If you do not receive a response within 30 days, you may obtain the status of your request by contacting the ATIP Division via:
e-mail: ATIP-AIPRP@cic.gc.ca;
or
mail:
Access to Information and Privacy Division
Immigration, Refugees and Citizenship Canada
Ottawa, Ontario
K1A 1L1
Source
The online complaint form has five steps:
You will be asked to enter basic personal information such as your name, telephone number and email or mailing address.
You will be asked to provide general information about your complaint, including the following:
Whether you are making this complaint on your own behalf.
The name of the institution you are complaining about.
The type of complaint (you may choose more than one):
Deemed refusal (delay): The 30-day and any extended time periods have elapsed and a final response from the institution has not been received
Time extension: Extension of time claimed under section 9 of the Access to Information Act
Fees assessed: the institution is requiring the payment of excessive fees to process the request
Exemptions/exclusions: The records were entirely or partially withheld by institutions under one or more sections of the Access to Information Act
Incomplete search/no records response: The institution found no records or provided fewer records than expected in response to your request (i.e. records/more records should exist). This type of complaint is different and separate from an exemptions complaint (records were found but were entirely or partially withheld (‘blacked out’) under one or more of sections 13 to 24, 26, 68 or 69 of the Act).
Any other matter: Under 30(1)(f) of the Act, the complaint must be in respect of any other matter relating to requesting or obtaining access to records under the Access to information Act.
You will be asked to provide additional details about the type(s) of complaint selected in Step 2, including one or more of the following (you may make more than one entry, both overall and per type):
The institution’s file number. (It usually starts with an A, e.g., A2019-05050.)
The date you received a response from the institution.
Any additional information you would like to share.
Review and correct the information you have entered.
Once you click Submit, you will not be able to change the information you entered on the form.
You will immediately receive an email confirming that we received your complaint and providing you with a temporary reference number.
We will review your complaint and contact you to confirm it is registered or to obtain additional information. An investigator will contact you once the investigation begins.
To ensure the most efficient processing of your complaint, OIC strongly encourage you to file it electronically, using their online complaint process (click “Submit a complaint,” below). Alternatively, you may download and complete the complaint form and submit it by fax to 819-994-1768 or by email to Greffe-Registry@oic-ci.gc.ca.
Individuals seeking accommodations for a disability or for needs related to one of the grounds of discrimination under the Canadian Human Rights Act should contact our Registry (1-800-267-0441 or Greffe-Registry@oic-ci.gc.ca).