Ask the customer for the new name or email address.
Update the name or email address in the customer's profile in Shopify.
We cannot merge customer accounts.
If one account has orders and the other doesn’t have any transactions, we can suggest deleting that one and updating the email on the other account if it's not using the email address they want to use.
Ask for the email address on the account.
Locate the account on Shopify.
click the “more actions” button on the right and then select delete customer.
If a customer hasn’t logged into their account from 7/29/19 they will need to activate it when they click the accounts button at the top of the website.
If a customer is having issues activating because they did not receive the activation email. We need to check the email address they are using in Shopify to see if an account exists. If it does, we ask them to check their junk/spam folder for the email.
If they did not receive an email at all they need to create a new account.
We recently launched our website and there was a need for customers to recreate their account and their previous registrations would be linked to it and show up. Some may say they don’t see it but that’s fine we have it on our end.
When creating an account, customers have the option to subscribe to our marketing emails via SMS or emails.
They can also subscribe by going to the website and scrolling to the bottom where they can enter their email address at the subscription box.
Customers can unsubscribe from emails by clicking the unsubscribe link at the bottom of the email.
We can also check their account in Shopify and unsubscribe them from SMS or email.
If the customer is not showing as being subscribed in Shopify and they are receiving marketing messages, we can send a side conversation to Kseniya Omelyuk and provide the customer’s name, email address, the number they are receiving the SMS, and what kind of emails they are getting.