Creating Repair

This is for customers inside the United States only

Updating Repair

From the main screen select REPAIR ENTRY

Fill out the information for the consumer: name, address, phone, and email. Please note that the location of the consumer’s phone is directly under address field and the email is labeled as Email C.
Retailer information should not be entered
The field labeled “Rush/Spcl Inst” should only be completed when needed. If you need to have the repair completed within a special date frame mark "R" in this field.
“Instructions” should state the time the consumer needs the item back i.e.: Must have back by 12/15.
The last piece of information for this page is the "Return repair To:" field, this should always be “C“ for consumers. This indicates the repair should be returned to the consumer when completed.

**An address verification may pop up, follow address verification process to proceed to next screen

This screen above will show you any previous repairs the consumer has submitted. Take note of the repair ID that you may want to review.
Press [↵Enter] once done on this page.

**PLEASE NOTE THAT WHATEVER YOU TYPE HERE CAN BE SEEN BY THE CONSUMER.

Press [F12] to end.
Press [↑SHIFT]+[F8] on this page to send a pre-paid label to consumer. Only issue when authorized.

If you are creating another repair for the same customer change the N at the end of the yellow text to Y to automatically copy the customer information to the next repair that you will create.
Press [↑SHIFT]+[F9] to cancel the repair.

If you are creating a repair for international replacement, always put the customer's full address in the ticket details.
Put 2 asterisks (**) on the States field.

Page updated

Google Sites

Report abuse