Unique in each situation
Ask photos and product plate
Locate if there are authorized repair centers available near the customer
If there are no repair centers available, ask the customer for more photos of the item. Reach out to Janea and Ivan to verify the issue with the item.
Find a local repair center and send us a quote to have the product repaired
Create a repair but they will not send the item and send the customer a "Refurb"
Repair::Briggs International
Thank you for contacting Briggs & Riley. We ask that you have the bag repaired locally and we will issue a credit back to your credit card for the full cost of the repair. However, prior to contacting a local repair shop please provide some photos of the bag and where the repair is needed as we may be able to supply a "do it yourself kit" to fix the bag.
Below is the information we require in order for us to authorize the repair:
A written "Repair Cost Estimate" from the local repair shop imprinted with their name and address.
Once you obtain this, please e-mail it to customer-service@briggs-riley.com and if you need any parts, let us know where you would like it sent
Once the estimate is approved and necessary parts have been shipped, you will receive an e-mail to proceed with the repair. Upon completion of the repair, please send us a copy of the detailed receipt from the repair shop.
You will then be contacted for your credit card information. Once that is received we will credit your account.
Repair :: Briggs Payment approval for International repairs
Good Morning/Afternoon
We have received the approval to repair your bag from our Repair Manager.
Please note that once the repair has been competed we will need the following information in order to process and apply the credit to you.
**Important** (Please note that payment is in U.S. dollars: please ensure that U.S. dollars will be accepted into your bank account)
1. Bank name and address
2. Bank Swift number
3. Your Bank account number
4. The exact name on the bank account
5. The address and phone number and the account.
Best Regards