Thank you for sharing your insights.

I would like to share that by providing your payment information, you have agreed to the terms and conditions willingly when you signed up or reactivated your account thus giving us authorization to process and proceed with business.

I am really sorry that you were not made aware of this.

Please keep in mind that completion of the checkout confirms that you are entering into a weekly auto-renewing subscription service. You can always modify, pause, or cancel your delivery on or before Wednesday the week prior to the scheduled delivery date.

For your reference in the future, you can always browse through the meals without providing your payment information through this link : https://www.hellofresh.com/menus. I can personally vouch for this, as I am personally using the link.

For your reference in the future, you can always browse through the meals without providing your payment information through this link : https://www.everyplate.com/weekly-menu. I can personally vouch for this, as I am personally using the link.

For your reference in the future, you can always browse through the meals without providing your payment information through this link : https://www.factor75.com/weekly-menu. I can personally vouch for this, as I am personally using the link.

For your reference in the future, you can always browse through the meals without providing your payment information through this link : https://www.greenchef.com/weekly-menu. I can personally vouch for this, as I am personally using the link.

HELLOFRESH

• I understand that you are upset about the order that was placed although the account is already cancelled.

Here at HelloFresh, we strictly follow our cut-off schedule which falls 5 days by 11:59 PM PST prior to your scheduled delivery day the week before your delivery. Emails are sent after the cancellation to confirm that the account is successfully cancelled and to inform you of any upcoming orders.

EVERYPLATE

• I understand that you are upset about the order that was placed although the account is already cancelled.

Here at EveryPlate, we strictly follow our cut-off schedule which falls 5 days by 11:59 PM EST prior to your scheduled delivery day the week before your delivery. Emails are sent after the cancellation to confirm that the account is successfully cancelled and to inform you of any upcoming orders.

FACTOR

• I understand that you are upset about the order that was placed although the account is already cancelled.

Here at Factor, we strictly follow our cut-off schedule which falls every Wednesdays at 11:59 pm CT the week before your delivery. Emails are sent after the cancellation to confirm that the account is successfully cancelled and to inform you of any upcoming orders.

GREEN CHEF

• I understand that you are upset about the order that was placed although the account is already cancelled.

Here at Green Chef, we strictly follow our cut-off schedule which falls 5 days by 11:59 PM PST prior to your scheduled delivery day the week before your delivery. Emails are sent after the cancellation to confirm that the account is successfully cancelled and to inform you of any upcoming orders.

I understand that you will not be around to receive your box.

May I ask if you are able to ask any neighbors or friends or other family members who might be around to receive the box on your behalf?

They could keep it refrigerated while you are away. The food will still be okay to use 7 days after the delivery as long as they are refrigerated.

If they are unable to pick up the box they have 24 hours from the delivery day to retrieve it.

HELLOFRESH

• I would like to share that HelloFresh is a flexible weekly subscription service that you are enrolled in automatically as soon as you sign up. You are scheduled to receive a box every week and changes or modifications must be made 5 days by 11:59 PM PST prior to the scheduled delivery date.

By providing your payment information, you have agreed to the terms and conditions willingly when you signed up or reactivated your account thus giving us authorization to process and proceed with business.

• Please keep in mind that completion of the checkout confirms that you are entering into a weekly auto-renewing subscription service with HelloFresh. You can always modify, pause, or cancel your delivery on or before Wednesday the week prior to the scheduled delivery date.

• Your HelloFresh subscription will continue until canceled. After the discount period, your subscription will automatically renew, and your payment method will be charged every week plus any applicable taxes. You may cancel or skip a week at any time by logging into your account 5 days by 11:59 PM PST the week before your delivery.

• Please know, that emails are sent to the email address entered at sign-up before and after orders have been processed.

EVERYPLATE

• I would like to share that EveryPlate is a flexible weekly subscription service that you are enrolled in automatically as soon as you sign up. You are scheduled to receive a box every week and changes or modifications must be made 5 days by 11:59 PM EST prior to the scheduled delivery date.

By providing your payment information, you have agreed to the terms and conditions willingly when you signed up or reactivated your account thus giving us authorization to process and proceed with business.

• Please keep in mind that completion of the checkout confirms that you are entering into a weekly auto-renewing subscription service with EveryPlate. You can always modify, pause, or cancel your delivery on or before Wednesday the week prior to the scheduled delivery date.

• Your EveryPlate subscription will continue until canceled. After the discount period, your subscription will automatically renew, and your payment method will be charged every week plus any applicable taxes. You may cancel or skip a week at any time by logging into your account 5 days by 11:59 PM EST  the week before your delivery.

• Please know, that emails are sent to the email address entered at sign-up before and after orders have been processed.

FACTOR

• I would like to share that Factor is a flexible weekly subscription service that you are enrolled in automatically as soon as you sign up. You are scheduled to receive a box every week and changes or modifications must be made on Wednesday the week prior to the scheduled delivery date.

By providing your payment information, you have agreed to the terms and conditions willingly when you signed up or reactivated your account thus giving us authorization to process and proceed with business.

• Please keep in mind that completion of the checkout confirms that you are entering into a weekly auto-renewing subscription service with Factor. You can always modify, pause, or cancel your delivery on or before Wednesday the week prior to the scheduled delivery date.

• Your Factor subscription will continue until canceled. After the discount period, your subscription will automatically renew, and your payment method will be charged every week plus any applicable taxes. You may cancel or skip a week at any time by logging into your account on or before Wednesdays at 11:59 pm CT the week before your delivery.

• Please know, that emails are sent to the email address entered at sign-up before and after orders have been processed.

GREEN CHEF

• I would like to share that Green Chef is a flexible weekly subscription service that you are enrolled in automatically as soon as you sign up. You are scheduled to receive a box every week and changes or modifications must be made 5 days by 11:59 PM PST prior to the scheduled delivery date.

By providing your payment information, you have agreed to the terms and conditions willingly when you signed up or reactivated your account thus giving us authorization to process and proceed with business.

• Please keep in mind that completion of the checkout confirms that you are entering into a weekly auto-renewing subscription service with Green Chef. You can always modify, pause, or cancel your delivery on or before Wednesday the week prior to the scheduled delivery date.

• Your Green Chef subscription will continue until canceled. After the discount period, your subscription will automatically renew, and your payment method will be charged every week plus any applicable taxes. You may cancel or skip a week at any time by logging into your account 5 days by 11:59 PM PST the week before your delivery.

• Please know, that emails are sent to the email address entered at sign-up before and after orders have been processed.

GOOD CHOP (1 Day Transit Region)

• I would like to share that Good Chop is a flexible monthly subscription service that you are enrolled in automatically as soon as you sign up. You are scheduled to receive a box every 4 weeks and will have the ability to reschedule your deliveries up to 8-12 weeks. Changes or modifications must be made 4 days at 11:59 PM PST prior to the scheduled delivery date.

By providing your payment information, you have agreed to the terms and conditions willingly when you signed up or reactivated your account thus giving us authorization to process and proceed with business.

• Please keep in mind that completion of the checkout confirms that you are entering into a monthly auto-renewing subscription service with Good Chop. You can always modify and reschedule your deliveries up to 8-12 weeks 4 days at 11:59 PM PST the week before your delivery.

• Your Good Chop subscription will continue until canceled. After the discount period, your subscription will automatically renew, and your payment method will be charged every month plus any applicable taxes. You may cancel or skip a week at any time by logging into your account 4 days at 11:59 PM PST the week before your delivery.

• Please know, that emails are sent to the email address entered at sign-up before and after orders have been processed.

GOOD CHOP (2 Day Transit Region )

• I would like to share that Good Chop is a flexible monthly subscription service that you are enrolled in automatically as soon as you sign up. You are scheduled to receive a box every 4 weeks and will have the ability to reschedule your deliveries up to 8-12 weeks. Changes or modifications must be made 5 days at 11:59 PM PST prior to the scheduled delivery date.

By providing your payment information, you have agreed to the terms and conditions willingly when you signed up or reactivated your account thus giving us authorization to process and proceed with business.

• Please keep in mind that completion of the checkout confirms that you are entering into a monthly auto-renewing subscription service with Good Chop. You can always modify and reschedule your deliveries up to 8-12 weeks 5 days at 11:59 PM PST the week before your delivery.

• Your Good Chop subscription will continue until canceled. After the discount period, your subscription will automatically renew, and your payment method will be charged every month plus any applicable taxes. You may cancel or skip a week at any time by logging into your account 5 days at 11:59 PM PST the week before your delivery.

• Please know, that emails are sent to the email address entered at sign-up before and after orders have been processed.

DECLINED BY THE BANK

I am really sorry to know that your order for DATE has been cancelled.

It appears that your bank may have declined the payment on their end. Did you recently report any fraudulent activity?

Regardless if YES or NO :

I would like to suggest that you reach out to your bank to check for any restrictions on the card the you have on file.

INSUFFICIENT FUNDS

I am really sorry to know that your order for DATE has been cancelled.

It appears that the system encountered an issue processing the payment for the order using the card on file.

CUSTOMER WAS UNABLE TO APPROVE THE PAYMENT

I am really sorry to know that your order for DATE has been cancelled.

It appears that our system tried to process a payment for your order but when the system sent an approval request, the bank was not able to receive a confirmation from you, resulting to your funds not being released to cover the order.

A genetically modified organism (GMO) is an animal, plant, or microbe whose DNA has been altered using genetic engineering techniques.

FACTOR

Thank you so much for sharing feedback about this matter. This decision has been made to better meet the needs of our customers, like you, and give you the best experience possible, in a timely manner. We understand that having options for how you can reach out to Customer Care is very important. I am happy to let you know that you can still reach out to us by phone, 888-573-5727, or chat, https://www.factor75.com/contact, and rest assured that you will receive that 5-star experience we always hope to provide.

GREEN CHEF

Thank you so much for sharing feedback about this matter. This decision has been made to better meet the needs of our customers, like you, and give you the best experience possible, in a timely manner. We understand that having options for how you can reach out to Customer Care is very important. I am happy to let you know that you can still reach out to us by phone, 888-236-7295 , or chat, https://www.greenchef.com/contact, and rest assured that you will receive that 5-star experience we always hope to provide.

Upon checking, it shows that you have filed a dispute with your bank regarding the $AMOUNT charged for your DATE delivery. Your request is still in progress. For updates, it would be best to reach out to them as they investigate the claim, and if successful, they refund the disputed amount after reviewing the case.

• An authorization hold is a temporary hold placed on a portion of the funds or available credit in a cardholder's account, thus the $1.00. Card authorization is approval from a credit or debit card issuer (usually a bank or credit union) that states the cardholder has sufficient funds or the available credit needed to cover the cost of a transaction they're using a card to complete.
  
  The $1.00 is usually refunded afterwards.

• If there was a $1.00 charge during the checkout this was due to our payment method verification process. This $1 will be refunded directly.

• I am really sorry to know that your order was canceled. It appears that the order was canceled when your subscription was canceled on DATE.

• At this time, when the subscription is canceled before your first order cutoff, the system does cancel the order and it is unable to be processed or created again. This process is in place to help minimize any unwanted first orders from being charged to customers. We certainly always wish for you to receive our meals. Please know, you can always reactivate your subscription to receive future orders with our standard meal pricing.

• Upon checking, I can see that the voucher used on the account is for first-time customers. Our system must have detected a duplicate account under the same information. The system automatically canceled your first box due to this.

• The system detected that multiple accounts were created either with the same name or the same address which is why the order was canceled.

NOTE: AOCS stands for Automatic Order Cancellation Service

Reference :

Automatic Cancellation Process for Initial Orders (Current Test) | HF/EP/GC/F_

https://hellofresh.shelf.io/read/05d75b8b-ec19-48fe-8558-4717724dc154?view=snippet-view&trigger=title&searchEventId=01HDW72HMH2HNNNMXM23G0649E&source=shelf

Canceled - w/ Note Canceled by AOCS

• Initial Orders

• Canceled by the automated Payments team system due to Freebie Fraud

Cancel Pending

• Initial/Recurring/Manual Orders

• An order is in the process of being canceled

Canceled

• Initial/Recurring/Manual

• The box will not be delivered.

An order could read “canceled” for a number of reasons:

• • • A failed checkout attempt order used to read “reentry_pending ”

    • A “ clarify_payment_error ” order was canceled

    • A free box was canceled

    • A paid box was canceled and refunded through the blue delivery icon

Chargeback

• Initial/Recurring/Manual Orders

• The customer has disputed some or all of the charge for that order

 ** Never place a customer in a 'charge back status' **

Clarify Failed Export

• Initial Orders

• There was an issue during the sign-up process

(See supervisor for additional support)

Clarify Invalid Error

• Initial Orders

• There was an issue usually with the customer’s credit card during checkout

Clarify Payment Error

• Recurring/Manual Orders

• The payment for the order did not go through successfully

In rare cases, a re-run of the payment will go through but still shows this status.

If the customer uses PayPal and is insisting they see a charge when the order shows this status, please escalate to the Payments team via the US Payments Contact Form

Clarify Refund Failed

• Initial/Recurring/Manual Orders

• A refund attempt did not go through successfully

This is usually caused when a full refund is issued on an order that has already been partially refunded

Closed

• Initial/Recurring/Manual Closed Orders

• The order may not be able to be canceled or refunded through BOB

Invalid

• Initial Orders

• Invalid Orders

 There was an issue with the customer’s credit card during sign-up

No subscription is created

• Invalid Transactions

The customer's card may not be supported by the payment provider for this type of transaction

Results in a hard decline

Money Received

• Recurring/Manual Orders

• Money Received

The order has been billed successfully. 

Orders showing this status before internal cut-off, the box will be shipped out

Payment Canceled

• Recurring/Manual Orders

• Payment Canceled

There is an issue when running or re-running the payment for an order

Payment Pending

• Initial/Recurring/Manual Orders

• Payment Pending

Payment is being processed for an order

Refunded

• Initial/Recurring/Manual Orders

• Refunded

An order has been fully refunded and will not be shipped

Shipped

• Initial/Recurring/Manual Orders

• Shipped

Initial: All orders show this status, whether they are paid or free

Recurring: Indicates either a free box, an order that has not been billed yet,

or an order that has not been completely re-billed

Manual: Indicates a free box or an order that has not been billed yet

Tokenised

• Payment Updates

• This indicates that a payment method update has gone through successfully

Tokenised Authorize Pending

• Payment Updates

• This indicates that the $1 test charge is being processed during a payment method update

Tokenise Failed

• Payment Updates

• Tokenise Failed

This indicates that the payment update has failed

Reference :

Payment Statuses | All Brands

https://hellofresh.shelf.io/read/640ff480-68b5-41fa-bc9b-77bf60fc16c6?component=auto-suggest&view=dashboard&source=shelf

As of the moment, we don't have any active promotions, but our Marketing Team is constantly working on new discounts for recurring customers like you, CUSTOMER. These discounts are tailor-fitted to each customer and the offers are always sent to your respective email. I would suggest that you keep an eye on your email for those promotions.

HELLOFRESH

Our menu changes every week, and we add new meals to our menu each week. After the weekly cut-off of 5 days by 11:59 PM PST prior to your scheduled delivery day, you’ll be able to view and modify orders from a brand new menu that our kitchen has prepared.

EVERYPLATE

Our menu changes every week, and we add new meals to our menu each week. After the weekly cut-off of 5 days by 11:59 PM PST prior to your scheduled delivery day, you’ll be able to view and modify orders from a brand new menu that our kitchen has prepared.

FACTOR

Our menu changes every week, and we currently add 2-3 new meals to our menu each week. After the weekly cutoff on Wednesdays at 11:59 PM CT, you’ll be able to view and modify orders from a brand new menu that our chefs have cooked up.

GREEN CHEF

Our menu changes every week, and we add new meals to our menu each week. After the weekly cut-off of 5 days by 11:59 PM PST prior to your scheduled delivery day, you’ll be able to view and modify orders from a brand new menu that our kitchen has prepared.

GENERAL RESPONSE

CUSTOMER, I am really sorry to know about the issues you have encountered with our online platforms. We never intend for this to cause any trouble. At this time, our team is working on some updates that may affect certain options and requests online. Please allow to work things out within 24-48 hours, then you may check back after that.

In the mean time, let me help you with your account.

MISSING ORDERS

I apologize for the confusion that your order on DATE is not showing on your end. Due to system's update there's a delay on processing your delivery but rest assured that you will have your order delivered. This problem was already resolved. You may check the order on your account later, I assure you that what you ordered will be delivered.

For future reference, you may refer to this order number : NUMBER

Since I am here, I could help you with ISSUE.

• I am really sorry to know about the issues you have with applying your employee discount. Since it's an employee discount, we highly advise you to  check and verify with your HR (Human Resource) on how many people are eligible to use the discount and which plan you should sign up with.

• Our ice packs contain non-toxic sodium salt that rinses away in the water. So the produce and meat will be fine once you rinse them.

• The contents of our ice packs are made of 99% salt water and 1% sodium polyacrylate. Our ice packs are non-toxic and reusable. You can dispose of them by draining the gel into the trash and then recycling #4 plastic shell. To avoid clogging your pipes, please don’t put the contents of the ice packs in your sink or toilet.

• My deepest apologies for the open ice packs. That certainly sounds like a mess and not the impression we want to leave you with. The good news is that our ice packs contain non-toxic sodium salt that rinses away in the water. So the produce and meat will be fine once you rinse them. The contents of our ice packs are made of 99% salt water and 1% sodium polyacrylate. Our ice packs are non-toxic and reusable! You can dispose of them by draining the gel into the trash and then recycling #4 plastic shells. To avoid clogging your pipes, please don’t put the contents of the ice packs in your sink or toilet.

• If you’d like, you can also donate them locally to: 

Local Food Bank (https://www.feedingamerica.org/Food-Bank)

Meals on Wheels (https://www.mealsonwheelsamerica.org/)

Girl Scouts (https://www.girlscouts.org/)

Boy Scouts of America (https://www.scouting.org/)

It is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open it, so you should transfer the meals to the fridge immediately.

FACTOR

It is not uncommon for gel packs to not be fully frozen by arrival; gel packs melt as they keep our boxes cold. We have designed our insulation to keep our boxes and their contents at refrigerated temperatures. We have thoroughly tested our insulation to withstand different climates and seasons.

However, we strongly recommend you transfer your meals immediately to the refrigerator upon delivery. All proteins should arrive below 41°F (5°C).

GREEN CHEF

It is not uncommon for gel packs to not be fully frozen by arrival; gel packs melt as they keep our boxes cold. We have designed our insulation to keep our boxes and their contents at refrigerated temperatures. We have thoroughly tested our insulation to withstand different climates and seasons.

However, we strongly recommend you transfer your ingredients immediately to the refrigerator upon delivery. All proteins should arrive below 40°F (4.44°C).

• Sales tax is based on the customer's shipping address.

Tax amounts can/will vary for customers based upon specific zip code/region including for those living in the same state.

For Example: Two people living in California could pay different sale tax amounts.

FACTOR

• To comply with the laws in the the state of STATE, Factor is required to charge sales tax on all of your orders in accordance with the sales tax rates in your state. Please refer to https://www.factor75.com/terms for more information and where this is displayed on our site for transparency.

GREEN CHEF

• To comply with the laws in the the state of STATE, Green Chef is required to charge sales tax on all of your orders in accordance with the sales tax rates in your state. Please refer to https://www.greenchef.com/terms for more information and where this is displayed on our site for transparency.

Can tax vary to customers that live within the same state?

• Yes. The tax range given in certain states is due to county/city/local taxes which may apply to certain customers within a state, but not others.

For example: Customers in NYC would have a greater tax rate than those in Buffalo, due to an NYC-specific sales tax levy.

Can we provide compensation to these customers if they're upset?

No. Do not compensate the customers and do not refund/credit their sales tax. This is business as usual on their account and will occur on every order as displayed to them prior to signing up

The customer has had an issue (pick and pack/quality/logistics, etc.) Can I include their taxes in the compensation?

No. Because sales tax is not a direct charge from our company, it is not factored into the value/paid amount a customer receives in the form of compensation

Express empathy and educate the customer on why sales tax is unable to be modified on their order

If you are assisting a Factor customer: 

You can modify the ART to provide the impacted amount based on the customer's meal plan. However, you do not add the tax to this

If you are compensating a customer for multiple meals or ingredients: 

In addition to not providing sales tax, remember not to compensate the customer for more than the value of the meal.

Will the ART automatically include taxes?

The ART generally will not include the tax in the populated amount

NOTE: You should never add the tax intentionally onto a customer's refund/credit.

Reference :

Sales Tax by State FAQ | All Brands

https://hellofresh.shelf.io/read/a65d918c-eb48-4dea-85b5-c5bdd53ad463?view=snippet-view&trigger=title&searchEventId=01HDW8CMMGXK5Q15RM24MG3Y5X&source=shelf

FACTOR

(send cut off schedule)

I have successfully requested a payment re-run of your DATE delivery. Please expect the charge to be processed within the the day.

For your reference, payments are usually processed on Thursdays one week before the delivery date.

In the event your payment method has any issues, the system will retry to process your payment on 12:00 AM, 7:00 AM, and 12:00 PM on Thursday the week BEFORE the delivery.

GREEN CHEF

(send cut off schedule)

I have successfully requested a payment re-run of your DATE delivery. Please expect the charge to be processed within the day.

For your reference, payments are usually processed 4 days before the delivery date. 

GOOD CHOP

(send cut off schedule)

I have successfully requested a payment re-run of your DATE delivery. Please expect the charge to be processed within the day.

For your reference, payments are usually processed 5 days before your next delivery at 11:59 pm PT.

• As of the moment, we accept PayPal and all major credit cards including, VISA, MasterCard, American Express, and Discover.

• At the moment, we don’t accept food stamps or EBT cards.

• Sadly, we do not accept prepaid cards or checks, but I will gladly raise this with our team so that they can reconsider adding that to our accepted payment methods in the future.

• Sadly, we do not accept OTHER, but I will gladly raise this with our team so that they can reconsider adding that to our accepted payment methods in the future.

HELLOFRESH

To ensure your ingredients stay at the peak of freshness in which they were packed, we recommend storing all items at refrigerated temperatures. Except for seafood, all ingredients should be cooked and consumed within five days of delivery. Seafood should be cooked and consumed within 2 days of delivery. Do not refreeze ingredients.

EVERYPLATE

To ensure your ingredients stay at the peak of freshness in which they were packed, we recommend storing all items at refrigerated temperatures. Except for seafood, all ingredients should be cooked and consumed within five days of delivery. Seafood should be cooked and consumed within 2 days of delivery. Do not refreeze ingredients.

FACTOR

• Your meals will stay fresh for a full 7 days in the fridge. Also, there is an 'Enjoy By' date printed on each of the meal sleeves.

• When your order is delivered, unpack your meals and slide them right into your fridge. Yep, that's it! Our meals are intended to be enjoyed fresh for optimal quality, we do not recommend freezing 

Note: Meals are fresh and delicious for at least 7 days after delivery, and there is an 'Enjoy By' date printed on each of the packages

GREEN CHEF

• Our insulation and packed ingredients have been rigorously tested to ensure that they maintain excellent condition from source to destination. Perishable items should be refrigerated by the end of the day on which they were delivered.

We work with our suppliers to source in-season ingredients just for you. Our produce does not spend much time on a shelf—we generally get our ingredients into your home in less time than a grocery store could. Since organic ingredients have no artificial preservatives they can sometimes have a shorter shelf life. However, with our insulated packaging used during transit and your standard refrigerator at home, ingredients will typically stay fresh for five days after arrival.

Note: Recipes containing seafood should be eaten sooner, typically within 3 days of when your box arrives. Please review our safe food handling tips.

GOOD CHOP

• We freeze our meat and seafood cuts at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, even if you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.

Still, despite shipping your meat and seafood frozen for maximum freshness, we recommend that you not keep your box outside for more than 6 to 8 hours after delivery.

• You may download our chat transcript by clicking the download button (arrow pointing down ↓) on top of this chat box. Our chat transcript will be sent directly to the email address we have on file.

• For a proof of this conversation, you may download our chat transcript by clicking the download button (arrow pointing down ↓) on top of this chat box. Our chat transcript will be sent directly to the email address we have on file.

FACTOR

• We're always exploring new pricing options for Factor to identify the most optimal and customer friendly prices. Due to this, pricing for new customers can occasionally vary and will always be displayed for each individual at sign up. Our aim is to always ensure we can provide you the best experience with fresh food and prompt deliveries. The pricing you’re seeing will allow us to continue to provide an experience that exceeds expectations! Rest assured we value you as our customer and will certainly pass your feedback to the appropriate teams.

GREEN CHEF

• We're always exploring new pricing options for Green Chef to identify the most optimal and customer friendly prices. Due to this, pricing for new customers can occasionally vary and will always be displayed for each individual at sign up. Our aim is to always ensure we can provide you the best experience with fresh food and prompt deliveries. The pricing you’re seeing will allow us to continue to provide an experience that exceeds expectations! Rest assured we value you as our customer and will certainly pass your feedback to the appropriate teams.

GOOD CHOP

We currently offer 2 different box sizes. Our Medium box includes 6 meat and seafood selections for $149, and our Large box comes with 12 selections for $269. Each selection includes multiple portions: for instance, our pack of boneless skinless chicken breasts includes 6 delicious breasts of 5 oz each, our pack of wild-caught Alaskan sockeye salmon includes 6 salmon fillets of 5 oz, our pack of ribeye steaks includes 2 delicious steaks of 10 oz each. You can also add Premium or Deals to your box, which would change the total price.

A Medium box includes up to 36 portions or meals and price starts at $4.14 per meal. A Large box includes up to 72 meals and price starts at $3.74 per meal. Of course, if you sign up with a voucher, you could save even more—the discounted price is what you'll see when checking out.

FACTOR

• As of the moment, we only have one delivery per location. We deliver on Monday, Tuesday or Wednesday, and your deliveries depend on your zip code. We currently do not have the option to change your delivery schedule as Factor has limited distribution centers. But we will raise this to our team so that in the future we could add delivery days for your location.

GREEN CHEF

• Boxes are delivered Monday through Saturday here with Green Chef. You can choose which weekday you want your boxes delivered, depending on where you live.

Your box will arrive between 8:00 AM and 8:00 PM, local time, on your scheduled delivery day.

GOOD CHOP

• As of the moment, we only have one delivery per location. Depending on your area, we deliver on Tuesdays, Wednesdays, Thursdays, and Fridays.

• If you choose to have your package delivered to a commercial address, your delivery driver will make an effort to deliver the package before 5:00 PM local time.

FACTOR

Given the perishable nature of many of our ingredients and market conditions and product supply beyond our control, Factor reserves the right to adjust the presence and/or quantity of any meals, to discontinue the use of any meals, or to substitute any meals, all without notice. While we make every effort to ensure that you are provided with the very best meals for our Product, these switches may occasionally be required. If such a substitution is required, we will make reasonable efforts to notify you prior to shipment.

GREEN CHEF

Given the perishable nature of many of our ingredients and market conditions and product supply beyond our control, Green Chef reserves the right to adjust the presence and/or quantity of any meals, to discontinue the use of any meals, or to substitute any meals, all without notice. While we make every effort to ensure that you are provided with the very best meals for our Product, these switches may occasionally be required. If such a substitution is required, we will make reasonable efforts to notify you prior to shipment.

GOOD CHOP

Given the perishable nature of many of our ingredients and market conditions and product supply beyond our control, Good Chop reserves the right to adjust the presence and/or quantity of any meals, to discontinue the use of any meals, or to substitute any meals, all without notice. While we make every effort to ensure that you are provided with the very best meals for our Product, these switches may occasionally be required. If such a substitution is required, we will make reasonable efforts to notify you prior to shipment.

EC CANCELLED

• Upon checking, I do see that your account has an active discount from reactivating your subscription. This discount covers COUNT weeks/orders of deliveries which will be applied as :

1st Box - 

2nd Box - 

3rd Box - 

4th Box - 

5th Box - 

6th Box - 

7th Box - 

8th Box - 

9th Box - 

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NEW ACCOUNT

• Upon checking, I do see that your account has an active discount as a new customer. This discount covers COUNT weeks/orders of deliveries which will be applied as : 

1st Box - 

2nd Box - 

3rd Box - 

4th Box - 

5th Box - 

6th Box - 

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OTHER

• Upon checking, I do see that your account has an active discount from TYPE. This discount covers COUNT weeks/orders of deliveries which will be applied as : 

1st Box - 

2nd Box - 

3rd Box - 

4th Box - 

5th Box - 

6th Box - 

7th Box - 

8th Box - 

9th Box - 

10th Box - 

• Factor delivers almost everywhere in the continental United States. At the moment, we are currently unable to deliver to Alaska and Hawaii. If we’re not yet in your neighborhood, you can begin the sign up process and we'll send you an email when we are able to join you in the kitchen.

• Green Chef delivers almost everywhere in the continental United States. At the moment, we are currently unable to deliver to Alaska and Hawaii. If we’re not yet in your neighborhood, you can begin the sign up process and we'll send you an email when we are able to join you in the kitchen.

• Good Chop delivers almost everywhere in the continental United States. At the moment, we are currently unable to deliver to Alaska and Hawaii. If we’re not yet in your neighborhood, you can begin the sign up process and we'll send you an email when we are able to join you in the kitchen.

I am really sorry to know that the meals on your upcoming order does not fit your liking.

I understand that ISSUE.

Upon sign up, you were asked to choose a preference before proceeding to check out. The purpose of the preference is that in case you are unable to modify your order, the system will select default meals base on your preference.

I hope this incident does not happen again, but in case you encounter any issues in the future, please reach out to us so that we can have it reported to our designated teams.

We take payment security very seriously and do not store and personally take our customers' full credit card information. But since I am here, I am more that happy to walk you through modifying your payment information.

Credit doesn't expire, so if you need to take a break, they'll be on your account when you return.

It is our policy not to provide our full names. However, I am happy to provide my first name and last initial. This should be sufficient for your records or if you need further assistance. My name is FIRST NAME and LAST INITIAL.

Multiple companies have a 'sister company relationship' which applies to HelloFresh, EveryPlate, Factor_, GreenChef and Good Chop. Although the sister companies are primarily accountable to the parent company, HelloFresh, they still operate independently.

The reason why we changed the name from Factor75 to Factor_ is for it to look simpler, but rest assured the quality and the service is still the same, if not better now that it's Factor_. As per the website domain it is still under https://www.factor75.com/

Credits won't apply if there is an existing promotional voucher/discount on the account.

• Credits won't apply if there is an existing voucher/discount on the account. If you have both a promo code and a credit in your account, lucky you. Your account will honor the promo code first, then once the discount is finished, that is when the credits start to apply. 

FACTOR

Our meals here at Factor are produced through farming practices that only use natural substances. This means avoiding all artificial chemicals, hormones, antibiotics, and GMOs.

At Factor, we believe that “Every Meal Matters”. This mission begins on the farms and ranches where we carefully source premium ingredients. We work closely with food purveyors, and animal welfare experts to achieve ethical and humane practices.

GREEN CHEF

We support U.S. based local farms when available. There do come times when ingredient orders cannot be fulfilled by local farms due to growing climates, which is when we supply produce from other countries. For a food item to be sold as USDA Certified Organic, whether grown in the United States or anywhere else in the world,  it must meet all the requirements of the U.S. Department of Agriculture (USDA) National Organic Program (Green Chef is certified for this program through the CCOF). These standards state the ingredient must be produced without the use of toxic synthetic pesticides, artificial fertilizers, sewage sludge, genetically modified organisms, or irradiation.

GOOD CHOP

Our proteins are raised and produced without the use of chemical fertilizers, pesticides, or other artificial agents.

Wunderkind is a vendor we use that serves on site email capture pop-ups as well as sends out triggered email/SMS messages. 

I understand and I apologize for the confusion.

DATE, was when the label was created and is also the same day that your order information is forwarded to our distribution center for preparation. This date does not mean that meals were created on this day.

Your box was only sent to the courier on DATE.

That is how long we take to process and out in all the orders, thus, the cut-off.

DATE - Label Generated

DATE - Received

Due to security restrictions, we are unable to deliver to military bases and APO/FPO/DPO locations.

Military bases across the country have set up rules that restrict deliveries of perishable goods.