Only the address can be changed on order(s). Any other change request on order(s) is not possible and requires cancellation of the order.
Billing addresses cannot be changed. If the order went through and the customer was charged, then everything is fine.
Good Morning/Afternoon
Thank you for contacting Briggs & Riley. Please note that due to our automated ordering and shipping processes, online transactions cannot be modified, upgraded or cancelled.
We do allow free returns on orders/product that is unused with the original hangtag within 30 days of receipt of the product.
Please click on the below link should you need to return the product.
TO INITIATE THE RETURN PROCESS, PLEASE CLICK HERE
Your credit card will be credited for the price of the bag and any taxes when we have received and processed your returned item. Please allow 7-10 business days for your return to be processed once received. Please note that credit card companies vary on the time it takes for credit to appear on their customer’s records. Please allow one to two billing cycles for the refund to appear on your statement.
Best Regards
After you complete your online order, you will receive an email confirmation within 24 hours. This confirmation contains the details of your order and includes an order number. If you have any questions about your order, please contact our customer care representatives at 1-877-745-3978 or via email at customer-service@briggs-riley.com and have your order number ready.