Reach out to the finance team efinance@usluggage.com to initiate a refund.
Send an email with the subject “Refund – Order 000000”.
Let the finance team know the reason for the refund.
You can also provide a screenshot of the cancellation page in AS400 if the order was cancelled.
When you need to e-mail EFinance for a credit for a customer please ensure you take the following steps :
Please do not send a side conversation. Please write a separate email.
In the subject line of the e-mail please note “ Credit request Order number :”123456” ( please use the Shopify number)
In the body of the e-mail please put the customers name, Shopify and AS400 order number , the dollar amount of the credit and quick reason.
Please note you may still refer to the ticket number for your own information … The EFinance Team does not have access to Zendesk.
It may take up to 3-5 business days for all items to be refunded if they were not fulfilled, such as the cancellation of an order or refunding a shipping label that was not used.
It may take up to 10 business days for a refund to be processed for the returned item(s) due to the inspection process.
Fees for expedited shipping are non-refundable.
If there are delays in the refund or the customer raises a discrepancy, reach out to the finance team.
Utilize Macro Refund: Briggs (What is the status of my credit?)
Macro Refund: Briggs (What is the status of my credit?)
Good Morning/ Afternoon,
Thank you for contacting Briggs & Riley. We apologize for the delay in processing your credit. I will follow up and check on it as is should be applied within 3-5 business days.
Best Regards