Sales tax is charged for shipments to the following states: CA, CO, CT, FL, GA, IL, MN, MO, NC, NJ, NY, PA, RI, TN, TX, WA, and WV.
States have varying laws on the reporting of online purchases and the payment of use tax on those purchases. If a customer is inquiring about certain taxes being charged to them, they can check their state's regulations.
Most customers from California will inquire about this since this state requires them to pay taxes of another city, they may not live in. See macro General :: Briggs California Tax Question.
The customer needs to place an order first and pay all fees.
Email us their tax-exempt form or letter and their order number.
Reach out to the finance team to process a refund and attach the tax-exempt document.
Follow the steps for processing a refund here.