The following contact information is ONLY for couriers or suppliers who are inquiring about the location of the Shipping and/or Receiving areas within our Distribution Centers. 

Factor Distribution Center Contacts

Distribution Center Name Contact Information and/or Shipping & Receiving Area Locations

Lyons Justin Klopp (630) 441-4921

Burr Ridge Justin Carter (708) 217-5121

Aurora Myles Whiting (630) 450-1323

Lake Zurich To be updated

The following contact information is ONLY for couriers or suppliers who are inquiring about the location of the Shipping and/or Receiving areas within our Distribution Centers (DC)

HF/EP/GC Distribution Contacts

Distribution Center Name Brand Contact Information and/or Shipping & Receiving Area Locations

Aurora (CO) GC No contact information available at this time 

Swedesboro (SW) GC & EP No contact information available at this time 

 Distribution Centers (DCs) 

Good Chop currently ships out of the following 4 facilities: 

• Missouri (MO DC)

• Florida (FL DC)

• Pennsylvania (PA DC) soon to be removed/replaced

• Nevada (NV DC) soon to be removed/replaced

Starting week 15, we will begin to replace our PA (Pennsylvania) DC and NV (Nevada) DC with four new DCs:

• NJ DC (Newfield, NJ)

• TX DC (Dallas, Texas)

• SF DC (Green Leaf, California near San Francisco)

• KC DC (Kansas City, Missouri) 

NOTE: We already have a DC here and will be transitioning to a new one in the same city

 Reminders & Additional Resources 

• The standard delivery window for each courier is 8 am - 8 pm (customer's local time zone) 

• The customer's delivery options are based upon their specific zipcode and cannot be altered outside of those options

• Use Good Chop Zip Code Lookup | GX to see a customers available delivery days, courier, and the facility (DC) their order will be shipped from

• The new DCs do not have an order tracking system implemented yet. This means, the order tracking will not be visible in BOB

Customers will still have the ability to view their tracking on their own via their order tracking email or account dashboard

If a customer reaches out for your assistance: 

Use the Good Chop Delivery Exceptions Sheet | GX to confirm their tracking number 

The operations team is working on a new tracking process for the DCs. In the meantime, order tracking number will be added to the exceptions sheet once an order has been shipped

Educate the customer on how/where to view their order tracking for next issue avoidance