This is by design to reduce any impact to the handle. The reason you have a wiggle is
because the pull handle needs a bit of room to move around, otherwise the stiffness could cause fractures
especially if the bag is checked.
The main issues with luggage handles are that they either tear off, fall off , or they jam and/or become difficult to operate.
To replace luggage handles, you’ll need to purchase new handles, remove the old handles, and then attach the new handles to the luggage. Note that, while it can be easy to replace luggage handles yourself, some handles are more challenging to replace then others. If you’re experiencing the latter, feel free to reach out to our repair center for help determining the best repair option for your luggage.