Return

• Due to our automated ordering and shipping processes, online transactions cannot be canceled.

• We are unable to exchange items or add credit to the account. The item needs to be returned and then refunded.

• We are unable to offer returns to JDRF donations. Personalized items are subject to a $20 restocking fee if returned.

• If you are not completely satisfied with your purchase from Briggs & Riley Online, you may return any unused merchandise with the original hangtags attached, for a prompt refund within 30 days of the date received.

• If the product is defective the original packaging is not needed if the customer doesn’t have it anymore.

• Returns can be made within 30 days of the purchase. The item must be unused and in the original packaging.

• If the customer has used the bag, it is now a repair.

• If the bag is outside the 30-day window for return or the customer no longer has the original packaging, then approval is needed from Katherine Jordan.

• Return shipping is free.

• All Travel Accessories must be in their original packaging with all items included in order to be applicable for return. Items received incomplete will not be given a refund.

• TO INITIATE THE RETURN PROCESS, PLEASE CLICK HERE

• Your credit card will be credited for the price of the product and any taxes when we have received and validated your returned item. 

• A $20 restocking fee will be deducted from your credit if your product is monogrammed. 

• Fees for expedited shipping will not be refunded. 

• Please note that credit card companies vary on the time it takes for credit to appear on their customer’s records. 

• Please allow one to two billing cycles for the refund to appear on your statement.

All international orders are considered final. No returns will be permitted.

• Gifts can only be returned and not exchanged.

• Recipient needs to provide the order # and the buyer's email address.

• The buyer will be notified for the refund.

•  If the gift was damaged or defective, we can facilitate a replacement or repair.

Items purchased on or after November 1, 2023 are eligible for free returns until February 1, 2024.

Check the print code in AS400 to know the status of a Return

‘I’ (invoiced) = If an RA is in the ‘I’ status it means it has been received and invoiced and you will need to check with Finance to inquire about the status of the refund to the customer. The RA will also have a note on the header whether credit has been applied or not.

‘A’ (active) = If an RA is in an ‘A’ that is on open RA and can be inquired about for the status of the return. 

If return is still not processed 10 days after it was received by the warehouse and status is still "A" email STG to ask them if the item(s) has been received and processed/batched.

When sending a side conversation to STG include RA number and Tracking number.

Once STG confirmed receipt of returned item and RA status is  ‘A’ (active) send an email to Janet Ahern to process the return.