Parts

Briggs & Riley does not replace any lost or stolen items. However, you can purchase replacement accessories on our website. If you can't find the accessory that you are looking for, please contact our customer care representatives at 1-877-745-3978 or via email at customer-service@briggs-riley.com.

• Repair kits are not covered under warranty and are non-returnable and non-refundable.

• Repair kits are shipped with instructions.

• Always confirm the style number of their bag and check the corresponding repair kit before sending or advising which kit to get.

• To explain why there are charges when customer(s) order repair kits, send them the macro "Parts :: Briggs DIY kits (why am I charged for the kits)".

• We do make exceptions and send kits for free if a custom is in disagreement. Here are a few:

The customer insists on not paying for the kit.

The customer is located outside of the US.

They have several of our pieces.

They keep pushing back and arguing.

We have inconvenienced them in some way. For example, if the string zipper pulls are no longer made, we will send a zipper kit at no charge.

• Some parts may not be available as a repair kit. Most of these parts would require the bag to be sent in to be repaired and tested by our repair team. At times, a customer will argue why we can’t send them these parts. If they continue to be persistent in a demanding way, get the style and serial number of their bag and let them know you will check and call back. Reach out to Yvan via side conversation and provide the bag information, what part is needed, and if it's something that can be sent to the customer because they are being difficult.