Green Chef

• We are committed to delivering the best quality ingredients. We source organic fresh produce and eggs and our proteins are raised with high animal welfare standards. We also offer organic beef, chicken, and wild-caught seafood options. In the event that we cannot source an organic ingredient that meets our quality standards, we will let you know through labeling and in-box communications. In these cases, we focus on sourcing conventional options of the highest quality. All of our ingredients go through extensive screening to meet our high-integrity-ingredient standards.

• Being a certified organic handler of fresh produce and eggs means that our ingredients come from certified suppliers that undergo annual compliance inspections, and we maintain a strict list of approved ingredients that meet organic guidelines . For consumers concerned about this level of traceability in their food, “certified organic” offers that important assurance. Green Chef is the first certified organic handler in the Meal Kit category; ensuring the highest standards of food quality for select organic ingredients in our boxes, from the farm to your doorstep.

As of now, we do not have an option to customize your box for allergies. Depending on what your allergies are, we may have some options that will work for you. We offer meal choice on our Balanced Living, Plant-Powered, and Keto meal preferences, which allows you to choose from the recipe offerings each week. You can make changes to your plan overall or to a single order on the Your Plan section of your Green Chef account.

You can also prescreen recipes for allergen information on our website here. Each recipe online will include a full list of ingredients and common allergen information at the bottom of the page. Additionally, all of our ingredients are generally packaged separately, and could easily be substituted for alternative ingredient(s) from your fridge.

Food allergen notice: Our ingredients are processed and packaged in the same facility, and cross-contact with major food allergens may occur. While we follow industry-leading best practices in safe food handling, trace amounts of allergens may exist in your meal.

(then send steps for Meal Selection)

• We offer free 20-minute nutrition consultations as a form of nutrition coaching. This offering is also be referred to as a nutrition coaching session and is designed to help customers make the most informed decisions when trying Green Chef. For your reference, you could schedule a FREE Session with Our Online Nutrition Coaches and Dietitians. Here is the link : https://greenchefnutritioncoaching.as.me/

• Each week, we like to come out with premium meals for our customers to enjoy. By selecting this option, dinner gets upgraded with premium proteins and ingredients. Ranging between $6.99 and $9.99 more per serving, this elevated meal is so worth it.

• Green Chef offers 3 premium recipes each week that are tagged as "Chef Select" which will have additional charges on top of the main box.

• The Green Chef premium meals are optional and will never be automatically added to your orders. This means, if you have it in your order, you hand selected the item.

• NAME, the exact surcharge amount is displayed underneath the photo of the meal on your menu.

• Freebies will be located on the "Feed Friends" page (located in the upper right hand margin of the website).

• Sometimes, instead of "Feed Friends" an icon will appear as "Give $150, Get $25".

• You will be routed to a page where you can insert the recipients email and send free box invite directly from their account. Additionally, the Freebie History section will show customers if/when their sent freebies were redeemed.

https://hellofresh.shelf.io/read/b157e1ec-c0d5-4c0c-a936-8d06a61f2e0c?parentId=7a8bc3cd-23a1-4f91-b822-a4ceab9948e0&view=snippet-view&trigger=title&searchEventId=01GXSE7MJ7TPGXMNE0FP3WXMG7&source=shelf

Handwashing is important to the overall cooking process and will help keep you healthy. Wash your hands with soap and water before you start cooking and after each time you touch uncooked or raw meats, poultry, seafood, flour or eggs during cooking.

Handwashing should include these 5 steps:

1. Wet hands.

2. Lather.

3. Scrub for at least 20 seconds.

4. Rinse

5. Dry with clean towel.

"To ensure food safety, we recommend that you wash all fresh produce prior to consumption, including: fruits, vegetables, and herbs. Fresh produce typically comes straight from the farm, so rinsing or scrubbing your produce is advised. Gently rub produce "skin", such as tomatoes, under cold running water. Scrub firm produce, such as carrots or onions, with a clean produce brush under running water.

Consumers should not wash fruits and vegetables with detergent or soap. These products are not approved or labeled by the Food and Drug Administration for use on foods."

(ask.usda.gov, Partnership for Food Safety Education).

"Do not wash or rinse raw meat or poultry before you cook it. Washing can cause bacteria found on the surface of meat or poultry to be spread to ready-to-eat foods, kitchen utensils, and counter surfaces. This is called cross-contamination. Failure to clean these contaminated areas can lead to foodborne illness. Cooking (baking, broiling, boiling, and grilling) to the right temperature kills the bacteria, so washing food is not necessary. Using a food thermometer is the only sure way of knowing if your food has reached a high enough temperature to destroy foodborne bacteria. " (ask.usda.gov)

At EveryPlate, the safety and quality of our ingredients is our highest priority. In the event that you experience a food safety issue or concern with your order, please reach out to our Customer Care team. You will be directed to a specialized team of food safety agents who provide dedicated support and assistance. To better aid our investigation process, we may ask for additional information regarding your order (i.e. recipe names, pictures, delivery and packaging information).

Our teams have prepared for a variety of scenarios and are working closely with our vast network of suppliers to minimize any disruptions to your service. Our food supply has not been impacted and we’re working hard to maintain safe and dependable service. If we anticipate any delays or changes to your upcoming order, we will notify you immediately through email.

Yes. The health and wellbeing of our employees and customers is our highest priority. As such, all of our employees are given paid sick leave. We’ve also enhanced our sick leave and attendance policies to support our hourly employees who may have been directly impacted, are feeling symptomatic and/or those who are mandated to self-quarantine. In addition, we’re providing added flexibility to working parents who are navigating school and daycare closures.

According to the Centers for Disease Control (CDC) “there is no evidence to support the spread of COVID-19 through food.” Additionally, “there is likely very low risk of spread from food products or packaging that are shipped over a period of days or weeks at ambient, refrigerated, or frozen temperatures.” Maintaining the safety and quality of our product and ensuring our customers’ well being is our highest priority. Rest assured that we would never do anything to put either of those at risk.

We are working very closely with our delivery partners to ensure the quality and safety of our product while in transit. According to the CDC, “there is likely very low risk of spread from food products or packaging that are shipped over a period of days or weeks at ambient, refrigerated, or frozen temperatures,” and there is no evidence to support the spread of COVID-19 through food. In addition, our delivery partners have been directed to follow strict hygiene protocols which include frequent hand washing and regularly disinfecting steering wheels and areas of the truck which are often touched. Drivers have also been advised to stay home if they are feeling sick or exhibit any symptoms of acute respiratory illness.

Green Chef is fully committed to serving our customers through these challenging times.

Along with other food suppliers, we have been classified as “critical infrastructure” by the Department of Homeland Security and as an “essential business” by a number of state and local governments, so we are not impacted by the same closures as other businesses. We have a responsibility to provide fresh, healthy meals through no-contact deliveries, and we take that very seriously. Rest assured, we are working closely with our network of suppliers and partners to minimize any disruptions to your service.

At this time, there are no major interruptions to our service and our teams are taking the necessary precautions to maintain the safety and well being of our employees and customers, which remains our highest priority. To stay operational, we are closely following guidance from the CDC, increasing the sanitization at our facilities, and taking many additional safety precautions. If there are any unscheduled changes to your delivery, we’ll always contact you first to let you know. If we’re unable to deliver your box for any reason, you’ll receive a full refund promptly.

All Green Chef facilities have the highest level of food safety certification and we follow a rigorous process guided by the FDA and CDC to maintain the safety of our employees and product, which is our highest priority. We have also implemented more safety measures to protect the health and well-being of our employees, including:

Daily hospital-grade deep cleanings and full-site sanitizations in addition to our strict cleaning and disinfecting measures

Daily temperature checks for anyone entering the building

A mandate that everyone in our facilities wear facemasks at all times

In the event that an employee tests positive for COVID-19, we immediately activate our response protocol, which includes an intensified cleaning of impacted areas and notification to employees. We take direct guidance from the FDA, CDC and local health department to ensure no contamination and always maintain the safety of our meal kits and employees. In addition, any employee who displays any symptoms of acute respiratory illness or has been exposed to validated cases of COVID-19 is not permitted on the premises for at least 14 days.

A Green Chef subscription can work for anyone. Here's how:

• You create an account and pick your dietary and delivery preferences.

• We deliver all you need for nourishing dinners in optional weekly deliveries:

- Fresh, sustainable, premium ingredients — pre-measured and largely prepped, including homemade sauces and marinades.

- Easy-to-master, healthy, chef-crafted recipes.

• You cook nourishing, incredible dinners in just about 30 minutes.

You’re free to change your preferences, skip weeks, or cancel at any time, up to five days before your next scheduled delivery.

If you would like assistance in choosing the meals to best suit your health goals, click here to schedule a complimentary 20-minute nutrition coaching session with a registered dietitian from our nutrition team.

Each carefully packed Green Chef box contains premium pre-measured ingredients and easy-to-follow recipes for balanced dishes. Many of the ingredients, from chopped veggies to homemade sauces, have been prepped for you, allowing you to save time without sacrificing flavor. Each recipe card and kit bag are color-coded, so when you’re ready to cook, you can easily find what you need. All of our packaging is made from recycled, reusable, and/or compostable materials.

Yes. We’re constantly innovating to provide the most eco-friendly packaging available. All of our packaging is made from recyclable, reusable, and/or compostable materials - except where we can’t get around it for food safety reasons. For example, our tofu is sent in vacuum-sealed plastic wrapping to ensure you get the freshest experience possible with the outstanding flavor that our chefs intended.

Note: Recycling and composting facilities vary depending on where customers live. To find your local recycling options, including where to drop off plastics, go to earth911.org or www.plasticfilmrecycling.org for plastic film.

Read below to learn more about what our packaging is made of and what to do with it once you’re finished cooking.

• Cardboard Boxes

What are they made of?

Your Green Chef box is made of corrugated cardboard, with a minimum of 40% recycled content.

What can I do with them?

Break down your Green Chef box and recycle it with your regular curbside recycling or at your local recycling facility.

• Insulation

What's it made of?

ClimaCell is made of a proprietary plant-based insulator that is certified curbside recyclable, with a thin sheet of kraft paper on either side to hold it together.

What can I do with it?

Recycle the ClimaCell with your curbside paper and cardboard recycling, or at your local recycling facility.

• Ice Packs

What are they made of?

Our ice packs are filled with soluble, non-toxic gel.

The outer layer is made of #4 plastic film - low-density polyethylene (LDPE).

What can I do with them?

Save them in your freezer and reuse them, or store them at room temperature for later use. You may also be able to donate them to local charitable organizations.

To recycle, simply cut the corner of the pack, drain the non-toxic gel into the garbage, then rinse out the bag and recycle it wherever #4 plastic film is accepted. Make sure the bag is clean and dry before you drop it off. There are easy drop-off programs at most grocery and retail stores you may already visit! Learn more about recycling plastic film here.

• Paper Bags

What are they made of?

100% post-consumer recycled paper.

What can I do with them?

If a bag is clean and dry, reuse it or recycle it with your curbside recycling. If it's soiled, you can compost it at home or through your local composting facility.

• Plastic Bags

What are they made of?

Number 4 plastic film - low-density polyethylene (LDPE). We chose this plastic because it’s recyclable!

What can I do with them?

Reuse clean bags (but be sure to dispose of any bags that have come in direct contact with fish, meat, or animal products). Or recycle them wherever #4 plastic film is accepted. Make sure the bag is clean and dry before you drop it off to recycle. There are easy drop-off programs at most grocery and retail stores you may already visit! Learn more about recycling plastic film here.

• Plastic Sauce Packets

What are they made of?

Number 4 plastic film - low-density polyethylene (LDPE). We chose this plastic because it’s recyclable!

What can I do with them?

Recycle them wherever Number 4 plastic film is accepted. Make sure the bag is clean and dry before you drop it off to recycle. There are easy drop-off programs at most grocery and retail stores you may already visit! Learn more about recycling plastic film here.

• Small Paperboard Boxes

What are they made of?

100% recycled paperboard.

What can I do with them?

Recycle them with your other cardboard. We have sourced these especially to be fully recyclable! Make sure the outer portion of the container is unsoiled and the inside is clean. If the box is soiled, you can compost it at home or through your local composting facility.

• Plastic Jars

What are they made of?

Number 5 plastic - Polypropylene (PP).

What can I do with them?

Feel free to reuse these dishwasher-safe jars, but do not use them in the microwave.

Recycle them wherever #5 plastics are accepted, including curbside recycling or building pick-up programs in many areas.

• Egg Cartons

What are they made of?

Formed wood pulp - just like an egg carton

What can I do with them?

Recycle it alongside your cardboard with your curbside recycling/building pick-up programs or at your local recycling facility.

• Plastic Herb Clamshells

What are they made of?

Number 1 plastic - Polyethylene Terephthalate (PET)

What can I do with them?

Recycle them wherever #1 plastics are accepted, including curbside recycling/building pick-up programs in most areas.

Did You Know?

We offset 100% of our carbon emissions from operations, including the shipment of every single box. Click here to read more about our green initiatives.

We are committed to delivering the best quality ingredients. We source organic fresh produce and eggs and our proteins are raised with high animal welfare standards. We also offer organic beef, chicken, and wild-caught seafood options. In the event that we cannot source an organic ingredient that meets our quality standards, we will let you know through labeling and in-box communications. In these cases, we focus on sourcing conventional options of the highest quality. All of our ingredients go through extensive screening to meet our high-integrity-ingredient standards.

Being a certified organic handler of fresh produce and eggs means that our ingredients come from certified suppliers that undergo annual compliance inspections, and we maintain a strict list of approved ingredients that meet organic guidelines . For consumers concerned about this level of traceability in their food, “certified organic” offers that important assurance. Green Chef is the first certified organic handler in the Meal Kit category; ensuring the highest standards of food quality for select organic ingredients in our boxes, from the farm to your doorstep.

We firmly believe that organic is better for our health and for the ecosystem. It’s important to us to help preserve bee populations, rebuild soil, not eat synthetic chemicals, and be stewards of animal welfare. We don't think certified organic is the only worthwhile system in the food industry, but we have sincere belief in its origins and rules.

We absolutely do. At the heart of Green Chef is supporting local farmland, family farms, and craft economies. With each box you receive, you are helping dozens of suppliers that are benefitting from your choice. We work hard to partner with regional purveyors of high-integrity foods and are excited to help our suppliers thrive.

You can expect many ingredients to be pre-prepped in your Green Chef box including all of our unique, chef-curated sauces, dressings, and spice blends, ready for you to use.

There is some prep work involved in our recipes. Cooking skills that will come in handy include dicing, chopping, peeling, and grating. Detailed step-by-step instructions are included in each of our recipe cards with timing and visual cues to help you along the way! Also, our culinary team creates helpful chef’s tips for techniques that may require a little more cooking experience. Chef’s tips will help explain and guide your cooking experience to make it as easy as possible. If you're new to cooking, rest assured that our recipes have been tested by trained chefs and new chefs alike!

Also, our dietitians love jumping on the phone to talk about nutrition! If you have a nutrition question or want to talk through the best meals to order for yourself, click here to schedule a free 20-minute nutrition coaching session.

We work with our suppliers to source in-season ingredients just for you. Our produce does not spend much time on a shelf—we generally get our ingredients into your home in less time than a grocery store could. Since organic ingredients have no artificial preservatives they can sometimes have a shorter shelf life. However, with our insulated packaging used during transit and your standard refrigerator at home, ingredients will typically stay fresh for five days after arrival.

Note: Recipes containing seafood should be eaten sooner, typically within 3 days of when your box arrives. Please review our safe food handling tips.

Most recipes in our plans are ready in about 30 minutes.

Each family recipe is designed with prep and hands-on cooking at the start. This frees up time while dinner finishes cooking in the oven or on the stove so you can help the kids with homework, sort the mail, teach the dog how to sit, whatever!

The estimated prep and cook time for each dish is listed on the recipe card.

Here are some basic items we recommend that you have on hand for the best cooking experience:

Pantry items: Salt, pepper, olive oil, high temperature cooking oil (such as vegetable, safflower, canola, avocado, or coconut) or ghee. Read more about which cooking oils to keep in your pantry. Tools and equipment frequently used: Pots and pans, ideally in a range of sizes and types such as non-stick and oven safe, chef’s knife, cooking spoon, spatula, strainer, peeler, measuring cup, tablespoon measure, sheet pan and aluminum foil. Tools and equipment occasionally used: Grill or grill pan, ladle, tongs, microplane zester, box grater, teaspoon measure, tablespoon and thermometer.

All of our boxes are packed by hand, and we're very sorry to hear we left something out.

Please contact our Customer Care team by going to https://www.greenchef.com/contact and let us know what you’re missing.

We offer 3 different menus: Balanced Living, Keto + Paleo, Plant-Powered. Each menu has different recipes available every week. If you want to change your menu, you can do it very easily in Settings, in the Plan Selection area.

As of now, we do not have an option to customize your box for allergies. Depending on what your allergies are, we may have some options that will work for you. We offer meal choice on our Balanced Living, Plant-Powered, and Keto meal preferences, which allows you to choose from the recipe offerings each week. You can make changes to your plan overall or to a single order on the Your Plan section of your Green Chef account.

You can also prescreen recipes for allergen information on our website here. Each recipe online will include a full list of ingredients and common allergen information at the bottom of the page. Additionally, all of our ingredients are generally packaged separately, and could easily be substituted for alternative ingredient(s) from your fridge.

Food allergen notice: Our ingredients are processed and packaged in the same facility, and cross-contact with major food allergens may occur. While we follow industry-leading best practices in safe food handling, trace amounts of allergens may exist in your meal.

Green Chef delivers almost everywhere in the continental United States. We are currently unable to deliver to Alaska and Hawaii. If we’re not yet in your neighborhood, you can begin the sign up process and we'll send you an email when we are able to join you in the kitchen.

Your box will arrive between 8 am and 8 pm local time on your scheduled delivery day.

Boxes are delivered Monday through Saturday. You can choose which weekday you want your boxes delivered, depending on where you live.

If you choose to have your package delivered to a commercial address, your delivery driver will make an effort to deliver the package before 5:00 pm local time.

We do not require a signature for our boxes, so your Green Chef box will be waiting for you when you get home. Our insulated and refrigerated packaging will ensure your ingredients remain fresh until the end of the day it is delivered. Your box will be waiting for you at your front door, mailroom, or wherever you usually receive your packages.

You'll receive an email with tracking information when your box ships.

Sometimes delivery delays beyond our control happen, like when a truck unexpectedly breaks down or gets stuck due to traffic or weather. Our packaging is designed to handle unexpected delays, and your ingredients should all arrive in great condition. However, if your box does not arrive cool to the touch and at a safe temperature of 40 degrees or below, please contact our Customer Care team.

At Green Chef we accept all major credit and debit cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club. We also accept PayPal.

At this time we do not accept prepaid cards.

Here are the steps on hoe you could change your payment method :

• Proceed to https://www.greenchef.com/settings/account/payment-method.

• Then, update your payment information and select "Save Changes".

• On Web, just log into your account, open the menu in the top right corner and select "Settings". Navigate to "Account Settings" and select "Edit" under "Payment Method". Then, update your payment information and select "Save Changes".

• On the app, click on "Settings" at the bottom right of the screen, and then click on "Edit my account". You will be redirected to web. Click on the arrow next to "Plan Settings" on the top right, then click on "Account settings". From then, scroll down to the Payment method section and click on "Edit"

You will always be charged 5 days prior to scheduled delivery.

Please keep in mind that completion of the checkout confirms that you are entering into a weekly auto-renewing subscription service with Green Chef. However, you can always modify, pause, or cancel your delivery any time before 11:59 PM PST 5 days prior to your scheduled order.

If a recurring payment fails, you will receive an email alerting you of the error. To resolve this, simply update the payment method in your account by clicking here.

If you want us to re-process your charge, please contact our Customer Care team and let us know what you’re missing.

While we offer flexible plans with no long term commitment, when signing up for Green Chef, you are enrolling in a weekly, auto-renewing service. You can pause and cancel deliveries at anytime.

Coupons may discount your initial delivery, but your plan will automatically continue and charge your account at full price on a weekly basis, unless you choose to skip or cancel deliveries.

First, make sure you have selected the right plan and your voucher has a valid date of expiry. If the issue persists, please reach out to our Customer Care team via the Contact Us link on the bottom of this page.

If you have an Green Chef credit on your account, it will automatically apply to your next scheduled delivery, excluding the shipping fee.

Credits don't expire, so if you need to take a break, they'll be on your Green Chef account when you return.

At Green Chef we charge a flat fee of $9.99 per box for all shipping and handling. You'll see this fee added into the total cost of your box.

Each week, we like to come out with one premium meal for our customers to enjoy. By selecting this option, dinner gets upgraded with premium proteins and ingredients. Ranging between $6.99 and $9.99 more per serving, this elevated meal is so worth it.

Here are the steps on how you could view your Order Summary : 

• On Web, just log into your account, open the menu in the top right corner and select "Settings", then click on "Order Summary" in the top left panel or you may go directly to this link : https://www.greenchef.com/settings/orders

• On App, lick on "Settings" at the bottom right of the screen, and then click on "Edit my account". You will be redirected to web and can click on "Order Summary"

We’re so glad to have you back! To reactivate your subscription, there is no need to go through the checkout process all over again. You may reactivate your subscription by clicking here or simply log in to your account and you will see a banner at the top of the page that says “reactivate your plan”. Click on the button to reactivate your subscription and pick your meals!

Alternatively, you can also follow the steps below:

1. Log in to your account, click on your name in the upper right-hand corner and choose “settings”

2. Plan Settings will show a banner that says “your plan is deactivated”. Click on “reactivate my plan” to reactivate your subscription and pick your meals.

With Green Chef, you can always change your meals! Every week, there are many different recipes you can choose from. Please make sure to make your changes 5 days prior to delivery at 11:59 pm PST.

• On Web, go to the week you want to make change to, and click on "Edit Meals" on the top right. Then choose the recipes you want by clicking on "Add to your box". You can adjust the number of servings for each recipe by clicking on the + and - buttons. The price you will pay for the delivery is displayed at the top. Once you are happy with your selection, just click on the save button. The only thing you need to do then is looking forward to your box.

No. You can skip weeks, swap recipes, and cancel anytime before your weekly deadline - 5 days prior to delivery at 11:59 pm PST. - only order what and when you want. No commitments.

To change your number of servings, delivery day, address, email address, payment information, or password, visit our “Settings” page. You may skip and unskip weeks as you’d like without being charged for skipped weeks.

All changes must be made 5 days prior to delivery at 11:59 pm PST.

Orders can be skipped up to 5 days before your delivery is scheduled. Here are the steps that you could follow :

• On Web, To skip a week navigate to “My Menu” and select “Edit Delivery” below the menu options.

• On app, navigate to the week you want to skip and click on the three dots at the top right corner. Then click on "Skip Week" at the top right corner.

Of course. You can change the Servings size or the number of Dinners per week. The deadline to change your plan is 5 days prior to your next scheduled delivery.

• On web, just click here, in the "Meal Plan" section, modify "Number of People" and " Dinners per week" as you wish.

You can skip as many as 4 weeks by selecting the “Skip Week” option on the specific week intended. This could be found under “My Menu,” and you are able to successfully make that change by the deadline of: 5 days prior to the delivery date at 11:59PM PST.

If you would still like to deactivate your Green Chef account:

• On Web, log into your account, open the menu in the top right corner and choose “Settings”. Scroll down to the "Account" Section and click on "Deactivate your Plan". Enter reason for cancellation and click on "Deactivate now". Your plan is canceled! Please note, if this is not done 5 days prior to your last delivery then you will get one more box that you have already paid for.

Your first order is charged and created as soon as the order is placed. However, if you would like to cancel this, please call us at 888-236-7295. One of our expert Customer Care agents will be happy to assist you.

If you cook for one, the Dinner for 2 Plan is an easy lunch solution. You’ll get dinner and lunch.

Green Chef has plans for 2, 4, or 6 servings. On a 2 servings plan, you can decide on receiving 3 or 4 meals per week. On a 4 servings plan, you can receive 2, 3 or 4 meals per week. On a 6 servings plan, you can receive 3 or 4 meals per week.

Just can go directly to https://www.greenchef.com/settings/notifications and make your changes to subscribe or unsubscribe from certain emails.