 

Step 1: Once you have logged in to your account at goodchop.com, click on the person icon at the top right of the screen and then click 'Settings'

Step 2: Select 'Notifications ' from the menu on the left side of the screen

Step 3: View your notification options and select (toggle) the slider on the right hand side as desired to turn off/on each notification NOTE: If it's green and directed towards the right, the notification option is on. If there is no color and it's directed towards the left, the notification option is off

Mobile:

Step 1: Once you have logged in to your account at goodchop.com, select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Settings' from the dropdown menu

Step 3: Select the 'Plan Settings' carrot near the top right of the screen and choose 'Notifications' at the bottom of the dropdown menu

Step 4: View your notification options and select (toggle) the slider on the right hand side as desired to turn off/on each notification NOTE: If it's green and directed towards the right, the notification option is on. If there is no color and it's directed towards the left, the notification option is off

App: Good Chop does not have an app

For your reference, here are the steps on how to select your order :

Desktop: 

Step 1: Once you have logged into your account at goodchop.com, select "Change Order" above your preselected cuts on your "My Dashboard" page 

Step 2: Remove any of the preselected cuts by hitting the minus ( - ), select “Add to Your Box” for each new cut you want to add, click the plus ( + ) to increase the quantity, and select “Save # Cuts”

Step 3: You will see a pop up confirming your cut selections are saved and can click "Continue to deals" to include our add ons in your order

Step 4: Select "Skip Deals" if you do not wish to add any deals/add ons

Step 5: Select “Add to Your Box” for each new deal/add on you want to add, adjust the quantity for each deal/add on by tapping on the + or -, and select “Save Deals”

Step 6: You will see a pop up confirming your new cut selections have been saved for your upcoming order and as your default selection. The pop up message also reminds you of your cutoff to make any changes 

Mobile: 

Step 1: Once you have logged into your account at goodchop.com, select "Change Order" above your preselected cuts on your "My Dashboard" page 

Step 2: Remove any of the preselected cuts by hitting the minus ( - ) and select “Add to Your Box” for each new cut you want to add

Step 3: Adjust the number of cuts for each selection by tapping on the + or -, and once you’re happy with your selection, select “Save # Cuts”

Step 4: You will see a pop up confirming your cut selections are saved and can click "Continue to deals" to include our add ons in your order

Step 5: Select "Skip Deals" if you do not wish to add any deals/add ons

Step 6: Select “Add to Your Box” for each new deal/add on you want to add, adjust the quantity for each deal/add on by tapping on the + or -, and select “Save Deals”

Step 7: You will see a pop up confirming your new cut selections have been saved for your upcoming order and as your default selection. The pop up message also reminds you of your cutoff to make any changes 

App: Good Chop does not have an app

For your reference, here are the steps on how you could change your box or plan size :

Desktop: 

Step 1: Once you have logged in to your account at goodchop.com, click on the person icon at the top right of the screen and then click 'Settings'

Step 2: From the 'Plan Settings' menu, choose your new plan size and click 'Save'

Mobile:

Step 1: Once you have logged in to your account at goodchop.com, select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Settings' from the dropdown menu

Step 3: From the 'Plan Settings' menu, choose your new plan size and click 'Save'

App: Good Chop does not have an app

For your reference, here are the steps on how to pause/un-pause (skip/un-skip) your deliveries :

Desktop: 

Step 1: Once you have logged into your account at goodchop.com, select 'Edit Delivery Date'

Step 2: Choose your new delivery date from the pop up calendar and select 'Reschedule Delivery'

Step 3: You will see a pop up confirming your new delivery date and the option to select new cuts or use your last order for your meal selection

Mobile: 

Step 1: Once you have logged into your account at goodchop.com, select 'Edit Delivery Date'

Step 2: Choose your new delivery date from the pop up calendar and select 'Reschedule Delivery'

Step 3: You will see a pop up confirming your new delivery date and the option to select new cuts or use your last order for your meal selection

App: Good Chop does not have an app

For your reference, here are the steps on how you could track your delivery :

Desktop: 

Step 1: Log into your account at goodchop.com, to view your most recent processed order on your 'My Dashboard' page

Step 2: Select 'Track your box' under 'In my box' on the left side of the screen

Step 3: Select the tracking number under 'Shipping Details' to view the status of your delivery and review your order tracking information

Mobile:

Step 1: Once you have logged into your account at goodchop.com, select 'Track your box' under 'In my box' on the left side of the screen 

Step 2: Select the tracking number under 'Shipping Details' to view the status of your delivery and review your order tracking information

App: Good Chop does not have an app

For your reference, here are the steps on how to view your order history and invoice :

Desktop: 

Step 1: Once you have logged in to your account at goodchop.com, click on the person icon at the top right of the screen and then click 'Settings'

Step 2: Select 'Order History ' from the menu on the left side of the screen

Step 3: View your order history and click "Get Invoice" on the right hand side of the order you desire to receive an invoice via email

Mobile:

Step 1: Once you have logged in to your account at goodchop.com, select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Settings' from the dropdown menu

Step 3: Select the 'Plan Settings' carrot near the top right of the screen and choose 'Order History' at the bottom of the dropdown menu

Step 4: View your order history and click "Get Invoice" on the right hand side of the order you desire to receive an invoice via email

App: Good Chop does not have an app

For your reference, here are the steps on how to cancel your account/subscription :

Desktop: 

Step 1: Once you have logged in to your account at goodchop.com, click on the person icon at the top right of the screen and then click 'Settings'

Step 2: From the 'Plan Settings' menu, scroll down to the 'Status' section and select 'Deactivate My Plan'

Step 3: Options surrounding account features/preferences you can update will appear. From here, scroll down and select 'Cancel Anyway'

Step 4: Select the overall topic and specific reason you're canceling then select 'Deactivate Now'

Step 5: Your account has been successfully canceled and you can provide more detailed feedback and/or close out of the pop up message

Mobile:

Step 1: Once you have logged in to your account at goodchop.com, select the 3 horizontal lines at the top right of the screen

Step 2: Select 'Settings' from the dropdown menu

Step 3: From the 'Plan Settings' menu, scroll down to the 'Status' section and select 'Deactivate My Plan'

Step 4: Options surrounding account features/preferences you can update will appear. From here, scroll down and select 'Cancel Anyway'

Step 5: Select the overall topic and specific reason you're canceling then select 'Deactivate Now'

Step 6: Your account has been successfully canceled and you can provide more detailed feedback and/or close out of the pop up message

App: Good Chop does not have an app

For your reference, here are the steps on how you reactivate your account/subscription :

Desktop: 

Step 1: Upon logging in to goodchop.com, you will be taken to the reactivation landing page. Select "Reactivate & Choose Cuts" in the top right corner of the screen

Step 2: Prior to completing reactivation, you can select a new plan, enter a discount code, and/or update your payment method or delivery information. When finished, select "Reactivate" under your order summary

Step 3: You will be taken to your dashboard where you'll see a message confirming that you have successfully reactivated your account. From here, you can edit/select your cuts and navigate throughout your active account as desired

Mobile:

Step 1: Upon logging in to goodchop.com, you will be taken to the reactivation landing page. Select "Reactivate & Choose Cuts" 

Step 2: Prior to completing reactivation, you can select a new plan, enter a discount code, and/or update your payment method or delivery information. When finished, select "Reactivate" under your order summary

Step 3: You will be taken to your dashboard where you'll see a message confirming that you have successfully reactivated your account. From here, you can edit/select your cuts and navigate throughout your active account as desired

App: Good Chop does not have an app