• https://docs.google.com/document/d/1toDW80Qy929pO4OAlZif_6c3kunoBLXz/edit?usp=sharing&ouid=117229548995501783178&rtpof=true&sd=true 

• When you are entering a manual RA and there are multiple items on the RA but only 1 or not all of the items will be coming back;  YOU MUST delete the items off of the newly created RA that are not coming back.   Please , please ensure to remove any items that are not coming back.

• If you put notes in comments whether you are in a Return or Repair please ensure you put your initials in there .  The notes are great, but sometimes the notes are not from the original person that created the Return or the Repair.  This will make it easier for all involved when something comes back or if there are questions.

As of recent, we have begun sending bags to our California repair center to be repaired. Going forward, when checking a repair, please be sure to check what location the bag is in for repair.

Please note:

• Only repairs generated on the website will go to California, please do not create a repair to send to California without approval from Yvan or Janea (or Kat if Yvan and Janea are not available).

• If the repair is being done in Santa Fe Springs, CA, you will need to contact Steve Bernal, who manages this location, his email is below.

Steves email: sbernal@usluggage.com

When you need to e-mail EFinance for a credit for a customer please ensure you take the following steps :

• Please do not send a side conversation.  Please write a separate email.

• In the subject line of the e-mail please note “ Credit request Order number :”123456” ( please use the Shopify number)

• In the body of the e-mail please put the customers name, Shopify and AS400 order number , the dollar amount of the credit and quick reason.

Please note you may still refer to the ticket number for your own information … The EFinance Team does not have access to Zendesk.